Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

Temperature controlled storage at a reasonable price. Staff was helpful when we contacted them…read moreinitially and reliable when we had to stop our storage for only 2 months. We gave them a date of when we wanted to stop our service and since it was less than the full 2nd month, they gave us back a few bucks to compensate. The storage facility is very secured. Its a one code to use thats easy to memorize as its your own code to get into the facility, out of the facility, and use the elevator. Unfortunately when youre moving things out and into the elevator, its timed. So you have to rush to use the code, get yourself into the elevator, and click that floor button. Side note: there is limited parking inside so if youre having a lot of people help you, be mindful.

I wanted to update my review now that I've been using this facility for about a year or so. My rate…read moredid go up after a year of usage, however given the security, cleanliness and overall professionalism of the facility, I feel that the price is reasonable. Overall, I'd highly recommend this facility to anyone looking for a safe, clean and reliable place for storage!

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

The advent of digital business and communication should not delete actual customer service. When a…read moreproven customer is at your counter and asks for assistance with entry you do not tell them to download an app. Now I have to delete an unwanted app and the 6 others that came with it. While I was downloading the app I am blocking traffic because I need to download an app and open an account to open the gate. Stop being lazy, ask someone with life experience how customer service is supposed to work. If your rental policy includes raising the rate as more people are added to your customer base, this is something that needs to discussed verbaly at sign up, not buried in the small print. This is considered practically deceptive. I will be avoiding this company in the future.

I am in a wheelchair at least for now, and Monte my salesman was so awesome. Truly good customer…read moreservice. Thank E. SPACE ROBERT

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

I am a current tenant at Auburn Way Self Storage. I have rented several units here over the years…read more Navia is always so wonderful and accommodating. Willing to take the time to answer any questions I have. Yesterday I came in with my brother who needed a unit. He suffered multiple heart attacks and a stroke in 2024. Cognitively he is slower than he use to be. Navia took the time to walk him through the entire process and answer any questions he had. He walked out of there feeling like she recognized his disabilities and did everything to make him feel comfortable. Another satisfied customer. Thanks Navia !!

Nice staff. Clean and bright storage facility. Also rented a truck here and it was super easy and a…read moregood price.

When I originally booked this online with the customer service number, we went over that I needed a…read more5 x 10. When I got my rental agreement, it was for a 5 x 5 and I wasn't overly happy about that. When I called in, they were quick to get me into another locker that was the appropriate size The woman was great at walking me through what I needed to do for that portion on the app and to get things signed I had to go in for a lock since they traded locker spaces with me The woman who helped me was very kind and explained to me some things that I didn't catch on the contract. I was happy that she let me know this because it saved me from a headache down the road potentially as I didn't know you couldn't put food in there. It was only two bags. But still, it's best not to have mice.! She also got me set up in the computer system appropriately, and I believe she also credited my account the appropriate amount which I'll find out from my bank statement in a few days . I appreciated her. She was nice friendly and had a sense of humor, even though she was experiencing a flat tire.!

Super clean and dry! Everything stayed safe and I felt completely safe when I was at my unit. A…read moresenior's facility over looks the entire place which probably helps a lot!

This place is decent. However, prices keep increasing. We've been there a little over a year and…read morehave experienced two price increases. I think over $70 (mandatory insurance included) is too pricey for one of the smallest units. I'm counting the days until we can get our things out of there!

Loved the app and the ability to open the gates and doors from my phone…read more Very friendly and helpful staff!

We had one of our cars located here to store while my partner was overseas. I needed to check on…read morethe vehicle at times and Janet, the office manager, was so helpful & kind! She knows the business, her customers, and really goes above & beyond to make sure we had what we needed and feel welcomed. The site is well maintained and its very secure with plenty of covered and uncovered spaces for household items, RVs, vehicles, & boats. If you need a spot to store your things, be sure to check them out!