The customer service at this store has been very disappointing. While the prices may be lower, the…read morelevel of service is unacceptable. Very few employees speak Spanish, which makes communication difficult for many customers. It is important to have staff who can assist customers in both English and Spanish. In addition, getting help from an employee takes an extremely long time. During my visit, I asked a cashier to hold an item for me while I continued shopping and planned to purchase it. Later, I discovered that the item had been sold to someone else. I found this very frustrating and unprofessional. What was even more disappointing was that the manager did not seem concerned about resolving the situation or addressing my complaint. I do not enjoy shopping here because of the poor customer service. Many of my construction employees and coworkers have shared similar experiences and have told me they avoid this store because of the service. Management and ownership should understand that customer service is just as important as pricing. If customers do not feel valued and respected, they will choose to spend their money elsewhere.

Whenever we visit this store, my parents would recall times past. How the business used to be…read morecalled Grossman's when they started coming by for supplies, then Contractor's Warehouse with its old school orange and black logo, and finally for a period of time referred to as HD Supply. Well now it's the CW again, and from the looks of it not much has changed. Still the same long walks down the hallways in relative quiet, unless you are rolling the panel truck like I was. Friendly customer service through the phone when I asked about availability/quantity of corrugated roofing panels. Then at the store the staff would help find the appropriate wood screws. Whereas in the past I remembered older folks staffing the store, now it's mostly younger guys and gals though knowledgeable all the same. Can't put my finger on it, but it does feels different from a Home Depot but in a good way.

I went to Artesia Building Materials because of the wonderful reviews I read on Yelp…read more The "great" "helpful service" was what really drew me to this business. "Great, helpful service" NOT!!! We walked around for a while trying to get an idea of what was available and what the prices were but since no signage is provided and there was no one there to provide any information, we left. We will have to try someplace else. If they are unable to provide staff to answer questions, then at least put up signs to explain costs and quantities. Ridiculous waste of time.

I called around looking for a specific stone as our project was being held up waiting for Thompsons…read moreto get more in. Susanne was so helpful and sourced it and got it for me the same day!

Came here on a weekday afternoon to buy a new, larger water heater with my husband. It's literally…read morejust a warehouse with all the items displayed about. We saw that the water heater we specifically wanted was placed elevated in the back area for employees only, so we just had to go up to the register to make the purchase. It was pretty empty with a few employees and I assume a regular or two (plumbers I think??) that were conversing. Another employee/manager had to urge one of the staff members to actually help load the heater into our truck though as they kind of just left it on a dolly for us at the entrance/exit, haha. It was fine, we would've been able to do it, but I appreciated the encouragement to help us. There's a bit of parking in the back that leads to the store.

This Place is a Real Shit Hole Slow as Hell The corperate should be ashamed of themselves!!!! ITS…read moreBAD For Buisness!!!

A POF female friend brought me here. Because she said that I may like this place. Since I love…read moreHarbor Freight and I am a do-it-yourselfer. The parking lot is limited. But I was able to find a good spot. Well, this place is nice and huge. They have all kinds of stuff that I can use to do any type of do-it-yourself work. The prices are either neck and neck with Harbor Freight or lower. Its easy to find stuff, if you pay attention to the aisle signs. Obviously I didn't until I was about to leave. Biggest issue I have with this place is they dont offer ApplePay or any digital payment method. Also, they have a $5 minimum credit/debit card payment. I don't understand why there is a $5 minimum on a debit card purchase. Since that is not a credit card payment. But I do somewhat understand the credit card payment. Since they may incur a fee for getting their credit card payments processes. If so, why not just charge a small surcharge on any credit card payment for any amount lower than $5? That made me give this place 3 stars.

I had the worst experience on Saturday morning. I got the the store around 9:45am. I ask a lady for…read morehelp she told me she didn't know about what I was asking help for so she told me that her manger was right next to her and he would be able to help me. I go to the manger I tell him what I'm trying to do he tell that the poles that need is outside. I ask him if he could help me and he told me he could not help after 45 minutes and me coming back to ask him for help he decides to come show me where the things I needed was. He was very rude. He told me that the owner don't like them to help the customers and that the customers need to find everything on their own.

This is a "Wow" place, hardly recommended if you need bathroom and kitchen remodeling supplies…read more First of all, when I first time there, the store front is like nothing but when we I walked inside, "wow"!! owners are so friendly and very knowledgeable with varieties of choice. To me, it doesn't matter store is small, as long as I found what I like and especially they have very friendly price not broke my leg or arm. Also, they don't have "company policy", very flexible to work with customer's needed and that's what I love this place about.

Great service and affordable prices. Cant recommend them enough. Lady was so helpfulllllread more

Junior was my contact person at Sepulveda and he was great! Very knowledgeable about the products,…read moreso helpful and pleasant to deal with. I'm going to ask my builder to order from Sepulveda Building Materials - a nice family owned business in Gardena. And the employees are all so helpful!

Sepulvida has the best granite selection in San Bernadino and Redlands. We went to two others that…read morewere very limitied to whst they offered or has in stock. The customer experience was Super from beginning to end! We left paying a fair price with exactly what we were looking for.

This was my first time going to an Acoustical Ceiling Tile business. I've been to plenty of…read morecommercial supply stores, but not this type. Firstly they have a large variety of tiles from low to very high priced. Of course I wanted the metal ones until my budget directed me to my correct price range. Still a good selection. Modern and well priced. But the real treat was Richard. He was helpful, friendly, fast and I received an education in ceiling tiles. Something I didn't know I needed. Good information. These are not your typical Home Depot items. Now back to my natural habitat "Shoe shopping."

I called to order a door and 2 windows for a commercial job and spoke to Alonso in the Montebello…read morelocation. I gave him the measurements, and he sent me an order to approve. First, he had the wrong number of windows, and second, he had the wrong dimensions. I emailed him the dimensions the same day, and he sent back one page of the first order, writing on it that he'd adjust the dimensions and place the order. I never got an updated order back from him. I called every day asking for it, and was told everything was good to go for my dimensions, and because of computer issues, he couldn't sent me the order. It was all supposed to be ready within 1 week. The day before we were to pick-up, I talked to him and he told me it was going to be an extra business day. I called that next day so I could send my driver, was told that Alonso was out, and the person checked and said our items hadn't even been ordered! I was told it would be fast tracked and available in 2 days. I called the day before and was told all was good to go. I called the day of, and Alonso told me everything was good to go. My driver shows up (after an hour drive), and is told by the warehouse that the glass isn't in for the 2 windows. AND the frames were the incorrect size. I called and talk to the assistant manager, and he assured me he would look into it. Alonso then calls me back and says our glass would be delivered the next day. It finally was at the end of the day. Alonso was never honest with me. Additionally, every time I called, I had to wait about 30 minutes on hold to even talk to him. And he never answered any e-mails unless I called first. He says whatever you want to hear, but beware. I'll never use this company again.

Today I took my grandson to the Downey Home Depot to pick out a Gas BBQ grill for his house, The…read moresales guy named TINO was very helpful and he did a great job answering all our question and we walked out with a very nice NEXTEL BBQ grill. Thanks so much Tino for all you help and you have a great attitude and your a good man, your great and thanks for being a good salesman.

I've had to come here twice in the past two weeks and every time I come everyone is so helpful!…read moreWhen I came a couple weeks ago, I had to return some ceiling fans I had bought online and the gentleman that helped me out in returns was a delight! I don't remember his name tho :( he was an older gentleman with white hair, I think his name was John. He was AWESOME! And today.. we needed some new air filters for our HVAC system, staff is always helpful when we come here even when we did self check out!

Terrific customer service, young lady that helped me went above and beyond…read moreReally appreciate the terrific service I received. Thank you very much

People are knowledgeable about all the stuff they sell, and they have almost everything you would…read moreneed. They're not a lumberyard but when it comes to hardware, they have just about everything you might possibly even think you need.

I had a really great experience at White Cap thanks to Bianca. She was super helpful, patient, and…read moremade the whole process a lot easier for me. She took the time to answer my questions and made sure I got exactly what I needed. It's honestly rare to come across someone with such great customer service these days. You can tell she genuinely cares about helping customers. I walked in not knowing a thing and walked out super confidentThank you again Bianca for going above and beyond!

Bad customer service!!!! No asks if you need help with anything or if there's anything you looking…read morefor. I asked if to try on a particular item in which there was no sample of to try on. So they would not open a package so I would be able to try on. It felt like an oh well attitude.