Came here with my daughter who needed parts to change drawer handles on a nightstand she…read morerefurbished. The employees were super helpful...I mean above and beyond. We were greeted upon entry, the store was clean, we were directed to the appropriate aisle, and once there, the next employee helped her find the correct sized washers needed and even put them on for her. I wish we'd taken all the drawers inside for him to install for her. I felt valued as a customer and would recommend this store to friends and family.

I am writing to complain about my experience at the Gardena 14000 Crenshaw Blvd location. My first…read morecomplaint is simply the young lady Rosemary( is the name on my Receipt) did not know how to measure properly. There was a gentleman at the register that was helping her round numbers off so I assumed they got it correct. I received the call and my screens were ready about a week later. I go to pick up my screens from Long Beach California, bring them home to my surprise. They do not fit. I immediately called the store and let them know that the screens were not fitting properly. When I get to the store I got the opportunity to speak with the manager, Miss Sabrina. She was very pleasant very apologetic and sincere. I also noticed on the rescreened that because of the way the screens go back into the window that the tabs were on the wrong side, Miss Sabrina wrote a note for the screens to have the tabs placed on the correct side. She also noticed my small window screen, which was a a new screen was thicker and taller compared to the original one. She lets me know that we'll make it a priority and will give you a call when they're ready. I believe I dropped them off on maybe Wednesday or Tuesday and I hadn't heard from anyone over the weekend. Here comes Monday. I just called to check on the screens to see what the progress was. I didn't get the associates name on the other end of the phone, but they did mention that the screens were ready. I had my mother pick up the screens because I was not feeling well. She brought the screens back to me I immediately knew that they were the same screens simply because the tabs were not placed on the correct side. The small screen did not fit back in the window again I get on the phone and complained again. Miss Sabrina says she's so sorry we're gonna go ahead and give you your money back. I had a question I wanted my screens re-screened and I wanted to know based off the originals. Would they be able to do it . the manager Lila stated we've done your screens two different times and we're gonna go ahead and give you back your money, no one looked at the size of the screens, the height of the screens to make sure they were the same. No one looked at the tabs to make sure the tabs were on the correct side of the screen. I am simply writing to let you know the service was poorly done. Unfortunately, I'm not sure the staff even respect the on-site management. For the rescreened department to receive instructions from the manager and blatantly disregard them. attached, you will find videos of the work that I received.

First time here, very happy with the helpful staff. It's out of my way, but I'll come here again…read moreinstead of the larger chain stores

I came to return something from DoorDash and they didn't accept it. No problem I was really happy…read morewith their customer service. I appreciated their politeness and friendliness. Didn't get what I wanted but I have to say I am happy with how respectful they were.

The staff is so helpful, always happy to come here and avoid the lines and ppl at home depot…read more The owners are amazing , always improving the warehouse

Great old school hardware store at downtown with a friendly and helpful crew, they were very kind…read moreand very helpful with some plumbing inquiries I had, fully recommended.

If you need it, they either have it or will get it for you.. It is so easy to just call them, tell…read morethem what you need and they deliver to my building.. GREAT customer service

This place is awesome, it has everything you need. Even the things you think they wouldn't have…read morethey had that too. The customer service is very friendly and helpful, full of knowledge and friendly. Their prices are fair. I would recommend if you need something and are in the area, definitely check this place out.

I had high expectations for this company, assuming they would be professional and reliable, but my…read moreexperience has been nothing short of frustrating and disappointing. I placed an order back in April totaling $2,000, and to this day, I still haven't received the full order. They initially shipped only half of my items. Had I not noticed and called them myself, I doubt they would have ever informed me that the remaining part of my order was backordered. When I called, I was told it would be delivered the following month. I was patient and waited. As that date approached, I called again--only to find out yet again that it was not coming and I'd have to wait another month. I continued to be patient. Another month goes by--still nothing. I called again, and was told my order still hadn't shipped. No one ever contacted me, no emails, no updates--absolutely zero communication unless I made the effort to call them. Now it's almost the end of June, and this morning I'm told it won't ship until AUGUST?! Are you serious? That's four months of waiting, chasing them for answers, and receiving nothing but delays and broken promises. To make things worse, I'm losing money because I can't rent out my units until this order is fulfilled. This delay is directly affecting my business, and the company has done nothing to make things right. No updates, no solutions, no urgency--just me having to do all the follow-up while they fail to deliver. This has been an incredibly unprofessional experience. I would not recommend this company to anyone expecting timely service, communication, or accountability. Completely unacceptable.

The manager; Jose Naranjo, at this location is amazing. You receive a quick response When dealing…read morewith your personal accounts. he's knowledgeable about products and services. You can order almost about anything from this location with quick turnaround pick up times.

I had a hard time finding a basic light switch! After searching a few big box stores, I tried…read moreWalters. Not only did they have the switch, the staff was so friendly and helpful!!! The location was clean and appeared to be well stocked - They're right off the freeway which is convenient also.

Friendly and knowledgeable service; love that the employees wear masks…read more The store is well run and well stocked.

Came here on a weekday afternoon to buy a new, larger water heater with my husband. It's literally…read morejust a warehouse with all the items displayed about. We saw that the water heater we specifically wanted was placed elevated in the back area for employees only, so we just had to go up to the register to make the purchase. It was pretty empty with a few employees and I assume a regular or two (plumbers I think??) that were conversing. Another employee/manager had to urge one of the staff members to actually help load the heater into our truck though as they kind of just left it on a dolly for us at the entrance/exit, haha. It was fine, we would've been able to do it, but I appreciated the encouragement to help us. There's a bit of parking in the back that leads to the store.

This Place is a Real Shit Hole Slow as Hell The corperate should be ashamed of themselves!!!! ITS…read moreBAD For Buisness!!!

Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

Helpful employees at the store, ample inventory and good selection, parking lot and street parking…read moreavailable. Stopped by to get some putty, paint, small brush and spatula to fix a small messed up on a set wall