Well, first of all dealing with John and Jeff is the worst experience I've dealt with with any type of automotive dealer service department. I've had multiple interactions with the gentleman working there and they haven't been pleasant. Why is it such a pain in the rear end to get anything done with these people? Is this not a service department? For the three months I've been trying to get a sensor ordered and replaced for the ABS system on my grandma's car. The only way to get anything done is if I go down there in person. And yet still, the part has not been ordered, nor have I received any phone calls. Half the time when you do call and nobody answers or people are not working and they say they will have them call you back the next day which never happens and they don't wanna deal with you . Simply preposterous! We will stop buying our vehicles from this dealership furthermore. We have bought many vehicles from them over the last 35 years and trying to get anything fixed or serviced on the car has been a big pain in the ars. I will fix it myself to keep my grandma safe because these people are too lazy to do anything!! Thanks, Nathan Foley read more

I think John, head of service, needs to get complaints more often. Let's get one thing straight: I haven't even gotten my car worked on yet, and I have literally nothing good to say. After my initial intake, I was already pretty put off when John stalled my manual twice and really gave no form of communication or direction. After you drive your car up and wait in line--which might I add, the ass end of my hatchback was sitting in the busy road for a cool five minutes, praying I don't get hit just saying it would've been great to be directed to the second lane. which I might add nobody knew it was there until John stalled my car into it. Get done with intake, car is done. Not that anyone asked, but my dad was hospitalized, and I haven't been able to communicate my situation too well due to mental stress. So I show up to pick up my car 10-5 minutes before they close. John is at his computer and the secretary is sitting there, I think doing paperwork. So I ask, "Can I get my car, please?" He says, "That's not possible. You came too late." I said, "You're open to 5. It's 4:55." He says, "Well, I can't do that paperwork." Then adds "John logged off his computer." John actively looks up gets up from his computer, asks if he can help, I tell him the situation, and he follows it up with, "No, I can't help ya I hus logged off my computer and I don't know where your car is" Buddy boy, John, you get paid $40-$60 an hour, or you're on a wonderful cushy salary. I was late because I had to stay 10 minutes later at my job. It's sad you can't either. Lord forbid you make anyone's lives easier. It's sad that possibly the only way for u to step up a knotch was when I had to tell you my dad was hospitalized in Redding for you to possibly offer to get it ready for the next day. That doesn't help me today, JOHN. Useless old men. Don't worry, I'll be calling the dealership and saying the same thing verbatim. The older generations like to make fun of the younger generations, but it's sad how they truly are--if not more lazy, insensitive, and just downright unhelpful--than they like to put on. read more

This dealership goes above and beyond! I leased a car from them and did the transaction remotely, as I'm based in the Bay Area. Pricing & negotiations were straightforward and comms with my salesperson, Hunter, were clear. He responded to any questions that I had almost immediately via email or text and occasional phone calls. What I truly appreciated was that Hunter made himself available on a Sunday, where the dealership is normally closed, for me to fly up and pick up the car. If you're looking for a new car, and a Hyundai in particular, I'd highly recommend Northwood and Hunter. read more

Northwood Hyundai - Auto Repair Near Me - Eureka, California

I have bought 2 cars from this dealership. In 2020, I bought a 2016 Buick Encore. My credit wasn't the best but they still got me a good APR. Last week 8/28/2025, I traded in my Buick Encore for a Cadillac XT4 Sport. The salesman was Gabriel and he was awesome. There was no pressure put on us and everyone was very friendly. I highly recommend buying a car here. read more

2nd time in 1 month our car was in the shop with them. This time for the trunk not opening. My husband was told they would work on it when they had time. That was fine with us. We left a message for Will to call us back after almost 2 weeks. 3 hours went by with no call back so we picked up the car. The trunk still wouldn't open. I went back. I spoke to the service manager who was wearing a Grey hoodie around 3:45. The trunk would still not open at first and neither would the inside button release. The manager did get it open finally. He told me I had to stand to the side for it to open. Then he showed me how to push the button on the fob. I told him "Please don't talk down to me. We never had to do that before and we've had this car for 3 years". He did not look at the trunk release in the glove compartment because he couldn't find it. My daughter was treated the same way when she had to take her Santa Fe in for a problem. And she bought it there. No more with Northwood Hyundai. The service department is the worse. Women please be aware of this. I'll take it to a local mechanic from now on. Why is there no spot for zero stars? read more

If you're looking for a customer service experience that cares to communicate with you at all, turn elsewhere. Staff here are short and curt with anyone not worth their time, which is anyone calling their phoneline, apparently. Make sure you start talking quick, because the receptionist will NOT ask how they can help you, will NOT understand your reason for calling, and WILL forward you to voicemail at the first opportunity. Choose another dealer in eureka, theres plenty. read more

Elliot was very helpful with the car buying process. Very friendly and knowledgeable. Thank you!

We had our car towed to this dealership because the check engine light came on. They ran diagnostics and found that the engine coil in cylinder 3 needed to be replaced, so they replaced all of the spark plugs and the one engine coil. Fast forward two months, and the check engine light came on again. Same problem. Instead of asking us if we wanted all of the engine coils replaced, they only replaced the bad coil without apparently checking to see if the others needed to be replaced. The original repair cost us $900 (plus we had to fly from Seattle from SF and rent a car to drive to Eureka and then and drive back home) and the car still didn't feel quite right after we picked it up. Now we are being told that this repair will cost $1200. If they had quoted us the cost to replace all of the coils in the first place (or at least given us that option) I wouldn't have my car in the shop a second time having the same thing done two months later and it would have probably been about the same cost as it is now and I would have only have paid $1200 one time instead of having to pay $900 originally plus $1200 this time. read more

Recently my daughters 2011 Hyundai Sonata's engine froze while driving out of town. Fortunately she was not far from Eureka so her car was taken to Northwood Hyundai. The dealership informed me that Hyundai had been having serious problems with the engines that were manufactured that year. They thought that Hyundai would replace her entire engine at no cost even though she was over one year past and 700 miles over the warranty limits. From the moment I arrived at the dealership they were so welcoming. They assured me they would do everything they could to get a new engine for her and had confidence in Hyundai. A few days later I was contacted and told Hyundai would warranty the engine at no cost. Amazing service and attitude by Northwood and Hyundai. I would strongly recommend this dealership and Hyundai. Paul Nicholson, Retired Insurance Agent read more

So far, my experiences here have been good. No pressure, helpful, friendly staff. I've not dealt with the service department yet, but that will happen during my next trip. read more

Go see Dmitry A. (Sales Consultant extraordinaire)!!! They have a great team at Northwood Hyundai/Chevy - Dan and Associates. No pressure sales tactics (very open and honest) and they seemed to really want to help you. It was 5:30 pm (shop closes at 6 pm) when we arrived to "look." We were introduced to Dmitry and it was a good fit from the get go! We believe, we received great customer service and the transaction was essentially painless! If you are considering a new car, why not a Hyundai (best warranty) and go see Dmitry. He will provide specs and colored brochures on any and all models that you might be interested in. Questions are answered thoroughly and factually. Dmitry is concise and to the point but friendly and accommodating. My husband and I did our homework, aprox. 2 yrs (off and on) about Hyundai's before deciding to come down and take a look. We heard so many good things about their warranties and people just love their Hyundai's. I currently drive and LOVE my Volvo XC90 SUV (9 yrs) but driving down to Santa Rosa for servicing was getting ridiculous. So when it came time for a new vehicle, I definitely wanted to remain local. Glad I made that choice! *** Hyundai has various options and great programs such as the Recent Grad Program and Military rebates- extremely cost effective and helpful if you are considering buying a new car. I am happy and look forward to many more Hyundai's! Cheers! read more

Great direct and simple conversation with Jose made my buying choices clear. Thanks Jose for all the help and information!

Don't trust this dealer. They do not participate in costco new car buying program, and if you ask, yhey say they will honor it. I told them the model i wanted and it was substantially more than other bigger dealers. Hate liars! read more

Like many others who shop at Northwood, we are a dual Hyundai/Chevy household. Recently we replaced our ten year old Sonata with a Santa Fe! Love love the car! Thanks again team Northwood! read more

I've only dealt with service here thus far and have had all good experiences with Jessica, Brent and Will. Highly suggest asking for one of them when bringing your vehicle in as they'll take care of you. read more

Have had nothing but a GREAT experience when buying my cars at this dealership. Eric is a straight shooter when it comes to dealing with a sales person. They are a no pressure, very informative sales staff that will steer you in the right direction whatever your needs. read more

Had to drive 300 miles only to find out that the vehicle was damaged and poorly repaired. Nobody told me that in advance. I almost laughed when heard that the damages are cosmetic, because they could not align the fender with the hood! Thank you for the awful experience and the ruined weekend. read more

Buying a car is usually an ordeal but Linus took it to a new low. He was arrogant, condescending, and untruthful to boot. I would never do business there. Their prices are inflated and they are not interested in doing business. Avoid. read more

It is especially irksome that the GM constantly advertises how they don't play games at Northwood Hyundai when in fact that is exactly what they do. We recently went in to trade in a vehicle and purchase a new Tuscan. We asked our salesperson Liz to have their car buyer tell us how much we could get for our trade-in. In essence, Liz kept telling us that if we would first commit to buy then they would tell us how much they would give us for our trade-in. Then we would say, please tell us how much we can get for our trade-in and we'll tell you if we can afford a new car. Then she would start playing the game again and would tell us that they wouldn't give us a trade-in value until we committed to buy. Finally, we said we're not going to play this game anymore and left. So we drove from Humboldt County down to the Bay Area. The Hyundai dealer there gave us a trade-in value within fifteen minutes. And the even better news is that we paid over $2,000 less for an identical vehicle at the Bay Area dealer. read more

service was great very respectable and prompt. However the financing can get you if you do not know what you are doing.... sad to say I will never go here again after this ordeal. read more