First, I called for directions to obtain the store's general whereabouts and received perfect directions from a friendly voice on the phone. Upon entering the store I was emphatically greeted! The lady who helped me get the three things I went in there for was top notch at customer service! If you want to go to a place where your patronage is truly appreciated, do yourself a favor, skip the "big-no-help" stores, and visit this treasure trove of goodies and excellent customer service! read more

People are knowledgeable about all the stuff they sell, and they have almost everything you would need. They're not a lumberyard but when it comes to hardware, they have just about everything you might possibly even think you need. read more

Very helpful people. They went out of their way to help me find a part. Though we eventually couldn't find the part I was looking for. They looked and that's rare these days. read more

I guess things change, from year to year .from different employees, to different mindset..I always had great service,and was always comfortable coming, the last couple of times, I felt they were a little rude ,and sold me the wrong part..service is the core to a small business, the only reason I try and support small business, instead of home depot read more

People at this store are consistently rude. Illegals everywhere in parking lot, disgusting bathrooms, shady people hanging out around store. Lack of available help and staff act imposed upon for asking simple directions or for assistance...thats if you even get assistance when you ask for it. One of the most poorly run Home Depots I have been to...and I won't be back. Dont usually give bad marks but this one is really deserved. read more

My Ace hardware stores are helpful and knowledgeable,this place is the opposite. The clerk couldn't be any more rude to my wife over a return,to the point of laughing at her. We'll never visit this store again. read more

Just wanted to take the time to leave a quick review. I've been to this location maybe 10-15 times. As far as I remember, they always have what I'm looking for. Maybe once they did not have what I needed. The customer service is some of the friendliest I've ever encountered. They have always been very helpful, polite, and friendly. I will definitely continue to go here for a quick purchase when needed. I definitely trust this place because of the staff. I don't know any of them personally but I do know it's always a surprisingly pleasant experience because I cherish customer service. I've even returned items on separate occasions for a full refund without any problems. I do know every situation and transaction is unique. I haven't had any bad experiences here. Just felt the need to share this review because customer service sometimes is a lost art. The service here has been very good during my 10+ visits. read more

so rude when asking for help. made an order they got wrong and I got confused being by myself while 2 workers talked to me at same time. never been inside and won't go in again read more

Very helpful. They replaced the screen on my door and put new wheels too. Again, very helpful which is rare nowadays at other places.

The store manager (I believe her name was bertha) gave me the worst customer service. She sold me something I didn't need after I specifically asked her for something else, telling me it's the same thing. She wouldn't return or even exchange it! Mind you this was during covid when I was strapped for cash! I'm going to ace or harbor freight instead! read more

They can create custom screens for a great price!!! I had 2 great experiences here and their customer service is above and beyond. Their selection is decent but they are honest people and wont sell you something that is not what you need read more

I needed a few items to hang up my parent's Christmas Lights and they had it all. I was extremely happy shopping there and so was my Lab, Kona! They are pet -friendly. In addition, the sales associate were friendly and assisted me in finding what I needed. Thank you! read more

I called ahead to verify if they took Google Pay and they said yes. Then I get there and I am ready to check out and they refuse to take it. Their prices are also much higher than Lowes or Home Depot and half the shelves were empty. read more

The customer service at this outstanding. Thanks again for all your help. Everyone very helpful and assisted me in getting what I needed.

These people r always so dang helpful! Maybe because it's a small store, unlike Lowes or Home Depot. They never seem annoyed or too busy to help. read more

I can find almost anything I need to fix up my place with a great cost and even greater customer service here.

The clerks were very helpful in helping me find hot and cold water faucet valves. It took a little while but they found what I needed. Thank you! read more

Love this store! Joel and his staff are amazing. I get personal care so that I feel confident with my home projects. They even instructed me on how to pull my toilet and replace the wax ring. I nailed it. Haha! True Value Norwalk is definitely my go to place. You won't go wrong shopping here. read more

This used to be an excellent hardware store but in recent years the customer service has badly deteriorated. Most of the time I wind up leaving and going to Home Depot. I wanted some primer with color in it. The clerk insisted I didn't want what I wanted. Went to Home Depot. Recently I went in to buy a hose Bibb. The kid working there had no idea what it was even when I called it a garden faucet. Went to Home Depot. Today as I walked in I said hello to two women sorting stuff at the counter. Neither offered any assistance. After I wandered about the store for 5 minutes ,not finding what I needed, as I left I said since you're too busy to wait on the only customer in the store I'll just go to Home Depot read more

Came here to browse the grilling items they have. They don't have a huge selection, I grabbed one thing because it looked like it was a good deal. Once I get the register the item scanned for $40. I inform the cashier of the price I seen on the shelf which was $4.99. The cashier says you better go back and check. The items need to match the bar code and item number for you to get that price. I'm like? I have to check? Sounds like you need to get better customer service skills. She then starts rambling about how when she goes to store she checks that the barcode matches the price tag. If you can't even do it at this store what makes me think you'll be doing this at any other store. Anyways stay away, the prices aren't clear and they won't honor the price due to it being stocked in the wrong place or even give you an apology. Also a little of overkill if you grab a drink from the cooler they want you to pay for it before you continue to browse. Never coming here again. read more

First review I've done in a while now... But this place deserves that honor... My Xbox360 recently died on me, so I took it upon myself to fix it. After finding out what I needed to get I set off to Home Depot, where after a good 10 minutes I couldn't find what I needed; so I went up to someone and asked specifically for M5 Washers in both steel and nylon. The dude pointed me in the right direction but didn't bother showing me exactly where they were. After I found it, they were sold out. On my way home I stopped by True Value Hardware. I step in, I'm greeted happily, asked what I need, they lead me to where the metric and nylon washers are. I pay, and I am a happy camper. A week later I'm fixing someone else's Xbox, and I go right back to True Value, but this time they're sold out of the washers I need. To fix this, the guy in charge said he would order these washers and would have them in two days. Two days later, I have the washers. Awesome customer service... read more

As other reviewers mentioned, this place has really friendly--and just as important, helpful--customer service. I am sure that they won't be able to answer all of your questions, but they are more knowledgeable here than at the big box stores. Due to their smaller size, their selection is a little bit limited, but I am actually pretty surprised that they seem to have most everything you would need to get the job done. They don't seem to carry construction materials (lumber, pipe, etc.), or at least not in great quantities. On the other hand, this is a great place to go to pick up something you forgot to buy on a trip to the big box stores. Also, they will carry some things that are not practical for the big box to carry. Mostly, I like this store for these main reasons: 1. Informed, friendly, and helpful staff. 2. Small size makes shopping quick. You don't waste time walking around looking for stuff as much as you would elsewhere. 3. Local to my house, and closer than any big box place. 4. Generally reasonable prices. 5. Selection is decent considering smaller size. 6. Very willing to order something that they don't have in stock for you. They are, after all, backed by a large nationwide chain. read more

this store is closed often and closes when most off us get from work. what's the use of working on projects during your free time and making the trip here to see their doors closed. It would make sense to be open when people are out and about working on their home projects. read more

People - Support your local hardware stores!!! Trust me when I say you can't beat the customer service. I went into a True Value store to purchase a toolbox for a friend's birthday. The guy there greeted me with a smile, asked me what I needed and led me to the toolbox area. Because I didn't know much about toolboxes (and I guess there are different toolboxes for different things), he asked me a few questions, and it turns out I was looking for a tackle box. Who knew? This is the second True Value store I've been to for unrelated reason, and the people at the other store were just as helpful. In fact they had items that the huge mega stores didn't have. Remember, bigger the store, more places for the sales clerks to hide from you. Let me repeat - support your local hardware stores! read more

I love going to True Value! I can be in and out in 5 minutes, unlike Home Depot or Lowe's. Funny thing is this small store has almost everything I've needed. Once my husband and I were fixing our sagging platform bed and needed a specific wood screw. During Covid the line at Home Depot was out the door, and Lowe's didn't have it. We went to True Value and found it. It is a gem in this neighborhood. read more

It was nice and clean. People were friendly and helpful. I found myself browsing. Excellent parking and store wasn't crowded. It had the feel of a small town's hardware store. read more

I always try to go here first over other stores. Rather give this place my money. Customer service is always friendly, super helpful, and professional. And I always find what I'm looking for without having to run around town. I recently needed a new space heater because my last one died. True Value had one, as I called to check before going in. I used my $5 birthday coupon, and voila! Got my space heater for $21! Thank you, Norwalk True Value! read more

Great place to find stuff you can't find at places like Home Depot. The staff is super helpful and will work to find what you need.

EXCELLENT SERVICE! The super hot sales associate (I think his name was Andrew or Andy) was a BIG help! He helped me find everything I needed and more! Will definitely be returning :) read more

Good for the quick easy grab. Staff was very helpful took the guess work of finding the part myself. This is for basic things as selection is small. Discontinued items should be pulled off shelf as its not carried anymore. read more

I have had great customer service everytime I go. I tend to do a lot of home projects and Norwalk True Value is always a helpful place to go get what I need read more

The gentlemen that work at this store are just that, gentlemen. They are knowledgeable, helpful and courteous. My handy husband can no longer shop at the big hardware stores, the security system they use turn off his Deep Brain Stimulator and incapacitate him. But then again, WHY WOULD HE WANT TO SHOP ANYWHERE ELSE? read more

The minute you step in, you'll get help, unlike many big chain stores. A lot of high-quality materials. If you are working on a project, you can come back and forth and immediately receive help with your home projects. You'll always see the same group of people and it's nice to establish relationships with local businesses. read more

This place is a go to hardware since it's a mom's and pops store they have a lot of older stuff that home depot does not have and if they don't they offer to order it for you which is nice now a days customer service is very hard to find and this place has it. read more

Amazing customer service. Andrew helped me out. Their prices are also fair. And really can't beat the service!!! I'm never going to Home Depot again! read more

As a store providing service to the public, they should never forget CUSTOMER SERVICE COMES FIRST!!! But I guess True Value doesn't believe that customer service is important. Instead they treat you in a disrespectful manner when answering simple questions. read more

came in yesterday 9/17/2020 for a bag of milorganite feetilizer, and payed wirelessly with my smart watch, i was in and out in a jiffy. later that day i spread it on my lawn but unfortunately it wasnt enough. fast forward to today 9/18 at 3:00pm came in to buy another bag of fertilizer and tried to pay wirelessly again. an older white lady gave me a bullcrap story about how they dont take it, and how they dont pay for the "service" and how they dont get their money, so i told her that the day before i came in and paid wirelessly and she continued to deny me and say that i couldnt pay wirelessly and i would have to pay with my card. this was simply a case of discrimination of my appearance because im heavily tatttoed, her look said it all. never coming here again. i firmly believe i was some kind of fraudster. never coming here again. read more

Great help here. Came in for a project where I needed to learn how to install pvc pipes and fix an outdoor sink I had. The guys gave me all the right tools and know how to make things work ! Thank you read more

My husband has a Deep Brain Stimulation implant and the big box hardware stores deactivate it making him unable to walk. The wonderful staff at Norwalk True Value assure him that he will always be able to shop there, even if they have to let him the back entrance. Now, he's a happy DIY'er again. read more

I should have written this years ago. This is the hardware store that old time Norwalk folks will recognize as Harold & Chucks. It was and is the friendliest hardware store I've ever been in. I went there today to find a new hose end with just the broken piece in my pocket. A young man (I found out was in the Marines) saw me park on Rosecrans and even greeted me at the door! Where do you get that kind of service anywhere? I showed him my broken piece and he took me right to the spot. He was a little frustrated because they are doing some remodeling in there and things weren't hanging quite where he had memorized but in less than 90 seconds I had the parts I needed. I'm sure at one of the big box stores it would have taken me 9 minutes just find the aisle the parts were in much less a friendly employee picking out the proper parts for me. That is just one example of customer service there. I've been there many times and it is always the same. I still call it Harold & Chucks but it is Tru-Value now. If you need any hardware type items Go here first you'll be glad you did! read more