I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

*Unreasonable Difficulty Canceling Vivint Service* I am…read morewriting to express my frustration with Vivint's cancellation process. Until now, we have had no issues with Vivint's service. That changed when we tried to cancel. On my first call, I spent about 40 minutes clearly asking to cancel. Instead of processing the request, I was transferred between 4 representatives, each of whom pushed an "advanced loyalty program" rather than honoring my request. The call was then disconnected. I spoke with a guy named Jimmy (#9154484) and multiple other people on 9/17/2027 and they would not cancel the service we've had since 2018. When I called back, I spoke with 2 more representatives before my request was finally addressed by a guy named Alby. In total, I spent roughly 1.5 hours and spoke with 6 people just to cancel a service. We were not under contract and had no outstanding equipment balance, so there was no reason for this delay. We had never had any issue with them until this day. Not to mention they have a 30 day window so when you do cancel, you owe another bill anyway. A customer who clearly states they want to cancel should be able to do so promptly, without repeated transfers and retention pitches. This experience has left a negative impression of a company we were otherwise satisfied with. I ask that Vivint review its cancellation practices and provide written confirmation that our account has been fully closed and that no further charges will be made.

Love the equipment, how easy it is to use, and how quickly they respond when the alarm goes off…read more We have had our system going on 3 years and have been completely satisfied. 5 stars!

They are scammers! We restarted our service Nov 2025, monthly payments started Dec 2025. Since…read morewe had the panel and cameras they just didn't work was told they could set up camera tech once we started back, well Our panel never worked and spent hours on phone trying to get that to work, the. Said it needed an sd card to update and they'd mail, never recieved. Would call, they'd "send" for 3 months i finally emailed, then they said schedule a tech. Well it takes 1-2 months to schedule. I always asked can we not be charged until it works? But would get the tech will come when it works we will credit you for months it hasn't worked. The past two tech visits (one was today). The tech did not show during the 4 hour window I took off work to be here. They don't call either. I called at this point $500 in, 9 months later, please just cancel our service and refund me the charges for the past 8 months of service I've paid for but never received or I will go forward with disputing and writing g reviews because I've been patient and given so much time. They read the exact verbiage they tell me every-time. So here we are be warned, not a good company, they do not really care, they will keep charging you, they do not have techs that show up. They make false promises and are obviously not interested in having happy customers

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring,…read moreinstallation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.

They have a nice waiting room and helpful people, but if you going to sign up for comcast be…read moreprepared to be here a lot! I am not a fan of comcast and will most likely be canceling because the helpful people are in the store. Don't even bother calling support because you will just want to pull your own hair out.... I just wish that I would have went with direct tv or dish before I had to deal with so many head aches!

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

Ryan and Nate were amazing! I appreciated the communication and timeliness on getting the job done!read more

Great job, Nate! Professional, courteous, knowledgeable. Ran into a small issue with a security…read moredoor lock cylinder, resolved the issue satisfactorily. Will use again to replace other current hardware with upgraded materials.

Don't do it! In the first month I got 3 different calls trying to upsell me. My system went down…read moreafter one month, their customer support texting is awful, the session would time out and I would have to explain everything all over again each time. Call in and EVERY SINGLE TIME they would try to upsell me, my freaking system is down maybe you can fix it and then try to upsell me - nope! The other big problem is the left hand doesn't talk to the right in this company. You are told one thing and then you get your bill and have to call in again.... The other big problem is the price on the website says $25 bucks per month. NOPE I was told that was the OLD PRICE years ago and yet they still have it as BAIT on the website. AND I just got a Email saying they just upped my current price another 10% (I have had the system for 2 months and for 3 weeks it didn't work). like the other reviews say STAY AWAY!

A Vivint representative named Trevin came to my house and completely misled us. He convinced us to…read moresign up by claiming we wouldn't have to make any payments for a couple of months, knowing full well that my partner and I had just moved into our new home and were trying to manage our bills. We repeatedly told him we weren't sure about getting the system, but he pushed hard, reassuring us that we had time before payments kicked in. That was a blatant lie. The first bill was due the very next month. When we tried to reach out for an explanation, he dodged our calls and refused to respond. The cameras are absolutely mediocre. They frequently fail to detect people, the video quality is subpar, and the audio is practically useless you can barely hear anything when someone speaks. For a company that claims to provide security, this system is a joke. On top of that, the pricing Trevin quoted us was a complete scam. We're paying more than what he originally promised, and trying to cancel the contract is an absolute nightmare. To get out of it, we'd have to cough up a staggering $5,000, and the worst part? Payments have to be made separately to both Vivint and Fortiva, the system's shady loan provider. Do yourself a favor stay far away from Trevin and Vivint. This company is built on deception, their products are second-rate, and their contracts are designed to trap you in a financial mess. I wouldn't trust them with my security, my money, or anything else. In case you need it Trevins phone number is +1 (435) 668-0372

Friendly and knowledgeable staff! And, while doing the feedback questions just now, I was reminded…read moreabout the many other services AAA can provide in addition to insurance and emergency towing. At their physical office they can also do many of the same things that the DMV does, provide Notary public services as well as the old-fashioned maps and travel books!

We've been AAA members for decades and used roadside assistance a few times. I've also used their…read morevehicle registration service a few times since it was very convenient. When I moved to Utah, I drove to the nearest office in Orem and had Utah plates in minutes. I was pleased with the service. I thought this was the convenience I was paying for since I didn't need to go to the DMV. I recently called the Orem office and asked what I needed to add my daughter to the registration on one of our vehicles. They said just just the registration, so I drove the 30 minutes to their office and quickly ran into a problem. They said I also needed my vehicle title. They said the employee should have told me that. It was going to be an hour round trip drive home to get the title, so I drove to the DMV in Provo in hopes it would save me from the drive, but it was unusually crowded. I drove home to get the title. I called AAA while driving home to ask another question (I certainly had the time). I explained my vehicle title was issued from my previous state, but my vehicle was registered here. The employee said that was not a problem, but to also bring proof of a smog check just in case. I got home, grabbed the paperwork, and got back on the road to Orem. Employees at the Orem office looked at my vehicle title (AKA pink slip) and couldn't figure out how I had registered my vehicle in Utah [through them], but still have a title out of a different state. I told them I had contacted the Utah DMV and they said the title didn't need to be changed. AAA employees made calls and checked different things but ended up telling me they couldn't add my daughter to the registration and I would need to go to the DMV. They suggested I make and appointment, which was helpful since it was so crowded. The employees were very nice and apologized numerous times for the issues, but this was a big hassle and employees I spoke with on the phone seemed to have no idea what they were doing. I made my appointment, drove to the DMV in Prove, and took a seat since I was quite early. My number was called just a few minutes later (and quite early). I explained the situation to the employee and gave her all the paperwork. She said it was no problem, her fingers were flying all over the keyboard, and I was walking out with the new vehicle registration just minutes later. On a side note, the DMV employee said it would take a couple weeks to get the new title, but I got it three business days later. Seeing as how the DMV is much better in this state than my previous state, I should have gone there in the beginning. Every other experience I had at the DMV here has been surprisingly pleasant. This is one reason to not have AAA. Just a few days later, my daughter needed a tow truck. I told her this is why we had AAA. I got to her work before her shift ended in order to have a tow truck soon after she was off work. I called and had to go through an annoying phone tree. Press this number, press that number, etc. It was extremely annoying. I then was "helped" by a virtual assistant (a computer). It was terrible. Close to an hour later, the text messages from AAA were still saying they were trying to find us a tow truck. Not that one delayed, but they had not yet even found one. I got jumper cables and got my daughter's car started. We left and I called AAA roadside assistance automated system to cancel the service. This was even more terrible since I was now driving and it wanted me to press different numbers on the keypad (at least they were on my dash). I choose the option to cancel. Several minutes later I received another text saying my request was being reviewed by a specialist since finding a tow truck was taking so long. I called back, went through the phone tree, and again cancelled the tow. It seemed to work this time. If you want AAA for the roadside assistance, you may want to first check and see if your credit card offers this. My Visa includes roadside assistance at no extra charge, and I will likely be using it should I need roadside assistance. I also may not be renewing AAA again next year. I just renewed last month, so I have close to year to think about it. One more strike and that's the end of our memberships. AAA - get rid of your terrible automated roadside system. When people need assistance and are possibly in a stressful situation, they don't want to deal with a phone tree and a computer. I was only dealing with a dead battery and your system still managed to make me quite angry. Your system made the situation worse. Is that what I am paying for?

NorthStar installed the following equipment in my house: 2 Yale smart locks, garage door opener,…read morewindow sensors, door sensors, glass break sensor, and control pad. What I like: - NorthStar customer service seems competent and helpful. My salesman/point of contact is responsive and helps me configure the smart devices. - The smart locks and garage door opener are convenient. - All devices can be controlled from a single app, very convenient. - The devices operate on both wifi and 'cellular data' such that they will continue to work if your home's wifi does down. What I dislike: - The price for on going service is too expensive. The contracts are quite long, mine is 42 months. There is a $1 surcharge to charge the monthly service to a credit card. - The glass break detector triggered when I was fanning open a garbage bag, the police sent me a bill for a false alarm. I was not happy about that. Things to Note: - I have not had a security incident in the 2 months of having the system so I cannot confirm or deny the usefulness of the security monitoring system. Conclusion: - It is impossible to deny the convenience of the smart home devices. But in my opinion, it is not worth the expensive monthly service bill.

If I could give this company a NEGATIVE ten, I would. They have automatically renewed out contract…read moreTwice because I forgot that I had to give written notice sixty days before expiration. This is plain extortion. They do not send reminders, they do not give you a chance to cancel they only say, "It's in the contract that you signed. Do you want me to send you a copy?" We are living on social security only and I have recently had to go back to work at age 73, but none of this mattered to them. So now I have to pay this bill for another 18 months. It's over $1200.00. Hate is an ugly word, but I certainly hate the ethics that they lack as a company. Do not do business with these frauds.

Great company to work with! My wife and I just had our first system installed with them and they…read morewere nothing but a joy to work with. I was surprised how willing they were to work with my schedule and make sure that I understood how to use the system. If u are thinking about getting a home automation system give them a call!

SHADY, SHADY business! STAY AWAY FROM THIS COMPANY!…read morethey automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review.

Top tier service all around, installs completed very professionally and for a good price…read more Everything works great.

From the owner: Low Voltage Electrical Contractors provides residential and commercial alarm systems, CCTV, key fob…read moreaccess, data cabling, burglar alarm systems, smart home systems, and fire alarm systems to Salt Lake, Utah, and Summit counties, UT.