Replaced the hvac. Sayed was very detailed of the work to be done and explained the issues very clearly. In a very timely manner, the team installed the unit. Looking forward to next heatwave this summer. I totally recommend 411 Heating and AC! read more

This is a high-quality operation! They installed a new furnace with new ductwork in my 1895 home in Berkeley in 2018 ~ the first time we had central heating. The parts were warrantied for 10 years. A day or so ago, my furnace stopped working. I called 411 in the evening and they were here the next morning. They got the furnace operational and came back today to install a new motor. They were sensitive to the fact that the warranty only had two more years on it and helped me get what was needed before it expired. They were very responsive, professional, and efficient. They are a great company and I would highly recommend them. read more

We had 411 heating come repair our AC unit. We scheduled our service. They figured out our issue and repaired it quickly. We now have our ac back online. Thank you. Follow up: We had some other issues and Sayed was able to resolve them quickly. Thank you again for resolving all our issues and fixing our AC unit. We will be coming back to you guys for services again. read more

I was charged service fee of 279.00 for doing nothing I found out the gentleman took a breaker off and put it back in upside down. I had to pay for another company to fix what 411 had damaged. I would NEVER recommend this company. read more

Great work, great communication, very professional. guys came on time and they were all very curious. we got multiple quotes and these guys came in pretty competitive. They saved me and my family with doing job quick and efficient. thank you for that. Hope you guys choose this company! read more

Moses and crew were phenomenal and fixed my air conditioning unit expeditiously. I was so impressed with how fast things moved. I'm happy to have cool air and grateful for such professional caring people to get the job done and valuing the customers. God bless!! read more

"The quote was upfront and competitive, and I felt like I was getting good value for the service "I highly recommend 411 Heating and Air for any of your HVAC needs . read more

If you want the job done right and on time 411 Heating is the way to go. This is a very professional team that works well together. Said is willing to explain everything you need to know and his experience shows from years of hard work. I want to thank you Said for the affordable price and great communication which is really important to me. I also want to thank the two lads that worked so hard under my house. It was a very difficult job and they tirelessly worked with no fuss or complaints. They were both very polite and always took their shoes off when they came into my home and put on slippers to prevent bringing in dirt from outside. I really appreciate that. If you hire this crew to do your heating job you won't be disappointed. Thank you so much! read more

100% happy with the service provided. Mauludi arrived in 10 mins after calling. He was able to diagnose the issue with our AC. Very knowledgeable, approachable, and answered all our questions. Very happy with the job done. Took less than an hour to have cool AC running again. We are so appreciative for them and would do business again if needed. ​ read more

I recently had an exceptional service experience with Said at 411 Heating and AC. He replaced my HVAC unit on the roof. He arranged ladders, cranes, etc..., on time and treated my home with utmost respect. He communicated quickly, and his expertise shone through as he quickly identified water damage [from poorly maintained common areas] as the culprit behind my HVAC breakdown, a testament to his deep understanding of HVAC systems and the complexities surrounding them. What set Said apart even further was his commitment to providing value, and calling out the BS that some other vendors tried to push. After comparing prices elsewhere, I can affirm that Said's offer was unparalleled, blending quality service and actual care for my situation. A rare type of customer service, and highly recommended! read more

I am so happy to have found Sayed and 411 Heating & AC! Sayed is so kind, knowledgeable, professional, efficient and affordable. He installed an entirely new furnace in about four hours. He also spent significant time investigating the possibility of installing a heat pump, which I ultimately did not choose to do. He explains things in ways that a lay person can easily understand. He is trustworthy and a pleasure to work with! I am so grateful for my toasty home, and for now knowing who to call when I have a heating emergency. read more

In the heat of the moment!!!! Said was absolutely awesome, he showed up on time, slaved away in 101 temperatures rebuilding our AC fuse box, fixing our compressor and getting our home temperature down from 90degrees!!! Pleasant, efficient and extremely knowledgeable individual, I would call him anytime/EVERY TIME!!!! Sincerely, Mark read more

My AC broke down in 115 degree weather in Concord. It was going to be a hot week and I was hoping I would be able to fix it right away. Sayed from 411 came out within hours and fixed the fuse that was broken. He also told me to clean my filters and showed me how to cool down my AC unit with my water hose. 5 star service and I will definitely recommend his service to others. read more

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He charged me $500 and did nothing for me..He lied, he said he was going to get my air conditioner up and running which should last me at least a year...it lasted 3 days... read more

Amazing to work with. Said went above and below beyond our expectations. He is incredibly knowledgable and stood out among the six contractors that bid the project. I would definitely use them again. read more

I originally had some hack company who was referred to by my "home warranty" company. After 2 months and never completing the job, I called 411 HVAC, they came out the same day, looked at our situation and said he can have it done tomorrow! Without hesitation, I said, let's do it. His guys arrived early morning, saw what they were working with, went and got parts needed, completed the install within 6 hours. Needless to say, we're happy with the work and we FINALLY have our AC working. Thank you Said for being professional, and a job well done. I would recommend these guys for all your HVAC needs. read more

Sayed and his team did a great job replacing AC in our condo. Five or six AC companies refused to help because they don't carry that specific type of AC units and we started to get desperate when I've found Sayed's contacts. He came for estimate, was very punctual and within just a few weeks we were able to get our new AC up and running. Liked Sayed's team as well, great guys. read more

Absolutely efficient, prompt and thorough company. I was able to receive a fix on my HVAC system and now my entire apartment is cool. It is rare to have such prompt service, I had missed the initial call from the owner and when I called back he was able to fulfill an appointment that same week. He came on time and took the time to quickly examine and explain the problem. He was efficient at his processes and we would not hesitate to have him come work on our AC again. The best part is we should have called sooner, our AC was out for 2 weeks but he was so prompt to get it fixed ! :) read more

We needed to have our (65 year old) gas furnace replaced. 411 heating was very reasonable in price and got the job done quickly. It's been 6 months now and we have no problems and we are quite toasty warm. I would highly recommend them. read more

Sayed the owner of 411 Heating and cooling just came today. He was the only Co we were able to book on a short notice and on a Sunday ! He operates 7 days a week! We are going through a heat wave and our AC broke. He was very professional and he figure out the problem right away! We have AC now :) Thank you so much :) *** He had a mask on all the time Happy Customers ! read more

My house was built in 2013 and yet I have had several issues with the furnace that was installed by the builder (sub contracted to a local vendor). Within the first 18 months I had 4 major issues, and the builder had the opportunity to fix the root cause but never did. I finally found Said on Yelp who came in right away to inspect my furnace. He even asked me to climb up to the attic to help me understand what was incorrect about the install. It was abundantly clear that the install it self was done improperly. I had Said replace the furnace and since then no issues. Said was upfront about what the costs were going to be and what my options were in selecting a unit. His team came in on a Wednesday morning, removed the old unit and installed the new unit. I barely hear the unit running now which is an added bonus. I highly recommend Said, he's a genuine, he's honest and he's personable. NOTE: The images for my review are from the builder's install team NOT 411 Heating & AC. read more

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We have been living without our upstairs air conditioning for the past 4 years. We decided that we were not going to go for the next 8 months without it. We got a quote from Sayed of 411 Heating & A/C a couple of years ago. It was very reasonable. So I called Sayed up again and he came out the same day. We basically got the same quote [how reasonable was that?]. Sayed's team came in on this past Monday April 20th. They just finished a couple of hours ago. We have a beautiful coolness to our upstairs now. The 411 team was efficient, clean, and fast. We are very happy. read more

Even during Covid, 411 Heating & AC responded right away to our AC problem. Unfortunately his team messed up my AC system. When they left the AC started making weird noises to the extent that neighbors complained about noise. Sayed refused to come again to see the AC. I had another mechanic come in and it was diagnosed that air pocket was introduced in the AC hermetically sealed system. Disappointed with service as human mistakes happen but a company should stand behind the work they do. Hope you guys have better experience but for me it was not nice. read more

Sayed was awesome. Responsive and professional, I'm super appreciative that he was able to source and install our mini split for a newly built guest house ADU! read more

We originally called Said to check on our heating/AC. Little did we know that our air ducts and insulation needed replacement. There was also an issue with bad installation with one of the tubes in the furnace. We were given a reasonable quote for all the attic work including asbestos removal and the minor tube replacement in the furnace. His crew came early on a Saturday and finished the job in a few hours. The crew was very professional and the job looked clean. Thank you, 411! read more

411 is amazing. Outstanding, knowledgeable service. We had no heat, called 730pm on Thursday, service call early the next day with extensive troubleshooting. Ultimately a whole new "package unit" was needed, and arrangements were made immediately, new unit located and crane arranged for tricky installation. We can't say enough positives about Sayed and his team, and Bill and his team at Superior Crane of Concord. Wow! If you need service, give them a call. 5/stars are not enough. They take service to another level! read more

On Christmas Eve, my gas furnace quit. It was over 30 years old. So after leaving three messages with the heating/cooling company that last repaired it, I gave up. Also, I lost over a week waiting for a call back. Next, I looked on both yelp and Angie's List and found several highly rated companies. Owner, Said, of 411 Heating and AC was able to come out the next morning. He was prompt, respectful, seemed very knowledgeable, and I felt that his pricing was fair and competitive. He examined the furnace/AC and diagnosed what went wrong. He really took the time to explain and recommend a repair vs. purchasing new equipment. Said wore sanitary protection (COVID), and gave me sound recommendations. If you're looking for prompt service, contact 411 Heating & AC. read more

Out of nowhere, our air conditioning unit stopped working over the summer. I went on Home Advisor and requested some quotes. 411 was the first company that called and scheduled an appointment. Said from 411 came and surveyed the current HVAC system and gave us an estimate. He was very knowledgeable, respectful, and honest. He recommended that we get a few additional quotes and then make a decision. After having 4 other companies providing us quotes, I became familiar with the pricing and the HVAC system needed to replace/upgrade our 30-year-old broken unit. No other company representative was as knowledgeable as Said, and their recommendations were more expensive for less effective units and without improving the air flow in our home. 411's pricing and honesty was very apparent. I did not feel the need to bargain on the price. We scheduled with 411 and within less than a week, they had the new unit delivered and started the installation. It took about 3 days to fully install the new unit with few additional visits to make adjustments. After a month of use, we noticed that one of the return vents was louder than before. The air return/flow was making a loud turbulent noise. 411's team came within a very short notice and was able to identify and fix the issue. Time after time, their level of professionalism and honesty was proven. I am so glad to have done business with them and I will certainly return for any additional business in the future. Thank you very much 411 for the outstanding work. I highly recommend them for all your HVAC needs. read more

I called and made an appointment for the next day 9am-11am. He was a no show and didn't even call. Ass

I stand by my word regarding this company. The owner is not honest and professional. I did not ask anyone to write a review. I have owned a small business and always try to help and use family companies. I do not want anyone else to get taken advantage like my employer did. read more

Someone came out a month ago. Looked around gave me some weird ideas on how to cool my house then left. Never got estimate I was promised. After getting other estimates. I'm no longer interested. Very unprofessional in my opinion. read more

Terrible company and owner. Ripped me off with no guarantee on work. Had to call security and ask him to leave.

Highly recommend! Sayed was very responsive and came out on a holiday to get my heat back on and working. Super knowledgeable and helpful and made a really stressful time easier to navigate. read more

I tried to fix my central heat but didn't know what I was doing and burnt a tiny fuse on the circuit board. It was late on Wednesday before thanksgiving and getting really cold. The system provides heat for 2 dozen residents and I needed someone quick. After calling several people and no one would come I called 411 he came the next morning THANKSGIVING morning!!! Thank you. read more

I was charged $350 for a 10 minute job replacing a capacitor on my AC system. Part cost $17 at home depot. Said was at my house anyway to bid on furnace replacement. Highway robbery. read more

Said and his crew were very responsive, reliable, and efficient in their work. My furnace broke and they squeezed me in - during a buys cold season - to get it replaced before my elderly mother arrived for a visit. A few months later it would not start, and they came out immediately, and found that rats in my crawl space had destroyed some of the wiring. They replaced the thermostat with a wireless version that day, so that my heat would work. I was very happy with their service overall and recommend 411 highly! read more

I want to Thank Sayed for the Phenomenal service that he provided last week when our AC went out! My wife called and he was at the house within 30 minutes! He didn't waste time finding the issue and fixing it. Can't thank you enough! You are the Man! Thank you!!!! Dan & Victoria. read more

Saed arrived in a timely fashion and gave us heat. We have a low crawl space that PG&E service person said was too small to enter. Saed crawled under and did the job. We have heating in our house again. read more

I called Sayed after seeing a positive post on Nextdoor. He and his team came the next day and checked out my a/c. It had been so hot outside and especially inside my home. He looked at my a/c unit and told me it had several leaks and it was time for a new a/c unit. He was very professional, efficient and reasonable with his price and he did everything the next morning. I would highly recommend him if you're looking for top notch service and professionalism. read more

My property management Stokley Properties immediately contacted 411 Heating & AC to repair my heating & air system. Said came out to assess the issue. He came out and managed to fixed the badly designed and installed heat & ac unit which was not very old. The house is older and the unit was very difficult to work with. He had a 39 x 24 in open space to work in. However, the job did get taken care of in a timely manner, just in time for my family gathering during this holiday season. read more