This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

Amazing customer service, wonderful pricing and my repair was completed quicker than expected! I've…read morehad no issues since!

Dropped off the vehicle the night before. 9:30 fixed perfect. End of month they'll replace the…read moreheater core, recharge the ac and replace the top dash piece. Their labor is a little pricey but well worth the reliability. James Hirsch

The best auto/truck auto repair and brake installer in Humboldt County. I came in with an exotic…read morefront brake kit with oversize rotors and 8 valve calipers. Wayne installed my unusual front brake kit and it works beautifully. Ever since I bought my very heavy Ford F350, the brakes were always inadequate no matter what kind I got. I kept switching for 23 years without having decent brakes, and having to plan stopping my truck in advance like in the Fletch movie were Fletch had to plan ahead with his old Cadillac with bad brakes and start braking way early to slow down and then bump into a wall or solid object to actually stop . Very dangerous. Anyway, Wayne fixed my braking problem, and now I can drive up and down the steep mountain roads around here without planning way ahead and panicking. Thanks Wayne! You and your mechanics are the best! I highly recommend Wayne's Auto Repair for your vehicle. His prices are very reasonable, and he has many decades of experience, and his mechanics are well trained and knowledgeable. Go to Wayne's Auto Repair to experience the great service.

Great service! Wayne and Guthrie are top of the line mechanics. Friendly staff . They have done…read moreimpressive work on all of my vehicles .

The guy is a drunk and a scam artist. He says he buys new parts but purchases used parts from…read moreeBay. He overcharges by charging whilst he says he replaces components that were verified by subsequent mechanics to be unrelated unnecessary components and then take multiple times longer than the repair should take. DO NOT go there if you want lasting repairs or new parts as replacements. He's a total hack.

This shop maintained my Fiancee's mother's car exclusively for a many years before she passed. As a…read moreshadetree mechanic myself, the issues I found were just not OK. I was working on the other side of the country or I would have at least inspected things myself. They charged her a large sum to replace all the shocks on the car. The clunking that the car always had (over every bump) since the repair was due to the strut top nut being loose. That's why it's important to not just use the impact and hope the nut is all the way down, you'll want to counter hold the strut shaft with the allen in the middle. (In other words, the new shocks were not installed properly) They also replaced the serp belt, and within a few months, it shredded itself on the highway, leaving my girl stranded. I didn't get my hands on it myself, but we put a new belt on it and it has run fine for another three years. (In other words, it was not properly installed or something worse) We had an issue with the car overheating and not making enough power to drive up large highway hills. That was tracked down to the incorrect spark plugs being installed. I only have this one experience, but there were obvious things that were not done properly. It's too bad, because her mom trusted this shop due to one employee attending the same church that she did. At best, they are not competent. At worst, ....

I've been bringing my three cars to Orion for five years now. I trust him. He charges a very…read morereasonable price and he's a good mechanic. He takes the time to explain things to me and he's friendly. I've asked him to do some preventative maintenance on my older cars, like installing new hoses and a transmission cooler, because I want to keep the cars for a long time. Orion explains the pros and cons of each job, and he's quick to tell me when something isn't worth the expense. I appreciate that.

This guy is the best took car in asking for something to be done and unlike many places he was…read morehonest said it was a lot of money and then I would've had more work coming, with that information I changed my plan and of course he will do the work. The best type of service provider

I want to say.... If you need your auto, truck, etc.. certified... call this place. They are $150…read morecheaper than Johnson's automotive just up the street. I'm a victim of Johnson's terrible customer service and they are just plain dishonest. Quality service at Broadway Automotive.

Needed a smog check for my daughter's car along with an oil change. Made an appointment & was told…read moreit would take 2 hours. Hour & a half later got a text with recommendation of services that I could approve or not approve. Pretty cool. Great job!

Wow..all I can say is wow! Yesterday I was getting gas at Renner and noticed my front tire…read morepressure warning light was on. I am aware Renner has an air/water station however it does not have a pressure gauge on it. Air pressure is a safety issue when riding a motorcycle which I was. After gas i pulled in front of the bay doors and saw the mechanic looking at me. I asked if I could get a squirt of air. He told me to go ask the person in the officeand he walked away. I walked into the office and spoke to a woman who acting as if I was bothering her. She referred me to Renner's air pump. Both people at this business are extremely rude and can't be bothered. I guess I won't be bothering to ever give them my business. It's sad as you would think a small business would have a better attitude to bring customers. I guess they don't want future customers .

My initial rating (a few years' ago) was a 5 star- (things have obviously changed quite a bit since…read morethen). Emily used to very helpful, and the work done on my car was great. Now, Tracy is beyond rude (won't even answer the phone, or, after showing up at the counter, won't acknowledge my presence). One of the techs told me a few weeks ago, that I wasn't allowed to visit their business anymore. Granted, we're living in strange times (COVID, etc.), but this kind of behavior is not helpful or fair.

Hubbard's is meticulous, efficient and fair. They finished my car repair, which I brought in on…read moreWednesday by Friday around midday. That included sending the mother board for repair in Canada. I couldn't recommend them more. JoAn B.

From my first phone call to them to me picking up my car after repairs was totally seamless. When I…read morecalled to make an appointment they were attentive and professional. I was scheduled within a few days. Dropped my car off at 8:40 am and received a call less than 2 hours later that the repairs were done. Cost came in exactly as they had quoted me. Very satisfied.

Collusion with their next-door neighbor tow truck company led to a huge fraud case on me!…read more first of I have AAA So when I called a tow truck and my battery Needed to be replaced or charged the tow company. Neglected to check that. He then said he would tell my car to his friends shop. It ended up at auto Masters. They said it needed to be plugged in and the battery needed some charging. It took 2 to 3 days for me to locate where my car even was. I had not given AutoMASTER's permission to do anything, yet wanted to charge me nearly $200 just for plugging in the battery and giving it some power. I explain the situation and the store owner, a female told me that she could "make my car hers" If I didn't pay her bill demands. My family ended up having to pay the bill because it was so ridiculous and I could not afford such a high bill and was going to have to go to AAA for reimbursement. Even after the bill was paid, auto masters tried to take me to court. The whole thing is so ridiculous and stupid. Do not trust this auto shop. Beware, they are scammers and they Seem to think that any cars on their lot could "potentially be theirs" Go elsewhere!!

I've trusted Automasters for close to ten years. Joe and his team have always provided quality…read moreworkmanship. Prices are fair and the work has been completed in a professional and timely manner.

Fit me in for a smog check on a busy afternoon. I was in and out in 20 mins. Great service and…read morekind, professional staff. Highly recommend Johnson whenever you need a smog!

This is my first negative review ever. These people are…read moreterrible. I made an appointment to have my car approved after being totaled and repaired. The state insists that you take it to an approved repair shop and have it pass brake and lights , etc. They told me it would be $350. My windshield needed repair and they failed my car because of it. (FYI, that could have informed immediately it couldn't pass unless the windshield was replaced) After returning to pick up my car. And getting the failed paperwork . They said that they could have my windshield repaired so it would pass. ( They charged me $400 plus tax) I made the appointment to have them fix the windshield. Again I brought my car in and waited. Once the windshield repair guy arrived he immediately declined to fix my windshield because it was too complicated. They then told me they would find another windshield repairman to my car. I waited two days no call. I then went to pacific in Arcata. Had my windshield repaired. Returned to Johnson's and they said it would be another $400. Because they would have to recheck everything. Of course I wasn't going to pay them another $400. I drove a block to Broadway and stopped at Broadway Automotive. They would only charge $250. I just believe in good customer service. I would never suggest anyone ever going to Johnson's auto for anything.