This past Sunday night my computer became infected with the devastating Security Shield virus, rendering my computer inoperable. A quick yelp search for computer repair services close to Tribeca yielded NYDataPC at the top of my search results.
I was a little nervous when I saw only three reviews (2 positive), but when I saw that the negative review was due to an unreturned phone call (as opposed to a more substantive complaint), I decided to give it a try (I subsequently read the 8 "filtered" reviews - all overwhelmingly positive and consistent with my experience).
George answered my call at 10:30pm on a Sunday night, listened to my problem and proposed a course of action. George asked that I call him the next morning and he would send over a technician at a mutually convenient time. The next morning, I called George and he told me that the technician would be at my office between 1-1:30.
The technician arrived within the specified window and attempted to fix my computer at my office (on the phone, George said that the technician would attempt to fix my problem on-site if possible). Unfortunately, as the virus required a reinstallation of my entire operating system, the technician informed me that he would have to take my laptop overnight. The technician provided me with a detailed receipt and asked me if I would prefer that he drop the repaired laptop at my apt or office.
The next day, the technician dropped off my repaired laptop at my apt building (well-packed in a protective, discreet box). I booted it up and, voila - all fixed!!! As a bonus, they upgraded my operating system and installed some additional software protection free of charge.
I had a subsequent follow-up question, which George patiently and cheerily answered - again at 10:30pm!
I didn't comparison shop on price, as I was more concerened about locating a repair service close to me in Tribeca (I later learned that NyDataPC is not technically based in Tribeca - but dispatches its technicians wherever needed) - but the $120 price seemed fair for a) dispatching a technician to pickup my computer at my office, b) returning the repaired computer to my house and c) completely fixing the problem and bringing my computer back from the dead.
To those considering NyDataPC, if my experience is any indication, you are in good hands with their highly competent, efficient and friendly service. Don't be deterred by the paucity of reviews - and definitely check out the filtered reviews! read more