Food is great! VINESSA possesses GREAT customer service! I would give this place a 3 star for my previous experiences but VINESSA GIVES IT A 5 STAR! read more

Terrible! Cashier gave me wrong order on top of me waiting another hr for correct order

Yummy food n good service. Nice friendly service, food was delicious. Food was cooked fresh to order, wait was not very long. My son polished his plate off and I just about did as well. Really tasty food and minimal wait. very please, place was nice and clean. soda was fresh n crisp. all around goodness! read more

The food was good. As good as can be, for fast food Hawaiian. The Macaroni salad was my favorite. The wait was ridiculous and they weren't under staff neither. read more

They never answer the phone. I been trying to fix an order I did. They answer and they don't say anything.

Ordered delivery - short ribs plate and katsu plate. Well my katsu plate didnt come w katsu sauce when i got my order. I called and asked if they served sauce with their chicken katsu and they said yes we do and so i said well i just got my order and theres not katsu sauce. She kind of giggled which irritated me a little and so i had to drive back up there and walk in just to get my sauce when the whole point was to have it delivered the right way. They had no problem packing hot sauce, but why would u forget the sauce that comes with the plate? Otherwise, itd just be fried chicken over rice right. Foods ok, but customer service was a bad first for me. read more

Ordered a mini grilled chicken combo. It took 8 minutes (not bad) but included a termite or flee-- no joke-- in the macaroni salad. I promptly took it back and got a new one made that took 12 minutes to replace. I was kinda grossed out so perhaps it's my fault and I should have just gotten a refund. My food was edible and I had to check it like 10 times to make sure it was ok as I ate it read more

Thank you Brenda for the awesome customer service. They took an unusually long time cooking my food, but that definitely was no reflection on Brenda since she wasn't cooking the food. read more

Horrible customer service starting with the manager. I had to drive all the way back because they messed up on my order and didn't give me everything. read more

I am a Uber eat driver. They even do not allow me use their restroom. I dot know what they think?

Employees here definitely on Hawaiian time. Place was not busy at all and it took 15 minutes to get a teriyaki bowl. Couldn't believe something so simple took so long. Won't go back unless I'm bored and have plenty of time to waste. read more

The general manager Felix was very rude, unhelpful, and uncooperative. It is uncleanly, and unorganized. I definity will not.being coming back to this ONO again. It is very crowded and not enough seating for everyone. The food is not cooked.properly. read more

The food is good they just always mess up my order. I have them confirm my order but when I receive it, it's never right.

Really great food! I call in from my job clock out and pick up it's always ready on time

Great food great prices got to check out if you're in the area locations all around Southern California I recommend the potato salad

The service here is always amazing. As soon as you walk in they greet you and help you out as best as they can. The food is also always very delicious, however, yesterday I ordered two plates and the chicken wasn't cooked very well. I work in the food industry so I understand sometimes we're rushed and have so many orders to do but it is never acceptable to give out food that isn't cooked well. read more

1 Star for many reasons. I've eaten at several Ono Hawaiian BBQ locations but none of them have ever given me raw chicken. So I went to this location a few weeks ago and I was given raw chicken I didn't realize until I had already eaten a few pieces. I immediately returned the food and I was offered a refund or another plate at that point I was really grossed out and didn't want to risk it. I ended up getting really sick thanks to this chicken. Next I felt like they were stingy with the food. And last they gave my friend burned fish. I will say that the young lady that gave me my refund was polite. Overall food quality gets -5 stars. I will never eat here again! read more

My my server Nayely was friendly and food was good. The other staff seem to annoyed the young lady who was also in the front had no personality ,please don't let this location be as bad as your Downey location. Maybe they should go to your Gardena location for training on customer service. read more

I ordered a bbq chicken with rice and no mac I've been ordering it this way from this place for almost a year I also ordered katsu and bbq chicken more mac less rice. I ordered at 8 picked up at 820 the close at 9. I get home shower open my plate and there are no veggies ok a mistake, I call and say wheres the vegies Brenda the manager says you said all rice I said I said rice no mac but whatever it's now 908 there closed I said how do we fix this she said we can give you a side of veggies I said now she said no tomorrow I said what am I gonna do with a side of veggies tomorrow let me talk to someone else she puts elnino on the phone which says the same thing I told him I want a new dinner he says are you gonna pay for a new dinner. I said what did you say to me he said you hear me what you want free food. mind you mothers day I spent 100 bucks got the wife a gift card. I said what's your name he refused to give it to me and someone else got on the phone and gave me the info. I've lost my appetite for ono's. read more

The food was good, came out quick and with all the fillings for the Seafood BBQ Plate. It's just that it doesn't stand on it's own as something I want to go out of my way to dine at when other options exist that are more affordable. This isn't a place I'll visit again. read more

I ordered a plate with a protein, rice and salad. I ordered to go but decided to eat a little while still in the restaurant. The salad dressing was drizzled over the top of the salad and when I reached the middle of the salad it was dry. I asked the cashier if they could add more dressing and he advised it would be 25 cents extra. He was very polite, but I find this to be disappointing. I asked for the manager Alma and she advised the same. I think this a ridiculous company policy to provide your customers with a half dry salad and then charge them for more. read more

The worst costumer service I've ever had!! First off I called in for take out, we asked the girl on the phone if we can use a "email" coupon and she said told us to just bring it in to verify it. My sister goes in and shows her the email and gives the promotion code, they tell her that they only accept paper coupon. Second thing, they didn't give us no sauce, no utensils, no napkins or plates! These should all be included if a person is ordering take out, it doesn't make no sense. Especially if a person is ordering "chicken Katsu" the sauce is suppose to be already be In there. We had to drive back to the location and grab sauces, which wasn't close at all. My family is hungry, our food is cold, and now we are all angry cause of the problem they gave us! Tiny servings, they stacked the plate with mostly lettuce! This is ridiculous... this is not the only time this has happened, there's plenty of reviews on yelp stating that exact same thing. This location should be re-evaluated. read more

I'm very upset with this place. I just left after waiting 40 min for my food that never came. There were two girls in front cleaning since getting ready to leave was more important then keeping track of the customers who are waiting on there food. I understand that with a large order it takes time but all I ordered were two meals. So I go and ask the girl in front about my meals and she asked the cook's and they all look at each other with blank faces and whisper something to the girl and continue to laugh about idk what. Then she turns around without apologizing or an explanation or how much longer my food is gonna take and she just offers me a free drink to shut me up. That was after waiting 30 min!!!!! I must have seen 5 different customers receive there food and after an additional 10 min I had to ask for my refund because I seen the cook had just put the chicken I ordered on the grill. I swear I wouldn't recommend this location to anyone!!!!! This place doesn't even deserve 1star!!!!! read more

Got postmates from this place and it was terrible. They messed up my order after I paid extra for macaroni salad with mix salad and what I got was rice and mix salad. They were 10 min late for delivery and by the time we got the food it was lukewarm and rock hard. Overall a horrible meal and needless to say I will never go back. read more

I took out a bbq chicken. It was too salty and too sweet. I will not go back to the place. Compared with Loft and Waikiki, it's terribly bad!!! read more

I didnt have a Yelp but I made one just for this. I ordered the "mini chicken teriyaki" since I enjoy chicken teriyaki bowls but it seemed that wasn't one of their options. Their teriyaki sauce was good but the actual chicken was way too chewy. They also seem to use every part of the chicken as there was a big chunk of just chicken skin as part of the plate. They also stuff it with it a lot of cabbage to make it seem big. For the size and quality for 7.89+tax it was definitely not worth the buy. I would recomend another spot. read more

This was one of my favorite places, but after my meal today, I'm not so sure. Ordered 2 salads w grilled chicken to go. Got only one container of salad dressing for the 2 salads and the chicken was like rubber. My friend, who had one of the 2 salads, said it was lunch me fake chicken. What happened? Not in a hurry to go back that's for sure! read more

If I could give this place ZERO stars I would. I called in my order at 5:50 and when I arrived at 6:20 my food wasn't ready and they had zero customers inside! That's pretty PATHETIC!!!I should have put my hand back in the tip jar to take that tip I left behind before having to wait!!! read more

Ono Hawaiian is the best Hawaiian BBQ, so glad they opened this one. Was driving all the way to Downey before and the service is great.

I've been here a few times. The place is always clean and has an open kitchen so you can see your food being handled. A Health rating which is a HUGE plus. The reason I'm looking at cleanliness is the Hawaiian BBQ joint near my home got shut down for an infestation. Gross. Luckily, Ono is nearby. Food is always hot and good. They're not stingy with hot sauce and customer service is great. Plenty of parking as well. read more

Honestly I hardly do reviews but every time I come here it's never good so I had to do a review. they burned my food a few times. When it's not burnt the food doesn't taste good. It lacks flavor and it's so bland. read more

Food is great but i've come to this location multiple times and they take forever with the food! Just went in right now and my order was placed at 2:10pm and we just got our food at 2:43pm. It is a ridiculous amount to wait when there was only one order placed before us and the place was empty. read more

The workers are always so kind. The food is always delicious. And they never charge extra when I ask for macaroni salad instead of rice. I hate to see them with such low reviews because they're honestly sweet genuine people here instead of unhappy snobby money hungry people and the food is always yummy! read more

The place looks nice and the staff was great but I'm the food did NOT taste right. I ordered teriyaki chicken and the chicken tasted horrible! I hope that they taste the chicken made from all the chef's and do some changes. read more

Simply the worst service I have ever experienced. I made a grub hub Oder, after I while I noticed the order was not confirmed. So I called the restaurant, the rep said the system was broken and they will not fulfill the order. A few minutes later I get a phone call from grub hub saying my order was ready. It just sounds like the rep was too lazy to actually help out the customer. Once the order was delivered the driver handed me my order and it was only half of what I actually ordered. The driver informed me that she had spoken to the cashier and the store rep said that was all of my order. Like someone would actually pay $48 for 1 plate of bbq mix with Katsu a drink and a side macaroni salad. Grub hub was able to get some of my money back. But I wish I would have never ordered at all. Especially since what I received I threw away. The food didn't look good and had a odd taste. The only recommendation I would give this place, is to rethink the customer service. As for me I will never eat or order from here again. read more

If you hungry and want to get a mix of deliciousness. Hawaiian BBQ Mix is epic. That macaroni salad is to die for. Totally recommend It.

If I could give this place zero stars I would. Like literally called in to place my order for pickup. I SPECIFICALLY asked them if they could use a coupon in my email with the coupon code they said "come in with the coupon so we can verify your email" when I got there they said they cannot accept it because they only take paper coupons, so why didn't she say that on the phone? I called to talk to the manager because when I got home I didn't have ANY FORKS OR NAPKINS OR SAAAUCEE. The main thing that people eat with chicken katsu. When I called to tell the manager that they failed to give me any of those items on top of the not being able to use my coupon, he doesn't even apologize or try to accommodate for my inconvenience, he just keeps saying "You want to talk to Corp?" Like no I want you to train your employees correctly that's what I want! The cashier could have told me the sauce was "self-serve" but what's the dumb part about it as that if someone calls in to order or orders online, they should include forks, napkins, and sauce so you can take your food TO GO. Self serve sauce and forks and napkins are for customers who DINE IN. Worst customer service ever, never coming here again. Oh and they only give you like a little bit of meat and a lot of rice. Save your money. read more

a little stingy with the meat, but good food, nice and clean place.