In short: Very off-putting experience, staff made it clear they did not want our business. From other reviews, the host staff is always incredibly rude and will make your experience awful until you finally get the idea you are not welcome. I would not risk using this restaurant for any special events or business meetings unless the inconsistent service is addressed. I am shocked the Hilton allows this place to operate in their property.
I was in Dallas for some work, as well as a wedding. I was staying down the street and wanted to grab breakfast with a former client and friend. I picked Overeasy based on a recommendation from my hotel concierge.
We arrived at Overeasy around noon on Sunday, we went it the door and waited for five minutes in what we thought was the wait area, despite multiple staff seeing us, we had to follow signs to realize we needed to check in at the front. We made our way to the front and again waited without acknowledgement. I waited in line behind what I thought was another customer who was talking on his personal cell phone. Suddenly he turns around and is the host, he asks for name and number, I provide a name and point to the two of us, "Two Please". He said you got it, about a thirty-minute wait. This was fine, there were two other groups waiting so we sat at the behind them at tables near the coffee bar and waited. The other two groups were quickly seated, we got coffees at the coffee bar while waiting. We were generally ignored as the staff gathered to loudly talk in language that is not quite appropriate for a restaurant setting. We continued to wait, a number of new guests walked in and were immediately seated.
I approached the new host (blonde lady) and politely asked for the status of our reservation. Immediately I was met with a nasty attitude. She said that our name was called but we never responded. This could very well be true, but neither of us heard the call out, and being the only ones waiting it was odd we were not approached. I was very understanding, confusion happens, she said they would clear a table and we would be seated quickly. I went back to the table to inform my colleague; we waited an additional five minutes while two other groups entered and were immediately seated. Finally, we decided to just get in line for a table. The group ahead of us was shown to their table with a cheery attitude. When the hostess saw us, she loudly sighed, and pointed to a booth "that's your spot". We saw ourselves to the table feeling very unwelcomed. The hostess came to the table and began SLAMMING down additional sets of silverware. I was confused, but informed her it was just the two of us. She angrily responded saying the number written "looks like a seven". This sounds like an internal issue, but I once again tried to give her and this restaurant a final benefit of the doubt saying, "oh no, it's just the two of us", allowing that this may be the reasoning that it took us so long to be seated. I literally could not finish making an excuse for their poor service, before she picked up the extra sets and ran off, leaving me mid-sentence. We waited for another five minutes getting glares from the staff. That was about all we could take, we stood to leave. I saw the hostess on the way out, I said "We are leaving since you have made it clear we are not welcome here" she rolled her eyes and laughed out loud at me (in front other guests). She then pushed past me and seated a new party at our table before we were out the door.
My colleague and I were in shock. Due to the nature of our careers, we often spend time in restaurants, and both agreed that we have never been so unwelcome anywhere, ever. I would caution others about dining here, the prices do not match the attitude (I would get better service at a Waffle House). I shared my experience with my hotel concierge and a number of friends in the DFW area. Amusingly, the friend of mine who got married chose the Thompson as a venue over the Statler, I think that may be a wise decision given the hospitality provided in the short time I was on their property.
There are a number of great restaurants in downtown Dallas that are in desperate need for business, DO NOT WASTE YOUR TIME OR MONEY AT A RESTURANT THAT DOES NOT WANT YOUR BUSINESS. read more