Lack of customer service and horrible response times. The absolute most heartless alarm company I have ever used. No regard for current circumstances. People are struggling to feed their families right now at no fault of their own, and they simply do not care. I have paid my bill for 3 years and finished my initial contract. I CANNOT afford extra bills right now and have pleaded to be removed from this service and they refuse. I was told to write a detailed letter outlining my circumstances so a termination of services could be considered. A response was promised within 3-4 days. After I sent my initial letter, as they told me to, I waited.... I ended up writing an email 1 week later asking for an update..... and nothing.... I called more than once with no one available to help me and no call back. When they finally called back 2 months later, it WAS NOT to respond to my letter, or my call requests, it was to collect payment. Prior to this issue, I have had nothing but problems with equipment. Service technicians can take a week to make it to you. I finally just quit using my system. The length of their contracts are ABSOLUTLEY INSANE! My choices are to be in a 17 month contract with my current payment.... increase to a 3 year contract for a lower monthly payment.... or let this go to collections. I am so incredibly disappointed with Northstar. Again, outside of current situation; they simply are not equip to be considered a quality provider. Do yourself a favor and use someone else. read more

UPDATE: I finally got a hold of my contracts with Northstar. I spoke with a representative by the name of Aiden - he reminded me that Northstar purchased Alarm.com a few years back and that even if they did not have the same cancellation policy I would still be obligated to pay their early cancellation fee. He began to give me an analogy of "you can't just stop paying your car note and feel you can break that contract" I disagreed with him saying "that is not an apples to apples comparison" then said (WAIT FOR IT FOLKS)..........well back in the 1800 hundreds during Slavery, when a slave was sold from one slave master to the next"........my jaw dropped and I could barely hear the rest of his inappropriate comparison. Long story short, they continue to stand by their early disconnect policy. When I called today, I spoke with a Davis, and he was only able to agree with Aiden and Jorden, that I would have to pay the early disconnect fee - even though it is not highlighted in their contract.....This is a terrible company with horrible customer services. BE WARE and READ your contract and KNOW about your cancellation policy....circle it, highlight it and make sure you agree and understand it. read more

I paid for 5 years of service per my contract . I sent a letter with more than the required time to let them k ow that I would not be renewing my contract . I followed up my letter with a phone call a few weeks later , verifying the information in the letter. This company has harassed me , sent me letters , phone calls and threats to report to the credit company . I reported them to my cc company for fraud , I received some of my money back but not the full amount . I am now pursuing other avenues to claim what they owe me . A year has past and they are still harassing me daily . read more

The calls never came when our alarm went off. The dashboard quit working and they would not send anyone to repair. Tried to just cancel and they said I had to send a letter. Sent it via scanned email on 1/8/22. Received a confirmation from them on 1/8/22 it was received. Over a year later I'm still being charged and when I called to find out why, they told me I "have to wait for it to be found". I said I'm not waiting another year to hope it's found. Still on hold for 30 minutes now trying to cancel. read more

Terrible, customer service. Looking for new Alarm Co. This company never lets you know ahead of time when your contract is up. They just sign you up for 18 more months of terrible service. Beware! read more

Don't think about using Northstar if you need a home alarm system. I have had them for two years. In that time, their equipment has malfunctioned and caused false alarms 6 times. They never updated my phone number in their system (or the actual monitoring company's) when I gave them the new one 21 months ago, which has caused me to be fined by the local PD. Northstar has admitted to me that it was their fault but they refuse to reimburse me for the fines caused by their faulty equipment and incompetence. The salesman flat out lied to me about several things and didn't give me a copy of the contract (he said it was in a packet of papers he gave me-it wasn't). Their customer service will not help you. I was bounced around from person to person and got nowhere. Forget about getting faulty equipment replaced. They are overpriced and you are stuck with them for at least FIVE years. read more

This company have limited technicians and faulty equipment. The door sensors provided in the package are cheap, this will be my third time replacing it. In addition, the company have to send the batteries for the sensors via mail, which always take a week or better. read more

Impossible to cancel. This BBB report says it all. GOVERNMENT ACTION Arkansas Attorney General v. Northstar Alarm Services On December 15, 2016, State of Arkansas Attorney General's Office filed a consumer protection lawsuit against NorthStar Alarm Services, LLC for violations of the Arkansas Deceptive Trade Practices Act and the Arkansas Home Solicitation Sales Act. The lawsuit alleges NorthStar used high pressure sales tactics, often misrepresenting its affiliation with other alarm companies and failing to disclose the length and full cost of the proposed service agreements and contract. After customers have entered into an agreement with NorthStar, the company routinely fails to service or repair malfunctioning equipment, makes it difficult to cancel the contracts and automatically renews the service contract for another five-year period which is a violation of Arkansas law. This lawsuit is currently pending. read more

I moved and wanted to cancel my contract, but was required to pay through the end of my contract. The problem is, NorthStar never cancelled my contract and continued to draft money out of my account. NorthStart has illegally drafted $3,600 and is trying to get me to upgrade my equipment! Do not use this company until you learn how hard it is to close your account. I will be filing with the BBB as well as anywhere else that will let customers know that they have terrible business practices in place! read more

WARNING.... Worse people to deal with. I talked to a gal and she was a bitch. Wouldn't even try to understand or communicate. Do not go with Northstar. I just got screwed in a contract with them till 2021 even tho I have ADT. They did not bring new equipment to me. They said they had wrong contact number. Well they do have my name, email address and my home address. It's not that hard. The number they had was my husbands who has passed away. They had no problem charging me tho. So upset with that gal and this company. My son even called and she was very rude. Do not go with Northstar One star is too good for them. Should be ZERO read more

I ask very disappointed as a Fireman, I signed a contract with NorthStar in October of 2014 and had issues with my system from the start. My system was installed with installers that were not well trained. After many many service calls the system finally worked. Then we would call to see when our "contract" was up. Then a week after our contract was up- NorthStar informed me that our contract automatically renews and we we're stuck with them for another 3 years. What a dishonest and corrupt way to screw your customers.....I will never do business with such a dishonest and corrupt business ever again. How about you earn my business Instead of locking me into a lifetime contract! I've never in my 51 years been treated like this! Please boycott this DISHONEST COMPANY! SHAME ON NORTHSTAR! I will call an all FIREFIGHTERS/POLICE/PARAMEDICS/MD's/RN's to not do business with theses crooks! read more

NorthStar Alarm Services - Security Systems Near Me

This service is horrible!!! My house caught on fire on New years day. I notified them immediately of this incident and (obviously) did not need their services any longer. The person I spoke to not only tried to "up sell" me into another five year contract, but told me that I would need to pay their company to place my service on hold. Four months later they are continuing to provide "service" to a alarm system that is does not exist. Now, a different person tells me to sign a Notice of Cancellation. She was to send an email with an attachment. Not surprisingly, the attachment is non existent. Anything is better than NorthStar!!! Beware Of This Company!!! I'm now going to have my attorney handle this matter!!! read more

If you are considering signing a contract with this company really think hard and twice about doing it. Once they get there teeth into you you have to contentiously jump through hoops to get out. They are very good at stating that they care about clients and customer service however they will not work with you at all. I missed my out window by one month and now they are telling me that I will automatically be renewed for another 18 months. When I sent an email I didn't hear anything from them for an entire month for them to only tell me that they will not cancel my contract. Basically they told me to just go F&*$ myself. The main reason for cancelling is that the equipment was never installed properly. So I have a system that is constantly running on low battery that also will never connect with internet. I can't actually use the cameras and nothing as far as security is actually working as promised. On the nice note the company will come out and look at it at my expense. Just more proof that you need to look elsewhere for a security system. Multiple problems with a company that just cares about itself. read more

HORRIBLE company to work with. I'm NEVER able to get through, NEVER am able to get service. I waited my 5 years and paid the monthly fee even though I had ZERO service, before I called to cancel. Only to find out they auto-renewed my contract for 18 months and would cost $885 to cancel. Do NOT fall for this company. They are all rainbows and unicorns at install. Once the contract is signed, you're done. read more

Norstar is the worse when it comes to the!eir customers. I've had this alarm for over 10 years and only had to call them once. Now that I am having issues like alarm is not operating they will not answer the call they promise to send out a technician and they come a week after my issue. Now I get a bill that I owe 99.00 after the tech said he would take care of it. We have been on the phone waiting for a tech for over an hour! I have a complaint in but it's not posted on their site! read more

Terrible scammy company. Don't do it! Thieves! Liars! Their equipment is cheap and always breaks. The company tries to charge you for every service/IT call. They don't work with your schedule for appointment setting. I know of several ex-employees who are in lawsuits with NorthStar. I will be suing them too. read more

Service hasn't worked properly since install. Used old wiring, doesn't connect to internet, doorbell camera does not work, alarm went off twice for no reason dispatching police to my home. I'm selling my home and moving into a new home where the HOA covers the alarm system. I called to cancel and was willing to pay a fee to do so. They told me I was in a 5 year contract and had to pay 90% of the remaining 4 years to get out of it. That is extreme! They told me I could transfer my contract to the new buyers of my home but the buyers saw reviews on here and declined. Do not get your alarm through this company! read more

Scam. I was being double billed for over a year, then alarm broke almost 2 years ago and despite multiple tries to get it fixed they never came and got me going. No option to cancel either. I had to close my bank account to get the auto payments to stop. Caden Bowler seems like one of those people that hates himself so much he wants to make sure others are also having a bad time. Perfect company to work for if you have horrible customer service. The goal is to get you to hang up before solving your issue. read more

They will keep "auto renewing" your contract and charging you hundreds to get out of it. We waited 18 months for our contract to end to call and cancel and then were told we'd have to wait another 18 months because when we signed up FIVE years ago the contract said it could auto renew. They send out no notification of renewal-most likely so they can hopefully lock you in without you catching it. Shady company, crappy equipment, crappy customer service. read more

Take my advice, no matter how good their goods and services are, it is not worth the absolutely crappy customer service they provide. I am quite sure that their services are good, but their customer service is horrible. My aging parents with dementia called and requested to stop services months ago. I am their son, and took over the bills recently. I noted that Northstar continued taking $48.90 from their account monthly. I called and explained the situation to a Northstar Customer Service Rep. She wouldn't talk to me, nor would she forward me to a manager. I explained again that the account holders had dementia, and that I had POV and was on their banking system. She still kept me at arms length. What a rude young woman. I spent the $25 my bank charges to put a stop payment on future charges. read more

This is my first review for Yelp, and let me just say - it's a shame that it has to be 1 star. Trust me, I'd rather give it a negative rating. Our sales rep was the only part of this whole debacle that wasn't terrible. I get it - that's his job. However, he is a college student. I know he doesn't give two figs about anything other than getting the job done. We were initially excited about getting an alarm system - both my husband and I were working during the day, and it was summertime. Pokémon Go was at it's height and we'd already had kids walking all over our property playing the game. Let's get into the problems. We were NEVER told that we were being locked into a 5 year contract. We WERE told about the 3 day grace period, and we WERE told that if after a year, if we were not satisfied, we could cancel services at no cost. Judging by other reviews, I can see that this is probably not going to be true if I call the company (that's if you can get ahold of anyone.) Our Skybell stopped working a month in. We moved our internet router closer to the system - it simply does not work. I'm not going to pay out of pocket to have my entire house become a giant wi-fi hotspot simply because Northstar uses defective products. On a clear, sunny day, and if the wind is blowing just right, the doorbell pops on for about five seconds before deciding it doesn't want to work again. Trying to get a billing statement is like pulling teeth. They don't automatically email you one, and you have to set up an account with them - this isn't automatically done for the customer. It's done for the company. They also have two different sites for their systems, depending on what you use (that I'm aware of) so if you're trying to look at your account, you have to go through tedious emailing to get all the information that you should have been given, if this were a reputable company. Calling and actually talking to someone is nearly impossible. I will say the girl on the other line was nice, but you could tell she was doing everything in her power to keep me from talking about canceling my service. Then, when I finally get her to tell me, it's $3500 for cancellation. Are you kidding me? You don't tell me about screwing me into a 5 year contract (it isn't anywhere in the paperwork, and the rep never said anything) and then you want me to pay for all 5 years? The worst part? I've see other people with NorthStar in my neighborhood and I feel terrible that we've all gotten sucked into this. We're safer just leaving our doors unlocked. Do not use this company, unless you're into getting swindled. read more

Horrible, despicable company to do business with!!! Don't sign a contract with these scam artists! We did and for the first few months they were fine. After that however, it was very obvious that they DO NOT MONITOR your alarm system as they promise. Our alarm went off numerous times over a period of a few years and NOTHING happened - no phone call, no emergency or law enforcement check up, absolutely NOTHING! Not sure what I was paying for so we stopped paying the monthly fee. We sent a letter to them as our contract period was approaching and asked how much we owed (because legally we had to pay - it was a contract after all) and ALSO let them know we didn't wish to extend our contract. No response at all. Sent another letter...again, "crickets". We thought maybe the company doesn't even exist anymore until, guess what - six months later they contacted us through a debt collector. Couldn't respond to any phone calls or correspondence but were quick to sic a debt collector on us. read more

Do not use their service. This is a fraud company. When i purchased property prepaid alarm service was transferred . But along with that they had a clause that says that alarm will be auto-renewed for 18 month. I didn't use this service. Now, i cannot cancel the service and they want to charge high penalty. This is unacceptable . Do not use this service . They are many other options that provides excellent service. This company won't last long. read more

This company uses extremely deceptive practices to lock you into contract after contract. They will tell you there is a required equipment upgrade that you must agree to, that extends your contract 36 months. They will require written notice months ahead of when the contract ends and then lie to you about when they need it by. The only way out of the contracts they have tricked yo into is to pay them in full up front. We have paid nearly a year for service on a house we no longer live in, that no one is using, and now they say we must pay 18 months more. RUN from this company. read more

Awful customer service. Tried to add products...tech never called and then was charged for installation and the service itself. Called multiple times for a refund. Recently, I had a sensor issue and was told I would have parts sent so that I could install. This was after they couldn't diagnose what the issue was. Don't go with NorthStar! read more

Would have saved myself quite the headache if I would have googled this company first. Send out equipment that crapped out after 1 month. Couldn't get them to send a new one for about 3-4 months and then haven't been able to get anyone to come out and install the new system 6 months later. So I've had no monitoring for 9+ months. This company is garbage and pretty much a scam. read more

Fort Worth, Texas Tarrant County Saturday, June 27, 2020 4:20pm Salesman going door-to-door asking to advertise in our yard. Why is a random business I've never heard of asking to advertise in our yard?  We said no. He asked why and said he'll come back later to talk to someone else in the household.  We said no. Why are you coming back?  Why are you soliciting door-to-door during a pandemic?  He had a face mask, but wasn't wearing it.  Tarrant County has a mandatory mask order in place.  I have so many complaints, I don't know where to start. What's wrong with the sales office in this area? I've never heard of your company before, but now I hate you. Great job! read more

STAY FAR FAR AWAY UNLESS YOU WANT TO WASTE MONEY ON THE SERVICE YOU DO NOT HAVE. I sold my property 10 months ago and I've been trying to cancel the service ... And they make you do all kinda paperwork, letters, memorandums, etc. .. and they still won't cancel the damn service and still charging my credit card every month. You can access just about everything except for cancellation service. STILL trying to cancel it and no luck. I JUST WANT IT TO GO AWAY.... . read more

This place is bad. They lie and trick you. We tried to get the contract cancelled after 3 years, as agreed. Called them last spring and they said call back in Jan. We just called and they told us we missed the chance to close our account. We were automatically renewed. To leave the contract it will cost $1000. No kidding. Working for min wage or getting social security, that is ridiculous. The customer service is supposed to send us a recording of last Spring's call. The ball is in their court. We will keep you posted. Don't sign up with these people. There must be a hundred or more troubling reviews. read more

Horrible experience. A HUGE waste of money! I was not told about a 5 year contract and turns out my monthly fee / rates are based on income status. I was unemployed from Oct 2009-Dec 2012 during the recession so my credit was poor. Having not been told about the 5 year contract was shameful. I got the service in June 2016 and sold the house in October 2018. The new buyer was not interested in the service and they now have resold the house. Four years of paying for something I am not using at $59.95 per month x 12 months = almost $7200 / year x 5 years = $37,200 dollars. I keep getting charges and bank over draft fees each month. NORTHSTAR SECURITY is a JOKE !!!!! Do NOT. I REPEAT, DO NOT GO WITH THIS FIRM. GO with Brinks, ATT, VIVINT, etc. Pt in your own ARLO system and get a big dog. Compare, make them explain the smaller print. Rip Off Morman Company !!! Evil crud. read more

My parents used this AWFUL company for their home in Indiana. When my father passed in 2016 my mom moved to Texas. We tried to cancel the NS service in IN when the home was sold, but was told there was a contract of 5 years....with a year left. We begrudgingly went ahead and trfr the service to her new TX home vs paying the remainder of the contract. Fast forward to July 2022. Mom needs more care and sold her home to move to a Senior Apt. The contract auto renewed for 18 months back in 2021 and expires Feb. 2023. *Note: dealt with battery issues the last year she resided in the home. We just paid this AWFUL company the rest of the contract and sent in the required note to cancel (abiding by their 60 day AWFUL rule:(). We got an acknowledgment email that our note was received but would be in touch within a week to confirm the account is closed!!! Confirm what? We, the customer said....close the account!!!!! It has now been 2 weeks. I have sent emails after the first week and received crap responses that we'll get it soon. Good grief....what does it take to close an account with this AWFUL company. So irritating. I'll be calling the bank to notify, to ensure no further monthly charges come thru her ACH. STAY AWAY FROM THIS SO CALLED COMPANY. YOU GUESSED IT....IN ONE WORD...AWFUL!!!!! read more

I have been a "valued" customer (their words) for over 10 years and I call today to cancel and what do you know first they offer me more services but then when I say no thanks I would just like to move on they inform me that I can't because I didn't notify them properly and LUCKY me I get to be tied to them and give them more of my money for another 18 months! It would have been nice when I spoke to them probably 18 months ago that they mentioned this when I wanted to cancel!! So glad I have been such a great customer that this is how you treat loyalty.... or I guess this is the only way you can stay in business... read more

Long contract with stipulation for contact months prior to cancellation. Old out dated equipment. Damage to walls during initial installations and faulty equipment that took months to repair. Fraudulent and unprofessional. Management appears to be kids. No time worst alarm company ever. read more

Wow there's a lot of haters in the world. NorthStar Alarm Services has been awesome to us, always answers our alarm, always provided excellent customer service, and even sent an officer a few times even from a false alarm. Yes its more expensive than your new and fancy systems of Simply Safe, but I didn't have to purchase equipment up front and I rather like not being monitored by the largest alarm company in the world ADT who did not do a great job on our last home. read more

By far the worst company I have ever dealt with been locked out of my account for over a month can not get a live agent online or on the phone. No wonder they have you sign a long term contract otherwise they would have no business why am I Paying for service I can not even use read more

Reading the reviews and unfortunately, everyone has had the same horrible experience as I have had with the company for years now. This company does not even deserve 1 star from me as they have been a problem has been since day one. Signing with the company back in 2012 and stuck into a contract until 2022 because NorthStar Alarm Services is a HUGE scam. List of problems: 1. When installing the alarm system, the contractor that performed the task left multiple holes in the walls in which no one has still come out and repaired after stating they would (almost 8 years). Please be aware that this company will not do half of what they say they will do if its anything helpful. 2. In 2018, after the alarm would beep every night and no call with technical support would resolve the following issue, we discovered that we had an out of date alarm system for over 3 years and no one decided to say anything until having to call constantly and waiting on hold for hours. 3. Today, I had to experience the WORST customer service with Technical Support Supervisor, Robert, in regard to trying to resolve a sensor issue. Robert was extremely rude and the worst individual I have ever spoken with starting off with sighing when answering the phone, interrupting during conversations, and flat out saying "no, that's not going to happen" rudely when expressing my frustrations. Not only is the customer service poor, but the "hidden" service fees that they like to include without making it clear to the client is bogus and a pure scam. The list goes on....I have more, but I digress. After today's call, I'm convinced that the workers know that this company is a scam and I definitely will not refer this company or renew my contract. Also, beware that they "auto-renew" your contract although they verbally don't call it that. Be sure you give a notice 90 days before the time to renew and read the contract yourself before listening to the salesperson who clearly lies at the point of sale. read more

Reading some of these reviews is relief in knowing other people are reporting them to the BBB and hopefully shutting this sham down for good. Same experience for our family - moved out of a house in 2018 and only way out of "the contract" was a large lump sum of money. I would call 1-2x per year to cancel on to get the same response. Frebruary This year, despite all of these requests - we were auto-renewed into a new contract!!! I spent hours on the phone fighting with zero solution or admission of being wrong. Auto renew for a product I dont own on a house I dont live in without a phone call, email, text and despite all the requests to stop stealing my money. This past week I paid $200 to cancel because I blocked them from all bank accounts yet they went to send it to collections. Though I would email and call weekly - I could not get a response - yet I received my weekly warning that the account would be sent to collections. Merrrry Christmas and keep the change, ya filthy animals . Hope you all are sleeping well! read more

I signed a 5 year contract because I was supposed to get free service calls for the 5 years. I'm a little over 3 years in and tried to get a service call and they wanted to charge me $97. They said that free calls were only for the first year. But they had come out about a year ago which was not within the first year. I have a doorbell camera installed which never works correctly. I have trouble with it all the time. It's either not recording or not sensing or something. read more

Northstar Home has been extremely difficult to work with. They have not done what they said they would do. I could not recommend them to anyone. They have over charged me and have been unwilling to honor the original agreement made when the system was installed. read more

The alarm service itself is mediocre - comparable to most others, nothing special. The challenge is that you better have your calendar marked to the exact day of when you need to submit a request IN WRITING to cancel the service, even after you've fulfilled your initial 5-year contract. My service began in June 2018 and although I haven't lived in the property for 3 years (moved out of state), I fulfilled my 5-year agreement and when I called in the first week of July 2023, I was REMINDED that I would have needed to send a written request 60 days BEFORE my original term ended to avoid being locked into another 18 month term for a service they are not providing me, as I no longer live in the property. And NO - they do not send any reminders or notification of the term renewal, so it is up to the customer to remember to mark your calendar. So I either continue to pay $73 per month through the end of 2024 or buy out of the contract for over $1000. POOR BUSINESS PRACTICE AT IT'S FINEST. And don't bother calling or complaining - a man named Logan claimed to be the highest manager available. Their CEO refuses to speak to the customers who are padding his wallet. read more