I expectantly had to purchase a vehicle and I was nervous. I am widowed and this was always my husband's area of expertise. I was very concerned about getting a lemon or taken advantage of, but I needed a reliable car. I received wonderful service at Harper Motors even though I was purchasing a used vehicle. The staff were patient, informative and I never felt pressured to close a quick deal. I was very happy with my selection of a 2022 Toyota Corolla. The vehicle had been in a minor accident and the Carfax was provided. After several months, the repair from the accident did not hold properly. I felt sick thinking I was stuck with a $2,000.00 fix (quoted by a local repair shop). I didn't know how Harper Motors would respond but I thought it was worth contacting them before getting the repair done. They were incredible. They set up the work with a repair shop they use and the issue was resolved free of charge for me. I am so impressed with their willingness to back their product. I only got one key with the car and was very concerned about losing it. I paid the $300.00 plus price and ordered a key/fob through Toyota. The day I had the car repaired, I also had an appointment to get my new key programmed. While at Toyota, they asked if I also wanted a complimentary inspection of the car. I agreed and they discovered that the high beam on the passenger side was not working. This is where the impact from the accident had been. I stopped by Harper Motors to see if they would deal with the light issue. Again, I was shocked. The manager was immediately involved and said that it was a serious safety issue for me. They talked to their service department and found that it wasn't a simple fix, such as a bulb replacement. The whole light fixture had to be replaced. I felt that sick feeling again that they might say it was on me to get it fixed. That was not the case. They ordered the light, had me schedule with their repair shop to get the light installed. The bumper that was just fixed from the Carfax accident had to be removed. They were not irritated at all. The car is in great condition and I am very thankful for the professionalism of the Harper Motors staff. Note: It appears that the initial repair work on the car was not done by Harper Motors, but they made it good. read more

Unfortunately, my experience at this dealership left a negative impression. I visited to negotiate the price of a vehicle, and while the salesperson "Joey" was speaking with his manager, I overheard the manager say, "Good luck dealing with his hard ass"--loud enough for others in the dealership to hear. Regardless of the circumstances, speaking negatively about a customer in front of others is unprofessional and reflects poorly on the business. Buying a car is already a challenging process, and customers should feel respected throughout the experience. When I presented legitimate comparable vehicles to support my negotiation, my concerns were dismissed with suggestions that the vehicles might have different specifications, despite the similarities being clear. It felt more like an attempt to avoid a fair discussion than to provide transparent information. My salesperson, Joey, seemed hardworking and polite Overall, the experience lacked the professionalism and customer service I expect when making a significant purchase. Based on my experience, I would not recommend this dealership. read more

We noticed while we were out that our axle cover had popped off and was hanging down. Not sure if this was a big issue or not, we swung into Harper Kia's service center to ask. This was around 4 pm on a Friday, no appointment, and yet they very kindly offered to put it up on the rack to look. Thankfully, they were able to pop it back into place. Did a quick check of the car and even did a quick clean (vacuum and windshield) for us. We offered to pay but they just asked us to come back some time for an oil change! Gio was absolutely fantastic helping us and our tech Jarrid did a great job with the fix. We are very grateful to them and will be back soon for service! read more

Customer service needs some help. I was put on hold for 10 minutes before speaking to someone (which is fine), it was the fact that when I was taken off hold, all the service representative said was "hello?", I responded hello, to which she did not respond but instead put me on hold once again. Would not recommend. read more

I bought my car from there and they showed me the pricing and details for the vehicle and I signed it. Tell me why they took it back and increased the interest rates then made me sign it again. read more

Would not recommend this place at all, unprofessional, overcharge, not a good reputation

I recently traded in my older Kia Soul for a newer model. My salesperson, Areilla Adams, was the best! Very professional, kind, knowledgeable, and most importantly, not pushy! Great experience overall. Thank you, Areilla! read more

Take your business elsewhere!! Bought a 2021 Bronco through them and have had nothing but problems. It spends more time in the shop than I drive it. To add insult to injury they marked it up well over msrp which would have been fine if it were a quality vehicle. read more

Horrible experience. Took the joy out of buying a car. Kurt the "internet manager" took forever to respond. I had to reach out to him multiple times and he was not able to give me a solid answer on pricing. I flew into Eureka to check out the car, when I arrived Roman the sales associate took me on a test drive. During our test drive Roman said he would compensate me for the price of my flight on the price of the car. He did not keep his word. Roman also stated there were 2 keys for the car. But they pulled a quick one on me. He switched the tag on a different key and handed me 1 correct key and 1 incorrect key for another vehicle. Over paid for the car for the condition it was in. 1 accident, replaced windshield, missing key, dents in driver door. Got snaked. Dishonest dealership, buy else where. read more

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I drove up to Eureka from the bay area to buy my car at Harper. Seth did everything to earn our business over the phone 1. He actually had the car 2. He held the price and the car overnight so we could get there 3. Negotiated responsibility over the phone 4. Straight up small town honesty great folks read more

Harper Motors - the new car - Auto Repair Near Me - Eureka, California

I spoke to Brad on New Years eve and made an appointment to see him on Friday after New Years day . When I looked the car I had wanted was gone and so I called. I ended up dealing with Kurt as Brad had to go out of town. Kurt took his time and even showed me a car that was not on the lot for sale yet. I was looking for a used car and he showed me everything in my price range. The car he brought out from back was the "one". Everyone I dealt with was very courteous and made the time there seem to go a little faster. I did not realize the time involvement since it had been a long time since I purchased a car. Kurt spent the entire time making me feel comfortable and even brought me a snack since I had been there thru lunch. The next day, due to circumstances, he brought the car I purchased to my home and spent close to an hour going over all the features with me. I felt like I was given excellent service and the fact that he went out of his way to make me feel comfortable was greatly appreciated. read more

But having problems with my 2007 Ford escape hybrid for sometime. Have taken it to other mechanics and they couldn't figure out the problem. Watched all kinds of YouTube videos. Couldn't solve the problem myself so I brought it to Harper motors for diagnoses, $300+. They said the door switch needed maintenance and lube. So they did that (and optimized the tire pressure ) for $200 +. I am still getting the right rear door ajar, error message on my dash that I was getting before I ever brought it into the shop. Also still getting the tire sensor fault error message on the dash even though one of the tire sensors was replaced a couple of years ago by a different repair shop. Car was also having a "cold start problem "car would not stay on after sitting for one full day . Even though they kept the car for multiple days, they claim that this did not happen for them. The alarm goes off if you use the key fob and lock all the doors. So the only way I can avoid the alarm going off is to hand lock all the four door doors and leave the hatch unlocked. This is a huge security risk in my neighborhood. As a disabled senior on a limited fixed income, it is unconscionable that they would charge me $500 for nothing. None of the problems that I was complaining about were solved any way by bringing the car in, spending $500 and leaving it for the better part of a week in two or three visits. They do deserve one star - they were polite, they did call me, and they do have a shuttle. They can get me home and back to their facility. The shuttle doesn't run all the time so one of the employees actually had to take me home in their personal auto for one of the trips Will I ever come back for repair to this facility? No. Will I look to Harper motors when this vehicle finally dies? No. Can I recommend Harper motors?No. read more

Rude arrogant sales managers. If they dont like the price you offer they tell you they can sell the car a few days and show you where the door is indicating they dont need your business. Well they wont get it then. Never rush to buy any car. Take your time read more

This place sure has gone down hill.... Service department doesn't ever pick up their phone.. Prices to do simple things like brakes are outrages.. They could care less about getting your vehicle back to you in a timely manner. I'll be finding a new mechanic to work on my trucks.. read more

Once again Harper motors is failing to do its job and proving how negligent/inexperienced the service center is . I dropped a company vehicle off to get a recall on the transmission i was told it would take a week which was rough but acceptable. After a week and no call i stopped by the dealer due to nobody answering the phone in the service department only to find out that after installing the parts the transmission had failed on the test drive yet i was not notified or called. i was told it would take another week so again thats a loss of revenue for the company but i tried to be understanding. After a week and a half i was not called or updated so again i tried calling and got no answer so i called the sales department and was put through to service finally and spoke to robert the service manager. i was informed the parts were being overnighted and the truck would be done the following monday which was completely unacceptable as we had already lost around 6000. Upon the following week coming i received no update and waited til thursday before calling only to find out the parts had more issues being ordered and the vehicle was still in pieces and that we would need to wait til the following week for it to be finished. i have had nothing but issues with harpers service department since 2016 and took this vehicle in to them against my better judgement only to find almost a decade later nothing has changed within the service department. Trevor harper is a horrible owner that has ruined his family name in this community. The loss of revenue alone could have bought a superior transmission from a more reputable company instead of dealing with the stock unit being updated by this shady and negligent dealer. I would never recommend anyone ever use harper service for any repairs unless you want to deal with lies and sub par work. i would like to note the sales team is awesome as is the parts department but the service department is hands down the worst i've ever seen and this is coming from someone who was a senior tech at a ford dealer for nearly 5 years. As of right now my company is without its most used vehicle resulting in a extreme loss of revenue to which we are not being compensated in any way. Due to the lack of ability by harper techs we will be selling this vehicle upon completion as we fear it will fail again and cannot lose more revenue due to harpers. read more

If you've made the mistake of buying a ford to begin with, your terrible decision will only get worse when you bring it to these actual morons for anything resembling service. 5 appointments, 5 "wrong parts" 5 wasted trips and some scratched up tint on the window they weren't even working on. Then they tell me to fix it and send em the bill. Be another loser, buy a ford. read more

We took our son here to get his first new to him car. Chris took amazing care him. Made sure everything was right with the car and even delivered it to him on his own time! We will definitely be back for our next purchase. read more

The ford service center is an absolute nightmare what should've taken me 20 minutes max just to drop off the car. Ended up taking almost 2 hours and most of that was spent just standing there waiting for someone to acknowledge me read more

Best dealership in town! Roman was an outstanding salesman. He found me the best vehicle within the price range I could afford! Highly recommended whenever wanting/needing a new car! read more

Harper Motors - Mazda CX5 - Auto Repair Near Me - Eureka, California

Caution!! Do your research before coming to this place. Tried to force feed us misinformation. Then tried to make us feel like we did not know our stuff. We drove down a few miles to Eureka Motors and had an honest hassle-free transaction. Do your research and stick to your numbers or this establishment will take advantage of you. read more

Kacie Wiggins is the best! She is knowledgeable, honest, and a pleasure to do business with. Harper Motors , she's a keeper!

Service was awful! This is the second worst experience I have had at KIA! Not only did the car salesman tell me that he was "off his game because he went to the fights the night before and got drunk" but he also told me I was basically a waste of time if I didn't have a down payment then and THERE. I swear I will NEVER recommend anyone to go there again and I will never step foot there again. I will be taking my business down south. As a car salesman you're supposed to help me all the way through the process, and if he would have waited a couple weeks, I would have had the money for the down payment but he thinks JUST because i came to look at a car and see some options, I would take it off the lot that day i'm 23, a college student & work full time. ALSO he texted me all this an HOUR before our appointment basically canceling. HAVE PATIENCE WITH YOUR CUSTOMERS!!! read more

We had the misfortune of having our 2021 Kia Telluride suffer a catastrophic electrical failure near Eureka, CA during a vacation. Though our Kia was still under warranty, we had nearly non existent service from both Kia and Harper. We had our car towed on a Tuesday, but they told us they were unable to check it out until Thursday. We continued our trip in a rental car (at our expense) and never got a call from Harper. Finally, the next Thursday, after returning home to Boise, my husband, after leaving several messages, finally reached the service department who told us there was nothing wrong with our car. "You need your come get your car there's nothing wrong with it." When my husband reminded them we live in Boise, Idaho, she responded by saying "you don't need to get it today, I'm not a jerk." We attempted for a week to find a shipper for our vehicle, and finally gave up and drove the nearly 1600mile round trip with one of our other vehicles, since we didn't trust our relatively new Telluride. But not until after Harper charged us $311 for a "diagnostic test" that showed there was "nothing wrong." There is a known electrical relay problem on the Kia Telluride, but they were unwilling to check it out, and our fantastic Kia warranty didn't even cover the ridiculous farce of "diagnostic testing" to tell us our car was functioning perfectly. I sincerely hope no one else finds themselves stranded with this dealership as their only option. Perhaps it's considered acceptable in the middle of nowhere, but they lack service, empathy and competence for anyone from out of town and needing help. read more

***Updated, read until end*** I made an appointment to get my truck worked on. Drove 2 hours to get there, arrived 30 minutes before my scheduled appointment. Was told I wasn't on the list and they were overloaded. What a joke, I will NEVER patronize this place or refer anyone ever again. Thanks for a big fat waste of my time getting, your professionalism speaks for itself. I don't often eat my words but here goes... After I left my original 1 star review I was contacted by Trevor Harper inquiring about the situation that happened to me. He was interested in the details and how he could better understand what took place as to avoid situations like this in the future. After listening to me rant Trevor immediately sprung into action, within minutes I got a call from Robert in service. He listened to the issues I was having and had me immediately bring the truck in. They even helped work out a rental car for me! ***update*** Two weeks later I opened my hood to jumpstart another vehicle and found the sloppiest work I have ever seen on a battery replacement. Come on guys, at least clean the old battery acid off the connections or tell me I have to replace them. The half hearted attempt to clean them left acid over sprayed on my wire harness read more

Harper Motors - Auto Repair Near Me - Eureka, California

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If I could give it a 0 I would. Customer satisfaction for me for the past years and 2 months has been down the tubes. I came in to TRY to keep my business local.... However, even when I left my truck there for over a week.... they not only couldn't get the most basic parts in..... their "specialized TECH" seemingly took the time off work. Long story short..... I took my truck down to so cal and got it fixed in the same day!. I stopped in today ... 10-15-20 after 2 calls to services dept... ( left messages with no return) to see if they could do some work.... NOPE! can't drop off the truck due to the horrible appt. time. Apparently , this FORD dealership just can't get it right for getting work done.... OH WELL. back down to so cal I will go! AGAIN.... I will not be back to this shop read more

We bought a lemon ford in hollister CA. We had 70 thousand miles on it when the car over heated and blew engine. After weeks of research we found the eco boost engines have a flaw and the coolant leaks into cylinders. We were lucky the car didn't catch on fire as some has. There are hundreds of class action law suits because of this issue. When we took the car to harper they denied any problems with the eco boost and I was concerned because they don't know the issues they wouldn't fix it. When I voiced my concerns to mechanic he was quite rude and told me I needed to stop doing research online that I knew nothing. Thanks to salesman standing there when he did that and apologized to me for his rudeness that was appreciated. We wanted to get rid of this horrible car and wanted to trade it. The sales people said they had nothing. We called a great car lot in Portland that was happy to work with us but when they ran our car Vin the 2018 ford we still owe money on is now valued at zero dollars. No one at harper told us replacing the engine would remove all value of our car. We were furious. When we started home the car still running medium hot. The next issue is we were told the car would be 10 grand plus labor to fix yet they charged gap only 6,000. The final blow was the state of the car absolute filthy. Scratches on glove compartment. Dead bees in car and dirt every where to hand a car back in this state is ridiculous with detailer on lot. They could have hosed it off. Done with ford's for life. read more

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Lies to customers all the time about prices. Tell you one price then when you come in they double it at minimum. So people take time off work losing income to be charged more and of course they never work on your vehicle for hours but you get charged for those labor hours. Harper is very out of touch with customers. read more

so sorry to find so many BAD reports. I have to add more. I have found GREAT till about 6 months ago Over the years had great cars and service But the last few visits have bin nuts. I have an MKZ love car. I have a 60,000 Vehicle Service Contract from Zurich Great Co. I have talked to 3 people there Harpers has NEVER called them. I have asked many times to call. This all over a camera Have charged me all most $300 then asked for $600 more. Still have not talk to Zurich VERY sad was a great company for years read more

UPDATE: this place is an absolute joke. Has had my vehicle for over 2 weeks now to do nothing but lie to me, give me the run around, and end up fucking me over in the end. Do yourself a favor & take your vehicle to the next Ford dealership, no matter how far away it is. UPDATE Part 2: Actually, you guys have lied to me! Your service manager Robert tells me that my vehicle passed the test for warranty, when in fact it never got ran because you can't do it. I don't have to make this up. Gio is the one who advised me of this last Thursday when I came into the business to speak with Robert face to face, but he decided to leave early so I couldn't even do that! Then you tell me yesterday they denied the request because i'm not likely to buy another Ford. Which is very funny because BOTH my grandparents retired from Ford after over 30 YEARS each and I was actually planning to buy a Ford F150 as soon as my vehicle was repaired. But after dealing with nothing but bullshit & getting the run around for over 2 weeks now, you're absolutely right. I will never buy another Ford again. Especially seeing how you guys handle business and being the only dealership within a 100 mile radius. By all the shitty reviews you guys have on yelp, I'm clearly not the only one who has had issues with you guys. So maybe it's something you need to take care of on your end instead of arguing with customers. read more

Watch out for these guys they will do anything to get out of warranty work. They will tell you your warranty is expired or doesn't cover the part. I'm honestly concerned they were going to charge me for the warranty work and pocket the money. It took 1 second for the other local dealership to confirm I had another year left on my warranty. read more

A year ago I made the mistake of continuing to trust Harper Ford with repairing my Ford vehicle. While they have always been more expensive for repairs than other local shops, I went back for years for check ups and maintenance due to how friendly they were. That promptly changed once they destroyed my vehicle and did everything they could to hide it, then deter blame. I was out of country and had my vehicle towed to their lot for repairs and maintenance, one of them being that I felt my back trunk had been damp for a few months and wanted to see if my seal needed to be redone.. I called to schedule it being towed in, followed up as it happened, then called again after to make sure everything was okay. They confirmed my car was there and fine and they would look at it once able. I followed up a week from then and they still hadn't gotten to my car. That's fine, I wasn't going to be back for a while longer, and they assured me it would be taken care of when I got back. Fun of flying into Arcata, the fog had canceled my flight in. So after a 16 hour flight back into the states, I had to rent a car and then drive 5 hours in. I get there later than I was originally suppose to pick up my car and it wasn't ready for me. I'm waiting jetlagged out, and finally they roll up. Car is wet inside, but I couldn't speak to a Manager as he had already gone home for the day. I was told I could follow up the next day. While I was annoyed, I wanted to hurry to bed and had assumed they were trust worthy. THIS WAS A MISTAKE. Next day in day light I can finally see the back of my car and it is SOAKED. A puddle had formed in the back area, seats in back soaked, and I opened my trunk to a practical marsh. I was horrified. Called Harper Ford and when I was finally able to get to a Manager was told how "That's odd, they would have brought it to my attention" and how '"Weird" it is that he wasn't told.' Those two words, odd and weird, I'd soon hear often. This began a cycle that went on for WEEKS where I was told he'd follow up and be sent on a loop of how it couldn't possibly have happened. I kept asking for the recording of the lot to see what exactly happened to my car, and they were always 'working on it.' They tried to blame the tow company that brought in my vehicle in saying that they must have left the windows down, but both my housemates who watched my car get picked up and the paperwork showed that my windows were up. I even called once my car got there and had it confirmed by the lot my car was good. Then I was told that because I brought my car in on a 'leak complaint for the trunk' that it was because of that. My trunk was slightly damp for months out in the rain, never any water inside. And now my entire car was a lake? No. I took my car to FOUR car shops and was told the same thing each time, that there wasn't any leak they could find that would let water in.. Especially not like that. Two shops even said my car looked like it was pulled out of a river as even under the hood it had water damage. I found out from one that my internal fans had been burned out in a way that made it look like they had been left on at max for hours (Possibly to dry my front seats enough to only be damp). The Manager at Ford always found excuses, delayed calling me back, and disrespected the day hours I requested call back in. I was working night shifts and told him the hours I'd be asleep, and it felt like he would go out of his way to only call in those hours. I got no sympathy, no help, not even an apology. I started this all assuming it was a simple mistake and was willing to forgive, all I asked for was an apology, but couldn't even get that. I had to pay for a rental due to the soaked condition of my vehicle, and had to pay over $2k for it to be fully stripped of fabric and reupholstered and cleaned. Haper Fords answer? Good news! They finally found a video recording showing how my front driver window was opened 'just a crack, only an inch' and that must have been how the rain got in. They were not able to get me a copy of the video, and they STILL didn't apologize. It was a statement, given as if that was the end of it and to 'bug off.' They tried to tell me how they left my car, window open, for weeks in the rain, and that was how my car got flooded. Okay, fine - But STILL no apology. And even then, this still didn't fully explain the condition of my car. After that - Nothing. I wasn't able to get any more call backs from the Manager, or help or answers in anyway. That was the only response I got. 'Good news, we left your window down. There is your answer.' I had purchased that car brand new off the lot and taken care of it for years, only to have it and myself disrespected and mistreated. I trusted Harper Ford for years, and in the end feel I was taken advantage of. Your lot couldn't even afford me an apology, let alone any type of humane customer service or a decent response time for an explanation. read more

I traded in my Prius for a used Ford F-350, about a year and a half ago. I love my truck. However, from a business standpoint, I found them to be predatory. They charged way too much for the truck, gave me a very low trade in value (then turned around and sold my Prius for what I paid for it!), and acted like they were doing me a favor. I needed a truck to pull my Airstream, so I was a bit under the gun to purchase a vehicle. In retrospect, I'd never go back to them. It was very clear to me, they were interested in my money, only. Not building a relationship. When the truck was delivered, it had not been detailed, someone in the shop stole the tow hitch (I got it back), and they were disinterested in helping me further. I was in a predicament, they knew it, and took advantage of it. Go elsewhere for your car buying needs. read more

Three cheers for Harpers Service Department! Hip-hip hooray! Hip-hip hooray! Hip-hip hooray! I couldn't be happier with the service I received. Nate was extremely kind, honest, and knowledgeable regarding my vehicle and the service needed. I truly appreciate the shuttle service that took me to work and picked me back up when my vehicle was finished (shout out to Keith!). Not only were the employees great, I couldn't find a better price for the repairs done. It's not often you leave a dealership/mechanic feeling good about what was done. Small or large repairs... Harper Motors is the place to go. If you can, see Nate... he's fantastic to work with. Thank you, Harpers. My vehicle and wallet both appreciate you. read more

Don't waste your time stopping here if you have a trade!!! Just offered me over 7000 under my car's KBB value! And over 5k under KBB's instant cash offer! For reference, our car doesn't have a scratch on it, no tears, no stains, and only has 6,600 miles on it. It's basically still new. Very disappointing but there are many dealers out there. Trevor, I understand exactly how the value of my vehicle is determined and how dealers attempt to manipulate people into believing there's no demand for their trade, but when you offer someone BELOW low trade value for their trade then put it on your lot for full clean retail value, if not higher, it completely contradicts your claim. And one more thing...you didn't seem to care to explain to me how your offer was only 38,000 but KBB offered me 45,000 cash without even seeing it while I was there and as far as I'm concerned you still haven't. read more

Trevor you say "you're so sorry" yet all you do is hide behind a computer screen and spread lies. It's funny to me how you can never be reached by me or other customers? I stand by with my 1 star rating and as I can see so do the other 50+ 1 star review ratings there are about you and your company. You lied saying that it was said we would be ok with a rental car when in fact we left a message saying it would only be ok if it was for the service not a diagnostic. What also makes me laugh is that you twisted my husbands words of "no Ford has ever taken more than 3 hours for a diagnostic" to "15 minutes" just to make you look good on a Yelp review. Yet you guys stated you needed all day to run a diagnostic. Your customers see your character and your companies lack of customer service and general knowledge on cars. I also like the fact that you still haven't refunded us for a piece that your people broke and you don't even MENTION it in your review knowing you guys screwed up. As far as the accident goes you have a lot to say for someone who wasn't there and it's being taken care of by insurance and you reporting a car accident under investigation is defamation and you have been reported to Ford higher ups. read more

2012 FORD ESCAPE was recalled with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak. It has been one month and still no call back or letting me know the status of when the part will arrive As the only Ford Dealership around, you are treated like a piece of crap. DO NOT BUY FROM THIS DEALERSHIP !!!! read more

I had really high hopes traveling from Crescent city over To Eureka Harper for for service, The repair was a little bit more than I had expected but those types of things do happen so I agreeingly and happily paid the $4700 to have my 2006 F350 back on the road, since it had been previously dumping coolant all over the roads, it took about a week to get the repairs finished, then I got the call that it was already to go. I paid the $4,700 plus tax and drove down to pick it up. I was so excited to finally have my truck back, but then I came out the next morning and some more coolant spilling on my driveway, so then we have another 85 mile tow back to Eureka, where I am then told by Harper Ford that and oil cooler has gone out on my vehicle, which apparently they didn't notice when they already had it exposed and were testing the coolant system as well as the oil system, I am also then told that I am looking at about another $1500 repair for the oil cooler , although oil coolers only cost about $350 for a manufacture direct ford Moto craft part, so apparently now I'm supposed to pay another $1150 of labor. initially I wasn't extremely upset until I spoke with various diesel mechanics who told me that since everything was already ripped up to change my oil pump which they just replaced, it wouldn't of took Hardly any extra time to take care of the oil cooler, two of the mechanics went as far as to laugh at the fact that any shop would do such a thing to someone. so now here I am with my leaky truck because I couldn't afford the other $1500 however I could have afforded the $350 for the oil cooler, if somebody would've just been paying attention. Now I almost wish I just would've sold it to read more

Harper Motors - One of my various tow trips to Harper Ford - Auto Repair Near Me - Eureka, California

I bought over a dozen cars/SUVs from 2000 to 2013. I serviced all of my vehicles as well because of quality work. Ford even replaced a "lemon law" explorer for me. Keith Hodge from service helped me file. All around 5 stars!!! Mike read more

This place sucks! Brought in our mustang for some missing clips and a melted dash, all covered under extended warranty. What they supposedly re-clipped keeps falling out it's like they never did anything. There were some problems with a melted dash and nothing was done about it. It took forever to get the clips they "supposedly" ordered; never got a call, had to harass them like 3-4 times for them to actually get them. I only go there cuz it's the only ford in the area. Also gave them one extra star for the service tech he was kind. read more

Everyone was so helpful from the girls in the office to the shuttle driver i was treated well i didn't feel apprehensive about going to Harper for my vehicle needs i felt very comfortable things were explained well so there was no misunderstandings. I was given the detailed job order when the work was completed so i knew what was done exactly. I'm very satisfied! (Cami) read more