I've trusted Automasters for close to ten years. Joe and his team have always provided quality…read moreworkmanship. Prices are fair and the work has been completed in a professional and timely manner.

Collusion with their next-door neighbor tow truck company led to a huge fraud case on me!…read more first of I have AAA So when I called a tow truck and my battery Needed to be replaced or charged the tow company. Neglected to check that. He then said he would tell my car to his friends shop. It ended up at auto Masters. They said it needed to be plugged in and the battery needed some charging. It took 2 to 3 days for me to locate where my car even was. I had not given AutoMASTER's permission to do anything, yet wanted to charge me nearly $200 just for plugging in the battery and giving it some power. I explain the situation and the store owner, a female told me that she could "make my car hers" If I didn't pay her bill demands. My family ended up having to pay the bill because it was so ridiculous and I could not afford such a high bill and was going to have to go to AAA for reimbursement. Even after the bill was paid, auto masters tried to take me to court. The whole thing is so ridiculous and stupid. Do not trust this auto shop. Beware, they are scammers and they Seem to think that any cars on their lot could "potentially be theirs" Go elsewhere!!

This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

Worst customer service I have ever received. Left an appointment disrespected and frustrated…read more I like to say good things whenever possible, so first the good: Scheduling appointment was great. I immediately put the appointment into my phone with alerts, but when I showed up, they had me down for the following week. Honestly, I have a reputation for being in the right place, early, like I was that day. Maybe it was my rare mistake, maybe it was theirs, or maybe just a simple miscommunication - fine, moving on - wasn't upset about it, demanding, or anything. The good part was that the owner checked with the foreman who said they could squeeze me in. Very nice, unexpected, and I thanked her. Then things went off the rails. She said no time for an oil change, which I was fine with. However, I said my coolant was a little over-filled and power steering fluid was low. She got snippy with me in a bad way saying she was already squeezing me in. I wasn't demanding anything, and it was a 5 minute job. If she had politely explained that it wouldn't be possible today, I would have accepted it, no problem. I said "sorry, it was just a question." She snatched the paperwork away, grinned at me in a angry way and asked if I wanted to leave. How incredibly over the top and insulting. She added, "because you seem unhappy." I said "you seem unhappy. It was a simple request. Not a demand." She was clearly angry and reiterated that she was doing me a huge favor already (although I think the scheduling issue was on them). Her tone and actions were way, way out of line and totally unacceptable, especially considering how minor the request was. So I calmly said, "This is unfair treatment and unprofessional" and left, which I think was pretty fair. I called to speak to the manager, which I think I have only done once before in my entire life. She answered and passive aggressively said, "sorry, I'm the owner. Leon was my dad." She made no effort to make it right. And she was edgy from the very start too. The whole interaction was so unprofessional, hostile, and I'm shocked by it. Probably the absolute worst business interaction of my entire life. I have never written a negative review before, but this is well-deserved. Do not go to Leon's.

They are over priced almost criminal Got quote for easy…read morehitch instal and wiring I would supply part hitch and wiring kit. There labor was $630 compared to other shops at $150 Seams excessive and consumer gouging This was a no drill install There rip people off

The owners of this business are so awesome. My sister recommended them to my neighbors who were on…read morevacation. When their car broke down, they took it to pro Pacific auto repair, and pro Pacific went out of their way to help my neighbors and get them in their three sons all under the age of five back home. Can't recommend them highly enough.!!

Amazing customer service, wonderful pricing and my repair was completed quicker than expected! I've…read morehad no issues since!

Dropped off the vehicle the night before. 9:30 fixed perfect. End of month they'll replace the…read moreheater core, recharge the ac and replace the top dash piece. Their labor is a little pricey but well worth the reliability. James Hirsch

My car broke down on a business trip up to Eureka from the Bay Area. I was recommended Eureka Brake…read more& Automotive, and it was one of the best recommendations for a mechanic I could've ever asked for! Shane and Marcus were so helpful. I was on a serious time crunch with this happening on a Friday and I needed to drive home that Saturday. They were able to take a look at my car and diagnose the issue. They were super professional and were able to break everything down into layman's terms for someone who doesn't know much about cars. They even helped connect me to a rental car center for me to get home safely to the Bay Area. I could not recommend Eureka Brake & Automotive more!!

Professionally run business with great service, attention to detail and timely repair. Also has a…read moreshuttle. Friendly, upbeat staff. They know their cars. Not cheap! But I feel like they do quality work...

Fit me in for a smog check on a busy afternoon. I was in and out in 20 mins. Great service and…read morekind, professional staff. Highly recommend Johnson whenever you need a smog!

This is my first negative review ever. These people are…read moreterrible. I made an appointment to have my car approved after being totaled and repaired. The state insists that you take it to an approved repair shop and have it pass brake and lights , etc. They told me it would be $350. My windshield needed repair and they failed my car because of it. (FYI, that could have informed immediately it couldn't pass unless the windshield was replaced) After returning to pick up my car. And getting the failed paperwork . They said that they could have my windshield repaired so it would pass. ( They charged me $400 plus tax) I made the appointment to have them fix the windshield. Again I brought my car in and waited. Once the windshield repair guy arrived he immediately declined to fix my windshield because it was too complicated. They then told me they would find another windshield repairman to my car. I waited two days no call. I then went to pacific in Arcata. Had my windshield repaired. Returned to Johnson's and they said it would be another $400. Because they would have to recheck everything. Of course I wasn't going to pay them another $400. I drove a block to Broadway and stopped at Broadway Automotive. They would only charge $250. I just believe in good customer service. I would never suggest anyone ever going to Johnson's auto for anything.

This is Tom. He is the proprietor of German Auto Repair in Arcata CA. He is one of those people…read morewho really know what their trade. 2005 Sprinter van suffered loss of turbo boost a long way from home. He had the failed plastic box on engine air intake line and delivered overnight and fixed the next morning. Bless people like this!

Moving my kid to school and needed to find him a trustworthy mechanic that I could feel comfortable…read morewith since he's away from home. We had experience some minor problems with his vehicle and I found German Motors on yelp and read some good reviews so I gave them a shot and I was happy I did. Jon and Mike treated my wife and I like old friends and helped us get our son's car repaired and feeling comfortable with using them as his mechanics while he's at school. The guys were really nice and helpful throughout our process and made it covenant for us to take care of his vehicle.

I was checking my car before an DMV inspection I noticed a…read morerear brake light not functioning I took it to Notth Bay Auto they had a spare bulb and installed it right away the charge was reasonable

Had a few problems with my 2007 Tacoma I wasn't personally able to figure out , I was able to call…read morethem tell them the problems I was having, they got the truck in the shop in an timely manner, figured out the issue, gave me reasonable prices, fixed the truck same day, staff was super respectful, location of shop is nice too was able to just walk around and find food.... Definitely would recommend