I had really high hopes traveling from Crescent city over To Eureka Harper for for service, The repair was a little bit more than I had expected but those types of things do happen so I agreeingly and happily paid the $4700 to have my 2006 F350 back on the road, since it had been previously dumping coolant all over the roads, it took about a week to get the repairs finished, then I got the call that it was already to go. I paid the $4,700 plus tax and drove down to pick it up. I was so excited to finally have my truck back, but then I came out the next morning and some more coolant spilling on my driveway, so then we have another 85 mile tow back to Eureka, where I am then told by Harper Ford that and oil cooler has gone out on my vehicle, which apparently they didn't notice when they already had it exposed and were testing the coolant system as well as the oil system, I am also then told that I am looking at about another $1500 repair for the oil cooler , although oil coolers only cost about $350 for a manufacture direct ford Moto craft part, so apparently now I'm supposed to pay another $1150 of labor. initially I wasn't extremely upset until I spoke with various diesel mechanics who told me that since everything was already ripped up to change my oil pump which they just replaced, it wouldn't of took Hardly any extra time to take care of the oil cooler, two of the mechanics went as far as to laugh at the fact that any shop would do such a thing to someone. so now here I am with my leaky truck because I couldn't afford the other $1500 however I could have afforded the $350 for the oil cooler, if somebody would've just been paying attention. Now I almost wish I just would've sold it to read more

Harper Motors - One of my various tow trips to Harper Ford - Auto Repair Near Me - Eureka, California

Everyone was so helpful from the girls in the office to the shuttle driver i was treated well i didn't feel apprehensive about going to Harper for my vehicle needs i felt very comfortable things were explained well so there was no misunderstandings. I was given the detailed job order when the work was completed so i knew what was done exactly. I'm very satisfied! (Cami) read more

Service Department was fast and accurate. Gio was very understanding. He and the sales/receptionist staff were thoughtful and accomodating as i was there waiting with my kiddo. Though they were booked, fit me in. Turned a dramatic situation with a broken diesel Excursion on vacation into the best outcome. Had required replacement parts in stock and got my family back on the road. Thanks! read more

Harper Motors - Kids waiting area - Auto Repair Near Me - Eureka, California

This place sucks! Brought in our mustang for some missing clips and a melted dash, all covered under extended warranty. What they supposedly re-clipped keeps falling out it's like they never did anything. There were some problems with a melted dash and nothing was done about it. It took forever to get the clips they "supposedly" ordered; never got a call, had to harass them like 3-4 times for them to actually get them. I only go there cuz it's the only ford in the area. Also gave them one extra star for the service tech he was kind. read more

Just had a 60K service = excellent work, as always, plus saved me $$ I thank you, Scott and the Green team! read more

We had our 1-year old vehicle serviced here; second time for a X-mile service. The appointments were made in a rapid turn-around, staff seemed knowledgeable, and they worked hard to not over-charge and still do the work necessary. Because of the drought in California, the courtesy car wash cannot be done. read more

Dave in the Part Department is a Superstar!!! I was driving North on the 101 and my 2014 Ford F150 just kept dying every 20 miles. It would restart and go another 20 miles, but this is no way to vacation with family. We called him on Saturday at around 4:00 p.m. to see if he had a throttle body in stock to fix the issue. He had one in stock and even though they close before I would arrive, he helped my buy it over the phone and gave it to the reception desk to pickup the next day. Got it installed and finished my vacation trouble free!! Thanks Dave!! To Manager - Promote or give Dave a raise! read more

I just recently bought a new (to me) car at Harper and I love it! T.J. is a fantastic salesman and was willing to do everything in his power to make sure I left happy. I cannot say that I'm thrilled with the rest of the employees. There were a couple minor issues with my vehicle (both could be fixed by a dealer in no more than 20 minutes max) that they either assumed I wouldn't care about or didn't want to fix. Again, T.J. Did what he could to make sure I was happy, got one of the problems fixed and then made calls to find somewhere that would deal with my other problem. read more

*I feel like by giving one star I'm overrating the service I received yesterday* I scheduled an oil change appointment at Harper at 11 am. Drove 2 hours to the dealership to dropped my car off and was told I will receive a phone call when my car is ready for a pick up. Hours went by when I finally got a phone call from Harper at 3 pm. Their shuttle picked me up around 4 pm so I got my car back after 4 pm. It took 4 hours to get the oil change 11 am - 3 pm. Needless to say I had errands to run besides oil change appointment. I missed very important meeting because my car wasn't ready. Nobody ever apologized for the wait. The employee was arguing with me and tried to tell me it didn't take 4 hours. Well, dear Nathaniel, just so you know my Math is really good and I can count. So, 11 am - 3 pm = 4 hours! On the top of everything, I was charged 86$ not 55$ like they say online when you schedule your appointment. I purchased two vehicles from Harper Motors and was always returning to service my cars at the dealership. My last two experiences with Harper were awful. It took a few hours to get an oil change back in March. It took four hours yesterday. It makes absolutely no sense to schedule appointment because obviously Harper Motors doesn't have a schedule, and doesn't value/appreciate their customers or their customers time. read more

Revised tuesday someone named Trevor just called and wanted to talk about my review. Then it escalated to a yelling match, him trying to justify bad customer service plus the deceptions by yelling over me. Then said that I was accusing them of being racist, but in my original review, I just relayed the way I felt, and I had a feeling that it was one of the factors, since other customers who weren't asian were well attended. Even caucasian customers were staring at me. So I wish I can give them negative stars. original post november 18, 2013 It should really be one star but the sales guy who helped me was patient and nice, it's too bad the dealer was not forth coming with all the information. I enquired about the focus st with Kurt, the fleet manager/sales man. He didn't have one so I rest drove a fiesta ST. Then i briefly talked with kurt about getting the ST. After dealing with two dishonest Hyundai sales people, i called kurt if he could get me a focus st in tangerine scream, and kurt found several, one red one that was 2013 and one tangerine scream 2014. So i told him i wanted the tangerine scream, and i gave him all the info over the phone since i lived in crescent city and i, like most americans have to work. At first they gave me 1500 in rebares and reluctantly looked into competitors lease conquest cash after really beig agressive about it. Then kurt tried to get me to agree to an interest rate of 6%, and i told him that was a deal breaker, since i had tier 1 credit. Next thing you know he tells me i was approved through Ford for 0% for 5 years. Then he told me the car will be at their dealer in few days, that they are sending their driver to trade cars. Then next thing you know, i asked kurt how many miles the car had, he told me over 250 miles. I was upset at this point, Kurt didn't tell me that someone was actually driving the car back, i thought someone would be hauling it back on a flat bed. I reluctantly went down, because i did love the car, and when we were ready to do all the paperwork, i noticed it said 2013. I talked to kurt about it and he tells me that the 2014 does not have as much rebate incentives a the 2013. So after test driving (odomerer said 280), i wert in to see the finance manager Antoine, he was pleasant to deal with. After all that, when it was time to drive it home, kurt was showing me how to use the infotainment system and blu tooth. I popped the hood to see the engine, it was making kind of a low rattling noise. Closed the hood and noticed a small chip in the paint, not verynoticeable but very deep, down to the metal (this is a special paint that is tripple coat), also few surface scrathes on top right side of the hood. This "new car" buying experience was totally ruined. I told Kurt I cannot leave the dealer with the car in this condition, and he tried to down play it by saying that the dealer will get it fixed for me at a later time. I told him that is not acceptable, and the GM came and tried to make light of the situation, they even insinuated that the damage could have happen durring my test drive. My response was, "this kind of damage (deep paint chip) does not happen at driving 60 mph. It only happens at higher speed. If you were buying a new car, would you buy it in my position?" He reluctantly said "no". As the whole deal was voided and i got my down payments back. Next day i called the medford Ford dealer and talked to their fleet manager. He told me if I went through them this would all have been avoided, since the dealer in eureka got the car from them, and at the time the vehicle left, it had 7 miles on the odometer and no damage. So i google mapped the distance from medford Ford dealer to Harper Ford and it was only 189 miles. The odometer read 280. So where did the extra 70-80 miles come from. My suspicion is that just about every employees at Harper took it out on a joy ride, thinking the deal was in the bag. I would never deal with them again. In this economy and with people not spending money, treating a customer like this (dishonest and abusive towards their vehicle), i have my suspicion that since i am not caucasian factored in to this also, since i am writing my experience, many more will think twice before coming to this dealer. read more

We were traveling through Eureka Ca, and were due for an Oil change on our F-350 diesel. We arrive at our appointed time, and were advised it would take 2-3 hrs. Our truck was done in the time mentioned. The staff was friendly and professional. read more

Eek! Methinks not - one star. AVOID THESE GUYS Our new Kia started acting funny and the check engine light came on. I grabbed my electronic reader and it gave me one code (CAM CHAIN PROBLEMS) HARPER FORD COUNTRY call back the next day to say it is fixed and it was only a spark plug. Then I requested all the plugs to be changed and plug wires. The person on the phone said it would be $130.00 - which I thought was a great deal. IT WAS TOO GOOD TO BE TRUE I was charge $130 for them to change 1 spark plug. They charged me $14 for the spark plug and the rest was labor and taxes. I have never been ripped off this badly AVOID THESE GUYS read more

Nice folks, but relatively poorly organized. As I write this, I'm sitting, waiting for my car a full 90 minutes after my appt. for an oil change. I'd recommend doing routine maintenance anywhere else. My car was purchased here, so I try to maintain here, but this is just absurd. Lesson learned. read more

I have purchased 5 vehicles from Harper's over the last 15 years. I still return both my 2006 F-250 and 2008 Kia Rio to them for service. Everyone I interact with at the dealership is pleasant, courteous, and professional. All my vehicle have been purchased through Kurt, Fleet and Commercial Sales Manager. Kurt will go out of his way to ensure that accurate information is conveyed and the best possible deal is reached. As a business owner I don't have time to be passed from one desk to another, worry about having to shop for the best deal, and be concerned that the dealer may not be there in a number of years to service my needs. Harper Motors is a valuable resource to our community and I trust Kurt Medeiros. read more

New policy: they won't work on cars 20 years or older. I called the shop they recommended me to and they laughed at the "no service on cars 20 years or older" and simply said "well we like to do the work they won't do, cause we actually fix cars" so needless to say. I will not be returning with any of my cars. read more

Travis Sherrod is the bomb! Twice he has assisted me with the technology my car, 2014 Ford Focus and I have no idea how most of the buttons work :/ Travis is super friendly and although, he warns me he may not know exactly how something works, he tries until he succeeds. Which is more than can be said for the other guy that didnt even attempt this weekend. I'm stoked I can rely on someone at this Ford to make sure I'm a happy camper. Btw my brother works at Ken Grody Ford in Carlsbad so, I was disappointed when I was turned away this weekend and told no one could help me with a simple problem (turning my message notifications off) on a Saturday... that was a first and last bc now Travis is my main Ford dude! read more

I took my Ford Explorer to Harper's in January for an electrical problem. Bill Lackey was my Service Coordinator. He did an amazing job, he had my problem analyzed by Remi who determined that the Control Module required replacement. I had had this problem looked at before and was told that further analysis was required and that the suspected part could be $1000. Remi's expertise determined the exact cause of the problem and corrected it with a part costing $300.00! Bill kept me informed throughout the process. I am extremely happy with the service they both provided. Thank you Bill and Remi!!! read more

This review is for the purchase of a used truck from Harper. I was searching all over the state for my perfect truck, and Harper had 2 of them that fit the bill, so I drove all the way down from Tahoe (7 hours) to look at it. I was a little worried that it would not be as advertised or as pictured. But beforehand, I called and Chris gave me detailed info on both of them, and when I did get there, I found that the trucks were exactly as he described them. I knew which one I wanted right away, and they worked with me on the financing and the price. Chris was good to work with, and he even knew the previous owner of the truck so he could tell me about its history. I feel like I got a fair price and a good deal, and so far the truck is just as I had hoped it would be. I feel good supporting this dealer, one of the oldest in the country and still family owned. I would definitely buy from them again! read more

Flawless transaction. Bill at Harper Motors really went the extra mile from trying to research extra discounts we might qualify for, to making paperwork painless & even delivering the car. Excellent customer service, great communication. Will look to Bill in the future when thinking of replacing our old but reliable Ford Ranger. read more

This dealership is first class - the customer comes first! I especially like Rob who works inside - he keeps me up-to-date with progress being made and explains everything and takes pictures for me to see the work that was done. Also, the man who shuttles me back and forth is a doll - everyone is just plain helpful skilled and kind. Highly recommend. read more

Update.. harper management did reach out and did everything possible to make it right.. very happy with outcome and will continue using the service dept.. thank you read more

Bought a 2007 X3 BMW in Dec 2013. Apparently the car had the front windshield replaced with an after market windsheild. Drove it off of the lot and the rear view mirror fell off the wind shield. Called Harper Ford and they told me no problem just get it fixed and bring us the bill. They told me honestly, that the stuff they use doesnt work that well. So i had it fixed, which cost me $25. Its a beautiful car and i do love it. My salesman Laurence Smith was very professional, Antionne the finance guy was very nice. Really dont have anything negative to say, and yes i'd buy another vehicle from them and Id definitely recommend them. And i have never encountered any racism at this delearship. Yes id recommend them, id buy another vehicle through them and yes i do get my vehicle serviced at Harper!!! :) read more

In my experience "Harpers Motors"has always taken care of there clients. I have bought 3 vehicles from them and they have always treated me with respect before and after the purchase. They go above and beyond when it comes to making the customers satisfied. The key is they appreciate communication and local community. read more

This is the second time I've purchased a vehicle here. This time, as the last, all went well. Kurt was our salesman and he worked really hard to make the process smooth and easy as possible. I liked the fact he was so informed on what the car had and where all the features were, even if it wasn't the newest model. I love my car and recommend you take a look here if you're looking for a new vehicle. read more

Within a a few days of posting my last update, the owner gave us a call and was deeply apologetic for all that had transpired and was willing to do as much as he could to fix the situation. I was quite impressed with how he handled everything and will bring my car back to them for servicing in the future. read more

Communication is pretty bad. What is the point in making a service appointment if the car takes hours just to get looked at? It's not a service appointment, it's a "drop off my car appointment". It also sure would have been nice to know that making an 11:30 appointment is pointless, since the technicians take lunch at 12. So glad I could come in at 11:30 to have my car sit in the lot until 1 before there's a chance it will even be looked at. It would also sure be nice to be told that there's not a shuttle at 12:15 when I tell them that I plan to take the shuttle and it's 11:30. All I would have needed to know to have a better experience was "if you bring your car in at 1 it will get serviced just as soon as if you bring it in at 11:30." And even without that information, just knowing that there's no 12:15 shuttle so I can have someone pick me up instead of waiting around for 2 hours (while my car isn't worked on) would have been great. read more

While I did not end up purchasing a car here we did have our car serviced when our starter went out. Very reliable mechanic who really knows his trade. The car salesmen were very helpful and generous with test drives and answering all our questions. read more

An amazing place, I am from central California and I had my sienna van break down on hwy 101 and had to be at a wedding in a couple of hours. My vehicle was towed here and there entire staff, sales and service got me a rent a car and I made it to the wedding. They also got me the service I needed. Honest and great people. Thanks again John!!!!!!!!!! read more

Brought our pick up in. The part had to be ordered, and were told we shouldn't drive the truck. The part should be in the next day. They have a free shuttle service, so they brought us home and the next day picked us up. This is a 1/2 hour trip each way. Nice service. Nice staff. read more

Great service. I am happy with the used car I purchased last week. Travis did a great job on making the process go smoothly and was very helpful. read more

I'm reviewing the oil change department. The price was very reasonable and included a tire rotation. I made an appt online, glad I did because I didn't have to wait so long. They have a customer lounge with water, coffee, and pastries. The staff were very friendly. Great customer service. I have no complaints and my car doesn't either. read more

Bill Lackey is another example of why I keep returning to Harper motors. I needed a bulb replacement on what was an apparently hard to reach area. I was prepared to spend about $30-40 on this job plus an additional amount on an oil change. However, Bill knew this job and after getting a bulb he changed it out in about 5 min. Wow! I still did the oil change but felt I was getting it for free after the money I saved. Thank you so much Bill and thank you Harper Motors for having such excellent service advisors. read more

After having a sub-par oil change experience, the owner Trevor personally contacted us on our experience and how they could improve. A large miscommunication ended with a positive experience in the long run. read more

I have purchased 2 vehicles from harper's in the last 18 months. Additionally i assisted my father in buying a used truck there as well in the last 12 months. Both the sales and service aspects have been pleasant... SALES: one purchase was made with "Kurt". he was very helpful in assisting in finding the right priced vehicle. We had a limited budget for this purchase and the lot did not have what fit our needs at the time. Kurt took our information and followed up when new inventory that it was brought in. When i say "followed up" i am NOT saying he was a stalker, like many dealership reps i have worked with in the past. He called only when he had something that fit our needs. He never tried to move us from the parameters we had set. That is truly appreciated and unfortunately uncommon. 2 purchases were made w Chris. Chris too was very helpful. We must have test drove 15+ vehicles before decisions were made. When Chris took our offer to the finance manager for "approval" (aka negotiations) i got the feeling he was working on our behalf to get a good deal. I do not expect any ridership to "give it away" but i do expect a fair an honest price. Chris worked to be sure that happened. SERVICE We have used Harper for the service on more than one vehicle as well. Service staff has always been very friendly and do not try to "sell you" on additional items unless really needed. We specifically dealt with Susan most recently and REALLY liked working with her. In dealership where service writers are paid commission it appears they are always trying to up your over all bill.... we did NOT get this from Susan. MGMNT Trevor is the GM (and likely owner seeing his last name is Harper). Each time i was on the lot for a purchase he was also visiting with customer. He appears very engaged in the business and eager to assist when necessary. Fortunately all my transaction were smooth and he did not need to get involved. Will certainly consider them again when shopping for a used vehicle. read more

Great service.....They will have a answer for every of your concerns with your car. I was scare thinking that prices were high but is cheaper than most auto shops ....... read more

We have always purchased from Midcity Motors World because we have always been treated great, however this time the used car that we wanted was at Harper Ford. Travis Sherrod was our salesman and Lawrence was our financing guy. Both were great to work with. The sales manager there that makes the final decisions on price, is an asshole and still owes me an apology for assuming things. Anyways over all, I can say I would probably go back if I ever needed to again just because of Travis and Lawrence no one else. read more

If your looking for qualified trained techs to work on your car or truck I would recommend bringing your vehicle here. They rebuilt our customer's transmission saving them thousands over a new transmission. They have techs that have worked on fords for decades! read more

Cliff Myer went way out of his way to help us get the vehicle we wanted. A few weeks earlier I had stopped by to see about a test drive and he eagerly said, "Let's go". We found one that was on sale and he came in on his day off, because of a medical procedure, just to be sure it wouldn't be sold out from under us. Great guy! read more

I purchased a Ford Escape. Used 2017. Great deal! Good follow up! This is because it was missing the floor mats. Darin the sales manager called and said they were ordered for me. It was great to go in today and have the salesman help me put them! Great to have such a responsive dealer here!! I would buy from them again!! read more

I am very pleased with the workmanship and kindness I have received at Harper Ford. I have been taking my Ford Ranger to them for 9 years, and a recent problem was taken care of quickly by Trevor, and I thank you very much. I am sure to have a longer marriage with you guys as I just purchased an electric car, and love my new car. Enjoy doing business with you all, and look to 9 more years of happiness. read more