The way that Kenneth Jones navigated us through a remote a remote sale and put all the ducks in their rows was commendable. I shopped around and had less than straight forward interactions with a few dealers. Kenneth was straight forward and direct. He was patient with me when I was frustrated and made the sale easier than buying a bicycle at REI. On top of that he seamlessly juggled my purchase while accommodating a local celebrity who was also making a purchase at the same time. read more

Shady shady shady -- salespeople Great , finance manager - shady , hard to deal With ... tells untruths, customer is never right, very bad experience , I'm sure he has his point of view but forgets what a customer is going thru dealing with life and shopping for a new car - it's unfortunate , a huge waste of my time . If you work 7 am to 8 pm and only have part of a weekend off and you need a car asap - this is not the dealer for You. read more

Huge shoutout to Forrest Garrison at Mccrea Nissan! Forrest went above and beyond--fast, easy financing, hit every must-have, and walked me through all the cool features. Couldn't be happier wit my car buying experience and finally taking home a vehicle my family can rely on! Thanks so much!! read more

Amazing experience getting a Nissan rogue with sale consultant Josiah McGee . He is very helpful and makes sure you get a safe a reliable car. read more

The service center is amazing. They are always helpful and will point things out that need attention in the future. They are dog friendly, which is an added bonus. Fair pricing. read more

After asking what sort of vehicle we were looking for, Sage selected and showed us a vehicle that, although I might have initially passed by, was and is the perfect fit. I trust the dealership and I appreciate the vehicle; I like it a lot! I thank Sage for his friendly assistance with the purchase. read more

I've been to this shop a few times over the years and, as happened today, had them simply fix whatever was wrong with the truck, with no charge other than the basic 1-hour diagnosis labor charge. I've even had them fix the wiring in my headlights with no charge at all. Really outstanding service, every time. On the rare occasions when the old Frontier is acting up, McCrae is always there to help. 5 stars. read more

This was my second vehicle I purchased from Mccrea Nissan. I came back for a reason. I will buy from them again! Great people that make you feel like a friend. Salesman Zack was excellent. Extremely knowledgeable and no pressure. Good Job Mccrea!! read more

We were looking for a new car that offered good visibility and ease of entry and exiting. Sage contacted us via e-mail early in our search and offered to help us in any way he could. Sage maintained contact with us for over a month. On January 29, 2023 we bought a 2023 Subaru Crosstrek from McCrea and are very happy with it. Sage has continued to offer his support in any way, and we trust that we can continue to count on him. read more

I came here totally frustrated because my key was screwing up for weeks. They not only only greeted me immediately but helped me get my key taken care of and I was out of there in 15 minutes. Great customer service and comfortable atmosphere and they made my day. I definitely will be recommending all my fellow Nissan and Subaru friends to come to this location to get their services! read more

We went in Saturday and filled out the application for a vehicle. They told us that the banks are closed but they will hear back on Monday. They texted us told us that they were working with the bank early Monday morning and then by early afternoon they texted us and let us know that they sold the car that we applied for after they had already run our credit and it brought our credit scores down. They couldn't even wait to hear back from the bank before selling it right out from underneath of us. We've recommended family and friends to purchase a vehicle with these guys three separate times this year. They've sold three cars because we recommended them. This is bad business practice. It's unprofessional it's rude and disrespectful. We will never recommend them again. We will never purchase from them again and other people should be weary about them too. If I could give them zero stars, I would. read more

I brought my car in to get the license plate and back up lights fixed. $700 and three visits later they want me to come back again and spend more money to fix the lights. I'm done! They were really nice about it. read more

Ken was really helpful! We had fantastic customer service and I would not hesitate to use them again. Very helpful, straightforward and really went out of their way to make it convenient and easy to get my car serviced. Thank you!!! read more

Thinking I'm tired of all the stuff they try to sell you at Jiffy Lube I decided to use a dealer coupon for an oil change and brought the Altima into McCrea. That part went as expected $36.95 When I picked up my car however, they said it would need a new CV axle and boot for well over $300. Since I was about to leave town I asked if this would be dangerous driving-they said No, I made an appoiintment for later in the month. While I was in Sacramento driving at higher speeds the car handled badly so I took it in to Les Schwab. They balanced and rotated the tires; asked them about the CV boot and axle which they said was 100% fine! The service at Les Schwab was Free by the way. If you get an estimate for $300 from Nissan I'd reccommend a 2nd Opinion, shop around! read more

I was very excited to purchase a new LEER canopy for my truck, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with the service provided to me in hopes you implement better employee training for those providing customer service. Nissan McCrea Service. I was asked to drive 1-1/2 hour, one way, to personally order a canopy for the truck. Set up appointment to install canopy. Told it will take 4 hours. Explain I do not live in the area and will be sitting in the waiting room. Request expedited service. Arrive at 10 am appointment at McCrea. Wait entire 4 hours and only to be told that McCrea has ordered the wrong canopy. Canceled order feeling an immense disrespect for the value of my time. Check received for refund of canopy. Bedliners Plus. Call and give VIN number and truck bed measurement. One month later arrive at 10:30 for appointment. 11:30 on my way home with new canopy. There is not a thing that I ask from McCrea Nissan dealership. I only write this review in order for management to understand the type of customer service that is being given to their clients and the reason why I will not be returning. read more

We just moved up from the Bay Area. My husband has always taken his Nissan Frontier into the dealerships down there to be worked on but it was always a battle. The dealerships there, Serramonte and Boardwalk, speak to everyone like they're a baby and don't actually do what was asked of them, not to mention really rude phone manners (Serramonte Nissan). So I called up and made an appointment. Everyone I spoke to on the phone was nice and knowledgable. I called on a Thursday and made an appointment for Monday at 8 am. We accidentally over slept after a road trip that weekend and I called the dealership up. I thought that I would be given attitude for messing up the appointment and have to wait another week for a new appointment since the truck needed a lot of work done. Robert spoke with me and understood mistakes happen. Once he realized I didn't have to have the truck back the same day he said come on down and they would try and get it all done the same day. Sweet! Jesse checked us in. Wonderful, warm personality. He listened to all the little glitches my husband had told the last dealership about and were still there nagging him because they might actually be a big deal. Jesse listened. Wrote everything down we said. And repeated it back. ---GREAT! That's just what I had wanted to hear, that my concerns were heard and going to be checked on! 5 hours later I get a call from Jesse. Everything was checked a few things were found it's going to cost $95. Great, fix it! And I get it back today, amazing.... You two gentlemen have given me and my husband faith in Nissan Service Centers again. Thank you. I hope your boss reads this and he can give me a call because before I ran into your department I was cursing the Nissan brand and dragging it through the dirt (sales department too, but that's another yelp story). Great job. 5 stars hands down. read more

Mccrea Nissan - Street view - Car Dealers Near Me - Eureka, California

McCrea Nissan has an incredible service Dept! Absolutely awesome service. I always feel valued, respected & well cared for. Ken Gordan & Jesse Conn in the service department are top-notch. Honest, hard-working and reliable. I give them both 5 stars and recommend them highly!! Wow, hard to find good car mechanics you can trust. These guys are excellent. read more

UNSAFE! This place "certification" is a joke. The truck they sold me had two pretty obvious oversights. I'm not a mechanic and I found them. Coming home on hairpin turns, I noticed a very loud chewing noise. What I found was they put oversized tires on the Tundra to make it look big, even going so far as to really brag about how new they were and how great they look. I had to take off my factory mud flaps to avoid damaging the tires and body of the truck. WORSE, while noticing, I touched the bumper and it moved. I looked and low and behold there are two holes with MISSING BOLTS... the bumper was not even attached to the frame. I am now contacting the NMVB -- STAY CLEAR of certified used cars here, they obviously are amateurs here as I have no real mechanical abilities and found this out on my own. I wanted to know how much brakes were left on my truck, too. When I was paying I asked if I could get a copy of the checklist (certification) that was done on the truck. I was told no there was not one, and I asked how do I know? The man there told me their reputation was on it. Then he made some snarky comment about me buying a Toyota from them, he really likes Nissan. (maybe he shouldn't sell them on his lot?) UNHAPPY CUSTOMER. read more

Mccrea Nissan - Where are the bolts?Bumper not properly bolted to the frame. - Car Dealers Near Me - Eureka, California

See all

Had a really fantastic experience at McCrea Nissan! I had been previously looking at a Subaru but it was too far out of my budget. Alex(primarily located at the Subaru lot) was able to find me a better deal with a new Nissan Rogue. I was offered more money for my trade in and the finance department didn't offer me any kind of unnecessary add ons. Not to mention I wasn't stuck in the office for more than 30 minutes which was fantastic! Was shown around the service department and shook hands with the manager which made me feel like I was being taken care of. Thank you so much! read more

100% positive experience so far! Thanks to J.P. and the rest of the gang!

I had a recall on my airbags in my 2010 Nissan Versa.. i called and was met with friendly service.. got an appointment fast and when i dropped off my car they told me the light that blinked in my car that said airbags had an issue might not turn off.. they also told me it would be 2 hours to get it done.. It was done in an hour and a half and the light was off!! Thank you Mccreas Nissan! read more

Boy Howdy, this dealership is wonderful!! I've been doing business with them for close to 15 years and have recommended at least a dozen friends over the years. The staff is dedicated to a great customer experience and are thoroughly trained across the board. Godwin was well versed on the trucks he showed me and has been very helpful after the sale. What service folks did was amazing! I'd come in early the next day to clean out my other rig only to find the service folks had loaded everything into the crates I had. They loaded up my truck and I was done in 15 minutes. This my 2nd purchase from McCrea and they are the 1st I go to also the only dealership I'll recommend to my friends. My girlfriend has bought 3 Foresters, I her experience has been quite the same as mine. read more

I posted a whole thing not realizing this was the other location. This location actually helped me way more, post-purchase, then the Subaru location. So five stars for these guys. read more

They get three stars because Godwin was awesome and made us laugh, and genuinely tried to get us into a car that was in our budget. And cause Chingy sounded great blasting from the speakers in the Prius he showed us but they lose two cause they're so blasted expensive and one of their other salesmen really pushed hard for us to max out our budget on a car we didn't even like. read more

Stay away from this dealership - especially if your looking for a Subaru. I went in with an asking offer (and open to negotiations) and instead got a very, very unreasonable offer (compared to other dealerships) and a sales manager/floor person that was just a d*ck (Ken Gordon I'm talking about you). They must be still riding high on the returns from the cash for clunkers program as I can't see them making many sales with the level of sales professionalism shown. read more

I have to rate this place very low - I left here after several visits and never looked back. I had this absolutely incompetent sales man whos name I won't mention. Too make a long story straight this guy tried all b.s. sales guy moves on me which I would never succumb to, so it was a massive waste of time, so if you're thinking of buying a Subaru don't walk in here, I would recommend using a internet buying service! read more

I had a GREAT experience with Jesse Conn, in the Service Department. He was very helpful over the phone and when my car went in for service, he gave me the BEST deal EVER!!!! I will come back again and again! (And not just because my car is a NiSsan lol) read more

I don't even like giving this place 1 star. The service manager is a real pile of shit completely lacking in customer service skills.

This review is in regards to the service department and LEAR CANOPY manager (GARY) this department is incompetent and this individual is a rude unhelpful man that does not back the product or service he provides. You spend 2000 dollars on a canopy that supposedly has a warranty and satisfaction guarantee. only to find out you are lucky if you 1) get the color correctly matched to you brand new vehicle 2) HAVE THEM ACTUALLY INSTAL IT CORRECTLY( which they don't ) we should have known better then and there but... Gary assured us that if we had any future problems that they would take care of it. Then a mere six months later we realize the canopy shifted and was now digging into the frame of our BRAND NEW TRUCK. Gary goes on to tell us first that they all do this and are designed poorly scratching every truck overtime. Then proceeded to tell us that we are supposed to check our canopy regularly for movement...this would be fine if he told us this ahead of time BUT HE DID NO SUCH THING , HE SAID IF WE HAVE ANY ISSUES OR CONCERNS BRING OUR TRUCK IN AND THEY WILL BE HAPPY TO TAKE CARE OF THIS..WHY? BECAUSE THEY GET THERE BUSINESS FROM GOOD REFERRALS ...WELL GARY I ASSURE YOU THERE WILL BE NO SUCH THING..I WILL BE SURE TO TELL EVERYONE AND THEIR FRIENDS TO GO ANYWHERE ELSE THAN MCCREA NISSAN, BECAUSE IF THERE IS NO GOOD PRODUCT OR PRODUCT SERVICE THE LEAST THERE CAN BE IS CUSTOMER SERVICE!!! THIS PLACE DOES NOT EVEN DESERVE ONE STAR!!!!!!!!! P.s last time i was in there was a line up of unhappy customers, I'm surprised there are not more bad reviews on here. i am so disappointed about this, now we have terrible scratches that are below the primer that are already beginning to rust and our truck isn't even a year old..i wish they stood behind their product and dealt with this properly ..because a new paint job is a lot of money ..i don't know what to do, do i call my insurance company or small claims court?? read more

I've purchased my last two cars at McCrea, from looking at the extensive selection to signing the papers, the entire staff has done nothing but go above and beyond their jobs to help me get into an amazing vehicle. Everyone who spoke to me, did their absolute best at making me feel comfortable and welcomed. Thanks to the sales staff; finance, management and service, I'll be a customer for life. Thank you! read more

I have purchased 2 cars so far from McCrea Nissan and I don't think I will ever buy another car from any other dealership ever. They are the best in Humboldt. Smooth transaction, no haggling over the value of my trade in or the interest rate, and the service department is knowledgeable, courteous and efficient. read more

After looking for a car for what seemed like months, I decided to see what McCrea had in their inventory. McCrea Nissan was one of the only dealerships that carried a car that fit my needs perfectly as well as in my price range. The staff was extremely friendly, knowledgeable and made me feel comfortable. I will definitely recommend them to friends, family or anyone looking for a vehicle. read more

McCrea is a gem if you're looking to purchase a new or used car in Humboldt! The sales department and service department have earned my trust due to their helpful demeanor and attention to customer service. I've purchased two vehicles from them within the last 14 months and I've never had a single maintenance need past regular oil changes. Look no further for your next purchase or service. McCrea is the best around! read more

Let me start by saying that I live in Sacramento and I drove all the way to Eureka to do business with McCrea Nissan. Why you might ask? Well its simple - they were the only dealership that was willing to sell me the truck I wanted (not what they wanted to unload on me, i.e. other dealerships in the Sacramento area) for the price I was willing to pay (that I could afford, not what I was told I could afford) The process was painless. I gave them a call, we discussed a price, they called me back, we agreed and they sent me an email confirming our deal. I then got in my truck (soon to be trade in) and started driving. When I arrived I was greeted by friendly staff people. They quickly got the keys and I did a nice test drive. The salesman James was very pleasant and helpful and I got a mini tour of Eureka. Knowing I was on a time crunch, we headed back to the dealership to start the paperwork. The paperwork process was quick (took maybe an hour and a half maximum) they even got me a better rate than what I had been pre-approved for with my credit union! After that I got help taking the stuff out of my old truck, they helped me pair up my smart phone, did a check list with me and then I hit the road to head home! I highly recommend doing business with McCrea Nissan - after dealing (more like getting jerked around) with the horrible dealerships in the Sacramento area taking the drive up to Eureka was well worth it. read more

I always bring my car here for service and have been pleased. I always request Ansel in the service department as he seems to really know cars inside and out. The other workers in the service department have also been friendly and helpful at each visit. Unlike other dealers I have been to, I never have felt like I have been sold on unnecessary items and services and my car is still running great. Would definitely recommend to others. read more

I have bought 2 cars at Mccrea NIssan and have been very happy. We bought a pathfinder and a altima and traded a sentra in for the pathfinder. All the people there are wonderful. I would suggest that some of these people that write bad reviews do some homework before they go buy a car and don't just leave it up to the dealership to educate you. I don't care what dealership you go to if you don't do your research you could get burned. I guess some people just enjoy being victims. read more

This ranks as the worst business/customer service experience in a very long time. The salesperson did not disclose important information, plus described to me how he "got a hard on" from driving fast cars, the finance man looked and acted like Ebeneezer Scrooge, told me he had a 3-year old to raise alone because of "one night in Bangkok," and reeked of smoke. The parts department gave me completely false information after selling me a $200 key that I now know I have to take all the way to Berkeley to have it be of any use. I'm sure they will all get a good laugh out of this because that's how they operate: they could care less. read more

Opportunistic lending and less than perfect credit got me into a full sticker price Nissan Versa with a ridiculously high interest rate. Within 2 years (24,000 miles) the clutch is gone bad (didn't burn out just stopped working) and the car is unsafe to drive. I take it to the dealer because it is still under warranty and McCrea has a great reputation for their service. They inform me that clutches are not covered under the warranty and that I will need to pay them about 2,300$ to get it fixed! I have over 3 years left on my high interest loan. I am greatly disappointed as this is my families only means of transportation, I am a full time student/mom, I bought this car because it was supposed to be reliable. I have had owned Nissans in the past and I have always loved them. I was told by the sales staff that this was the safest car in its class. I envisioned having this car for years. I assured myself that the cost would be worth it to make sure my family had reliable and safe transportation. The clutch first started to fail randomly, than consistently over a period of the last few weeks. The car is unsafe to drive which became apparent when we almost got into an accident Christmas eve with the baby in the car. The car wouldn't pick up the gear in traffic on a steep hill. I ended up having my car towed back to the dealership for a service appointment a week later. This is not the first time I have had to have work done on this car, at one point the lock on the trunk broke and on a separate occasion the exhaust heat shield came lose and was making a horrid noise. Both of those issues were covered by the warranty and have not re-occurred. the weather stripping in the trunk was on so lose it slid out of place and caused a major leak ruining my carpet, they added adhesive (why the factory did not use adhesive I will never know) Sadly McCrea Nissan was unable to help with the carpet, which is now ruined. That's allot of things to pop up in the first few years of a cars life. Digging around online I am discovering that ALL of these issues are common with Versas from '08-'14 Premature clutch failure can happen as early as 10,000 miles and warranties do not cover clutches, with all of these resources online about this it's safe to conclude that Nissans are just not what they used to be, and sadly, Nissan is aware of the issues with the Versa, but is choosing to not to fix the problems. I contacted Nissan corporate and they were unable to help. The car is now at another mechanic right down the street, where they are willing to do the same repair for half the price. When the other mechanic looked at the clutch he stated that there was no burnout and he also believes the part was defective. He reassured me that this was not my fault which made me feel a little better anyhow I was planing on buying another Nissan in a few years after I graduate to accommodate our growing family, but now I wonder if my dream of car ownership without worry, may just not be possible in a Nissan. I have the fondest memories of the Nissans I have owned in the past and thought that by buying a new one I would get to enjoy if for at least a decade before anything major came up. This whole experience has been horribly disappointing (I added an extra star to my original post based on the improved customer service when I picked up the car) read more

I had a GREAT experience looking for a Juke. Brian was extremely knowledgeable and friendly. I have not yet bought a car, but would DEFINITELY feel comfortable dealing with this pleasant young man. read more

Just bought my new 2016 Nissan Versa and im very Happy with my decision to go to mccrea Nissan. Had a great salesman named Drew. Not pushy at all and overall my whole experience was pleasant. :) read more