I came to return something from DoorDash and they didn't accept it. No problem I was really happy with their customer service. I appreciated their politeness and friendliness. Didn't get what I wanted but I have to say I am happy with how respectful they were. read more

My girlfriend found this place for me, I walked in. I loved it. Better than the big brand stores. I found what I needed which I couldn't find in a big brand store and I wandered around and found some other stuff. I'd rather come here than any other hardware store read more

All If you are planning to buy a BBQ Grill or anything to cook on do not buy from ACE because if you are not happy with the purchase you can not return it, is better if you buy from a bigger seller where if you are not happy with it you can return it within the return time no matter if you opened it. read more

Amazing customer service, thank you to the girl with the purple hair she knew exactly what I need it for my bathroom

Bought a yeti mug for my work cup of coffee. Shoutout to the girl at the register with the septum piercing that informed me about yetis warranty. I appreciate that. Good customer service. read more

Incredible customer service! They helped us find the product we needed and delivered it promptly. Thank you.

They have the BEST customer service and friendly faces, the girl working the counter in pink hair she's amazing and the older gentleman with the awesome beard lol is amazing as well. They went above and beyond and it was early Saturday morning so they don't dislike their job lol thank you again guys keep up the great customer service I'll be back read more

It a good place to buy tools for work around the house or garden, or for some other things like maybe for the car. It a little it hard to find other tools I need to use, but I hope next time I need to buy something else I hope they have it. And to tell you the truth they are friendly people who could help me out. read more

L B Johnson Ace Hardware - Today I I went to Ace hardware store just buy a box cutter, and the help me was kind and he gave a good service. - Hardware Stores Near Me - Maywood, California

I just had the rudest experience. I followed the Ace email directions to pick up my online order at LB Johnson Ace location. The associate rudely told me I was at the wrong location. I showed him the email, and he still insisted I was at the wrong location. He told me I could pay for the items again at this location, and cancel the online order when I got home. Paying twice just didn't make sense to me, and he kept treating me as if all this was my fault, when the Ace email clearly shows I'm at the right location. I'm never shopping at Ace Hardware again. What a waste of my day. read more

Great service at this store. I was greeted and acknowledged as soon as I walked in. Ivan and Daisy helped me find what I was looking for.

Called Ace Hardware and they told me that they made keys. When I got there the lady told me she couldn't make 1 key!!!! Totally a Bad Experience!!! read more

Placed an online order at acehardware.com for pickup at Johnson. My item was being shipped to store and the staff called me to inform me that my order was being ordered and to expect another call when it arrived. As promised they called and I picked up my items without issue. The staff was really helpful and friendly. Its my first time to this ace and I was very impressed with their selection of screws and bolts. One of the biggest selections I've seen in LA so far. read more

Johnson Hardware has been a local business in the Maywood community for decades. They survived the infiltration of the almighty giant Home Depot moving into the area several years ago, I'm pleased to say. They provide hardware parts and service not only residential customers, but to many businesses located in the Vernon area, mine included. What Home Depot doesn't have, Johnson Hardware will. You might pay more for it, but if you need it RIGHT NOW, you're willing to pay the extra cost. read more

I love the service here, everything I come in I get greates and I get the help I need. Today I had a quest on the Mickey Mouse job I had to come up with until the special part will come in the mail, one of the workers ( Daisy ) came to me and ask if she could assist me. Well I didn't think she would understand what I was trying too do, but I let here help me, after 15 minutes she suggested a dia schedule wye. I said ok I'll tried it and it was perfect! So I recommend this place, they always have what your looking for, there on point with helping you and convenient. Once again thank you Daisy for your help, I appreciate it.... read more

Arnold went above and beyond with customer service for me and delivery!! Great communication, very helpful and prompt. Thank you so much for your help!! read more

Called over the phone asking for a part I was told they had it. Drove in, they didn't have the part. Owner was also strangely rude. read more

This store for me represents the many family owned and operated business whether or not is a franchise. I rather buy hardware at stores like this Ace than go to the HD or any other giant corporations because I believe in my community and others as outsiders. One complaint I have with this store as I've seen throughout the years is the customer service is just not there anymore. They have teenagers running the store and they rarely know the store themselves or where anything is inside the store or even if they carry it. The worse is that prices posted by the items are mislabeled, out of place or the price is changed in the system but never bothered to re lable with the updated price. You get to find out when you go to pay for it. You can see the employees are mostly on their cell phones. When I make a critique on any store or service is always with the intention and hope that whose in charge make the necessary changes for even better business practices and better client satisfaction. read more

First time going to this hardware store. Very good experience, the person who helped us name Kevin was very helpful and knowledgeable, he did an amazing job helping us get the tools we needed for our washing machines. Also the young lady in the front register was very sweet and polite. I and my husband will continue to come to this store more often for now on. Thanks guys !! You guys are very helpful and amazing !! read more

This is a true hidden Gem. I looked up nearest hardware store since the Home Depot down the street had a ridiculous line to get in. I arrived here and within a few minutes I was being assisted and had everything I needed. This will be my new go to hardware store. read more

I want to thank Arnold for going the extra mile in finding my back hinges for my kitchen drawer. He never gave up on me after back in fourth phone calls he really wanted to c through that I found them hinges after years of research through different company's Arnold was my soul provider thx bud read more

Terrible place. Reserved a Storage shed on the phone with Arnold to pick up the next day. Next day I drive for 2 hours to pick it up, just to be told that it was sold to someone else. Not a trustworthy customer service. Never ever will I be going there again. read more

Awesome service and staff! They go beyond with customer care! Thank you! They were able to help me with a special project. Couldn't have completed my project without their help. Amazing! read more

This place is the worst service hopefully they all close down all ready there was one in bell gardens with good service but they close down

So far I am loving this place!!! The third time I have come in with questions and they are really helpful. The younger employees need to improve but the rest are amazing. Give you tips and if they don't know they will send you to someone who does. read more

Pretty amazing customer service! I was researching an uncommon shaped mason jar online and couldn't find it at any retailers. Amazon was charging eight dollars for delivery, and every other place that carried it wasn't able to deliver it in the time that I needed it with reasonable shipping charges. On the ace website they indicated that this location had the mason jars. So I called and they were able to set some aside for me but I needed 60 total. They offered to order them and would be in for me and the next day! I found it so helpful and they were very friendly.... good old-fashioned customer service. The shop may be a little bit messy with dust on some shelves but the people there were very nice and I was able to get my jars and not pay shipping by the time I needed them. read more

We bought the "Corona 6-piece bar" from here. We called and ordered it on Tuesday & they told us it would arrive by Friday. The bar indeed was there by Friday. We were in the area & decided to stop by in the car to see if we could fit the bar (in the box) into the car. The workers were wonderful, they measured the car & realized the box was not going to fit. We told them we would come back in the truck but they told us not to worry. They had their driver follow us to our house & delivered free of charge. I will definitely go out of my way to purchase & bring my business here. read more

L.B. Johnson Ace Hardware has been our family's Go-To hardware store for over 40-years! At this store, you are treated as if you are family and they make it their mission to provide you with exceptional customer service! They care! They are problem solvers! If they don't have the item, they will order it for you, or even suggest a competitor that may be able to to take care of your request. I've seen generations of families continue to shop at this store, and we do it because we know that L.B. Johnson Ace Hardware values their CUSTOMERS and genuinely care about the COMMUNITY! We appreciate you. read more

i was looking for several items and decided to call, wednesday, 9/11/13, ACE HARDWARE in maywood. i was put on hold for 3 minutes. by the time they were back on the phone, i was told by JC that they were about to close and could not help me because the register was down. he took down my number and promised to call the next day. i never heard from him. so i called and spoke to OSCAR and he was quite professional and took down my order and promised the item would be there friday, 9/13/13. i thought it was great and said i'd be saturday, 9/14. when i walked into the hardware store, one of the employees was a personal call and was cursing up a storm!!! since he was on a platform i looked up to let him know that we can hear him. anyhow, that same employee "helped" me and said my items were not ordered because the online prices were not the same as their price...(?) bottom line, i was promised the items, which they never ordered, much less honor the online price. oscar was never around to discuss the order. he had his employee do his dirty work!! read more