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    The Home Depot

    2.5 (262 reviews)
    Open 5:30 am - 10:00 pm

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    Alyssa D.

    11/22/2025 8:42 am I recently had a very disappointing experience at Home Depot. I went in to purchase 2 gift cards both with separate debit cards first purchase went fine and for my second purchase my card was declined , and despite having sufficient funds,I was denied assistance. Your self checkout associate was extremely rude and told me i was no longer able to purchase since my card declined.I felt there was a lack of understanding and support, leading me to believe unconscious bias played a role in how I was treated. The customer service was poor, and I left feeling undervalued as a customer, and as a current manager in retail myself I felt embarrassed that the store lacked basic culture , values and customer empathy . I hope Home Depot addresses these issues to ensure a more equitable experience for everyone.

    My door
    Tonya F.

    Went from work today to purchase an interior door around 2pm. I went to the door section and asked an employee sitting at a desk on his phone for help. I showed him the item (screenshot) from the online store and he barely looked and advised me to the wrong isle. When I questioned him again he still didn't look but just gave me a different isle. He didn't help, he didn't ask to see if I needed any additional help. I found the door on my own and loaded it myself, paid and left. Customer service 1 star.

    Husky LED work lights
    Andy M.

    Saved the day. Great service. Walked in at 7:30 Sunday night. Yes I know they close at 8:00pm. Went to isle 49 to find some work lights looked for 25 minutes finally had the bright idea of flagging someone down to help. Yvette looked up the item. Way on the other side of the store in a pallet she said. So I'm thinking I'm going to walk away with no solution to my lighting problem. She said how many do you need. She found Sebastian they closed down an isle and brought a lift found the pallet and problem solved. They went above and beyond. By the time I walked out it was 8:15pm. Smiles on all team members faces. Great work by this Home Depot.

    Chef M.

    TERRIBLE TERRIBLE TERRIBLE WITH DELIVERIES! This store in Downey actually ASSUMES no one works and can be home all day long for several days while they break up a seemingly simple order into 3 orders and then KEEP PUSHING THE DATES FURTHER AND FURTHER OUT. Best part? They keep saying that late deliveries are the fault of their 3rd party delivery company. Rrrrriiiiight! Then DON'T USE THEM ANYMORE!!! Do NOT order from this store if you have a job to fulfill with a deadline. They will make you lose deposits, deliver when they want, lie and say they delivered when they haven't, CANCEL your order!!! And Managers??? Yeah. They don't pick up and when they do, calls "mysteriously" dropped. You have a serious project??? GO TO LOWE'S!!!!!

    Ben was so amazing helping me and my nana , we had trouble with a gift card and he was still able to help with credit instead of us waiting 3 week for a whole new card . So convenient and polite.! Definitely would come back .

    Project soon to be completed. Thank you Mgr. HANN
    Carmen M.

    Thank you Manager Hann foe making my shopping on a very hot day a pleasure. You're friendly, polite and you exemplify what all Home Depot employees should reflect.

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    3 months ago

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    11 days ago

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    29 days ago

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    6 months ago

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    2 months ago

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    9 months ago

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    11 months ago

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    4 months ago

    Gio did an amazing job helping me and show me where the item i needed was at. Showed me very great customer service!

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    1 year ago

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    7 months ago

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    4 months ago

    Poor customer service, rude staff, and "new" items were obviously pre-owned after opening them.

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    4 months ago

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    4 months ago

    1st time here, last time here! Made a reservation for rental arrived @1050a. Store was closed. #badbuisness

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    2 years ago

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    11 months ago

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    1 year ago

    Called to rent a dolly. Maribel provided great service. Rental department was lagging but she got the job done. Thank you! Much appreciated

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    Page 1 of 7

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    Review Highlights - The Home Depot

    Upper Management needs to give Crystal a raise!

    Mentioned in 4 reviews

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    Team SoCal Appliances

    Team SoCal Appliances

    4.7(698 reviews)
    4.8 mi
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    Veteran-owned & operated
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    I have nothing but love for this place. Over the years I have bought 2 refrigerators, and one…read morewasher dryer unit from them. Each time was super low stress, quick and easy. I especially appreciated their same day delivery on both occasions when I was replacing my older fridges that stopped working suddenly. Today I had another old fridge take a dive, but suspected/hoped it might be saved. I called to verify that they did repairs on units not purchased through their store, and spoke with Nancy. She said they did, and that she could have a tech to me in less than an hour!! Rudy showed up about 40 minutes later, and was able to very quickly diagnose a faulty fan that he was able to fix just as fast. He was polite and efficient, and he didn't try to upsell us on anything. A refreshing professional. I will continue to make SoCal my first choice for any appliance needs for sure.

    My husband and I purchased a washer & dryer set on 02/15/26 and scheduled it to be delivered to our…read moreresidence. We were also able to request for them to pick up our old washer & dryer for an additional fee. Totally worth it. Rudy and Paolo delivered our new appliances the next day, today, and were thorough and attentive when installing them. We were informed our gas valve needed to be replaced along with a longer gas hose. With our permission at an additional low cost, Rudy was able to restore said items quickly and asked if we had any questions or concerns after installation was complete. Thank you to Rudy and Paolo for your professionalism and great service. We will continue to shop from Team SoCal Appliances!

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    Best Buy Outlet

    Best Buy Outlet

    2.8(38 reviews)
    5.1 mi
    $$

    I went looking for a refrigerator. This outlet is huge. More models and options than anywhere I…read morehave been. Unlike a full service store I was able to explore the selection with out a sales person wanting to assist me. When I was ready for assistance I approached a staff who was able to answer my questions and process my purchase. I saved a considerable amount compared to a full service location. I was able to have delivery and hull away added. This building was once a Gemco then Lucky's and Staters . It is bare bones nothing fancy here. Plenty of parking . Clean restrooms I recommend this location.

    Open for almost a year in Bellflower, this Best Buy Outlet is one of twenty-four across the…read morecountry, including only three in all of California. It consolidates all of the returns and open boxes for the many Best Buys in the area into one big open warehouse area, allowing consumers to actually have choices for product if they are willing to purchase 'used'. I really appreciate the concept, and ended up making purchases on the first trip (which is rare for me). Many of us are used to seeing 'used' merchandise heavily discounted at Best Buy once in a while. These are items that have been removed from their factory packaging, either to be used as demos or to be installed at a consumer's home. Instead of sending returned items back to the manufacturer, Best Buy will sometimes try to sell them as 'open', at heavily discounted prices. Like most good retailers, Best Buy has gotten really good at sharing accurate on-hand inventory data to their consumers. One can check what inventory is at what location, even for an outlet. My wife has been wanting a certain refrigerator/freezer pair when we remodeled our kitchen, so when she discovered many of them were marked as available in the (somewhat) nearby outlet, we decided to make a visit. The building is clearly marked as a 'Best Buy OUTLET', and had plenty of parking. Once you enter, you recognize it as a big open space, with appliances just scattered around. Different appliances groupings are put together, but within that group, they are scattered with no clear system (e.g. different brands can be far apart, and the same exact refrigerator model can be three or four different places). By far the largest grouping was for refrigerators and washer/dryers (almost 1/2 of the space). We were looking for a particular induction stove as well, but they didn't have any. They do sell TVs, but didn't find many. There are a few friendly associates to help, but the expectation is that you know what you want. So questions are mainly around finding the inventory. It was also made clear that what you saw, was what you get...so any missing shelves or accessories would not be replaced. It actually produced almost an auction type of effect, where one could contemplate things like 'there is a missing shelf...is it worth the extra $100 for a complete unit, or can we just order the shelf separately'. It's definitely the opposite of going to an appliance superstore, where the folks work on commission. This is one example where doing research on-line is expected but making the final purchase requires a visual inspection, especially since the different prices depend on it. We were lucky to find many returned items for the products we wanted, so were able to inspect quite a few of them. The prices varied greatly, from 35% to almost 50% for a couple. The associate mentioned that there is no clear reason why one unit might be quite a bit more marked...it could be because of condition, but also how long it has been sitting around (we noticed that for our refrigerator, there were different year models available, with the older model being more discounted). They do delivery here to a localized area, for a flat $100 (no matter how many products you purchase). You check out like any other best buy, and had a little issue with my credit card to get past the fraud detection (best buys are a popular retailer for credit card thieves). To make sure you are getting the exact unit that you want, the associate will walk back with you to mark the unit (and also to make sure another customer won't claim it). The unit is moved to a warehouse, from where it will be stored until day of delivery. It is very similar to other Best Buys, in that the associates will push their credit card, extended warranty, and paid loyalty program. Much of their return policy is the same. One difference is that the manufacturers warranty can be different for open box items, and I was told I needed to call them directly about it (which I will do). So definitely some risk there, but imo worth it to save quite a bit of money. Update on 6/20/2025: Contacted Frigidaire directly, and after a consultation with their legal, notified me that their manufacturer's warranty is not valid for open-box items. That's a game changer, and I think Best Buy is being a bit deceitful here, in just stating that you have to contact a store associate, who then either states incorrectly that it is covered, or more accurately stating that you need to contact the manufacturer. Makes perfect sense if buying from a store like Big Lots...but not best buy. But even with the warranty, we still saved money...so 3 stars it is.

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    Best Buy Outlet
    Best Buy Outlet
    Best Buy Outlet

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    The Home Depot - hardware - Updated May 2026

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