Called in a service request. I live in Clayton. Bay Alarm came right away. Terrence came . He was…read moreawesome! I needed a panel changed. He did it in no time. Very knowledgeable, and very professional. He was also very personable, as well. He liked my very loud birds..lol. Hope they didn't disturb him too much. Very reasonable for what I got replaced that day. Please thank him. He is an asset to your company. A+ customer service!

Good stuff: * The basic security works…read more * They were willing to work with and upgrade an existing wired security solution, adding wireless gadgets on as needed. * There's an iPhone/Siri integration to arm and disarm. Bad stuff: * We asked the installer to install a Verizon modem due to coverage in our area, but they installed an AT&T modem without telling us. This caused a lot of intermittent reliability problems and was costly to diagnose and fix. They weren't willing to give us a discount on the repairs even though it was their fault, since we didn't notice problems within 10 days of the install. * Every time we issue a Siri voice command to arm away, it times out (though it usually works, it's just hard to tell whether it worked.) * The app is very slow. Note that we have about 20 sensors, so it could be related to the amount.

I am amending my previous review. Apparently, they had a problem with their phone system and did…read morenot get my messages and the employee that I tried to contact is not longer with the company. That was the explanation given to me as to why they didn't respond to my phone calls. They have since fixed our problem, and we no longer have any issues.

These guys are awesome! A pleasure to work with, were willing to work with my budget, gave…read morepractical suggestions based on their experience, were incredibly prompt and punctual and responsive to my questions and concerns. So glad I found them.

Ery is a pro at all things low voltage. I recommend him to all my contacts for security cams,…read morestructured cabling, and all my fiber/cat6 needs. Very professional and knows how to get things done effectively and efficiently.

This installer and camera repairman is very pleSanta and highly qualified. He diagnosed my…read moreproblems and fixed them immediately.

I just moved to my new home in Vallejo when Joffre came knocking on my door, I had an existing…read moresecurity system and I thought that it was on. I asked him to show me how to use it and he kindly did. After he looked at the system, he found out that it wasn't being monitored and this whole time I thought it was. The installer showed us how to use it but we weren't 100% understand it so we called Joffre and he came back to our home and patiently train us until we fully understood it. I highly recommend using Joffre if your going to get an ADT Security System.

I needed a tech to visit a remote site and replace a vandalized camera. They arrived on time,…read morereplaced it quickly and communicated throughout the whole process. It saved me a trip! Thanks guys!

Eyal with Protection Now did an outstanding job installing a camera security system at my parents'…read morehouse. After my father passed away, my mom, my brother, and his family were the only ones remaining in the home, so getting the security system installed gave us much-needed peace of mind. Eyal was patient, understanding, and sensitive during a very emotional time for our family. He was professional, respectful, and made sure everything was done right. I highly recommend Eyal and Protection Now.

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!

Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.

In the many years since my first review, I have been an ADT customer at 3 different properties. CA…read moreSecurity Pro continues to be top notch in all things, from communication to install and support. ADT continues to be a superior product, and they have kept up with the times. The new app and home features are outstanding. As an insurance agent, I will shout from the rooftops that an alarm system is a great deterrent that provides peace of mind, and often times a discount on a homeowners insurance policy. When I refer Kyle to my clients, he is very responsive. Sometimes we are on a short timeline, and I know we can always count on Kyle to get on it quickly. I trust him, and his team, completely.

Kyle was awesome this is my 2nd ADT system and by far working with Kyle is was less expensive and…read moreservice was better. My last vendor tried to upsell me on unnecessary add ons that I purchased not knowing best to have Kyle on your side