1. Norwalk True Value

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Norwalk, CA

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Norwalk True Value

3.9 (45 reviews)
Open • 8:00 am - 6:00 pm

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Review Highlights - Norwalk True Value

“I've also purchased window glass and screens from them and I like the care they take in assisting your every need.”

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Dunn-Edwards Paints

Dunn-Edwards Paints

(12 reviews)

$$$

Yesterday morning I and my gal pal went into Dunn Edwards and spoke with Thomas Carlton,…read moreAssistant Manager, my gal pal is painting the inside of her house and I am going to help her, I am a retired Carpenter Working Supervisor for the County of Los Angeles, Internal Services Department. I am trying to teach her how things are done, we talked with Thomas once before and this time as the last time he was extremely helpful, and with his knowledge he really showed how simple things can be as long as you know what you are trying to do, and even as in this case that is not the fact... We purchase $80 worth of paint and she was very happy. I saw another women in there, and she was struggling trying to communicate what she is trying to accomplish, the person who was helping her was VERY patient and helpful, as I listened in on the conversation. So here it goes. It doesn't matter if you are a guy or gal, if you are not sure of what you are doing and how to go about doing it with regards to painting, come down to Dunn Edwards have all what you are trying to do in your mind or write it down, talk to these highly trained, skilled professionals, explain to them what you are trying to accomplish, oh PLEASE make sure you have your colors picked out... Then listen to what they are telling you, they will tell you what level of paint you should be looking to buy, and here is the hard part, TRUST them, you won't go wrong, that is the main part and the most important part. Then when you go home, get on U Tube enter Tutorial for painting interior, or exterior of residential home, and then start looking at the tutorials that are there and get some knowledge on how you should proceed. Good Luck and have fun, and if something didn't quite turn out, go back to Dunn Edwards show them from your I Phone, I Pad and they will be able to help you achieve your goal. The trick to this is simple, establish a relationship with your Dunn Edwards person, and you will feel much better as you go along with taking care of the most expensive thing you will ever purchase in your life... Thomas Carlton, thank you for your patience and knowledge and people skills, I and my gal pal will be coming back as once I change out all the case and base inside the house and paint all the interior of the house, no doubt we will be back for different colors as I am trying to introduce her to colorful colors for her various rooms in her house....

I experienced bad customer service. I went in to get my paint matched and the sample I took was not…read moregreat, I'll admit, however the girl was arguing with me about how my sample was not going to work. I asked if she could just try it and she wouldn't. I then asked to speak to someone else then she said she would try my sample. Guess what, my sample worked! She must have complained to the person about me in the back because I could hear them cussing. I'm glad I was persistent. I wish she would have just tried it, instead of arguing. she could have avoided this bad review.

Angelus Direct

Angelus Direct

(50 reviews)

My history with Angelus goes back over 20 years. On my first visit, a helpful lady with curly hair…read moreand glasses guided me through buying dye for my cowboy boots and a leather jacket. I still own those boots, and the finish has stood the test of time! I dropped by recently to grab supplies for a new project--a bottle of Grey Taupe paint, flex-agent, and brushes. The store building looked different than I remembered, so they may have moved, but the quality hasn't changed. I painted a pair of white running shoes, and they turned out fantastic. I even had enough paint left to color the logo on a hat. Highly recommended for any leather or custom paint project!

I had such a refreshing customer service experience with Jess at Angelus Direct!…read more I placed an order a few days ago and realized today that I needed to purchase something else from their store. Since my original order hadn't appeared to ship yet, I emailed their general information address to ask if it was possible to add another item. I quickly received an automated response from a chatbot telling me that my order had already been processed and could no longer be modified. Rather than give up, I decided to pick up the phone the old-fashioned way, and I'm so glad I did! I had the pleasure of speaking with Jess, who confirmed that my order had already shipped but was still willing to help me find a solution. Jess was incredibly kind, accommodating, and courteous throughout the entire interaction. Instead of simply telling me what couldn't be done, she took the time to understand what I needed and genuinely tried to help. That willingness to go the extra mile made all the difference. It's honestly refreshing to be treated so well by a customer service representative, especially when so many companies are replacing human interaction with automated responses. Technology has its place, but it simply cannot replace human empathy, kindness, and the ability to think outside the box to solve a problem. Humans 1, Robots 0. Angelus Direct, if you're reading this, Jess deserves recognition for the way she represents your company. Customer service like hers makes a lasting impression and makes customers want to come back. Thank you, Jess, for turning what could have been a frustrating situation into such a positive experience!

Norwalk True Value - hardware - Updated October 2026

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