Modern Computer Systems is very convincing over the phone and promises top-tier, professional service, but the final results fell far short of those expectations. The experience started off on the wrong foot when the first thing the technician asked after walking in was, "Do you have a pen and paper?" It didn't inspire much confidence or professionalism. The biggest disappointment was the cable management. It looked rushed and completely disorganized, especially considering that we had already paid before that part of the job was finished. The overall quality of the work was well below what was promised. Unfortunately, I won't be using this company again, and I can't recommend them based on my experience. Customers should proceed with caution. The photo shows how how he put 1 cable tie on the cables and said that's the best it's gonna get. read more

Modern Computer Systems - IT Services & Computer Repair Near Me - Cypress, California

Jonah is two face liar . The man is not to be trusted . Jonah said he could update my computer. Which in fact Jonah was unable to do and substituted my computer with one he bought from I don't know who and wanted to give me a one year warranty. I refused and asked for a refund. He issued a false document. That said a refund and claimed that there was a problem with the bank . I have to go to small claims court. To seek justice . read more

Had an issue with a CPU installation that resulted in my PC power cycling and not working. Took it here to have someone professional look at it (before I messed something else up ). Turned out my motherboard was fried (so props to me for not messing up my new CPU after my first time trying to install a CPU). Long story short, they installed a new motherboard, new CPU, and new cooling system for me. They said it would only take a day, but instead it took about 3ish. Rather than doing a rushed job and meeting the initial estimated finish date, they needed to swap out my cooling system for a better one because it would have ruined my new CPU (Ryzen 9 5095X) due to it overheating. So I HIGHLY appreciated them going the extra mile and noticing this for me. They also tested everything before giving it back to me for QA purposes. I'd rather wait the extra few days and potentially save hundreds of dollars. They could've not done anything and had me come back later to pay for more repairs. They gave me a lot of advice as well and SHOWED me what they were doing before they did it. There was a lot of trust involved in this repair, and it paid off (pun absolutely intended). Definitely will be coming back for future upgrades. Learned a lot about computers in this process. As for the computer itself, it's running like a beast. Very powerful and very quiet surprisingly (more so than before). I wanted to wait a day after I got my computer to test out the programs I use and it's working great. When I picked up my tower, they showed me what parts were in the rig, that the display was working, and that the parts they said they were going to install were there. Kept me updated and sent me photos to show me progress. Very transparent and communicative. read more

Modern Computer Systems - IT Services & Computer Repair Near Me - Cypress, California

I'd like to thank Jonas for the great experience that I had when I came in with a broken computer. In a timely manner, he was able to restore all my files to before my computer had broken. With consistent communication and strong professionalism a stressful situation was turned into a learning experience. My dad and I would definitely use the service again. read more

Great service. I was able to recover all of my files, documents and pictures from my death lap top. I'm very happy with their services. Jonas was very friendly and knowledgeable. He gave me the option to recover all my documents and or to repair the laptop. I will definitely recommend this business. read more

Glad this place is closed, so many people ripped off and stolen from their hard earned $$$ for some cheap repair and fake promises. Hope this owner learned his lesson. Karma is served read more

Jonas was very personable and polite. He was hands on when explaining how to operate the PC as needed. He engaged us in conversation as well as enriching our experience. read more

DO NOT GO TO THIS PLACE!!! The owner and the employees are just too bad. They damaged my laptop even more and denied that they did it. I went there to get my laptop repaired and they keep on telling me they will fix it week after week after more weeks of waiting. I asked them to return my laptop. They did but it got worse!!! The screen stopped working and there are obvious external damages around the screen. The owner gave me a bad attitude and the technician looks guilty he cant even look at my eyes! I DO NOT RECOMMEND to anyone! WORST COMPUTER REPAIR SHOP! read more

I was having a problem reading my data out of a failed hard drive but Modern Computer Systems was able to retrieve it. My hard drive had broken parts and also a virus which was detected by them and they told me it would take a couple of days. They called me asking if I would like to move forward with recovering the data and I approved. When I came by the store to pick it up they said they fully recovered all my data and not only that but also organized all my files together. I know that the hard drive would be a hassle but they definitely finished the job and went above and beyond of what I asked. Thank you Modern Computer System for a wonderful job you did! I salute you! read more

PLEASE AVOID THEY ARE LYING CROOKS!! Why am I not surprised this place has poor reviews?? These guys are rip offs, scam artists, thieves and lowlives. I was a sucker, the older gentleman who attended me seemed nice enough, I thought, okay this is gonna be a nice Heres the story.. My computer had a virus supppsedly, I dropped it off and they chwrge you 100 just to look at it and possibly fix it for that amount. i left it there and picked it up a few days later, mind you I had to call and check because they never called me to let me know it was ready. When i picked it up my total was now 175.00 0 because they said it was an extreme virus difficult to remove. I got suckered into paying but i was happy to have my computer back. Upon checking my computer when I got home, it wasnt working still so I took it back and he then tells me i need a new keyboard and he had one for 25. I bought it, got suckered again, took it home and now my computer was working properly. My point is in bringing up the keyboard is that there never really was a virus to begin with and he knew that but took my money anyways and was dishonest about what was really wrong with my computer.. Karma will get you one way or another. I could add more detailed description to my review but I see I am not alone. You are a lowlife for ripping me off as well as others.. Not our fault you pay top dollar rent for that run down building with 4 parking spaces. I see you're getting roasted in here and I'm not alone, you are a thief and a swindler and should be ashamed to do this to hardworking people. You took 200 off me and you have ripped off dozens of people. I'm not sure how you live with yourself. . read more

I had a problem with an installation of a system that I worked on myself, but made a major mistake and made it unusable. I called Modern Computers out of frustration and was very, very please with the service. I telephoned on a Thursday afternoon and withing an hour there was someone at my home who picked up all the components. I got a diagnosis a couple of hours later and updates were phoned to me in a timely manner. By Friday afternoon the system was up and working. And even afterward I got a follow-up call to make sure everything was fine. I'll be recommending and using this service from now on. read more

I made a commitment to the owner, Mr. Jonas Nabilisi that if I received my reimbursement I would post that I did receive it and I am hear to report that I received a Cashiers Check of $100.00 to replace the AC adapter cord for the PC that I purchased at his shop. It took, and it only took five month's because the note that I received stated that he is very busy and he needed my address which he has had since October, 2011. First, I think it is great that sites Yelp exist to be able to post what occurs to customers at various businesses. Second, consider what happens to people who get bullied and made to feel like they do not have any recourse when dealing with issues like computers that need to be repaired. Third, whatever happened to "Customer Service?" It has been my experience that most businesses are very professional in the way they handle themselves with their customers. From this experience allow me to offer four observations that I have made that may help somebody in the future: 1. First, if you walk into a computer shop and it looks like a tornado hit it and there is literally equipment that is strewn all about the shop - Not a great idea - If other peoples equipment is like that what makes you think your Toshiba will escape this fate. 2. Second, when you are told to return back at a certain time and the person telling you is not only not just there but the shop is closed and his employees are out front wondering when he is going to arrive. Not a good sign. 3. Third, when you are in the shop and you hear the person who is helping you being rude to other people with short terse answers or will even debate with the customer that the issue they needed to bring their computer in what not what was needed. I call this Twilight Zone Customer Service. For instance, 'What your screen does not work!" Why yes, that is why I brought it in! No, we fixed the problem it had nothing to do with your screen. Stop, Do you here that music - You have entered the Twilight Zone of Customer Service. RUN AND GO TO BEST BUY! 4. Fourth, when you have purchased an item at a shop and later you found out that the mark up is a whopping 50% lower somewhere else - Not good! I finally received my reimbursement and I am grateful that it occured prior to the end of the Mayan Calendar and Jonas you did get my money but you never once took reponsibility - it always has something to do with the customer. A little humility goes a long way. I cannot recommend this business but I hope the business practices do change. THE END! read more

Had a problem with my laptop Hard drive and brought it to Modern Computer systems. Both Jonas and Julio did a great job by replacing the hard drive. Price was reasonable and now everything is up and running! Thank you! read more

Great customer service! My go to for any computer repair and purchase. Been looking for a work laptop and not only did I get one from Modern Computer but they even delivered it to me due to my extremely busy schedule. I was given a great warranty that's longer then the big chain electronic stores. Great prices , customer service and variety . Whatever PC or laptop need you may have Yunes at Modern Computer will have the answer for you. read more

I had good service when I visited the store! I was looking for a simple monitor to set up my work from home station! I was able to purchase a monitor for $100 and it works great. I was also given a 90 day warranty. I'm happy with my purchase and the service read more

Had a great experience getting my son's laptop checked out for hard drive problems. Got a professional call the same day that I dropped it off. The business owner responded very quickly and professionally. The pricing is fair and the laptop wax fixed within a day. I will be back again when I need service. Definitely recommend this place, also they moved to a new location in Cypress in case anyone wants to know. read more

I've taken quite a few computers into Modern Computers and they've fixed them all! From HD replacement - regular HD to SSD in my IMac, to multiple battery replacement and even imaging a computer's HD to another, newer computer - excellent work! Customer service is incredible as well - Jonas and Julio are top notch! read more

I took a non-functioning laptop in to Modern Computers. The problem was that the hard drive had worn out. They replaced the hard drive with a solid state hard drive and it was up and running the same day. I knew that the usual story is that when a hard drive crashes, all the data will be lost-at least that's what I thought. They were able to retrieve all my data-pictures, documents, videos- and copy them to a back up drive which I picked up a few days later. (The process of extracting and moving the data was time-intensive, because of the reduced speed required on the old hard drive.) I also needed to replace the battery, which they ordered and I had it within a week. Very satisfied. Julio was very helpful. Tim Cerritos read more

They really took care of me here and solved my computer issues. Highly recommend this place!

Jonas was very efficient, helpful, honest, and pleasant to work with. Delivered on the promised turn around time. Would absolutely recommend! read more

I had messed up my motherboard and while places like geek squad were telling me to schedule an appointment a week in advance here they were able to get it done by the next day even though i had just walked in i really appreciate it. read more

If I could give a negative review I would. 1. Never opens on time. Only when owner feels like it. The open sign is always on but rarely is he ever open at 10am as stated on his entrance. Usually he has the excuse of his workers being late or his naval base account getting him tied up. While I stood here at least 4 other people had the same issue. 2. Forget about getting anything done on time. When you ask the status of your repair he will make something up to prolong the repair. The owner is a nice guy. But I wish she would stay more organized running his business. read more

I had a great experience fast friendly service very helpful and fair I will be bring all my computer here no more geek squad

One of the worst service ever. Dont ever go to this store for anything They totally messed up my macbook. Not to mention they dont have ability to fix it, they kept saying dumb excuses for three weeks and ended up getting all scratches and loosing screws horrible! read more

I came in a few weeks ago to get my MacBook Pro looked at after beer had spilled on the keyboard. It was diagnosed and fixed the same day! Price was fair and the turnaround was outstanding. Will come back here for my repair needs indeed! read more

My sister's computer would not turn on. Jonas analyzed it and in 15 minutes knew the hard drive needed replaced. He got the part in one day and got the computer working and it works great with no data lost. read more

I had some issue with the printer and wanted quick help at the same time at a reasonable price as you know nowadays printer costs cheap. I took it to Modern computers as I have done some work in the past when they were in Cerritos and got that taken care of within two hours at a very nominal charge. read more

Jonas was very helpful in guiding me through the options in purchasing a windows computer.

Found this business to be a refreshing change of pace. Jonas was prompt, courteous, honest and his price was more than fair. I would certainly use him again. read more

Do you like dealing with touchy people? If so, then this place is for you. If you're like the rest of us and would rather not put up with people who disrespect you or can't give you good prices or try to take you for a sucker, then avoid this place. The worst thing is that I dealt with the owner. I was trying to buy an AC adapter for a laptop and he offered to sell me one for $80.00. I told him he was batshit crazy if he thought that I would pay that much. I mentioned that C Technologies in Fullerton sold one to me for $35.00 a couple years back. To dismiss the valid comparison, he dissed C Technologies and acted as if his dump was any better. And who can blame him, especially when he just got moted. He dismissed me simply for being a savvy customer. As I put my laptop back into my bag, I told him "Have a good one." He replied, "Yeah, okay." He deserves to go out of business. read more

It's businesses like this that underscore why Yelp (and social media in general) are such a godsend for consumers and conscientious businesses. The social web is making businesses accountable to their customers and communities in ways that business-owners like this detest. Gone are the days when you can take your customers for granted, or treat them like suckers and expect to be in business very long. Word gets around much faster these days. INSIDE SCOOP: I had the eye-opening experience of working (albeit briefly) for Mr. Nabilsi when I was in college, and from the look of these reviews, I see little has changed. I won't bother repeating what the others have said except to say their complaints are spot-on. The only insight I'll add is this. Mr. Nabilsi made a habit of making promises to people and making sure he wasn't around when it was time to make good on those promises. Instead of taking the heat himself he had a webcam hooked up so he could sit at home and see who came into the store. He'd then call me to try to feed me whatever BS story he wanted me to communicate to the customer about why their computer wasn't ready when it was promised, why the price was double what he quoted, etc, etc. Needless to say our moral/philosophical differences didn't take long to become an issue and the relationship was ended. When I advocated things like moving towards more transparent pricing, getting real with the customers or god-forbid cleaning up the place he shot back with "We deserve to make a living too." Yeah, by over-charging and under-performing expectations apparently. No doubt Mr. Nabilsi will attempt to deny/challenge or otherwise obfuscate what I've said here, but it's nearly impossible to miss the consensus that MCS is failing to deliver the kind of value, service, honesty, transparency and basic respect that customers expect and therefore won't be in business much longer. UNLESS, of course, Mr. Nabilsi wakes up, realizes the rules of business have changed, leaves behind his used car salesman mentality, and decides to join the Internet Age where honesty, transparency, trust and above all VALUE are the keys to success. I'll even supply him with a short list of resources: (1) Jeffrey Gitomer on Trust http://youtu.be/JsBNNljiiAU http://www.DaleCarnegie.com (2) The Thank You Economy by Gary Vaynerchuk (3) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri Tell you what Jonas, if you can resist the urge to give yet another BS defense of your slimy business practices, avail yourself of these resources (which contain the keys to saving your business) and let me and everyone else on Yelp know that you have taken their feedback to heart, seen the error of your ways and are committed to taking concrete steps towards turning things around, I'll update my review. Until then, best of luck to you Sir. read more

I wish I could give it less stars. This place is horrible. Don't go there. I took my laptop in around Christmas last year, and it took a month for me to hear back. They hadn't even looked at it yet! They wanted me to give them two more weeks. I did, and when I called back two weeks later they still hadn't looked at it! They asked me for another week and grudgingly I conceded. When I called back, they told me my motherboard was fried and needed to be fixed for $175. This seemed steep to me, but in my need to get my laptop back, I finally just told them to fix it. They said it would be two days then it will be ready. A week later I called for my laptop, and they didn't pick up. So I went to the store, ready to pick up my new laptop... And guess what... They hadn't even started on it yet! Matter of fact, it was laying in pieces, disassembled, in the back somewhere. I was furious and told them to give me my computer back. I was deeply upset with the store. It wouldn't be bad if this were the end of the story, but it's not! The owner of the store called me apologizing for the poor service, and told me he had a new laptop that I could get for a low price. I took my friend with me this time so he could see the poor quality of service for himself. I went back to the computer store with My laptop, to see what we could do. The owner of the store tried to sell me an old Toshiba laptop with a broken screen. After I refused he then produced a newer laptop but he wanted me to pay full price for ($425). I said no way, as I can get a new laptop at Best Buy for around 300. Finally, upset and flabbergasted, I said how much to just fix my motherboard like he previously said he would do. After scribbling some numbers on the paper, he told me $225! This is a full $50 more than what he originally quoted me for the exact same service. This place is a sham. Think of them like a shady car repair shop. They probably screwed noncomputer savvy people out of their money with exorbitant prices and unnecessary service. Don't ever go there. I hope they get shut down soon. read more

This place was just awful. The owner seemed like a nice foreign guy and seemed to genuinely care. I gave him a shot since I could literally walk here from my house. I left my laptop for a screen replacement and he said that it would take 2 days. I went to pick up my laptop 2 days later and he said that he hasn't been able to get the screen and that it is a very "rare" part and he didn't want to order from "China" because it would be cheap so he would get his friends from the "Mid-West" to send him a great screen. I gave him another 2 days..... I came back and he had the same story of how "rare" it was and he didn't want to charge me so much for a screen and he was trying to get a hold of it. He asked me to give him a week while he was trying to get a hold of the screen. I came back in a week and he said that he had been ordering the screen and it is so "rare" and only made for a short amount of time that he was going to have to special order it from HP and he hates dealing with them. He said give him a few more days and he will pick it up directly from Los Angeles. By this time I feel completely retarded for believing him all of this time and for leaving my laptop there for so long. When I came back he obviously didn't have it and he was making up some other story. I asked him to give me my laptop because I was going to get it fixed somewhere else. He takes 20 minutes trying to find the cover for my screen, then another 15 to find the screws which was in a little box with a MILLION other screws! Then he gives me my laptop and tells me to be on my way without giving me my AC power supply. When I asked him for it, he was looking frantically and ended up giving me some old crappy one that fit my connection! He couldn't find mine. His place was a mess with absolutely no organization whatsoever! If you want all of your pieces back just as the came from the factory, then avoid this place at all costs. I did not get ONE phone call throughout this whole time at least keeping me updated or making some sort of decision whether I wanted to leave it there or not. Needless to say, that very night I went online and purchased a brand new screen online from one of hundreds of online stores that offered it for $68! That's $122 less than what he was charging me. That's not including the labor! Don't go here! Shop Craigslist or do it yourself through youtube! read more

This is the worse service I have ever recieved! My computer is much worse off now than when I took it in. Do yourself a big favor and skip these scammers entirely read more

My power supply Burned Out and I was without the use of my computer But Modern Computer Systems Tech was able to replace it The same Day and I up and running Again Thank You for the Good Service read more

Great service. They were very friendly and gave us options as to which products to purchase for my first computer build. The prices they offered us were actually cheaper than online and the stuff I bought came in really fast and they gave us a call when the products were ready to get picked up. They also helped me and gave me advice on how to put together my pc build. read more

I typically do not post reviews when I am angry, thus I have waited eight days after FINALLY picking up my laptop to post my experience with Jonas - OWNER / MANAGER / TECHNICIAN / " and "Honorable discharged and Decorated member of the Medical Corps of the US ARMY AMEDS with a rank of Specialist 5 and parachute trained Medic.". While I have NO idea what his military status has to do with his ability to repair computers, he apparently felt it quit important since he repeatedly blew his own horn. Being a "Combat Medic myself - I was not the least but impressed! I trained chumps like him and called them, "mouth warriors" - the same applies to his career in computer sales, non-repair and insulting the intelligence of the general public! ON TO MY LAPTOP: My kids used it and kids being kids - they managed to gather a virus and the system became unstable, very slow and needed the skills of a 'professional' to clean it and put it back in running order. On September 17, 2013 I dropped it off with the now well reviewed 'Jonas' who told me it would be done that evening around 6:00 pm and it would be, "...running fast, stable and like a new computer." Well 6:00 pm came and Jonas gave me the first of many, "I just need two or three more minutes. It is almost done. I just need to fine tune a couple things." Needless to say the computer was NOT ready in "two or three minutes"; in fact it was not ready when I returned on September 18th, 19th, 20th or 21st! EACH TIME I was told yet another "unknown problem" had arisen and specialized tests were required to verify my HARDWARE was operational and had not become "flaky" as he 'suspected'. Jonas explained that my low-end laptop was essentially what the industry calls, "throw away" - not worth repairing when hardware issues appeared because the manufacturer utilized 'cheap junk parts' in the manufacturing process! I am certain that Hewlett Packard would be ((and will be) most interested to learn of his opinion as to the quality of their products (just a bit over six months old might I add). On September 21st Jonas told me my 'hard drive' was 'toast' and I needed a new one. He showed me a 'dusty' supposedly 'new' hard drive that he said would solve my problems for the 'discount price of 'only' $239.99! I REFUSED HIS 'OFFER'! I was forced to pay a diagnostic fee of $99.00 IN CASH since his credit card reader was broken - the wires were cut. One would think he would be capable of replacing four wires so he could take credit cards as advertised - HOWEVER CASH IS EASIER TO HIDE FROM THE IRS! Just a side not Jonas ..... the IRS pays a nice fee for 'tips' about potential 'tax cheats'! You best have those records in order. In the end I had my computer REPAIRED ELSEWHERE - NO NEW HARD DRIVE and it fINE! They removed the VIRUS, optimized the system and had me on my way in three hours which is what JONAS PROMISED to do on September 17, 2013,but COULD NOT DO IN FIVE FULL DAYS OF TRYING! AVOID THIS SHOP LIKE THE PLAGUE! JONAS IS SURELY DISHONEST AND AS OTHER REVIEWS INDICATE --- NOT TO BE TRUSTED! read more

Criminals- that sums it up! Has not returned my computer after months of keeping it when I was initially told 2 weeks. Owner does not return calls! The guy behind the counter is useless! Criminals! read more

I dropped off my external hard drive in which the files were not being read from multiple computers. Initially they told me it would take 2 days but finished 1 day earlier and they were able to get all my files back for me. These were very important files and I was extremely happy with their service. read more

My computer screen was not working, it was glitching so I went to go to Modern Computer to see if they could fix it. Prior to that my brother's laptop was not working and he went their as well and got his computer back and was working well within 2 weeks. However, it has been over 2 months. The owner tells me if he can not fix it or any one of his connects can't he will give me back a full refund. Like I said, it's been over 2 months I receieved my computer back and it is still glitching and I now can not access my computer AT ALL!!! & I'm still waiting on my refund, the owner has been giving me the turn-around and I am furious. I'm trying to pht the money towards a new laptop since he was unable to fix it in the first place. Do not use their service unless they know for certain they can fix it. I am still waiting on my refund. THIS IS RIDICULOUS!!!!! read more