Beware! Freschi Air Service Experts operates more like a sales company than an HVAC service provider. We initially signed up for their membership program for regular maintenance, but our experience has been extremely disappointing. Rather than service our system, their main concern is sending a Home Health Report stating you need to buy a brand new system. During a recent service call, they sent Hugo Coyac, who was both unprofessional and dismissive. Our HVAC system was fully functional before his visit, yet it stopped working immediately after. Instead of resolving the issue, we were told our "only option" was to purchase a new system due to age. This left us without AC for four days during 100-degree weather. A local independent technician later restored our unit in less than an hour by simply replacing dirty coils and replenishing 2lbs of Freon--basic services Freschi failed to provide us over this past year. This made it clear their priority is selling expensive replacements, NOT solving problems. [[HIGHLIGHT]]Freschi Air Service pressures homeowners, disregards customer concerns, and sends salespeople rather than qualified technicians.[[ENDHIGHLIGHT]] I urge homeowners to seek out smaller, owner-operated companies that focus on honest service and customer education. We will never use Freschi again. They should take Experts out of their name and replace it with Salespeople. Do not recommend; do not waste your time. read more

[[HIGHLIGHT]]I bought a new unit in 2022 from this company because their sales rep had prompt answers for all our questions.[[ENDHIGHLIGHT]] While preparing my house for sale, we had a home inspection and learned that the furnace installation is out of building code compliance and represents a fire hazard. Called the company to address the issue only to learn that they do not honor their "ultimate labor warranty" sold to me as a benefit by their sales rep. Worse than it, they do not care about the issue that they created by poor workmanship and lack of knowledge of the building code. Avoid this company for you own safety. They are amateurs and dishonest. I will meet them in court. read more

Service Experts East Bay - Description of the issue found during home inspection. - Heating & Air Conditioning/HVAC Near Me - Concord, California

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Today was my heating maintenance appointment. [[HIGHLIGHT]]Moses Gonzalez arrived promptly during my given window of time.[[ENDHIGHLIGHT]] He was very knowledgeable, professional, respectful and educated me on each step of the work done. He took pictures of each area as he addressed it and explained their function. I am new to handling the caring of my heating and cooling system. In addition to a part requiring replacement he took the time to set up my thermostat and explain the options. I appreciated the report with pictures I received at the conclusion of the appointment. Thank you Moses for your patience in educating me. Once again I am pleased with the service, respect and work completed. Love my maintenance plan! read more

So 5 stars is high praise BUT they go out of their way to work with my insane work schedule to get my services completed so I will either be minimally late to work or I'll make it on time. They are always on time & do great work. They originally installed my HVAC system over 12 years ago and they have serviced it ever since. Twice a year to make sure my system never fails. Thanks! read more

Technician Moses Gonzalez was at our home today to do our annual a/c maintenance. He did a thorough job and explained fully with photos exactly what he found that needed to be repaired. We will be having this work done soon and Moses took the time to give us an estimate of exactly what the work would entail and how much it would cost. [[HIGHLIGHT]]He was very knowledgeable as well as friendly and courteous.[[ENDHIGHLIGHT]] Freschi should feel very lucky to have such a dedicated employee. read more

Your business is pathetic and false! You claim to be open 24 hours a day 7 days a week. You have a customer service person that makes an appointment for the next day for me because we had an air conditioner die on the hottest day of the year. What a wonderful experience to be able to get an appointment the next day. We wait... we wait the whole day until 3:15. Hmmm my instinct tells me to call at 3:15 and confirm. That's when I get the news. The news that the appointment was set, and then cancelled soon after?!?!??!!! What!?!!?!! I got a text confirmation with my appointment specifics. I got no cancellation notification? I told the customer service person or whoever she is that I never cancelled. I would have worked on looking for a different company all day for this emergency repair, instead of waiting for an appointment that doesn't exist. INSTEAD I TRUSTED reviews...I trusted this text confirmation....I trusted that someone would come. This open 24 hours is a fake gimmick. If you like making an appointment, waiting during your 4 hour time slot, to find out your appointment was cancelled...without your knowledge? This waste of time is for you. The nerve of the customer service person saying the next available appointment is almost a week later. Horrible way to do business...horrible!!! Run...oh wait it's 108 degrees out. read more

Service Experts East Bay - Part of the confirmation appointment text without address. You think it's official right? Wrong! - Heating & Air Conditioning/HVAC Near Me - Concord, California

I would select no stars but it's not available. [[HIGHLIGHT]]I made an appointment in May for September because they were busy and couldn't get to us sooner.[[ENDHIGHLIGHT]] But because they were highly rated by the Better Business Bureau and the reviews were good. I figured I'd give them a shot. [[HIGHLIGHT]]To no avail the day they were supposed to arrive. I had a funny feeling and I called and they said I canceled the appointment the same day I made it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They gave me a phone number that wasn't mine and when I called the girls name was no one in this house.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I made another appointment for three days later and they called and changed the appointment to a day later.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They called the day before the appointment and canceled and said that their machine broke down and they didn't know when they would be available.[[ENDHIGHLIGHT]] Needless to say, I fired them. They were very high priced compared to other companies. I don't know how they ever got a five star rating. The people answering the phone do not sound professional and they do nothing to solve problems. I won't be using them ever. read more

Update: after 17 years, these units need to be replaced. I cut into the drywall to reveal the condensate drain line only to discover that the installers included an upward slope in the drain line which prevented this particularly unit from ever draining fully. This completely explains why this particular unit was always a bit funky. the worst part is, when these were installed, the tech had 100% access to the wall front and back as it was just studs. Getting this correct could not have been easier. read more

Service Experts East Bay - The installers installed the drain line with an upward slope. - Heating & Air Conditioning/HVAC Near Me - Concord, California

For me nothing in this business runs cohesively. I talk to one person that transfers me to the wrong place or doesn't really know what they're doing or how to handle the call. Asking for a technician that has the knowledge to work on a building we've had serviced for 15+ years is slim to none. I would say 2 out of 10 times, we had someone who seemed to know what they were doing which is a shame. We're stuck using them because they initiated the make up of our heating and air and nobody else understands how to make their way through the the rat maze they've created in our ceilings. read more

I was completely satisfied with Freschi Service Experts. The office people who answered the phone were efficient and clear. Our installer David was timely, efficient, and kept us fully informed. Daniel, Gary, and the other office staff were great as well. Over the years I have hired several other Heating & Air companies and had a bunch of problems including incompetence and straight-out lying. Freschi Service Experts demonstrated honesty, competence, and great customer service. I will use them going forward and can highly recommend them. read more

Freschi provided me a service that resulted in more repairs; When reported, they refused service as well as compensation for the additional work that was created; Do not call them unless you want to are ok paying $$ for most incompetent work and/or paying for more work due to problems created by their incompetence. read more

Wanted to charge me $100 just for the techs to come to my house (even though I'm in their service area). This wasn't even a same day appointment, it was scheduled for two weeks out. On top of that, they wanted to charge another $100 for a diagnostic fee which then can't be applied to the repair cost?? Bunch of shysters. read more

This company is not a good company to work with. We had multiple units needing repair on our property. The company sent two guys to do a one man job. of course we were charged double labor. One of our units still don't work after paying over 3000$ for repairs. I knew more about the units than their techs did. The techs misquoted the charges and we paid more than was reasonable for the repairs completed. [[HIGHLIGHT]]We thought we had it resolved with the main office only to have a local guy harass us to pay additional money for the repairs that were never completed.[[ENDHIGHLIGHT]] Incompetent, overpriced and the left hand doesn't know what the right hand is doing. Yes we paid an additional 800plus dollars in protest and that's the cost of this review. [[HIGHLIGHT]]Terrible company, terrible customer service and untrained repairmen.[[ENDHIGHLIGHT]] Don't know how they can be in business. And yes the BBB will also get this review. Pastor Steve-R fuge Church Concord, CA read more

ZERO Stars. UPDATE: Please see Freschi's response to me -- to call them back. For what? To be lied to again? To be gaslit? To be reassured that someone will come, only to leave me high and dry? No. effing. Way. WTF. They should just look me up and send me an apology. Honestly, just the worst. After my new furnace people install my furnace, I will write an update so you know who you should go to. I have had such better experiences and this company, which has FEMALE TECHNICIANS helping us has been the bomb. Guess what? They get my business. We are REPLACING TWO FURNACES, and are sending the work there. Please. Do yourself a favor. Please do not call Freschi's. They do not care for you or your business, or your babies who are freezing while you have no furnace. They will try to drag you along and make promises only to not show up. ~~~~~ Actually, make that -100 stars. I've had such a bad customer service and won't ever recommend anyone to this place. I called at 3 pm. Our heater went out, and it's 45 degrees outside! It is cold and I have two children. They say someone will be coming soon. I called at 6 pm and they promised to send an on-call person soon. They promise they will call me to confirm. At 9 pm i call again, and chew these folks out. it is cold and I want to go to bed. Finally, the technician calls back and says that no one can come, and that MY CHILDREN AND I WILL BE NOT HAVING HEAT OVER NIGHT. Then I say, what about tomorrow morning. The technician tells me that they just don't have the bodies to do the work and he can't be sure what time he will come, IF HE CAN EVEN COME. They use a 1-800 number and it turns out that the call center is disconnected from the technicians. Freschi is unreliable and will NOT come even when promised. They will misrepresent and lie to you, and when you need HEAT the most. PLEASE, if you care about good service, and having a heat on a cold night with two children, PLEASE do NOT use this company. i only called them as there was a Freschi sticker on my furnace. They must have installed the original furnace. What. a. crock. It has turned out to be such a maddening experience. not sure how they stay in business, but please reach out to me BEFORE you decide to try to call these folks. - 1 million STARS. I am so angry at the thought of having to use some space heaters tonight so we don't freeze our behinds! read more

RUN! BUYER BEWARE!! This company forced me to clean my crawlspace for $2500 before they would do the duct work I needed.... so I got it cleaned and they went down there on their scheduled day and said "it is too wet" and refused to do the job... it is now approx a year later and the job has not been completed and Dave my job manager won't pick up the phone!!!! Had these guys come out last year to give me an estimate to do some duct work as I had some insulation coming into the vents in the house. Told me in order to do the job I would have to get my crawlspace cleaned because their guys would not work in the crawlspace the way it was" even though we have a lined crawlspace. So we needed to now deal with that. Guess what? Not a lot of companies clean crawlspaces. They are partnered with Crawlspace Clean and told me to have them do it. So I called them and had them give me an estimate. Ended up being approx $2,500. INSANE!! So after debating if I can afford to get the crawlspace cleaned AND have the duct work done. I decide although it will be a huge stretch it is necessary and will be an investment. So I reluctantly end up having the crawlspace cleaned (even though we were in no financial position to pay $2,500 for a crawlspace to be cleaned... ) and we reschedule the duct work. The day comes to have the duct work done and Service Experts has their guys go under the house and they say they can't do it because it is too wet"!!! Are you kidding me? At this point, I am so frustrated and angry at what I have had to go thru just to get some duct work done. My tenant was also not happy about having people coming and going constantly and under the house etc... So, my point of contact who has been working with me this whole time- promises me this job will get done - NO MATTER WHAT" and that "my price is "LOCKED IN" so we decide to wait a while until after my tenant was supposed to move out. My tenant ends up not moving out and we have to file an eviction to get him out. However/ my rep assures me that the job will be done whenever I am ready. He promises me over and over. Its the least they can do after having me pay $2,500 for the crawlspace to be cleaned, right? Well, fast forward to now. My tenant has finally moved out and my rep from Service Experts has not answered a single text from me since the beginning of April. I tried calling yesterday and the phone was off Or I have been blocked....are you kidding me? That is UNBELIEVABLE! Completely unprofessional and disgusting. I will be forced to escalate this matter with the BBB (and other places such as a courthouse...) if this work does not get done after paying to have my crawlspace to the tune of $2500 and then having a SCHEDULED job not get done because "it is too wet"...... and having a rep continuously promise me that the job will get done at the rate he quoted me. I have texts promising me the work will get done whenever I am ready etc... HORRIBLE EXPERIENCE and HORRIBLE CUSTOMER SERVICE!! read more

Ryan Simmers provided a quote with multiple options for replacing my aging (20 year old) HVAC system which was leaking refrigerant. The following week after deciding on Option 2 (single stage heater and a/c unit from Lennox) we made the appointment for Mike, Oliver and Larry to come in around 9 am to install the equipment. The crew arrived on time and I was able to explain my requirements to place the outside condenser/compressor as close to the wall as possible which they were able to accommodate while maintaining the building codes. Brandon from Archon which is a third party vendor came in to inspect the installation as it was close to getting done and walked me through a checklist which included detailed instructions for obtaining a permit from the City. The work was performed professionally and the new system is working great. Added bonus: the touch screen thermostat is wi-fi enabled and can be programmed via a mobile app called iComfort that I was able to download and setup within a few minutes read more

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Let me give you an update: Two days after posting 1st review, Freschi replied on Yelp asking for more info, so they could resolve my issue. They acknowledged getting my info AND... crickets. It appears Freschi Service Experts wants to "appear" responsible while actually doing nothing. Oh, I did get a call from the "right" office: Saying they saw I canceled my Maintenance plan and I owed them $762. I explained my issue of being charged for work I never authorized. She said, it was the first she'd heard about any problem. She said, she'd ask the technician about it and get back to me. Yeah, right. I did get another collection letter, when I returned from Thanksgiving. No, response to the letter I sent the company on 11/11/21. Wonder what they'll write after this, that will "look good" but actually do nothing? How about resolve this? That would be novel for Freschi Service Experts! read more

ZERO STARS - DO NOT USE THEIR SERVICES I scheduled an appointment to have my air conditioning checked on July 6th. Nobody called or came during the appointment window. Upon calling their offices a customer service agent told me that I was out of their area and they'd cancelled my appointment (with no call or email) This is after they'd verified my address and sent me multiple emails asking me to sign up for a membership. I see other posts just like mine. Stay away from this company read more

I read a review about this business about how they charged $250 for an assessment and recommended changing out an old AC unit and it was "broken beyond repair." Well they quoted me 5k per unit. I refused their offer and hired someone who fixed my u it for $180 and it's cool as ice in my home. This is such a rip off company... they just want to charge a service charge and then don't really do a proper assessment. If they had morals they would refund my assessment fee but they have done no such thing. Learn from my mistake and go elsewhere. STAY AWAY FROM THIS COMPANY, THEY WILL RIP YOU OFF LIKE THEY DID TO ME. read more

I purchased a new HVAC system and it was installed on June 29, 2023. The technician was here from 10 a.m. to 8 p.m. trying to make adjustments to make it fit in the closet. After he left I looked it over and found the air intake to be badly installed. I called the office on July 7th to request a supervisor. He came and said that the area item needed replacement. He promised to have the office schedule the replacement. I never received a call. Long story made short: They repeatedly called but as soon as I picked up, they hung up. I called again on August 14th to tell them I would file a complaint if it wasn't taken care of by the end of the week. They set up an appointment for today, August 17th from 12 to 4. I get a call at 4:10 from the technician saying he needs to reschedule. I ask for a specific date and time and he could only tell me "tomorrow" and didn't know a time. read more

Service Experts East Bay - Badly installed air intake needs a new screen. - Heating & Air Conditioning/HVAC Near Me - Concord, California

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I'm giving one star because they showed up. I called to inquire about a repair to my air conditioner and I get a sales pitch for a service plan. The technician that came out was not very honest. He told me I needed all new components and He recommended a new system for $8000. I had another company come out, and replace one part and my system is back up and running. We spent $100 for a diagnostic service, that was inaccurate. Don't waste your time and money here! read more

Received a quote through costco. Since its Costco recommended, I would expect a good quote. I got a quote for a low model unit Lennox ml14c. If I was a stupid I would agree to a whopping 11k out of pocket. I recommend getting a few quotes and make a good decision on a new ac install. They usually range from 5k to 6k for a new install in the bay area. Never again freshki. You should be honest from the beginning. read more

Service Experts East Bay - Heating & Air Conditioning/HVAC Near Me - Concord, California

Unsure about this company. I had my hvac and ductwork replaced by them. My inspection failed twice. I'm scheduled for a third time now. It's unbelievable as they are a well known company and I thought they were the right choice. It's been a couple months and I haven't been able to use my new system yet. I hope it gets fixed this time around as I have a hefty loan to pay for something I can't use and summer is right around the corner. Wouldn't recommend them at this point. read more

First time they sent someone out, the person was not great; he did not solve the problem and gave me incorrect info about air filters. But when I called on a Sunday and said this AC is still broken, they sent Hugo out that afternoon and he not only troubleshot and fixed the issue, he didn't charge me for another call--because he said that the issue should have been fixed the first time. He also swapped my incorrectly sized air filters with the right sized ones. Hugo was great! And Freschi was responsive. Hence the 5 stars. read more

Had a problem with cracked union and pressure regulator from main line going to the house. Gustavo was on time and explained all the cost to repair. Did a great job on the repair, clean job and very professional. read more

Freschi righted their wrong! Apparently they've been going through some staff upheaval over the last year & I caught them in the midst. The new GM, Paul, made fixing my job a top priority. They came out, ripped out the duct work from August & reinstalled all new ducts throughout. read more

We have used Freschi a couple of times over the years for our AC, great company. Very reliable, great service, very very nice, technicians. Give them a call! read more

So yeah, we decided to replace our 1991/1998 heater and A/C. YIKES! It was time. After interviewing a handful of companies, we chose Freschi Service Experts. Ace was our representative and he was great. He came over, gave his recommendation, and quoted us on the spot. Ace had great knowledge of the equipment Freschi offers, and their installation process (my husband wanted to ensure our ducts would be addressed too!). We got the mac daddy A/C, and the mid-grade heater. Ace upgraded us, at no additional cost, to a special fine particle filter, and a complete duct cleaning. Ric, Will, Sergio and Vincent were our install crew; and they were wonderful. On time, courteous, and worked very hard. After learning one of our children suffers from allergies, Ric included a special UV light to our unit (improves indoor air quality and kills any mold or bacteria). Talk about care!! On the flip side, there was a little miscommunication regarding the duct cleaning/repair (incorrect scheduling, and then subpar cleaning/sealing). However, after discussing my dismay, Freschi went way above and beyond to ensure I was 100% satisfied. Thank you Shannon, Will and Ric!! Need less to say, we are super happy we chose Freschi and highly recommend them. PS, Freschi has special 0% interest financing for 5 years through a third party. Yes, you read that correctly 0% for 5 years. PSS, Freschi is also Costco's vendor and I believe there is a Costco gift card or rebate, if you buy through the wholesale club. read more

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I have had nothing but the worst luck with this company! I've been a long time customer, but this has got to be the final straw... Long story short I had a really rude technician, horrendous customer support because of lack of communication. My heater went out and even though the part was ordered I never was told how long it would take for the part to come in or to schedule the appointment to have it fixed. I have two children in my home, and it's been freezing the last couple of nights... Communication would be incredibly helpful. it's been two days, and I still don't have any answers. worst customer service. read more

Hi, Just had Freschi replace my water heater. They were able to accommodate me on Saturday to replace it. Technicians David and Jose were beyond professional making sure tarps were put down on carpet and wearing coverings on their boots. Both David and Jose were prompt, polite, and competent with swapping out water heater. I will definitely use Freschi Services again, thank you David and Jose and Freschi. Dave R. read more

Every service call I have received from Freschi has been prompt, professional, friendly and thorough. I feel very comfortable in recommending their service. read more

Freschi has been servicing my HVAC system for years, always doing a great job! This past week I had Freschi inspect my heater and ac unit, providing preventive maintenance as needed. Angela was our technician and she was just plain fantastic. She's extremely knowledgeable, professional, easy to understand and very friendly. I certainly recommend Freschi for any heating or ac issues, and if you get Angela responding to your call you hit the jackpot! read more

Read a review about them setting an appointment window for 4-9 and not showing up or being able to make it and same thing happened to me. Just ridiculous. Called me after 9 saying they were still 45 min out..who in their right mind comes outs at 10 at night to do a service. My logical thinking is they never really intended to show up. Especially with a possible pattern emerging. Call at your own risk. read more

I do not recommend this company, I was in Costco for years ago buying Air conditioner and heater, That company Installed it. I had two Turn up service for the Air in the heater. After that you pay for the Turne-up, Last time they come here for my Furnace and they forgot the filters. Last weekend I schedule a tuneup for my Furnace on Sunday they scheduled for that, I was curious because I didn't know that they work on Sunday. My time it was between 10 to 12 AM. I waited two hours then when they didn't show up and They don't call me so I called the office. The lady that receive my called me They don't work on Sundays, I was very pissed off because I wasted my day. So I schedule another time so the company give me Monday at between 4 and 6 Pm Well I'm Monday they call me up and tell me they overbook Monday they have to Cancel my appointment. I was done and told them do not schedule nothing I am done with your company. This company change that's two years, They are not professionals, they don't care about your time. I will be going to Costco and complain because I think Costco have to choose good company for Their customers. read more

Signed our contract on Monday and had a whole new unit installed by Wednesday of the same week. Great team of professional tech's headed by Mike. Answered all our questions, explained our system and our digital touchpad. I would recommend them to anyone needing a new HVAC system. They also installed a brand new water heater the very same day and everything went in seamlessly. Now we have a cool house and hot water. THANKS FRESCHI !!! read more

Service Experts East Bay - Heating & Air Conditioning/HVAC Near Me - Concord, California

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Been with them 5+ years and I still continue getting quality and customer service. No issues yet and if there will be one - I will post the event and results of the issue(s). As of right now I am still giving 5 star rating. read more

I have been a 25 year customer with Feschi's Service Experts. That does not happen because I don't have the energy to look around or have some first hand knowledge of HVAC. Freschi's was suggested to me by a satisfied customer 25 years ago. 23 years ago, Freschi's replaced the heater/air conditioner. This unit is working up to manufactures specifications, despite its 23 years of age because of Freschi's quality workmanship. It has exceeded its life expectancy with flying colors because of Freschi's by at least 6 years! Time is quickly approaching for yet another replacement. When the decision is made, I only need make one call. There is no other competition in the market in my eyes! Freschi's already has the contract as far as we are concerned! I have seen many technicians from Freschi's. Often, it is the same ones. Freschi's has to be doing many things correct to retain high quality, skilled technicians & customers for years. The repeat technicians I have seen, know me, my house & my HVAC equipment. Even some of the service calls, they have been here for. Try Freschi's! It is the best investment for you HVAC needs & maintenance! read more

Worst company ever. We used them for years and finally gave up. Now that we are working with another company, we find that Service Experts' duct installation is totally wrong. Even the servicemen we're now working with have said they left SE because they don't know what they're doing. read more

These guys are thieves - professional thieves. Be aware. I called for an appointment over a weekend and got one 3 days out. Then they signed me up for the advantage program. Two hours later I called to cancel the appointment and the advantage membership. They cancelled the service call but kept on charging for the advantage membership after I cancelled it the same day. Buyers be aware - there are so many good service people compared to these thieves. read more

I am very impressed with these folks! Jose the project coordinator and Daniel the maintenance tech came by to give me an estimate for repairing our ducts after it was revealed by our home inspector and foundation repair crew that they had leaks. Jose and Daniel are very friendly and more importantly they did a very thorough assessment of the duct system as well as inspection of my hvac/furnace. I am familiar with hvac systems so as they summarized their findings, I knew that they are very knowledgeable of their craft. I am going with their recommendations and really appreciate them for spending so much time evaluating my home. read more