SHADY, SHADY business! STAY AWAY FROM THIS COMPANY! they automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review. read more

Caveat Emptor!!! I don't remember much about my initial sale or contract with this company, because my service with them was from 2007!! Whatever the case I stopped making payment to them because I had financial difficulties.. I never received a bill or letter that I owed them money, or that I was in breach of contract in any way. 8 years later (2015) I get a letter from a collection company that they are collecting a debt for this company for over $3,000!! When I contacted vision security the lady told me that the $3,000 was a cancellation fee!! WHAT!!!! I also read online that they had been sued for there shady business practices!! They need to be shut down!! There are also several complaints on them with the better business bureau.. Only one star cuz I'm forced too! read more

Vision Security, Security Networks, Monitronics are Vultures. They prey on the elderly. The lowest of the low. My father is 80 years old,hard of hearing, can't read well and is from a time when door to door salesmen had credibility. A sales person showed up at his door step and signed him up for service even though my father told him he was NOT the home owner. My father told the sales person he didnt want a contract or auto payment deducted from his bank, he got a 5 year contract and auto debit. You cant cancel the contract even if you sell the house. Its a sad business that has to trick the elderly to stay in business. You need security to protect you from the security company. If you are lucky enough to be reading this review avoid this company at all cost. Do research and find a reputable company with morals and respectability-this is not the place and they should not be rewarded for shady business practice. read more

Door to door salesperson failed to inform us that the contract we signed up for was for 5 years. Super shady. Called customer service and the cancelation fee is the remaining balance...talk about a scam! Don't sign up with this company or the company they do business with, Monitronics read more

Monitronics system installation provided by this company on Nov 14. On a trip Nov 21, false alarm was triggered saying front door was open when it wasn't. Cannot use system that will give flse alarms. Also, we found one door alarm installed so that door would not open. Now getting signals that say several sensors are out of the circuit. Have called in several requests for service. No call or visit by any tech. Phone rep hangs up on me. Being charged $16 a month more than contract calls for. DO NOT DO BUSINESS WITH THESE CROOKS! read more

PLEASE stay away from this company. I completed my contracted term of 3 yrs and they auto-renewed me without any notification. Consumer must be notified no less than 30 days before deadline pursuant to auto-renew provision. They have the worst customer service with NO INTEGRITY! read more

I don't like to use the word hate as an adjective for anything, but when I tell you I HATE this company, I HATE this company. I hate the day I allowed their flash and screw to scam me out of my old, reliable, affordable security system. I hate that I was not given the full truth in terms of the length of my contract, I hate that the only way I can get out of my contact is by paying off another 2 years of service (what service?),I hate how I get harassed for payment of services for things they fail to invoice for BUT I'm just supposed to know I owe you X amount of dollars and guess what...my system currently isn't working properly so I get to pay for nothing! I hate how after being forced to be a loyal customer, I can't even catch a break or a discount on my monthly payments. I can tell you when my contract ends, I will NEVER conduct business with this company again! read more

Great company to work with! My wife and I just had our first system installed with them and they were nothing but a joy to work with. I was surprised how willing they were to work with my schedule and make sure that I understood how to use the system. If u are thinking about getting a home automation system give them a call! read more

They showed up at my door in December right before Christmas promising me a totally automated system. I already had a very good company, Titan Alarm, but the kid was hard sales and promised to pay off the early disconnect fee of $2399. After the installation which took two months because I had to wait for the thermostat, I thought everything was fine and dandy. I tried calling the sales rep, Jeff Mariano, and never ever received one call back! I wrote to the Alarm company and left several calls and they responded by phone and by e-mail to just send the bill and all would be fine. I send the ending bill and believed all to be fine. Well, in the beginning of this month, March 2013, I received yet another bill from Titan (previous company), so I called Vision and they flat out told me they wouldn't pay the ending bill, they would let me out of contract and I could return to my old company. Gee Thanks!! It cost me $199 to get installed from them ( I am 60 years old, single woman who just had hip surgery and have not worked in 2 years). Now I have to pay another $199 to get my installation from the wonderful company, Titan who I should never have left in the first place. Well, guess what? The salesman isn't with the sales in that company any longer, who knows where he is? Ripping someone else off? Then, the technician who came to re-install my equipment is so angry because the panel that is very expensive that belonged to Titan Alarm was PURPOSELY DAMAGED BY VISION SECURITY TECHNICIAN!! He showed it to me, took pictures of it and I will be going to the Attorney General with the info. He took the sim card out and hit it twice with a flat head screwdriver, it is unbelievable and also purposely damaged a switch that sends info to the alarm company that someone has tampered with the equipment so that it is easy to just rip it off the wall and no one will know. How SLEAZY IS THAT!!?? DO NOT BE TAKEN IN BY THIS SLEAZY COMPANY. WE HAVE ALL HEARD ABOUT THESE RIP OFF ALARM COMPANIES THAT ROB HOUSES. THIS MUST BE ONE OF THEM THEY ARE AWFUL. Look them up and see that they have 224 complaints against them! BUYER BEWARE!! read more

Horrible business. They auto renew you and when you try to cancel (or remove auto renew) they tell you that "You signed a contract that states you can only remove auto renew 3 months out from the date of your contract termination.". Read the fine print of you go with this business, folks. Otherwise, you'll be paying them forever, watching the calendar for when you can cancel, or paying a HUGE (the rest of your year) cancellation fee. That's how they rope you in. read more

A representative by the name of Zach (VISION SECURITY) came to my house and lied to me about my alarm system went out of business (Monitronics) and they were assuming my security needs. It was all flat out lies however they offered me a more advanced security system. In the process of installing the system, the installer(Matt) passed gas in my home (never apologized.) Needless to say in the process of cancelling my original alarm company I discovered that Vision Representative had lied about the entire situation. Furthermore, the sames representative Zach called my phone twice to inquire why I choose to return to my original company. Needless to say, I returned to my old company only to have the VISION to offer me their services again when I called to complain about the sales representative, he offered me their services at a lower price. INTEGRITY AND HONESTY, what happened to that? I could never choose a service that miss represents their services under false circumstances. read more

Do not do business with this company, and if you have elderly loved ones with security systems, keep a careful eye out. Vision scammed my elderly father into signing a long term contract. He thought he was talking to his company Vivint, and getting an upgrade. These people are scum, and won't cancel contracts unless you complain to the Utah Consumer Protection Division. read more

This is a horrible company!!! Bad customer service and a crappy alarm system. The agreements are ridiculous and they are not very understanding when life happens! I moved from a great company because Vision security claimed to bring me in at a discount and then my bill was raised on me. I hate this company and the customer service. beware and do not use this company!!! read more

bad, bad, bad people. they lie and deceive to get you in the contract and lie and never let you get out of the contract. they should not be allowed to do business , total scam. read more

A sales representative came to my home to sell the Vision Security System. We discussed it and were told that there would be flexibility with installation. Fifteen minutes later the technicians were at my home. We already had plans and they insisted that if not allowed to enter at that time that I would have to pay for the full installation fee instead of the lower rate agreed upon. One technician worked on installing the keypad and briefly showed us how to use it, while the other installed the door sensors. The technician that installed the door sensors ripped the old security pieces off the wall without our permission and left us with large holes in the cement board. We spoke with customer service to cancel and remove the system. I do not believe in giving my hard earned money to a company that will come damage my property that they claimed they were going to protect. They agreed to pay for the damages that their technician caused but only if we stayed with the company for 5 years. I refused to stay with the company. We cancelled and arranged for a technician to call so that we could schedule the removal. 30 minutes later and zero phone calls, the technician arriving at our door step notifying us that this is the best anD only time that he could make work in the immediate future. The equipment was removed. After 9 days I called to see when they were going to be returning the money to my account. The customer service representative agreed that I was owed all money that was taken from my account initially and was told that it would all be returned within 5 business days. He also informed me that my account was not properly cancelled. He apologized and closed the billing portion of the account. It is 5 business days later and I called to see why the funds are not pending in my account. It was then that I was informed that the technician never called the company to notify the cancellation department that it was removed and that they would not be refunding me until they can verify that I know longer have the equipment. The manager then also told me that I wouldn't have my money for 10-15 more business days once they get the confirmation. During the entire conversation every time I spoke to the representative he proceeded to talk over me. The entire experience has been horrible. read more