We have been loyal customers for years now. We had a very poor food experience a year ago, but still decided to give them another chance. Last night we went with a group of friends, never have I been so embarrassed to have brought my friends here as we were there over 3 hours, didn't get our food for over 2 hours after ordering and Not Once did the owner come over to apologize to our tables. When we went to find the owner and complain all he did was give excuses. Also the food was either too spicy or salted beyond taste. Unfortunately, it will be a long time before they see us again, if ever. read more

A bit disappointed with my visit to Nucci's. Overall a mixed bag. I would like to revisit and try something different because some aspects were great. Our server was incredible. He was very professional and well equipped to handle our larger party. The overall quality of food was inconsistent. I ordered a steak medium well and it was over done, to the point of being burnt in some areas. The penne pasta with vodka sauce was too heavy and not enjoyable. The crab cakes appetizer was excellent, not overly breaded. Also enjoyed the hearty flavor of the Italian wedding soup and balsamic asparagus. The restaurant vibe was fun. Italian music played over the speakers and made for nice background noise. I also enjoyed the seasonal decor on display for St. Patrick's Day. read more

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No air conditioning 83 weather felt like 90 in the restaurant !! 2 hours still waiting for food!! The restaurant empty why!!! Help! We finally got our food almost 3 hours later. We're there for birthday 20 people. The Italian food was average. What's the best way,to describe the food. Half of us on the table, took food to go had two forks fulls. I ordered the artichoke French it was ok I've had better.. Heat was just unbearable to eat.. You're probably thinking why didn't your party leave where are we gonna go last minute with 20 people. Would I ever go there on my own if they take care of their air condition, problem?? That would be no. I wish them the best. read more

The service here was awful. We had reservations for 8 but didn't even get the menus untill 8:30. Then it took another hour and fifteen minutes to get the food, mind you the restaurant was completely empt, they didn't even get it right . We had a glutton free member of our party who specifically ordered glutton free noddles, which they said they had, but didn't get them and instead got regular pasta. Overall awful experience, would not recommend. read more

I would NOT recommend Nucci's at all! The Chicken French was tasteless and chicken Parmesan was dry. We had Calamari which had a dressing on it which drowned out the taste . Our server did his best as the bartender, server, cook, training someone while running the restaurant. We were told the cook left for a family matter?? The restaurant is dark with little lighting in the back of the restaurant. We realize there was a fee for use of a credit card . To add 3.5% fee to our check for a poor dining experience I feel is another reason we will not be returning to this restaurant. Arrived at 6:00 and walked out at 8:30 pm. The cost of dining out today is costly but when good $$$ is spent I felt we did not have a very good dining experience. read more

worst fish fry I ever had. and they didn't even apologize Will never go to that place again read more

Restaurant was less than half full. We arrived at 5:30pm then at 7:20 was informed that our food is just getting started. Prior to ordering the server did inform us there is a new chef in training so the food may take a little longer than usual. Not 1 of 6 people in my party assumed "a little longer" meant 2 hours. On top of that the serves stories did not align. When we first addressed how long we have been waiting he again reminded us about the new chef. The second time he said our food would start cooking after the table of 5 next to us. Then we spoke with a different employee and she said the chef would start our food. Sounded like a whole bunch of excuses and I was extremely unsatisfied with the way the staff handled the issue. We got our soups, salads and probably 8 refills of water before eventually notifying our server we would be leaving. Prior to visiting ask ahead of time if there is still a chef in training, this will determine your experience. read more

I decided to come here after not going for many years. I remember my last experience being enjoyable. This time not so much. Our waitress was immediately kind of dismissive and maybe that's the fact that we looked young and they have a stigma that young people don't tip. But we waited an hour and a half for our food and it came out not so great. Not once did our server check on us in between putting in our food and receiving our food. I was very disappointed and felt embarrassed to have even recommended going to this place to anyone read more

I made reservations for 730pm but arrived an hour early. My reservations were never written down but I felt that was okay since many tables were open. Surprised for a Friday night and since they offered Prime Rib as a special on Friday and Saturday. There were two other families there. We were seated and looked over the menu even though we had our hearts set on their prime rib. When our waitress arrived I asked her about the prime rib but she seemed confused and said she will get us a different waitress. After a while our new waitress stopped over and took our drink order. One Pepsi and one merlot. The merlot tasted a little like perfume. The bread was excellent. We waited for 20 minutes until she came back and almost every "meat" item was unavailable. She noticed the disappointment and went back and said she found me a steak. My husband asked for more time. When she left we couldn't understand why so many items were unavailable especially for a Friday night and the place was practically empty. I was really fooled by their website. They didnt even have fish and it was lent. Let me add the woman's bathroom was not working and it said "use men's". The bathroom was very dirty. When the waitress returned we asked for the check. I paid for the horrible wine and great Pepsi. We went to another establishment and had an amazing meal. I shared this event and learned someone got very sick from eating there. I wish they would take down their website. Im sure many other people will see the most delicious meals and specials but will never experience it. The people there moved so slowly and didn't seem to have any sense. I never experienced a restaurant this bad in my life. I wish I could give it a zero or less. read more

The wait time is horrendously long and the owner is one of the rudest people I've had the displeasure of meeting.

Terrible experience. Had a reservation at 7:00 and received our meals at 10:00. Was told they were down a chef who quit earlier that week. We addressed the slow delay in getting our food with our server and he did his best. We then spoke to owner who was over at the bar the entire evening. He told us we should address our dissatisfaction with our server. Really, you are the owner. The owner made no attempt or had any desire to come over to our table and apologize for the extreme delay in getting our food. Don't spend your money here. read more

Food was delicious. The service was a little slow, however the restaurant was very busy so I think they were understaffed. Some items were forgotten/ mixed up. I had ordered asparagus and gotten the mashed potatoes instead , but it was no problem because the server was quick to fix this small mistake! Overall, a good experience. read more

Nucci's - Broiled haddock (gluten free) with mashed potatoes - Italian Near Me - Webster, New York

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During our annual visit to Rochester, we usually find ourselves at Nucci's for a meal - the ambiance is nice, the food is fresh and the service is attentive. We had a party of 7 and Steve was our waiter - did a great job explaining the daily specials and getting our meal well-paced. The stuffed mushroom and Sicilian calamari were both right on point - very tasty. I tried the daily special, a pork braciole, and while it was good, it had a lot of flavors going that, when combined, just didn't quite all work for me. We've enjoyed Nucci's every time we go and this was no exception !! read more

Nucci's - Italian Sausage Stuffed Mushrooms - Italian Near Me - Webster, New York

Really don't write reviews much, but this was deserving d/t No customer service recovery from owner or apologies for poor service, mix ups, delays or even when hair was found in salad. When waiter was informed, the response was to question if it was long or short (?) Makes me wonder if this hasn't happened before. No apology or asked about a replacement, give an alternative, take it off bill.. nothing. Was a long wait to have orders taken, bring bread, soup / salad, drink refills , get meal etc. No one else was there at 5 Shouldn't have been the long process it was (out at 7:30). One Positive was to take kid orders fairly promptly and submitted, but then took a very long time to take adult orders and get meals out ... about an hr or more later. Kind of defeats the purpose. Customer service goes a long way, but this place needs significant improvement in this department. The flow of service to coordinate meal in timely manner lacks. Brief interaction/ observation, I don't think the owner cares. Won't be back!! read more

We have enjoyed dinners at Nucci's for years and always have a delicious, generous servings of food. Yes, the service always seems to be slow, but we know that going in and use the time to enjoy time with friends. The lack of air conditioning during our visit last week did make me uncomfortably warm and we hope it is fixed soon. Erica, who mans the bar, is terrific, always remembers our drinks even though we aren't there too often. Steve, our usual waiter, is always unflustered, knowledgeable about the menu and attentive - although at times he is over worked. Nick can be a bit gruff at times, but we usually banter with him and have never found him to be offensive or angry. read more

A wonderful meal. Portions were large. Service was great, staff were friendly and attentive. There is a full bar and a bakery as well as the restaurant. I would recommend this place to anyone in the area read more

Never again. They had no AC and the room was warmer than the food. Service was good, but it s hard win with just a nice server

6:15 reservations. seated immediately. waiter took drinks order. brought wine. took food order. 7:30 no food. left table to pay for wine. owner at bar. never asked what I wanted. never go there again. read more

The service was good, as was the food. Although the kitchen was slow and it was not busy at all. Cafe/dessert area is a mess. Desserts in the case looked old and dried out, boxes in the way, almost like a storage area. But it's the first thing you see when you walk in. Kind of off putting. read more

Horrible Experience...I visited Nuccis tonight for an early Mother's Day celebration with my expecting Daughter and Daughter in Law. We were served bread and water quickly and our server Steve took a bit longer to come over but was very polite and welcoming. He took our drink order, then after awhile our appetizer order. The drinks took an "almost" normal amount of time- however it was over an hour from walking in the door (at least 45 minutes from ordering) for our appetizers (calamari and greens and beans) to be delivered to our table. We were well into our appetizers when our order for dinner was taken, and then we waited and waited and waited. Steve told us they were shorthanded as they only had one chef that evening and that the other had gone home sick. We were understanding and enjoying each other's company. We watched every table around us- some who came in before us and some who came in after us- be served and when we were the only table remaining we still were WAITING for our dinners. But as our visit approached three hours, I sought out the owner to discuss the issue. A simple apology and a comp of drinks, dessert, literally anything would've been appreciated. The owner did not once apologize. He immediately became defensive, scrutinizing our arrival time,looking at paper print outs to see a time line of when the order was put in by the server, etc. Our food finally came from the kitchen, when I saw this (still talking to the owner) I asked the server to box it to go. The owner told his server "no she's not taking that". After spending nearly 3 HOURS in this restaurant waiting for that dinner! Shocked, I said I would be writing a poor review for his customer service and he responded with "whatever you have to do" and then banned me from ever coming back to the Nuccis establishment. What a very strange experience . It is too bad that this restaurant serves delicious food, but is run by a man who has no regard, class or respect for his clientele and anger issues! also - he asked the server if he was our waiter- well Mr Nucci if you were in tune with your atmosphere you would have realized that Steve was the ONLY waitstaff you had- hummm wonder if you were as rotten to your past employees that you cant keep the help, after reading the other reviews your establishment has regarding your demeaning attitude ! cant blame this on tariffs read more

Nucci's is the best. The food is amazing and the ambiance and service is even better ! Always welcoming and the bartender is so sweet. My mom is in love with the chicken French. Thank you for having such consistent amazing food time after time! This remains one of my Webster favorites ! read more

Nucci's - Wine ! - Italian Near Me - Webster, New York

This is one of the best restaurants i have ever been. The customer service was outstanding. The waiter was knowledgeable about the menu the ingredients and even how they were cooked. The waiter also spoke a little Spanish which I appreciated. The owner was friendly and proud of his restaurant. We order every special dish and the lamb rack. Every dish was perfectly cooked and it tasted fresh. The environment was relaxing, elegant and the bathroom was clean and well decorated. I 100% recommend this amazing restaurant to everyone! read more

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Just came back from Nucci's after celebrating my girlfriend's birthday. I had the carbonara and Karen the lasagna, both of which were excellent and our server, Steve, was even better! We've been coming here for three years now and is our go-to for great, reasonably priced Italian. read more

Absolutely spectacular Italian Cuisine served with love and attentiveness. The Sicilian Calamari is worth the trip. Definitely recommend visiting when in the area! read more

Nucci's - Sicilian Calamari - Italian Near Me - Webster, New York

This place WOW's me every single time! If you love good Italian food, this is the place! I adore the Artichoke and Chicken French.... They get the sauce right....thick (reduced properly), with a perfect Lemon/Sherry flavor. Never a disappointment! Italian wedding soup is amazing as is the Greens and Beans. Give them a try.... Let me know what you think! read more

I enjoyed a really nice takeout dinner from Nucci's recently. This restaurant has been around for several years now and somehow I've only ever gotten takeout. That is why it is a 4 star. I didn't want to leave 5 starts since I haven't experienced their dine-in experience. The gnocchi with vodka sauce was delicious. It was a great portion of food. This dinner came with bread and soup or salad. I decided on the Italian wedding soup, which I usually get because it is so good! Great meal for a great price! Workers seemed friendly too when I picked up my food. read more

Nucci's - Gnocchi with vodka sauce - Italian Near Me - Webster, New York

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worst time frame for eating. one server for half the restaurant on a saturday, salad had one tomato and three chickpeas, food was overcooked and it took us over two hours to get our main entrees. i liked this place in the past but we went on a night there were only two people. people next to us complained and were written off. owner is not personable at all. almost bordering on rude to staff and patrons read more

The staff was very attentive. The entrees came with a great soup or salad. Chicken parm was fantastic! Always our go to Italian restaurant.

We went tonight for my mother's birthday. The staff was excellent. I wish I could say the same for the food. It was some of the worst Italian food I ever had. Absolutely tasteless. Not one of the seven of us thought it was good. Very disappointed and will not be back. read more

I wish I would have read these reviews before I ordered delivery. The food was disgusting. I can't get that awful taste out of my mouth. read more

My wife and I took our Priest out for dinner and went to Nucci's. The restaurant was very clean and not too busy as it was a snowy night. The waitress told us it was Prime Rib night. The Priest and I ordered the Prime Rib, and my wife ordered Artichoke French. We had a very good soup and then the meal was delivered. The Prime Rib looked like nothing I had ever seen before. It was like a slab of meat. It was so tough that it was hard to cut and impossible to chew. We told the waitress about the meat, and she asked if we would like something else. I replied yes. As we were deciding what else we would like, she said, "Even if you select something else, you will still have to still pay for the prime ribs". I said we would not pay for something we couldn't eat. She left to talk with the chef and returned stating, "If you buy something else, we will only charge you for one prime rib". I asked for the bill that was around $140.00. I didn't feel like complaining any more as the I could see the priest was getting nervous and saying, "sit's ok, the soup was all he needed. read more

Lovely old world Italian!! Great food and people! Very accommodating, clean with Italian atmosphere!! Chicken parmigiana was great!! Will definitely go back again!! read more

Nucci's is a small Italian restaurant in the town of Webster (where life is worth living). Where do I begin.... Appetizers: Traditional Calamari which was crisp tender and had touch of sweetness. Now the Arancini, good size, hard fried outside shell the inside tasted like it sat in the refrigerator or freezer absorbing all the flavors . Entrees: Baked Penne was a bowl of pasta with just a ton of cheese thrown in . Oh did I say it was cold? No? Well it was.. Linguine with White Clam Sauce was order with gluten free pasta. When it arrived it came on regular pasta!! The server said "I told them but they didn't do it. Is that ok" ‍Linguine with White Clam Sauce WRONG Pasta and had a special tinny taste . Lasagna had a decent flavor but a little light on cheese ...I'd say . Seafood Fra Diavolo was very good loaded with seafood but very little pasta . Now they take the Baked Penne off the bill ... BUT they added a side salad charge .. I thought salad was included in the meal....maybe I just read the Menu wrong.... To sum it all up.. Very Slow Service Food did not taste fresh Food made wrong Took a meal off the bill then charged us for a side salad ‍.... Which was included with the meal... i'm still confused about that one!?!?!? Webster might be where life is worth living but remember you don't have to eat there!! read more

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Just awful. Service was great but the food was completely subpar especially for the price. My husband's filet was dry and over cooked. He asked for medium and it was brown throughout. No sear on it either, looked like it was steamed. The bruschetta was disappointing with a balsamic glaze that had a paste like consistency. Italian wedding soup had no pasta in it and a strange taste. read more

Nucci's - The "balsamic glaze" on the bruschetta. Looks more like a blood clot - Italian Near Me - Webster, New York

The marsala tasted like it was made with Campbell's soup mix and the chicken was so gritty I couldn't eat it. The risotto was literally a brick of rice. read more

10 of us have had a cousin's dinner once a month since 2011. That is over 120 restaurants in the Monroe county area. We have never encountered a ruder owner then the one at Nucci's. The service was very slow, the food was just average but the owner was the rudest owner we have ever met. What a miserable human being this man was. I suggest you stay away if you are looking for a nice evening out for dinner. read more

Clean and pleasant dining room. Waiter was very friendly and effecient. Ordered tripe, the tripe was tender but absolutely no flavor to the sauce which is what makes this good. Also had greens N beans and was chewing grit so the escarole wasn't washed but the sauce had good flavor so just ate the beans. The main reason for the review was the man they had singing so loud we couldn't carry on a dinner conversation and very off key. It was 5:30 PM, no need to have a man blaring pitchy tunes when trying to enjoy my husband and converse.. Not a return for us read more

My wife and I went to dinner on a Thursday night 6-16-22. We were greeted and seated right away. Stephen (the waiter) came over right away and was extremely personable and took our drink order. We asked Stephen, what do you recommend. He went through the specials and said that the Carbonara Napoli (adds broccoli) was his favorite. My wife ordered that (with the broccoli) and I ordered the Seafood Fra Diavola. We ordered the calamari (Sicilian) for a starter. The appetizer came out quickly and the dinners arrived shortly after we finish the calamari. The appetizer and both dinners were exceptional! Service was exceptional as well. Before we left, Stephen recommended the Rib-Eye Delmonico for next time. Our daughter is coming to town next month, I cannot wait to take her here. Exceptional! read more

I was craving Italian food on a cold Sunday night and unfortunately Nucci's did not deliver for me. The quiet, low light ambiance served nicely for our date night. Our server and especially the bus boy were very attentive. They also have a dessert display case on the other side of the restaurant. Based on the setup, I presume it's supposed to be similar to a cafe. I'm not sure if they have other baked goods other than the huge cakes they had on display. We were served with complimentary bread and butter to start. We ordered the arancini as an appetizer and it was flavorless with more than a few burnt peas. The shrimp bisque soup was light on flavor. My favorite guy had the chicken asiago which was soggy chicken, shrimp, broccoli served over pasta in a butter wine sauce and that was mediocre. I had the carbonara which was very rich and creamy and had the most flavor compared to all the dishes. It was served with a good amount of pancetta and sausage so meat lovers will enjoy this. I'd like to say that I would be back, but I was not impressed enough by the food. To each her own. read more

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Nucci's food is good, but overpriced for Webster NY. The staff is amazing and the owner is always there, for most people that would be a plus, however in this situation he is absolute miserable old man that belittles his employees and customers. We actually sat down at the bar and asked for an espresso martini and the girl behind the bar wasn't 100% sure how to make one. However one of the servers who also bartends offer to help. The owner then begins to yell at his employees and even went so far to say she is a thief. We felt so uncomfortable and offended that after we got our drinks we finished them quickly and left. From what i heard from other servers this is a normal night. He insults his employees and customers. I'll never go back and I'd strongly suggest that you find someplace else to spend your money. Sorry employees, you deserve better!!! read more