Called in a service request. I live in Clayton. Bay Alarm came right away. Terrence came . He was…read moreawesome! I needed a panel changed. He did it in no time. Very knowledgeable, and very professional. He was also very personable, as well. He liked my very loud birds..lol. Hope they didn't disturb him too much. Very reasonable for what I got replaced that day. Please thank him. He is an asset to your company. A+ customer service!

Good stuff: * The basic security works…read more * They were willing to work with and upgrade an existing wired security solution, adding wireless gadgets on as needed. * There's an iPhone/Siri integration to arm and disarm. Bad stuff: * We asked the installer to install a Verizon modem due to coverage in our area, but they installed an AT&T modem without telling us. This caused a lot of intermittent reliability problems and was costly to diagnose and fix. They weren't willing to give us a discount on the repairs even though it was their fault, since we didn't notice problems within 10 days of the install. * Every time we issue a Siri voice command to arm away, it times out (though it usually works, it's just hard to tell whether it worked.) * The app is very slow. Note that we have about 20 sensors, so it could be related to the amount.

Great service, fast knowledgeable and professional. Honest opinion and high quality service. Highly…read morerecommended.

ASI upgraded our outdated 1989 security system with current technology, reusing existing components…read morewhere possible. The upgrade was executed with precision, expediency, and at a fair price. We wholeheartedly endorse ASI for all security requirements due to their outstanding workmanship, attention to detail, and professionalism exhibited by Robert and his team.

Got Ethernet and fiber runs at my place and they were able to do it with minimal visible…read moreinterference and were affordable!

Absolutely top quality service, professionalism, speed and elegant work. Full WiFi in home with…read morelots of concrete where a pinpoint or mesh solution wouldn't work. Cable Shmable hooked me up with top of the line, (commercial grade, consumer simplicity), Ubiquity system that has tremendous coverage AND speed. They came highly recommended not as simply and A/V company, but rather network architects that can do everything low voltage. I'd highly recommend Karim (owner who came out himself for a bid within two days of my request) and Cable Shmable. His team that did the installation are also excellent. 10/10 for any AV, network, WiFi you may need. Top notch. 100%.

Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

I asked this company to check the defunct HD on my relatively new CCTV. They said they don't work…read moreon systems they didn't install. They said they would sell me a new system. The cost for a new system was in the thousands. I called a computer repair company in Walnut Creek. They replaced the defective CCTV HD with a much greater capacity industrial quality CCTV HD in a matter of minutes! Cost of the industrial quality CCTV HD (4 times larger capacity than the original HD) was $150.00!!! Works great !!!

Sometimes I refer to Yelp reviews to narrow down my decision in choosing a service provider. I was…read moreshopping for either DIY or professional install of security cameras -- for no particular reason at this time. And I only planned to have cameras installed after some work that was scheduled to be done on my new house. I reached out to Eyal of Protection Now via Yelp a few days before the escrow closed on my house. Eyal spent an hour on FaceTime as I showed him around the house to discuss the number and location of cameras needed. The house seemed untouched when it was filled with staging furniture for weeks. Stagers removed the furniture over the past weekend. Upon my visit at the house on Monday, I noticed the patio door of the ground-floor master bedroom was unlocked. I then saw there was water all over the master bathroom floor, the toilet seat was up, the shower door was wide open, residual water inside the bathtub basin, AND there was a lighter on the bathroom counter. Moments later as I was measuring the room, I noticed a partial footprint on the window sill and dirt smear on the side wall of the window. Of course, I called Eyal immediately. He speedily set in motion to get my cameras installed the next day. When Eyal and his team arrived on Tuesday, Eyal made a much-appreciated authoritative suggestion to me to also install an alarm system. They completed the installation of both security cameras and many alarm sensors in one day. Ernesto made sure the apps were set up correctly on my iPhone and patiently gave me a tutorial of the NVR functions. Everything was fully operational by the end of the day. All were done timely and within my budge to feel so much safer. Thank you, Eyal and team of Protection Now!

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

I am amending my previous review. Apparently, they had a problem with their phone system and did…read morenot get my messages and the employee that I tried to contact is not longer with the company. That was the explanation given to me as to why they didn't respond to my phone calls. They have since fixed our problem, and we no longer have any issues.

These guys are awesome! A pleasure to work with, were willing to work with my budget, gave…read morepractical suggestions based on their experience, were incredibly prompt and punctual and responsive to my questions and concerns. So glad I found them.

Very disappointing experience with ADT -- current and former customers, please watch your account…read morecarefully I am extremely disappointed with my experience with ADT. I contacted ADT back in January 2026 to cancel my account, and I was told that the account was canceled and the balance was $0.00. However, ADT continued sending me letters and invoices. The alarm system in my home had already stopped working properly around November 2025. The equipment is approximately 27 years old, and the alarm would randomly go off in the middle of the night, sometimes around 3-4 AM. What was even more frustrating was that when the alarm went off, ADT did not check on us or provide the kind of response I expected from an alarm company. Recently, I spent more than one hour and 30 minutes on the phone with an ADT manager. I believe his name was Trace, although I am not 100% certain because of how quickly the conversation was handled. He told me he could cancel the account now. I explained that the account was supposed to have been canceled back in January 2026, so I asked him to correct the cancellation date. Then things became even more confusing. During the disclosure, he started trying to make me responsible for the alarm equipment. I stopped him and explained that I paid for that equipment and it has been in my house for many years. I told him that if ADT wanted to send someone to remove the system, they were welcome to do so, but whoever removed it would also need to repair the walls and repaint them afterward. He then said, "No, no, no, this is yours. We don't need it." He said he had to read me information and get my agreement before canceling the account. I told him to go ahead and fix the error. While he was speaking very quickly, he suddenly told me that the cancellation would be effective 09/09/2027. I stopped him and asked why he was saying 2027 when we are in 2026. He then said, "Oh, you right, 2026." Then he started talking very quickly again and mentioned a balance of $130 plus $203. I immediately stopped him because we had been discussing the $203 balance, and now another amount was suddenly being mentioned. When I questioned where the additional amount came from, he seemed confused and changed what he was saying. I made it very clear that I had already requested cancellation in January 2026, that I had been told the account was canceled with a $0 balance, and that I do not believe I should be responsible for charges for a service I no longer had and that was not functioning properly. I also asked to speak with his manager. He told me that he was the highest manager at ADT and that there was nobody above him, and he refused to transfer me to anyone else. Another experience I want current ADT customers to know about There was another time when my system was acting up, so I called ADT for service they said will send someone and will be no charge. ADT sent a man to my house who arrived in an ADT vehicle and was wearing an ADT-logo shirt. I allowed him into my home and showed him where the alarm keypad was. But when I turned around, I saw him walking straight toward my master bedroom while my family was still sleeping. I immediately followed him and asked, "What are you doing, sir?" I stopped him from entering the bedroom and showed him where the battery was located. He told me, "I know. I was here one time before." I asked him, if he had been here before, why did he walk toward the bedroom instead of going directly to where the equipment was located? I did not feel comfortable with what happened, so I asked him to leave my house. I then called ADT about the situation, and I was told that I owed ADT $56 for the technician coming to my house. That experience made me very uncomfortable, especially because my family was sleeping and I had to personally stop the technician from going into my bedroom. My advice to ADT customers Please keep your eyes open and carefully monitor your ADT account. Keep records of every cancellation request, every phone call, every invoice, and every amount ADT tells you that you owe. If you cancel your service, make sure you have documentation showing the exact cancellation date and account balance. I should not have to spend more than one hour and 30 minutes arguing over a cancellation that I was told had already been completed seven months ago, while the balance keeps changing during the conversation. I also should not have to deal with a technician entering an area of my home where my family was sleeping without my permission. ADT needs to take customer service, billing, cancellations, and customer safety much more seriously. To current ADT customers: keep your eyes open, check your invoices, watch your account, and document everything. I hope ADT reviews this situation and corrects my account properly instead of continuing to bill me for a service that I canceled and that was not working properly. If ADT does not correct this error they did within 10 days, I will take legal action and

With 2 new doors, they said it would cost $400 to put in sensors. We could come by their store and…read moreput them in ourselves. It took three phone calls to cancel. The second time they kept me in the phone for 45 minutes with at least four separate people saying they were not cancellation specialist and I needed someone else. The third time took 35 minutes with the person saying I had to wait at least four times while she did "who knows what." Of course I had to pay one more month.