Awful company. If you happen to have the unfortunate luck of inheriting a system that uses PAC, prepare for terrible customer service, insane prices, and ridiculous nickel and diming. If you're in the market for a new system, avoid like the plague. read more

The installers are always working hard to go above and beyond to get the job done, thank goodness for hard workers

We have had a terrible experience with this company. Not only have the sensors failed multiple times (with my contractor attempting to blame it on window washers), but now that I am looking closer, I see that they completely missed putting a sensor on the easiest window to crawl through to get into my home. Not exactly what you'd call good security. The customer service is also clueless when you call with issues. Total fail. Do not hire. read more

We have ADT for a number of years. We have grown discouraged with our system as well as ADT's supposed service. We recently switched to the 2Gig home alarm system. In switching to this service, we needed a company to come to our home and install and set up the system. Curt Custock has gone above and beyond in providing exceptional service to us. Curt is very prompt in answering our calls, returning our calls and coming out. He has been out to our home three times since we received our new system. When we have an issue, question or problem, you can count on Curt to be available to address them. He never attempts to put you off or have you call a "third party". Pac Integrations is definitely a one stop shop company. Quality, integrity and extremely knowledgeable is only a few of the high points of working with Curt. His customer service skills is 100% impressive. I would find it hard to believe you could find a better company out there with this level of service and friendly expertise! read more

There have been a few break-ins in our area lately so we felt strongly about finally investing in a wireless home security system. Curt is awesome! He came to our home for an initial consultation and to discuss options. We setup a follow-up installation appointment and he showed up on time and took only about two hours to get the job done. He walked through everything with me, answered all of my questions and was on his way. If you want an honest, knowledgable and professional person to setup your home security system, Curt is your guy. In terms of the service itself, the system is pretty straightforward and their customer service line is very responsive. We researched other services with the same technology and they were charging much more than PAC. We'll definitely be recommending PAC to people on the fence about getting a home security system. We couldn't be happier with the service we received and the results. read more

Do not recommend it, and you might think twice before hiring it. I hired this company for a home security alarm, and I had an incident. My alarm went on, I was at work and all they did was give me a call and request the password. I asked the guy if he could at least wait for me to get there and give me a call back so I would be able to see if something happened. Nothing. So, the deal is just having an e-mail or a phone call whenever your alarm goes on, that other companies do it for 25% of the price. And if you are not satisfied with the service provided, they won't be very friendly towards you. I called today and the guy simply said "Sir, you will have to pay 250 dollars if you decide to cancel your service and I'm not sure what you expected us to do", and when I requested to speak with a supervisor, he simply said: "I don't have one for you". So yes, they will come quick and install everything as fast as they can, but think 10 times before hiring this company, these days there are other ones a lot cheaper and with friendly people offering the same service. read more

I was referred to PAC (curt) through my neighbor and was pleasantly surprised with there whole operation. From the clean and quick installation to the actual operation of the system they're a first class company. Through out the last 18 years I've had ADT and Bay Alarm and they both were disappointing. PAC Integrations all the way. read more

This team (Curt and Harrison) have been awful. Talk about a security system company who doesn't care for their customers and/or even potential customers home or safety. They are just any other company trying to make a buck. Curt has come to our home and suggested outdoor cameras and other equipment to supplement our existing home security system. Harrison fires us back a proposal. We go directly to some of the manufacturers of the equipment they suggested and buy from them because they were significantly less expensive (and according to Curt that wouldn't be a problem because their professional and clean install is what they stand by). So after I buy the equipment they suggested, which is roughly 30% cheaper through the manufacturers, they no longer seem interested. I have tried contacting them many times through email and phone calls and they do not reply. I became desperate and just asked for a response to confirm they did not want the job and if they would be kind enough to refer any other companies like themselves. No luck, no response, NOT PROFESSIONAL. Look elsewhere people! read more

They seemed eager for the business and came out very quickly when we requested a quote for our home. The sales guy tried to up sell everything!! The quote was more than 5 times the price of their competitor. When I said that they were too expensive on their follow up call they were not at all interested. We didn't move forward with them and I wouldn't recommend. read more

Great company. I had them install a home alarm and cameras. They are professional, knowledgeable and did great job with the install. I left for work while the cameras were being installed. There was a misunderstanding regarding the camera wires. The misunderstanding was MY fault. Regardless, they came back and changed things. You can always tell a quality company by how they handle situations like that. Would highly recommend them to anyone looking for a security system. read more

Curt was recommended to us by a friend. We were able to speak with him, scheduled an appointment on a weekend, and he showed up right on time for the job. He gave us information on the alarm system and security cameras and then installed the alarm on the same day! We had such a wonderful and pleasant experience working with him. He was very patient, thoughtful, and very knowledgeable of his work. Finally, I believe he went above and beyond his work to change out an old door lock to a new one in order for the sensor to work properly. Overall, he is great and professional, and we would highly recommend him if you need your home security system installed! read more