Worst company to deal with do not use this company i tried to cancel my subscription.They would not…read morecancel it, they want.So much money just to cancel it.It's all a scam

I agree with previous reviews. This Alder company SUCKS, I only used for 1 1/2 yr, tried to…read morecancelated and couldn't because I was trapped 5yr contract and needed to pay more than 2K to cancel, that I couldn't and decided to pay the monthly fee to complete the stupid 5 yrs, then when I call on the month it due, they told me I had automatically 5 more yrs because I didn't canceled 15 days prior the end day of the contract, when they never told me that the 2 times a attempt to cancelled. I never express any negative to company but this irritated me trying to trap me for another 5 yrs, when I have more than 3 yrs using this company. This deseved a lawsuit, I score then -10 for their unsatisfactory service they have. I never received a notification that my contract will end if I agree to continue with them, that I will say NO. This people don't deserved to be out there stilling people money. HORRIBLE COMPANY!!

Christian is a Total Pro!! Fast, smart and fair priced…read more Don't hesitate to contact him. Expect excellent communication and top quality work.

Needed an 85" TV mounted above a fireplace. They did great work! Looks amazing and would definitely…read moreuse their services again!

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

Well, what can I say, this company, sales staff, installation, customer service, and equipment all…read moresuck. The salesman, Mihir, lied extensively to make a sale. The installation is not professional at all. The customer service will basically accuse you of lying about the information discussed. When a manager attempted to call me about my request to cancel under the misleading terms and conditions, it was all smoke and mirrors. More lies. The value for the equipment and support is just not worth it. The company lost a large lawsuit and more than likely end up in court again. They're already on the FTC and SEC's watchlist. All around shady company with less than desirable equipment and reputation. Would never recommend this company for home security.

Don't do it! In the first month I got 3 different calls trying to upsell me. My system went down…read moreafter one month, their customer support texting is awful, the session would time out and I would have to explain everything all over again each time. Call in and EVERY SINGLE TIME they would try to upsell me, my freaking system is down maybe you can fix it and then try to upsell me - nope! The other big problem is the left hand doesn't talk to the right in this company. You are told one thing and then you get your bill and have to call in again.... The other big problem is the price on the website says $25 bucks per month. NOPE I was told that was the OLD PRICE years ago and yet they still have it as BAIT on the website. AND I just got a Email saying they just upped my current price another 10% (I have had the system for 2 months and for 3 weeks it didn't work). like the other reviews say STAY AWAY!

A Vivint representative named Trevin came to my house and completely misled us. He convinced us to…read moresign up by claiming we wouldn't have to make any payments for a couple of months, knowing full well that my partner and I had just moved into our new home and were trying to manage our bills. We repeatedly told him we weren't sure about getting the system, but he pushed hard, reassuring us that we had time before payments kicked in. That was a blatant lie. The first bill was due the very next month. When we tried to reach out for an explanation, he dodged our calls and refused to respond. The cameras are absolutely mediocre. They frequently fail to detect people, the video quality is subpar, and the audio is practically useless you can barely hear anything when someone speaks. For a company that claims to provide security, this system is a joke. On top of that, the pricing Trevin quoted us was a complete scam. We're paying more than what he originally promised, and trying to cancel the contract is an absolute nightmare. To get out of it, we'd have to cough up a staggering $5,000, and the worst part? Payments have to be made separately to both Vivint and Fortiva, the system's shady loan provider. Do yourself a favor stay far away from Trevin and Vivint. This company is built on deception, their products are second-rate, and their contracts are designed to trap you in a financial mess. I wouldn't trust them with my security, my money, or anything else. In case you need it Trevins phone number is +1 (435) 668-0372

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

I did extensive research on local security installation companies and had three people come out to…read morebid. Kyle's competency was so far and above the others. I am absolutely delighted with my experience. He gave several options/quotes. He is super knowledgeable, but the best part is he is communicative and does what he says he will do! Great follow through. The software interface he recommended is user friendly. I am thrilled with our system. I highly recommend Security &Smarthome Pros.

SHADY, SHADY business! STAY AWAY FROM THIS COMPANY!…read morethey automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review.

Caveat Emptor!!! I don't remember much about my initial…read moresale or contract with this company, because my service with them was from 2007!! Whatever the case I stopped making payment to them because I had financial difficulties.. I never received a bill or letter that I owed them money, or that I was in breach of contract in any way. 8 years later (2015) I get a letter from a collection company that they are collecting a debt for this company for over $3,000!! When I contacted vision security the lady told me that the $3,000 was a cancellation fee!! WHAT!!!! I also read online that they had been sued for there shady business practices!! They need to be shut down!! There are also several complaints on them with the better business bureau.. Only one star cuz I'm forced too!

DO NOT HIRE THIS COMPANY. I called and they reassured me they could get me a new key for my car…read more They told me they could be at my location and give me a key within an hour and a half. They arrived 2 hours later and then it was a total of 5 hours from the time they arrived to the time they "finished" to tell me there was nothing they could do. They took advantage of me. I was stranded with my babies and they knew I was desperate to get it done. The guy that came out was really nice, but I'm just frustrated after all of the wait and stress they couldn't do anything after they reassured me they could AND charged me like 120 for absolutely nothing. I don't like leaving bad reviews but I really do feel taken advantage of and I don't want that to happen to anyone else.

I had ARCO come and fix my storm door. They were wonderful! Only took 15 minutes. Awesome service!read more