HORRIBLE EXPERIENCE! This was literally the worst moving company I have ever worked with. I needed a quick move within my building and they seemed capable for it. However, when the guys showed up they were completely inept. They tried taking apart a bedframe and broke half of the screws taking it apart. I made some suggestions and they were not welcomed. In the two hours before they walked off the job, they damaged one chair and moved only a couple items downstairs. Literally the least professional moving company I ever worked with. In addition, the owner was extremely rude and unprofessional toward me and told me it was all my fault. I tried to get my $100 deposit back, but they never refunded me. There are much better options out there than Truket. Would highly recommend against using them. read more

Avoid using this moving company. When scheduling our move, we provided a detailed inventory of everything we needed to be moved. Despite this, they showed up with a truck that was not large enough to fit all of our furniture and items. This caused us to have to make a second trip in which we had to leave even more behind than we anticipated. They damaged a few pieces of furniture (including our couch and dining room chairs,) they scratched the floors moving out of our old residence, and they damaged a wall moving into our new residence. Management has failed to adequately address the situation despite promising they would multiple times now. If you are looking to move in the SF Bay Area, I would not suggest using Truket. read more

I rarely take the time to leave a review, but after hiring Truket for the 5th time and after the horrible service I received, investing my time in a review was a MUST. The first time I hired them the service was excellent, but I am super disappointed with the steady declines. I did hire them for personal move twice and constantly recommended them to friends and family, BUT NEVER AGAIN. Movers were late, broken items, the bed was assembled with missing pieces (had to do my self all over again), very messy move despite all the labeling, topped with the fact the movers were leisurely slow which cost me more money. I did share the disappointment with Joe, but all he did is tell me I will get back to you, I am still waiting after 3 reminders and 2.5 weeks, who has time for this? the bottom line is NOTHING WAS RESOLVED AND I DO NOT RECOMMEND. read more

I have had the most horrible experience with Truket. I had booked their services for a local move (2 miles apart) both for packing and moving. Do not book them if you want to waste your money, have last-minute fee surprises and pay for 6 hours for a 3-hour job. Please do take a look at their Shitty work below. First of all, I was charged $125 for box supplies, but the movers did not get any wardrobe boxes (which I was told will be part of the package) and they were short on packaging paper. I was charged 125 dollars for 20 Normal boxed, 5 tapes, and a half roll of shrink wrap which one can get for under $50 at home depot. Second, Most of the boxes are so so so POORLY packaged, it doesn't look like the work of a professional at all. Please take a look at the Photos Third, They charge on an hourly basis, which is very subjective based on the efficiency of the mover. To pack 20 boxes horribly and in a most non-professional crappy way, move it down 2 miles and unload the stuff, 3 professionals took 5.5 hours which seems way too long for the kind of shitty job they have done. Lastly, after all the loading and unloading, it occurred to my mover that they will charge me $100 extra as a long-distance fee because they had to park their truck far from the house (which most certainly is debatable). When I tried to contact truket, I was told I will get a callback which I never did, but I guess giving crappy services runs in all departments of this company. read more

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Update and response to the business: The app I was referring to was the Thumbtack app which is also a website service for finding local service providers like yours.  This was the service I used to communicate with your company.  I'm including one screenshot for reference. We prepaid for 3 hours for the job on Dec 28th, 2019. The actual move was done under the minimum 2 hours charge. We asked for a refund on extra hour. After moving back and forth, we finally got our refund on Jan 7th, 2020.  The person we were talking to also mentioned about getting a positive review for a "bonus." I'm doing this review to help your company prevent something like this happening to future customers.  I felt I needed to respond due to the fact your response indicated that I was not referencing interactions with your company. read more

Truket - Proof - Movers Near Me

I worked with Gio to coordinate my residential move - Gio was super responsive and helpful throughout the process! Before speaking with Truket, I was feeling super overwhelmed since it was my first time having to find professional movers and I had heard horror stories from friends with their own past moves. My move required two drop-off locations with a tight move-out window. Overall, my experience with Truket was great! Gio answered all my questions patiently and I appreciated how transparent and professional the company's process was to book. ex. They provide an invoice with the agreed rate so no hidden fees or unexpected change-ups the day of. Also, I was confident the movers would show up since booking required a small deposit so there was accountability that my move was scheduled and the movers would show. I will be recommending Truket to any of my friends moving in the future! read more

They showed up early and were very professional and considerate with my stuff. They wrapped everything nicely and took care with it all so none of my stuff was scuffed during the move. They worked hard and efficiently. I would definitely recommend them! First class service. read more

Truket - Movers Near Me

DO NOT USE THIS COMPANY. MOVERS DID NOT SHOW UP OR COMMUNICATE WITH ME FOR 5 HOURS AFTER THE EXPECTED ARRIVAL. TOOK 5 HOURS TO MOVE 500 SQUARE FEET. (screenshots included in photos) Joe was great during the initial conversations. He responded and seemed to be an upfront guy. I had a move scheduled for Saturday, June 8th so texted on June 7th confirm. He promptly replied and said Yes. That was the last time I heard from Joe until Monday, June 10th. See screenshots below. I called and texted several times around my scheduled move on Saturday morning and Joe just didn't reply. I spent about 5 hours panicking trying to find another moving company. Still not response. Around 330 I left and decided to go get a drink to calm my nerves, and finally Aaron, a manager from Truket, calls me and says that Joe never scheduled my move and that they didn't have any availability for the day but they could do it the next morning. After some back and forth, I finally decided to let them do the move on Sunday because no other companies were available. Sunday the movers arrive. Brian was friendly, but seemed to have difficulty optimizing and being efficient. They went up and down the elevator multiple times to go "get supplies" instead of just bringing everything they could potentially need up the first time. At one point I came downstairs and saw them standing, arms rested, just chatting on the truck. They were supposed to wrap a table of mine that had stuff, but didn't wrap it properly and later found my car key on the ground outside (it fell out of the drawer of the table). At both apartments, instead of loading the elevator full of items for each trip, they just took what they could carry. When traveling between apartments, they asked could they stop and get a soda (although I'd been providing them free water all day); my answer to that was obviously 'no'. Brian and his partner were nice guys, but not efficient. I even helped move my own boxes and IT STILL TOOK 5 HOURS TO MOVE A 500 SQUARE FOOT APARTMENT, WITH ELEVATORS AT BOTH LOCATIONS, TO A BUILDING ONLY 2 BLOCKS AWAY. You would think that with all this, they would have given me a discount that made up for the time and stress? After all, I was estimated a 2 hour move, they flaked on for me the first day, and it took more than 2 times the estimated time. Nope. They offered me $50 off. I told them that was unacceptable and then he offered to drop one hour off and give $40 discount for missing my appointment. Wow. $40? Okay. At this point I knew this company was a sham and I had no energy left in me to fight them. I basically paid the original estimated price for a move that was 24 hours late and over 2x the estimated time. I admit that I took my time paying their invoice. After all, I wasn't a priority to them on Saturday when they flaked on my move (and they didn't even contact me to say that)... so why should make them a priority to pay them? Well Joe texted and threatened that he would have guys come to my house to "receive the cash". I was not intimidated by this at all (they couldn't get thru building security if they tried lol), but it just further shows how unprofessional this company is. See screen shots below. I hate to say it, but this company is horrible. They lied, flaked and caused me a crazy amount of stress. And didn't even compensate me for my troubles. DON'T USE TRUKET. read more

Truket - Shows where I confirmed my move the day before, and then Joe was MIA until Monday at 10:30am. - Movers Near Me

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Great crew. Carlos and Eric are phenomenal. Professional, friendly and hard worker. I am not one to leave reviews but if you're moving in Northern CalI call Truket read more

I wish could give them 0 star. They are scammers. Never showed up for the move and took $100 deposit. I tried to call them 100 times probably but no response then I tried to call from another number and they called back. I asked them why are they not here yet, the guy said the manager asked him only to take calls on weekend so I have no idea, let me call the manager. Then he put me on hold and after 10 seconds he disconnected. I wonder how come people are giving them good reviews. What kind of scam are they running. Beware, never ever go with these people. They are a FRAUD. read more

Good guys. Work hard. Attention to detail. They were very helpful in setting up our stuff even in the attic. Very careful with the furniture. They take their time but get it done right. read more

Service was extremely bad I would never use them again. I'm still having problems with the company. Move on and get yourself a better moving company. No this is not a fake review. Stop blaming your mistakes on fake information read more

Oscar and Marcelo helped me move within San Francisco and they were nothing but professional. They were very careful and were very quick to help. This is my second move with Truket and will continue to use them in the future. read more

DO NOT use this company! The organization I work with does about 5 moves per month for our clients. We have used many different moving companies and made the HUGE mistake of using this one ONCE. Their movers showed up three hours past the time they scheduled to arrive, did not give us an updated ETA and then their movers refused to wear masks. They said, "we never wear masks, why would we now?" I tried to share feedback with their employee Joe and he rudely yelled at me, said that our clients were lying and then hung up. Don't use this company! read more

Moving 1800 miles is not easy. It is stressful and hard. But the fellas from Truket made the move from San Francisco to Austin very easy on us. First of all, Jo is very easy to get a hold of. Very responsive, friendly and caring. After one phone conversation with him I knew that this would be the company I went with. After his initial visit, he continued to be responsive as far as next steps. He brought his team over throughout the following days to assess what needed to be done, and everyone he brought was awesome. Erika and Sylvia helped us pack, and took special care of everything. They were very attentive with glasses, stemware, wine bottles, records, record player, etc... they took their time and were also nice to have around. On moving day, the team consisted of Jo, Aaron and Brian. You couldn't spend the day with three better guys. Good to work with, fun to talk to and very hard workers. Incredibly diligent but also very careful with bigger items. Some parts of the move were complicated, but they handled it with aplomb. Aaron and Brian made the drive to Austin and arrived as scheduled. Despite being exhausted from the long drive, they unloaded the truck very quickly, but with care. They even went out of their way to help me with something that they absolutely didn't have to. If you want a caring company that gives you a personal touch, then call Jo at Truket and use them for your next move. read more

Joe is his team did an excellent job wrapping and carefully moving everything safely to my new place. Great guys and customer service!

I've had the pleasure of working with these gentleman when it was Clutch Moving and they did an excellent job. I've always dreaded the idea of moving, but since I found these guys, my moving pains are over! They have great energy and attitudes, making the experience even more fun. Will definitely be using them in the future! read more

Truket - Movers Near Me

Awesome job! Carlos and his team were super easy to work with, friendly, and provided everything we needed to make the move a breeze. They even helped us junk a lot of the items we didnt need. Saves us the extra hassle of finding a junk removal. Would highly recommend! read more

Really nice guys. Communicated well. Worked hard and did a good job with our move. Would use them again. read more

Truket - The movers and me - Movers Near Me

From the Initial walkthru/quote these guys were professional the whole way thru. JoVaughn was great and had great communication throughout the process. The movers were some of the hardest workers I've ever seen. Have the upmost respect for the organization and would highly recommend them to anyone looking to use their moving services. Working with them was one of the best decisions I made through this moving process as it is stressful enough as it is, having these guys on my team for the day made my day so much easier. Sincere Thanks!! read more

Working with Trucket has been a HORRIFIC experience. DO NOT HIRE THEM. After giving them photos and a detailed itemized list of my unusual move and stressing over the phone exactly what I needed and the scope of the project to Michelle, she promised me they could take care of it. On the day of the move the truck they brought was not a sufficient size (had they told me I need a bigger truck in the first place, I would have been happy to pay for it.) The moving team was completely surprised and unprepared despite my stressing how large the job was both in writing and over the phone. This resulted in two trips instead of one, paying 2x what I was quoted, and they were not able to finish the job leaving me in the lurch. Not to mention several items were damaged/broken the corner of our walls were deeply chipped, and the floor permanently and deeply scratched. I had to hire a separate moving company last minute to finish what they started. They promised to work with us on the situation as we are very upset and out a lot of money, but they have been screening our calls, blocking us on all social media, and hanging up on us. We will be contacting the better business bureau and making a formal complaint. Absolutely unacceptable the way we've been treated. They are also trying to use a photo they took of me during the move (not telling me what it was for) as blackmail and proof that I was satisfied with the job. read more

We needed to move my grandmother out of her house and into a smaller condo. This was the first time ever using a moving service so I was a little nervous at first not knowing what to expect. From the moment they arrived that nervousness was shot down quick. The workers were extremely helpful, and respectful, they paid great detail to my grandmother's more expensive items/furniture that we let them know about. Thank you for setting the bar extremely high for how a moving company is supposed to do business. I highly recommend these guys! read more

First time moving in nearly ten years, and Jovaughn and the team delivered. We needed them for packing, moving, and dropoff at two locations. The team were professionals and took excellent care of everything - day one packing, day two moving. Our belongings in storage are perfectly arranged so I can access what I need, and the breakables are wrapped tight. Highly recommended and I'll surely be using them again if need be. read more

Jovaughn was awesome.The best moving service. The gentlemen came very early and called the day before to confirm appointment. Loved the service for my move which they knocked out very quickly. They treated my furniture with care. Will use them again and recommend for anybody in the Bay Area. -Chris read more

Carlos and Miko came and did a move for us and they were AWESOMENESS!!!! they were fast, and they made sure everything was wrapped up and nothing was damaged in the process! They worked hard and got the job done despite the temperature continuing to rise. They made my client extremely happy and pleased with the whole process. Truket is absolutely amazing, their staff is always nice and friendly and gets the job done. I recommend anyone who would like a smooth move to call these guys. Joe is the best always there when I call on him and the staff he sends is always careful and patient. Even with my toughest clients the staff has always stayed professional. They are very careful with clients belongings and no damages to any of my clients belongings, I mention that because in the past I have had other movers who were not so careful. The staff also comes COVID-cautious. Thank you Joe and the Truket team for making all my moves smooth. I look forward to our continued business. read more

I had a great experience moving with Truket during COVID. I was looking for movers, & my friend suggested them. Joe was easy to coordinate with - he outlined the estimated time and cost of the move when I first spoke with him, which made planning easier on my end. The movers (Hector + Carlos) were efficient, COVID-cautious, & nice to chat with. I recommend them for anyone looking to move, & I plan on using them for my next move. read more

These guys were very professional, they, I am wheelchair bound and they after moving us took the time to set up our bed. They were quick and efficient and very professional. If you are looking for pros who really know their business these are the guys. Do not look anywhere else. read more

Joe from Truket have is the best price and was willing to work with nuances that my wife and I had regarding our junk removal. He allowed me to update my scheduled pick up time and was just personable and fair throughout. I'd use them again and recommend them to friends. Mahalo Joe. read more

I purchased a sectional couch from someone in the next town over and I needed someone to pick it up and also haul away my current couch and loveseat. Truket was on time and very professional. The people I purchased the sectional from said they were great! I will definitely use them again! read more

I would thank Joe for an amazing move today. I was on time crunch to find a mover and lucky he had an opening. Me and my 3 kids was super grateful for you Joe. He's the man to hire A PLUS SERVICE read more

One of the worst time with a moving company I have every had. They take there time are super slow so they can jack up the price. Your better off hiring your friends they would do a better job then them. Do yourself a favor and look somewhere else for your move read more

dont book them. guys were okay, young and did their best to help us move. but giovanni, the one who quoted us, added more to what we initially paid even though they were the ones who were late by almost 3 hours and the guys went on a break while they were moving our stuff. i understand that the boys needed to rest, but to put that cost on us- terrible!! when he quoted our place he said that there will be boxes and even wardrobe storages, there werent any!! we had90% of our personal stuff packed except for clothes because they said they will have wardrobe boxes- they didnt even box any of our things and charged us for more!! very poor service! we tried to be okay with them being 3 hours late, but charging us more for their own fault is a big no no!! UPDATED REVIEW! Their customer service reached out to us and gave us back 25% of the unwarranted charge. Initially asked for a full refund, but 25% is okay - at least they are trying to make some changes within the company! read more

Trash service and a very rude owner ! I'll never want to use this service. I should have used clutch moving services .. yes it was a bit more but I'm sure the service would have been much better ! End of the day don't use this service read more

To anyone thinking about using this company i strongly disagree. It was a horrible experience none of the movers wore mask I caught one of them digging in my daughter's hamper!! And that was the last straw as a parent im so glad i was able to be there for my daughter. Long story short i cancelled the move right away and just did it myself. read more

If you are already paying, spend a few bucks more and get professionals. - Arrived 1 hour late - Lost a part of the bed - Did not bring moving boxes that we agreed on (I had to move all my wardrobe in plastic bags) - They were leaving half of the couch in the elevator The movers had a good attitude, and tried their best, but overall it was a very bad experience. The manager was rude on the phone and not helpful. I optimized for price and learned my lesson. read more

Truket to the rescue! This is the first time i had a great experience working with movers. (i never thought i'd say that). Trust, timing, flexibility, transparency and a good deal are all key things i need in every service. And i am picky for perfection!!! They matched it all! It started from a phone call with Joe, then a negotiation with full transparency upfront. He was professional at every point, and in accommodating my last minute change of date as well, less than 24 hours move. He was kind and understanding on top of it and responsive! As a single lady coordinating a small move and having being stranded in the past , truket really came to the rescue. The boys were good! Carlos was great, and a sweetheart, he could see i was stressed out, and he told me to relax and they'd take care of it from when they showed up. And they did. I sat back the whole time and didn't lift a finger. I am very pleased with the service they provided and the deal! I hope i don't have to move again, but if i do i will reach out to Joe! read more

I did an extensive search on the internet because it seems like it's one big black hole when it comes to moving companies. I referred by a local neighbor about Trucket NorCal. It had 5 stars out of 5 and they had a significant quantity of good comments about their service from other people. That's the first thing that caught my attention. And then there's the people who work there. Brian and Aaron. They completely impressed me with their professionalism and objectivity. The expectations they set for me were accurate and everything that they told me was what happened. It was the easiest move I've ever been a part of. read more

Rodolfo and his partner were extremely professional, fast and efficient! They moved all my belongings carefully without leaving a single scratch! The estimate was reasonable and Giovanni was quick to respond to all the questions I had. I highly recommend Rodolfo Pineda's team and Truket! read more

These guys were very professional and were great with the heavy lifting, we had 2 days to get rid of a garage that was packed full of junk. I highly recommend them over any other junk removal service in the east bay!! Thank you guys so much for helping us you're the best!!!! read more

Manny, Mico, and Rodolfo were so strong, fast, and professional! They moved all of our stuff in and out in under 3 hours! It was a life saver to hire them. Truket was a great value for such amazing service. I reccomend them to all of my friends. read more