Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

I came to the Xfinity Store to see if I can change my home Internet and TV plan because my current…read moreplan just keeps going up in price. I made an appointment same day on a Saturday for 4:45pm. I arrived at 4pm and was told that I can either check in and wait, but will be knocked off first in line on the list or stay on the list and come back at 4:45pm. I opted go run an errand and to come back at my appointment time as there were 2 family's that just walked in ahead of me and it looked like they were short staffed. When I came back at 4:44pm, I was greeted and checked in right away and told that they will call me when they are ready for me. Unfortunately, I still had to wait over 30 minutes, maybe 40 minutes before someone was able to help me. The guy who helped me (I believe his name was Matthew) was very cool and did a very thorough job of reviewing my account and making suggestions. I had already researched what I wanted, so I just needed to know if that was the best options for me. He was very knowledgeable of all the products. In the end, I achieved my goal of shaving off a few bucks per month on Internet and TV service (saving $60/month and got a free modem/router and TV box), so I am happy. Only thing I was not happy about was waiting an extra 30-40 minutes after my appointment time. At least they had a comfortable waiting area and free WiFi.

Terrible service . I have came in here and wasted my time 4 different days within last week …read more Always problem with service or billing . On top of that I wasted my time with there customer service in India for 2 hours then Egypt for 3 hours then Florida this morning for another 2 hours . Now I just want to drop off the last of Your equipment 1 remote and 1 small box . There telling me I have to wait 3 people ahead of me and Waste more of my time and the guy checking me in could care LESS ... find another provider if you value your time . Do better Xfinity

I would have originally rated this establishment a 1 star for the poor help and mess up on…read morexfinity's part here at the store. However Ashley's help at this location helped finally relieve some stress my family and I were put through for the past month. I originally came in and paid in full for a new iPhone 17 in the color lavender. I was told it would be shipped to me in a few days and to come back to this location to activate it and set it up. However when I finally received the phone, it was the wrong color and not what I had ordered. When taking this phone back to xfinity to get my order fixed, the manager then told me the warehouse sold out of what I originally ordered and that's why they sent me the sage green phone. Which is not wait I paid in full for $1,000 for but okay, weird but okay. So from that point in the manager told me we HAD to activate the phone that was the wrong color and I HAD to walk out of the store with it that day and use. as if it were a loner phone till the correct one came in. I already felt uneasy about taking a phone that I'm not going to keep but he insisted I had too. Only for later that night I accidentally dropped it as I hadn't had a chance to get a phone case for it quite yet and it cracked on the back. Take it in the next day just for the manager to say either we get it fixed ourselves or we have to keep it. Which is absolutely absurd as I told them I did not trust even myself to take a phone that is not going to be mine in the long run. After finally calling xfinity and finding out we had insurance on the phone we were able to drive out an hour away and get it fixed. Another inconvenience but we got it fixed. Just for my family and I to get told we were over the 2 week exchange and return window which sent us into a spiral. Finally we were able to get some help and were told a new lavender phone would be shipped to us and we have an extension on our exchange window. (Side note, we were told by this location they would also order me the correct color phone and had my phone number to tell me shipping updates only to never hear from them again. Felt like they dumped a problem on us and just left us to deal with it.) When we finally received the right phone we originally ordered, we then took it to Xfinity Vacaville only to be met again with they can't help us or meet us in the middle with any reference to other help. We then were finally relieved of our stress when we took it back to this location and Ashley helped us out. She made everything smooth and easy and assured us she could transfer everything over to my new phone and send us on our way. She even then said she didn't understand how the Vacaville location couldn't help us because all of our information was right there ready to go and activate the correct phone. I know this is a lengthy review but we were playing tag with xfinity and getting the correct phone we paid over $1,000 for , for over a month which is absolutely ridiculous to put your customers through that type of a goose chase when it was your drop of the ball to begin with. Thank you to Ashley and Ashley only for helping get all this settled and putting us at ease with this whole dispute.

They are far from the sharpest tool in the box. You go in…read moreto do a simple transaction,like exchanging a wifi router and they sign you up for MORE Expensive services that YOU DID NOT REQUEST or SIGN UP FOR. But this is pretty typical at the mall. People are Two cups short of a quart here. ON The other hand I think management and Corporate could aslso be the problem here. Forcing their already absent minded employees to fulfill a quota.

Sandra worked on my flat-screen 70" inch TV She did a tremendous job, and she's very straight…read moreforward when she does a diagnostics, very honest, the job was done with great expectations well done job Thank you Sandra & Staff "Gregory "

Sandra just completed another repair for us. As always, the service was excellent! Her expertise is…read morematched by her exceptional professionalism and friendly demeanor. I thought I needed a new TV. But when I called last Wednesday, she quickly diagnosed the problem and ordered the part. Now we have a very new looking TV on Monday! This saved me at least $1500! She's the best!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

I had an opportunity to visit this store recently with my grandson. I had an issue with my current…read morephone, and needed a replacement ASAP. Matthew greeted me, asked how could he assist, and it was uphill from there. He provided me with excellent customer service all while troubleshooting, researching, and solving my problem. He was professional, knowledgeable and kind. I walked away with a new phone, and was very pleased with my experience. The store had a good energy, was clean, and organized. I live in Fairfield, but will not hesitate to return to Vacaville for all of my Comcast/Infinity needs!

I will be traveling internally and went to Xfinity to have a few questions answered regarding my…read morecell service. I was next in line for service and told it would be around 10 minutes. I left after 40, having received no help. Apparently, most of the staff went on a break leaving one person on the floor. There was no sense of urgency from any of the staff.

So friendly very professional answered all my questions overall great service and also responded…read moreback super quick

We are very happy with the job Daniel did installing our ring cameras around the house. He was…read moreprompt, polite, professional, and helpful . We would definitely use his services again.

Super customer service for my I phone Agent knew right away what my phone prob was Such a relief…read moreafter spending hours on phone with Apple support, Apple diagnostics and Best Buy geek help with no solution My phone had wrong size screen protector and case which caused my sensors to malfunction and not work at all Since I purchased otter box and screen protector from Xfinity store when I bought the phone from them the manager replaced at no cost to me since it was there error Yahoo for this store and customer service Treated with kindness and gratitude Agent also recommended several cases that I could purchase online as this store did not have the size I needed

Thank you to Roop & Xfinity team for handling what Xfinity couldn't fix o er the phone after 2 days…read moreof phone calls and 3 hours of calling.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Worst experience! 90…read moreMinutes in the store to buy a new phone and watch. None of the pairing/set-up process worked. Ended up taking the devices home to set them up there (since I was in the store so long). Nothing works or pairs correctly. Price information on the receipt vs what I was told do not match. Back the next day for another hour. Still no success with the pairing/set-up. I'm told ONLY the original agent can assist with my incorrect bill and "we'll put you in the waiting que and you can sit on the couch" Because I am frustrated all the fake nice workers are now super short with me. Gone are the smiles. No body can offer an explanation. Nobody can apologize. Ended up leaving with NOTHING RESOLVED. Worst experience. Avoid. No accountability. Manager apparently hiding in the back office.

Hit the jackpot with Arlay! He Helped me migrate home number to cell phone! So much to know and it…read moreis great that he knew the ins/outs! Thank you Xfinity!