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P.F. Chang's

2.9 (368 reviews)
Open • 11:00 am - 12:00 AM (Next day)
Updated a few days ago

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P.F. CHANG'S ATMOSPHERE

What's the vibe?
Trendy
Moderate noise
Good for kids
Outdoor seating

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Recommended Reviews - P.F. Chang's

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I'm writing this because what I experienced at this restaurant wasn't just disappointing -- it was unacceptable on every level. From the moment we sat down (the dining room was half empty around 1PM today), it was obvious that cleanliness and basic hospitality are not priorities in your establishment. Our table was completely sticky, the wine glasses were visibly filthy and sticky with visible fingerprints (disgusting), and the menu had dried sauce smeared inside. That alone should never happen in any restaurant that claims to care about its customers. If the dining room is this filthy, I can only imagine what the kitchen and food prep area are like. My local McDonald's is cleaner than your restaurant. The other real issue was the complete absence of service. We sat for 15 minutes without a single greeting, acknowledgment, or even eye contact from your staff. Meanwhile, two tables seated after us were greeted -- slowly, but at least they weren't ignored entirely. I attempted to flag down multiple servers, and every one of them deliberately avoided looking in our direction. The entire environment felt filthy, chaotic, and neglected, and the staff's indifference made it clear this wasn't an isolated oversight -- it's a systemic problem. After 15 minutes of being treated like we didn't exist, we walked out. On the way out I stopped at the front desk to ask for a manager but stood there for 5 minutes and nobody would even come up to greet us. This wasn't a bad day. This was a complete breakdown of cleanliness, professionalism, and basic respect for paying customers. I'm bringing this to your attention because no restaurant should operate this way, and I hope you take immediate action to address these serious issues. I just moved to the area and had been a regular at other PF Chang's locations around the US with none of the issues we experienced today - ever. You lost another customer today and I thought you should know why. Apologies for being so direct, but this is one of the most awful dining experiences I have ever had. I just realized that 42% of all reviews of tis restaurant are 1 or 2 star ratings so I guess it's not just me....horrible! Look at the reviews below, more 1 star ratings than any other category, 42% 1 or 2 stars - unbelievable.

Lettuce wraps
David S.

My wife loves it here because you absolutely crush the gluten free options. If anyone wants gluten free Asian food, this is the spot. The staff is super friendly and the restaurant is massive, really nice inside. The only thing I wish is that the portions were a little bigger. I usually have to order double meat to feel full, but it's the perfect amount for my wife. They didn't sing happy birthday, but they did bring out a big sparkler for us which was pretty cool. I tried the peppered chicken for the first time and now that's definitely my go-to order.

Crispy Honey Chicken
Amy F.

We had a great server who was knowledable about drinks!! I had a cherry blossom martini which I enjoyed. We were seated quickly as it was not too busy. We ordered lettuce wraps, dynamite shrimp and crispy honey chicken. Everything was tasty.

Lemon Drop Martini
Amanda E.

Terrible.....terrible!!! Food was cold and tasted like it was leftovers. Service was mediocre. I keep trying to give this place a try and each time it's a disappointment! My advice, do not go there!

Adriana P.

I had dinner on a weeknight and there was no wait. I ordered BBQ Pork Spare Ribs which arrived quickly after ordering and were delicious. Very quickly after ordering the ribs my main course arrived. The steak Lo Mein was very yummy and flavorful. The server was very nice and attentive. I would eat here again.

Craft beer available!  Cigar City Brewery
Mark G.

Food was horrible. I don't know what has changed over the years but the food here has really gone downhill. The service works great. Christina my waitress was very good. I just won't come back because of the food.

Complimentary bday dessert

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1 year ago

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3 years ago

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2 years ago

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5 years ago

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1 year ago

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3 years ago

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1 year ago

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5 years ago

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5 years ago

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4 years ago

Our server was so friendly and nice!! The food is always good here - plus they absolutely loaded our table up with rice!!! Yum!

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8 years ago

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2 years ago

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4 years ago

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6 years ago

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3 years ago

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7 years ago

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3 years ago

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3 years ago

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7 years ago

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7 years ago

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7 years ago

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7 years ago

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3 years ago

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5 years ago

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2 years ago

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8 years ago

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6 years ago

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3 years ago

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4 years ago

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Page 2 of 10

Ask the Community - P.F. Chang's

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