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Roy's Auto Center

2.4 (28 reviews)
Closed • 8:00 am - 6:00 pm

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7 months ago

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4 years ago

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4 years ago

Sold me the worst car I have ever owned. I have spent well over 2,000 in repairs in a vehicle I have owned for 3 years

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5 years ago

Unprofessional and sleazy. Avoid this place. Adam as a salesperson was terrible. Don't go here if you have a choice.

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5 years ago

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7 years ago

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16 years ago

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13 years ago

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Regina O.

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14 years ago

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Regina O.

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12 years ago

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11 years ago

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11 years ago

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7 years ago

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7 years ago

Good guys to buy from, extremely fair and willing to negotiate the price. Not once did I feel pressured to buy the car

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15 years ago

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12 years ago

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Northwood Chevrolet

Northwood Chevrolet

(49 reviews)

Kind of torn on this one. I went to Northwood, pre approved for financing from GM. So I filled the…read moreonline prequal and sent them the letter through gm online. The next day I find out my credit had been ran seven times, and again by gm, who had already offered me a loan... so I made an appt. went in two days later in person i said, "look I'm a year out of a 3 year bankruptcy, and I've worked tirelessly to get my credit score back over 700. I have a letter here from GM. I've been approved for 36k or less so rather than shop around for a loan I'd rather take this offer while you have a few cars that fit the bill." I was told by my salesman who was green AF, that's not how it works here, the finance guy makes all those decisions. I was told I could not speak to him at all. I feel like I should have walked right then, but they had the exact car I was looking for so, i said lets look at what you can do. I filled out some forms, which was odd, because they had already run my credit 7 times, but i assumed they knew what they were doing. they ran my credit to 6 loan companies and gm... again...all dinging off on my phone as it was happening. As I'm literally showing the sales rep saying wtf you guys just dinged my credit 14 times in three days when I already came with loan approval from gm in hand? this was not a prequal letter, it was a loan approval. I later brought this up to the finance guy who I was not allowed to speak with for an hour and he comes out and says "we'll we got you approved with GM" he said "Don't worry your score will drop like a rock but anyone important will know you were shopping for a car" - ok d.b. we'll my score went from 730 to 598 in 1 week because I have too many credit enquiries, and I came prepared to not have this happen. You guys need to listen to your customers, as you work for us remember? meanwhile the car wasn't detailed and there are quite a few spots with window sticker type sticky that needs to be professionally cleaned and buffed off. So they said, come by on Sat. So I did... But it turns out the detail guy wasn't in, and wasn't going to be. so I've been told now they will detail my car, and buff that sht out when the new plates come in, whenever that is. So I have a brand new car that desperately needs a wash and detail, and they owe me one... Judging by the reviews Im not sure if i should even let you guys service my vehicle which is free under the warranty I paid extra for... I'm the greatest customer ever, easy going, come with all the resources to get the job going, I don't ask much, I'm never rude, and I just want to be treated fairly.. I'm buying the first new car in my entire life, it should be a great and fulfilling experience. I should walk away excited, and happy as its the f#$king american dream!. but the only taste I have in my mouth is I shouldn't have bought here... 2 stars for my kick a$$ Chevy!! 1 because Hunter tried his very best...

Horrible attitude from an employee, went in there with my friend to get her car after they did some…read morework on it and the guy I think his name was Jeff was Sooooooo rude! He needs an attitude adjustment bad! He had her signing papers and was literally trying to cover the words so she couldn't read what she was signing. So disappointed do better!

Fraga's Sweetheart Motors

Fraga's Sweetheart Motors

(9 reviews)

Highly recommend. Lyle was easy to work with. Happy customers thank you for working with our family…read moreto get transportation!!

I have bought two vehicles from them. First one, a 2005 Toyota Tacoma TRD sport. It ran great…read more Besides replacing the clutch, there were no issues. As time went on, low gas mileage and payments helped decided on a Subaru Outback, decent gas mileage and could still get me everywhere. I bought a 2006 Subaru Out 2.5xt. For the three months that I had it, it was in their shop. The first drive over the 299 it didn't even make it to Lord Ellis Summit. First, they said spark plugs, replaced those and it was still was running horribly. Smoking, getting 15 mpg. Then I found out it required premium gas, they told me this car required no special maintenance. I would not have boughten this car if I knew it needed premium gas. They blew off my numerous phone calls about how horribly it was running until I showed up with it smoking. Turned out the car had a hole in the boot to the turbo, (their mechanics couldn't figure it out, so it went to McCrea) then some dried and cracked hoses. Supposedly they fixed it. It was driven to Oakland and back. Started doing the same thing as soon as we got into Fortuna: no power uphill and rough sounding. continued to get so bad I could barely drive from Samoa to Eureka. Took it back to them. Turned out to be some coil. My dad picked it up. It started acting up again. Turned out to be the timing belt tensioner and a faulting water pump. I ended up having to return the car because of all these problems that were constant for three months. I missed work and time to look at new housing out of the area because I didn't have a car for three months. This was the worst car buying experience ever. From them buying my truck back at such a low price to the overpriced falling apart Subaru. Yes, they paid for it, only after I called them out, they only believed me until I showed up with a smoking car. And I have NEVER seen a car come back so many times from a shop and had it run WORSE then it came it.

Northwood Hyundai

Northwood Hyundai

(19 reviews)

I think John, head of service, needs to get complaints more often. Let's get one thing straight: I…read morehaven't even gotten my car worked on yet, and I have literally nothing good to say. After my initial intake, I was already pretty put off when John stalled my manual twice and really gave no form of communication or direction. After you drive your car up and wait in line--which might I add, the ass end of my hatchback was sitting in the busy road for a cool five minutes, praying I don't get hit just saying it would've been great to be directed to the second lane. which I might add nobody knew it was there until John stalled my car into it. Get done with intake, car is done. Not that anyone asked, but my dad was hospitalized, and I haven't been able to communicate my situation too well due to mental stress. So I show up to pick up my car 10-5 minutes before they close. John is at his computer and the secretary is sitting there, I think doing paperwork. So I ask, "Can I get my car, please?" He says, "That's not possible. You came too late." I said, "You're open to 5. It's 4:55." He says, "Well, I can't do that paperwork." Then adds "John logged off his computer." John actively looks up gets up from his computer, asks if he can help, I tell him the situation, and he follows it up with, "No, I can't help ya I hus logged off my computer and I don't know where your car is" Buddy boy, John, you get paid $40-$60 an hour, or you're on a wonderful cushy salary. I was late because I had to stay 10 minutes later at my job. It's sad you can't either. Lord forbid you make anyone's lives easier. It's sad that possibly the only way for u to step up a knotch was when I had to tell you my dad was hospitalized in Redding for you to possibly offer to get it ready for the next day. That doesn't help me today, JOHN. Useless old men. Don't worry, I'll be calling the dealership and saying the same thing verbatim. The older generations like to make fun of the younger generations, but it's sad how they truly are--if not more lazy, insensitive, and just downright unhelpful--than they like to put on.

This dealership goes above and beyond!…read more I leased a car from them and did the transaction remotely, as I'm based in the Bay Area. Pricing & negotiations were straightforward and comms with my salesperson, Hunter, were clear. He responded to any questions that I had almost immediately via email or text and occasional phone calls. What I truly appreciated was that Hunter made himself available on a Sunday, where the dealership is normally closed, for me to fly up and pick up the car. If you're looking for a new car, and a Hyundai in particular, I'd highly recommend Northwood and Hunter.

Harper Motors

Harper Motors

(109 reviews)

I expectantly had to purchase a vehicle and I was nervous. I am widowed and this was always my…read morehusband's area of expertise. I was very concerned about getting a lemon or taken advantage of, but I needed a reliable car. I received wonderful service at Harper Motors even though I was purchasing a used vehicle. The staff were patient, informative and I never felt pressured to close a quick deal. I was very happy with my selection of a 2022 Toyota Corolla. The vehicle had been in a minor accident and the Carfax was provided. After several months, the repair from the accident did not hold properly. I felt sick thinking I was stuck with a $2,000.00 fix (quoted by a local repair shop). I didn't know how Harper Motors would respond but I thought it was worth contacting them before getting the repair done. They were incredible. They set up the work with a repair shop they use and the issue was resolved free of charge for me. I am so impressed with their willingness to back their product. I only got one key with the car and was very concerned about losing it. I paid the $300.00 plus price and ordered a key/fob through Toyota. The day I had the car repaired, I also had an appointment to get my new key programmed. While at Toyota, they asked if I also wanted a complimentary inspection of the car. I agreed and they discovered that the high beam on the passenger side was not working. This is where the impact from the accident had been. I stopped by Harper Motors to see if they would deal with the light issue. Again, I was shocked. The manager was immediately involved and said that it was a serious safety issue for me. They talked to their service department and found that it wasn't a simple fix, such as a bulb replacement. The whole light fixture had to be replaced. I felt that sick feeling again that they might say it was on me to get it fixed. That was not the case. They ordered the light, had me schedule with their repair shop to get the light installed. The bumper that was just fixed from the Carfax accident had to be removed. They were not irritated at all. The car is in great condition and I am very thankful for the professionalism of the Harper Motors staff. Note: It appears that the initial repair work on the car was not done by Harper Motors, but they made it good.

I recently traded in my older Kia Soul for a newer model. My salesperson, Areilla Adams, was the…read morebest! Very professional, kind, knowledgeable, and most importantly, not pushy! Great experience overall. Thank you, Areilla!

Roy's Auto Center - car_dealers - Updated May 2026

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