1) Honest assessment of laptop issue 2) Practical solutions 3) Trying to save the customer from potentially unnecessary expenditures read more

Background On Shop/Personnel: Our team at Notebookshop, with over 35 years of experience, is dedicated to providing you with top-notch laptops and desktops tailored to meet both retail and corporate needs. As an authorized Lenovo service provider, we pride ourselves on delivering exceptional customer support and IT solutions. Whether you need upgrades, repairs, or comprehensive IT services, we ensure a seamless and efficient experience to keep your technology running at its best. Background On Visit: Had a broken lcd screen on one of our lenovo laptops that needed to be fixed. Did a yelp search and this place came up. Did more digging about this shop and sure enough it was a authorized Lenovo service provider. LCD Screen Repair Price: $139.00 (OEM laptop screen) + $100.00 (labor) + tax on screen. If you want a third party screen, it would cost $69.00 +$100 (labor) + tax on laptop screen. Payment Method: They accept credit cards or cash. They don't accept payment over the phone. You'll have to come in to the shop to pay. Location/Parking: Located in a plaza on the NE corner of Artesia and Carmenita Rd.. Ambiance/Decor: Shop is relatively clean and bare bones. They probably do their work in the back of the shop somewhere. Service: Service was great. Steve was friendly, attentive, and thorough in explaining what needed to be done. Experience: Overall, I had a great experience. Steve gave me updates on my laptop through the process. There was one hiccup though. The screen replacement that they ordered was damaged during shipping. He was able to order another screen quickly. It took about 10 days for them to fix the laptop. read more

They took the time to make sure I understood all my options. And they like Avocados! Good location.

Returned for a battery change on an HP OMEN GAMING laptop purchased 5 years ago. Still running blazing fast. HP on line and on the phone did not have original battery in stock nor did they support the system after 5 years. Obtained a battery online and checked all the features. Back in business. Many thanks!!!! The service is still amazing after 23 years and I believe 10 or 11 laptops purchased from them. No question is ever too much and I learn something every time I return. DMH read more

PROS: - Located in a decently sized shopping center - Plenty of parking. - Quick service. - Great work. - Fair prices. CONS: - None. FINAL THOUGHTS: - If you have a laptop or tablet in need of some tender love and care, this is the place you should take it. I called an IT place near where I live about replacing a battery on my laptop. They literally said, go to notebookshop.com lol. read more

TITLE: WHY would you ever go to Best Buy? (*if NotebookShop.com can help you) I went to the shop because I had an HP Spectre with a bloated battery that I wanted to take out, so I can use it plugged in (it'd been sitting on my desk unused for a year), but had ONE stubborn, stripped screw in the corner that I wasn't able to remove (tried multiple methods), and didn't want to do anything that might cause damage to the device. Steve took a look at it, removed the back cover, and took the battery out (and would recycle it for me, which I originally was going to do by dropping it off @ Best Buy). He didn't charge me ANYTHING for his service (not something Best Buy would do), which speaks to who he is as a person, as well as to this business' overall ethos. They won me over immediately, earning my trust for any future purchases or repairs. I look for the gold standard in customer service, and these guys (Steve & Jim, when I was there--first visit for me) offer both INTEGRITY (honest, hard-working) & EXPERTISE. They're truly committed to troubleshooting problems & solving them efficiently. No lies or excuses, no upsell, no nickel-&-diming. It feels like those old-timey neighborhood shops where they really take care of you and build relationships with their customers. ------ If you're local, there's no reason to go to Best Buy's Geek Squad when you have tech issues, or if you're looking to buy a laptop or accessories that they sell @ NotebookShop.com. They're conveniently located literally only one block over from Best Buy in the Cerritos Towne Center (and minutes away from 91 fwy or 5 fwy). Best Buy is corporate in every way: Impersonal, apathetic, they nickel-&-dime you for everything, AND they actually outsource things like removing stripped screws from laptops (didn't know that all repairs weren't done in-house!). How long would it take to get back your device? For service you can trust, I highly recommend NotebookShop.com. Check them out--you'll be glad you did! Plenty of parking, very easily accessible location. read more

So - I was sent here by Lenovo for my under-warranty Thinkpad. My 'Yoga' needed a new system board. I met Steve Ahn, Sales Manager there. He advised it would take him several days to get the part in so I called Lenovo back to change this to an on-site call (this notebook as on-site service - but I was hoping Notebookshop would have the part in-stock). After speaking with Lenovo, and changing the service ticket, I was about to walk out - but before I walked out - Steve offered to have a look and see what he could do (it was diagnosed by Lenovo as needing a new system board). Steve re-seeded the battery - took perhaps a total of 5 minutes - and the notebook was good to go! So - what's absolutely awesome about this is that Steve did NOT have to do this - did NOT have to have a look - as it was on his own time. What's better than that? And - he fixed the problem - which is just fantastic. I couldn't recommend Steve / Notebookshop more! read more

When my new laptop died after being 2 months out of warranty, Dell Support quoted $39 to diagnose (plus more to repair). As a last resort before shipping it over, I called the Notebook Shop. The gentleman who picked up the phone was pleasant & asked to bring it over whenever I can.., So I went and one of the service reps ("DK", I think is his name) took it to the back, to check. Less than 10 minutes later, he had it working!!! He declined to charge me anything, and upon insisting, he noted "you can write us a review if you like". Needless to say, they earned my trust and loyalty. They will be my go-to place, when I need to buy a laptop for my son when the schools reopen this year. Bonus points for connecting me to their WiFi, so I could work while I waited. read more

Steve took care of my laptop repair in no time! I've been coming to this place for years. My first purchase was.a Fujitsu laptop and lasted for a long time. Prices are very reasonable and service is with high quality. read more

i've never used a laptop repair shop for my Lenovo flex book. I ended up spending about $100 with installation for a battery. If you want to do a diagnostic it will take at least 24 hours, but it's for free! this is an interesting shopping center with the Dollar tree and bakery next to it. The only issue was that I paid for the battery over the phone And they didn't let me know when they received the battery. I had to coordinate on my own. read more

My Lenovo ThinkPad's hard drive was indicating that it was failing. I brought it to the Notebook Shop and the initial diagnostics indicated that the drive was dead and that they would have to replace it. A few hours later they called and said that they opened the laptop and it was just a loose component. They tested the ThinkPad and everything was working well. They could have sold me a new drive but didn't. They are a very reliable and honest service company. read more

I have come to the Cerritos store to both buy and have notebooks repaired. Prices are reasonable and work is great. Their customer service is right at the top. The same can be said of the LA store. If it wasn't for the traffic down in LA I would consider going down there, although the Cerritos store is about 30 minutes down the road with traffic. On this recent episode, my hard drive crashed. I had to have it replaced and my data recovered. I replaced my old hard drive with a solid state drive and the total cost of everything including recovery is $300. I put in the 480 SS Drive. They were able to do it all in about 40 minutes, saving me another trip down there through traffic. Might have to upgrade my other laptop's hard drive to SS, before it crashes. Might even look into WiDi to bypass the HDMI cord to my TV. read more

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My computer has physical damages - so I was looking to get a quote. I spoke with Michael and he was very helpful. He provided me estimates in the same day, broke down each pricing , and gave me his personal opinion as well. I did not end up fixing my laptop because the costs were too high and it was better for me to purchase a new computer instead. He also mentioned that I was better off spending that money purchasing a new laptop. I sincerely value their opinion, because it shows that they are not just trying to make money - but also consider my interests. I will definitely be coming here in the future for any laptop issues. read more

Was so very pleased with experience and services received during visit previous week, I brought my second and older laptop to Steve at NOTEBOOKS.COM for his problem solution skills. As I expected, the issue was corrected at a fair price, including parts, and it was again ready to be retried the next day. If anybody uses any other PC services in and around Cerritos, they must be seeking assistance from their brother-in-law! read more

This review is WAY overdue! I came here over 6 mons ago to have them xfer data from my hard drive to my new Dell. Steve, who helped me, literally xferred everything over! After taking it home, I realized all my iPhone (HEIC) pix/videos were unviewable on my new Dell (even though it was viewable on my old Dell). So had to take it back. Steve, figured it out and downloaded a conversion app and did not charge extra for the extra time he had to spend researching and setting it up. I appreciate Steve's (and the others that work there) attitudes, service, and knowledge AND their prices are great! I highly recommend Steve and this store. I am glad it is located nearby for any computer help. A long overdue THANK YOU! read more

My family has purchased computers from this business for years, like back when they were in their industrial location. They do great computer repair work, and if your item is Bernie repair they have a great selection to choose a new laptop from. read more

I came in to see how much it would cost for them to fix the internal microphone on my Asus laptop. Even though they knew right off the bat that they couldn't order my parts because it's an Asus, they still took the time to troubleshoot my computer and make sure the issue was mechanical. They then told me that it was best to just get an external mic, essentially saving me $120 according to the quotes other places gave me without the helpful hint. I really appreciate the professionalism and advice they gave me and recommend them for anyone who wants a solution to your computer problem. read more

I'm very happy with the laptop I purchased here a few months ago. I got a reasonable price and warranty. Then, my son decided to take his 12 year old rage out on my laptop and the touchpad and some of the keys stopped working! I brought it to the notebook shop and they fixed it at a very reasonable price. Not only are their prices unbeatable, their customer service is excellent! They are quick, friendly, professional, and soo helpful. They far exceeded my expectations! I could not ask for or find better prices or customer service. I highly recommend the notebook shop in Cerritos. Thank you!!! read more

I had to recover some documents off a usb stick with several viruses and a messed up drive that had to be propped up in order to stay connected. The man helping me (should've asked his name), was super nice and helpful even though my usb infected his computer while he helped me. In less than an hour my files were saved and all was well again! He even gave me tips for preventing this in the future. Very friendly staff and fast, efficient service. The price he gave me was very fair and affordable compared to other computer repair shops I've been to. Thanks Notebook Shop! read more

My spacebar on the keyboard was broken and I took it into this store. They repaired it in 5 minutes and didn't even charge me for it, loved the service a ton! Highly recommend this place! read more

Today we stopped in at the Note Book Shop in Cerritos California to diagnosis the problem with our Dell Laptop. That's when we met one of the owners named Daniel. We were in the store less than a minute when he began to put his professional customer service skills on full display. When the appropriate pause arrived during his interaction with the previous customer, he advised he be with us shortly. True to his word he began to serve my other half and I just a few minutes later. As I began to explain our reasons for the visit he gave us several options to determine the best route long term. Daniel was clear and confident in disseminating the data gathered from his 20 years of computer/IT expertise. I know his information to be correct because I have also dabbled in the field of laptops and IT during my professional career. In addition, he was able to diagnose our problem quickly at no charge. He was very amicable and even threw in additional laptop accessories at no cost! We were probably there for maybe 15-20 minutes before Daniel had solved all of our concerns with a smile and efficiency. My wife and I are also business owners, and it feels good to know we finally found a local (Cerritos, CA) business that provides great products & services at an affordable price, and not raking people over the coals. Daniel, kudos to you for a job well done and we look forward to seeing you again. Regards, Ben & Lilia read more

After a horrible experience with another Lenovo repair shop in LA, I am so happy to have found this place. They are extremely knowledgeable, friendly, and truly take ownership of their work! I brought my Lenovo all-in-one computer in and they were able to recognize the issue right away within a matter of minutes and order the part for me. Then when the part arrived, they made it so easy for me to drop off and get it repaired with less than a 2-hr turnaround. I actually made them wait during pickup because I was running errands and they had finished way earlier than expected! Definitely worth the drive down from LA! Highly recommend for their technical expertise as well as their professionalism! read more

We brought in my son's laptop and examined it for free! And was honest in telling us it wasn't worth fixing! Much appreciated!

Yesterday I went into the shop asking for help to install an anti-virus for my PC which I purchased there a few years ago. To my surprise, Jim said I dIdn't need to have one installed because Windows includes one already. He said the less I put on my computer, the better it is in the long run. He removed the McAfee pop-up program that kept showing up as a reminder and allowed me to take my computer home right then and there. I didn't need to leave the computer there at all! Everything was FREE of charge too!! Great service! I'm so impressed and will surely mention this place to others! Much appreciated!!!!!! THANK YOU, THANK YOU!! read more

I went there to give my 8 yrs old laptop a deep clean since it's been overheated and sometimes my laptop just randomly freezes. I know the issue is 90% because of overheating so I didn't ask for any diagnostics. I am not sure if this is a fair price, I spent 75 dollars for the deep cleaning. After 3 hrs I got a clean laptop with silicon pads reapplied, and all the manufactured drivers up-to-date. At least I got my issues fixed and I can continue working. read more

Great service, my laptop was super slow and I was afraid I was going to have to replace it. The guys here took care of my laptop issues at a very reasonable price. Highly recommend them! read more

This is a review for the service department.... I bought a Sony Vaio laptop right before I entered grad school in 2009. So of course by technology standards my computer is already considered ancient. Usually my go-to geek-IT-brainy-computer guy is my brother. However since he is in NorCal and I'm in SoCal I usually am on the phone asking for him to walk me through stuff. Earlier this week I opened my laptop and there was a green vertical line down the screen and the graphics were distorted pink. First call was to my brother and he listed all kinds of things that could be the problem (ribbon, drivers, video card something about it being on board or something...yada yada..other geekspeak I'm clueless about it).. Basically he said I was SOL but to try and get it to a professional... I am weirdly vigilant about backing my stuff up so I wasn't too worried about data. I looked through Yelp and made some calls. Some guys seemed to be operating out of their mom's house or something. Just by sheer luck I stumbled on Notebook Shop and decided to give it a go. I brought my computer in and they were nice enough to waive the diagnostic fee. Without looking the gentleman in the Service Dept thought it was the screen. He couldn't say anything for sure but would have to get back to me that day or the next day. I took only one star off because Initially I was the one to place the followup call late in the afternoon the following day. Not the world's biggest deal but I felt like my computer was kind of forgotten about due to miscommunication when someone went home sick. However, no harm, no foul. Michael called me back and explained when he tried to recreate the problem,...somehow it resolved itself. He easily could've scammed me and said some mumbo jumbo and charged me but was honest so...the star i took off I put back on. Michael explained (in layman terms without making me feel like a moron) some other issues with my computer that I should probably look into fairly soon but never pressured me to use their services. He said to try and get my brother to help me but if all else fails then to give them a call. I will definitely be referring the service department at Notebook Shop to my friends. As a teacher on spring break I'm happy to have computer back to write this review and so I get on with my lesson planning. :) read more

new retail location. bigger and better. Added MSI Gaming Notebook section which looks SICK !! saw a $5K GT83VR Gaming laptop with mechanical keyboard. out of my league, but looks sweet. Experience is excellent as always. Been coming here for 15+ years. Highly recommended. read more

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This place was amazing. I had a terrible accident with my beloved Toshiba Satellite (the hook on the bathroom stall broke at an airport and my backpack fell to the hard tile ground and the CD/DVD drive got damaged and the corner got a fender bender ::sniff::) but when I called Toshiba they informed me that I had purchased every single type of insurance except the kind I needed to get it repaired. Figures, huh? So they advised me to find a local Toshiba authorized repair place to get it fixed. I decided I would try to open it up (I used to work on Dell laptops all the time) and take a look for myself but after reading a few web sites on how to open it up I decided it would be best to pay someone because a few people had problems putting it back together and I didn't want to have to deal with that. Being the computer girl that I am, I called a number of places and didn't feel comfortable based on my conversations with their technical support. When I called NotebookShop.com, I immediately felt that the tech support person knew what he was talking about. I took it down there that day and they looked at my laptop and told me they would look at it and get back to me the next day. True to their word, they called me the next day and let me know they were able to re-seat the drive and that everything else looked good. I was really happy to hear that but also wanted the fender bendered portion repaired so they said it would take a few days for that part to get in. Anyways, the part came in and I went to pick it up and they said they managed to get it all covered by the Toshiba warranty so I only had to pay for the replacement piece which cost $99. I was one happy girl. read more

Went to the notebook store in Cerritos and was pleasantly surprised by the excellent customer service from the owner of the store! They were all very helpful and couldn't have been happier with how easy they made it for me to get the perfect laptop! Definitely using them for all computer services from now on! Unlike best buy these guys are more than happy to service your computer after purchasing and help with any problems that you may run in to! read more

Notebookshop.com - Inside the store! Very Nice! - IT Services & Computer Repair Near Me - Cerritos, California

Jim and the staff at thenotebookshop.com are great! It's rare to see in a world where Amazon and e-commerce is everywhere a great local store that promotes face to face interaction with their customers and welcomes giving customers a "showroom" experience. Not only are the prices better than what you can find anywhere online, but they have some of the best customer service I've ever experienced in my life. They really take pride in making the customer satisfied with the purchase and creating a raving fan from the overall experience. I highly recommend The Notebook Shop. read more

This place is great! My clumsy bf spilled water all over his laptop and there wasn't any way for us to turn it on, so we decided to set it aside (Literally forgotten about it) until he needed documents from his laptop after about 6 months. We called the shop requesting for a quote to extract data from the laptop and it was a fair price. There wasn't any additional fees/hidden charges, just a flat rate. So we decided to check this place out and I'm glad we did. The process was quick and simple! Dropped off the laptop, the worker stated that it will be ready in 24hours (GREAT!). Filled out a quick little form with our information and we were all set! Picked up our laptop with all of our data in less than 24 hours. PERFECTO! QUICK, FAST, FLAT RATE!! Highly recommended! read more

My Laptop totally Crashed...didn't power up...I tried everything to at least get it turned on. As soon as you walk in their location looks very professional and organized. They looked at my computer, wrote up a ticket and said they'd check it out. First thing the next morning I get a call and they told me my computer is fixed and to come in to pick it up...WOW! I totally thought I needed a new computer and they saved the day. Thank you read more

My wife got referred to Notebookshop.com from a sewing class about 10 years ago. Being "the computer nerd of the family", I was enlightened by my better half! Well, we bought a laptop for her back then. Since then, my office has purchased about 14-15 laptops from them. These guys know laptops! Need it repaired? They do the repairs here. (Not send out to Frostbite, Nebraska for 30 days!) Good prices too! read more

I'm an IT service provider and used to buy Dell for many years, but got tired of their poor service. I found Notebookshop and boy I'm glad I did. Jim is so prompt it's amazing. And same day delivery? Better than Amazon! Don't let their name fool you. Notebookshop has great price on desktops too. I wasn't so sure I wanted to switch to Lenovo but I have no regrets. Highly recommended! read more

Brought my laptop in. I forgot my Admin pasaword. Bryan was able to get into my Admin account keep all my files! Not only was he able to get into my account, he went the extra mile and created another account and even transferred all my data over. I am extremely satisfied with Bryan and the Notebook Shop. I will definitely recommend this shop to anyone with computer issues. read more

Their service is great! For their RMA service, it is quick and efficient , usually completing services and replacements within 1-2 days. Their service is great. They are willingly to help us whenever we need assistance. They are reliable and trustworthy. The staff Notebookshop.com not only respects each other, but they also respect each and one of their customers. Not only is their service great, but the staff there has great attitude towards us as customers. read more

Knowledgeable and friendly sales & service staff! I bought a computer for my son, and have brought my computer for servicing and a few occasions. I am very satisfied, and I plan to continue doing business with them. read more

I came in to get my laptop checked because lately, it has been turning off by itself when slightly moved. After an hour and a half, the problem- loose screw- was solved. The store saved me from spending hundreds of dollars. Not to mention, they didn't charge me for the light repair, which I'm grateful for. Overall, my experience with the store was great, and I would definitely go back when my laptop becomes bothersome again! I would also recommend this store to anyone looking for an honest diagnosis and fair prices! read more

I've been in the IT industry for 40+ years & been using the Notebook shop for more than 20 years. Their customer service has always been great, regardless of who you work with. If there's a problem. they stand behind their product. They have an on-site repair facility. Their prices are as good, if not better than on-line or the "Box Stores". Upgrades of memory & hard drives are never a problem & they prepare the computers with Windows & manufacture updates, if you request it. Most all accessories are in stock at the store. Jim & his staff run a first-class, friendly service. They even have a show-room where you can try-before-you-buy ... highly recommend The Notebookshop! read more