Got a quote, scheduled a day for services to be provided. Left messages for owner as a reminder. Never got a call back. Sent texts asking to be called. Three days after the HVAC was to be installed, text owner again saying if he didn't want the job to just say so. He quickly text back and said find someone else.... there was a family thing. Totally get that family things happen, but it was odd how the two weeks prior no response could be given. On the plus side, found another local business who was $900 cheaper and gave a better warranty. Plus, was communicative and great to work with. read more

They provided us with good service for many years . We stayed with them despite high prices and poor communication. They no longer seem to care for the small homeowner. see you later ... read more

Since California had been experiencing blackouts due to wildfires my grandfather decided to get a generator. Strom quoted us and told us we will be able to power the house with a natural gas generator rated for the whole house. They installed it and everything seemed to be setup by their standards to work. However recently we had PG&E do some electrical work on our lines and they said our power would be out for a few hours. Perfect we thought because we had a generator we should have no issues. When the power went out only half the house worked. We called strom and they sent out the person who installed our generator. The guy who installed it said he didn't realized we had two breakers and they would need to reroute the system for it to properly work when he reviewed our breakers again. They then told us to just use an extension cord for the part of the house that didn't work. My grandfather paid thousands of dollars and got told use an extension cord and a power outage would only be temporary. What's the point of the generator if they are telling us a power outage is temporary? I do not recommend these people to anyone because they took advantage of my grandfather who was told it would power the house and then said just to wait out power outages because they are temporary. They do not want to fix their error would and told us to use extension cords. read more

We hired Strom to do a small job, which was adding an outlet to a bathroom. We make efforts to utilize independents and small companies when possible. Our usual go to guy Greg Trinka was unavailable and this other independent guy, Victor Soares, although he was popular at one time on Nextdoor, his quotes were way off the charts. Strom saved the day. He was punctual, quick, and efficient. He did the job beautifully and no mess was left behind. Best of all their price was very reasonable. Thanks Strom. read more

Thank you Chris Strom, you are a life saver! Last night, my hardwired ceiling Fire/C02 alarm went off at midnight...even after replacing the back up batteries it was still triggering at 4:00 AM. Needless to say I was exhausted this morning. Fortunately, when my daughter called, I shared my predicament. She immediately put me in touch with Strom Electric as she and her husband have used Strom Electric for their home needs for many years. Chris came right over and replaced the failing 8 year old fixture with an up to date combo device with a ten year life that does not require batteries. He was friendly, efficient, kind, quick and affordable! I am so grateful that he was willing to come over so quickly and resolve this issue as I was dreading another night of dealing with the ear piercing clamor. Instead, thanks to Chris, I am looking forward to a peaceful evening and a good nights sleep... So grateful! read more

Chris Strom is a great electrician and easily handled all of our electrical upgrades! Thanks again Strom Electric!

Nice enough on the phone and very prompt. However, if you are unable to provide a written quote I can't consider having you do electrical work on my house. Thanks. read more

I am disappointed to have to post a negative review for Strom Electric since my prior experience had been positive. A few years ago, they installed outdoor lights controlled by indoor smart switches and all worked fine. A few months ago, one of the switches seemed to fail and I called, asking to have someone look at it. They promised to get back to me. When I hadn't heard from them after a few days, I decided to try the switch again and it had begun working. So of course there was no need to follow up on the request even though they hadn't got back to me. Last week however, the switch failed again and again I called and was promised a return call to schedule the repair. When I hadn't received the scheduling call a day or two later, I called again and was again promised a call to schedule the repair. Still nothing, so finally called one more time. This time no human being answered, so left a voicemail with the same request. No response. I can understand if they're too busy or consider the job too small or trivial, but at least let me know rather than promising to get back and not doing so. read more

Fast forward to 2016. We make an appointment with Storm Electric to have them resolve several issues around our house - a broken fire alarm bell and a non-functional doorbell. The electrician arrives as scheduled and I show him what the problems are. Although he was willing to check out and identify the problems, his attitude made it very clear that he wasn't interested in actually resolving them - making it very clear to me that he didn't have the replacements parts needed on his truck. On prior visits, the electrician offered to get whatever was necessary and come back, but not this time. I really had the feeling I was dealing with a totally different organization than before. I contacted another firm to complete the work. read more

We have used Strom Electric a number of times. They are very knowledgeable,competent, friendly and reasonably priced. Plus Chris has always arrived when he said he would be here. I would definitely recommend Strom Electric read more

I have never felt compelled to write a negative review until now. I am so disappointed with Strom Electric, they do not even deserve one star. I spoke with a person by phone on 9/3 wanting to schedule an appointment to install 3 way switches. I was asked to send an image of our switch plates and then was told they were special item orders. The receptionist said that she would call back on 9/8 to schedule our job. We did not receive a call so I called back, several times, leaving several messages. On 9/17 my husband finally reached a person who explained that he would research and get back to us. He did not, so we called once again. This time the person answering said, "didn't you get my message? ....we cannot do the job, we are just too busy." There was no message. Two weeks of being strung along and now they are too busy to do our job. Undependable and poor customer relations! Highly doubtful they will remain "too busy" for long if this is how they treat their customers. read more

This review is a bit late because we did not notice the problem until now when we are about to sell the house. We had them replace the electric panel and upgrade it a few years back. We found out today, he pulled a permit but never had the inspection done. So we now have to pull a new permit and pay for it. Also when they did the work they did not fill the empty holes where no breaker is located so we have to do that to. When they did the original work, they left a big hole in the wall and said it was not their responsibility to fix it. At that time we had to have someone else fix that. They also left a mess in the garage, cut wire, boxes, etc. read more

We've had the pleasure of working with Gerry Strom and his team multiple times. They helped us replace the main breaker box on our house in Sausalito before we sold (a tricky job that required city approval) and Gerry made it happen in a short time-frame. Friendly, knowlegable, integrity - they are wonderful! Thank you Strom Electric! The only company I call. read more

Integrity wanted $185 just to come out and look. Called Strom and they charge $98 per hour. Job was done in 1.5 hours to my satisfaction!

One of my GFCI outlets would not reset causing a power outage for about half my house. I called Strom and described the problem. They said that one of their electricians was in my area and offered to send him over immediately. Chris Strom arrived in about 20 minutes. He diagnosed the problem as defective GFCI outlets and replaced them with the newer version. He did not have two of the correct color face plates and said he would return the next day with the correct one. He called the next morning and arrived shortly after to install the correct face plate. I'm sure glad I read Mansell C's review. That's why I called Strom and I'm sure glad I did. read more

The electrician, Fred, arrived at the agreed-to time, and quickly diagnosed the cause of our problem with a lighted street number sign required by the Ross Valley Fire District. Fred found and corrected a wiring problem installed at the time of our remodel activities in 2010, and also determined that there was an incompatibility between the voltage supplied to the sign's transformer and the expected power. Fred suggested consulting with a local lighting company to obtain the correct transformer and light bulbs, and the sign now works properly. Fred's total time on-site was less than one hour, and everything was properly re-installed before he left. Overall, an excellent experience and a real value for the amount we paid! read more

The owner and Fred came to our house to assess the problems. They did not fix the problem or even give us a diagnosis/ plan to do the work and then sent a bill for $400.00. When I called to ask why we were billed and what they did during the time he billed us for he didn't know and he said that's how we run our business. read more

We were so pleased with our experience with Strom and Justin in particular. We presented him with some challenging situations, and he patiently troubleshooted until the deed(s) was done. He would also share knowledge and guidance without patronizing. Thanks for enhancing our home Justin! read more

I needed some electrical work done in my office. I was referred to Strom Electric. The electrician Chris came out and I told him what I wanted done, which was some wiring and installation of speakers for my office sound system. He made some very good suggestions and finished the job perfectly. He was very professional and arrived exactly at the time he said he would. I would use him again and recommend him to anyone! Dr. MacChesney read more

I called Strom Electric 4 times over the past few days and each time they promised to to call me back to set up an appointment. They never did follow through on their promises. I guess the work that I requested was not big enough, although they advertise that no job is too small. I did expect the courtesy of a return call particularly since my kitchen and family rooms were without electricity also my sprinkler system was down. read more

Strom Electric completed a service upgrade and installed a new main panel and sub panel in my home. We ran into some headaches dealing with PGE... well, they weren't really headaches for me because Jerry from Strom handled everything. Great prices, friendly service... I would definitely recommend Strom Electric. read more

First, it took awhile just to get the appointment set. Secondly, once the electrician visited and left the same problem occurred a week later. When I called and explained this I asked the owner if another visit could be rescheduled without being charged the initial hour of $125. If it was going to take more than an hour to determine the problem I was more than willing to pay for labor and parts. The response I got was... " I don't understand, so you think we did a bad job?". I gave up explaining and found another electrician to do the work. read more

i have used STROM ELECTRIC for years because they respond so quickly and professionally to every electrical issue i have...whether big or small or "dumb" on my part, they get it done!!!! i once had a wiring issue that 2 other electricians who worked for my contractor could not fix.....chris at STROM came to my rescue......problem solved.....i feel that because it is a family run business, they seem to care more. read more