Worst company to deal with do not use this company i tried to cancel my subscription.They would not cancel it, they want.So much money just to cancel it.It's all a scam read more

I agree with previous reviews. This Alder company SUCKS, I only used for 1 1/2 yr, tried to cancelated and couldn't because I was trapped 5yr contract and needed to pay more than 2K to cancel, that I couldn't and decided to pay the monthly fee to complete the stupid 5 yrs, then when I call on the month it due, they told me I had automatically 5 more yrs because I didn't canceled 15 days prior the end day of the contract, when they never told me that the 2 times a attempt to cancelled. I never express any negative to company but this irritated me trying to trap me for another 5 yrs, when I have more than 3 yrs using this company. This deseved a lawsuit, I score then -10 for their unsatisfactory service they have. I never received a notification that my contract will end if I agree to continue with them, that I will say NO. This people don't deserved to be out there stilling people money. HORRIBLE COMPANY!! read more

If I could give zero stars I would. They scared me into buying it when I moved on my own because I was a 22-year-old woman living alone. They made me think I needed it, and then trapped me in a 5-year contract. I just tried to cancel it after a year and they told me that either I could transfer it to someone (which nobody wants this SCAM), or I could buy out the rest of my contract for $2,000+. I can't afford that absolute BS! I don't remember them being up-front with me about that when I signed up for it. They just went on and on about how helpful it would be and I have used it ZERO times. It just keeps going off in my bedroom every 30 minutes about not being connected. I'm about to destroy the system and keep having to pay $80 a month. DO NOT SIGN UP FOR THIS. It is a SCAM and it's hard to get ahold of customer service. Now I have to keep this BULLSHIT for another 4 years. What a joke. UPDATE: Renter friendly, my ASS! Took all the junk off my wall and guess what?? Paint was extremely damaged! You guys suck! read more

Alder - Damage from the adhesive from the window break sensors! - Security Systems Near Me - Orem, Utah

Poor customer service. They are quick to try to upsell you on their alarm, but if anything goes wrong, they will have you try to troubleshoot it yourself. It also auto-renews so if you don't go through their lengthy cancellation you will be hit with another 4 years of bad equipment. If they come to your house for service do not do it or you will be stuck with poor service and something hard to get rid of. read more

If I could leave ZERO stars I would. Just like the other reviews, this company is horrible. I'm locked into ANOTHER year contract and I haven't used their security system in FOUR years. Never got an email stating "your account is coming to an end, if you'd like to renew please sign" nothing... so now I have to pay the remaining 97% if I would like to cancel. What a fucking joke. Whoever Allen is who is an Account Manager is awful. His phone/communication skills are awful. I hate this so much. Take all four years I've already paid and use that towards my cancellation fees. DO NOT sign up with them. read more

Alder security has the worst customer service I have ever had to deal with. The alarm monitoring is not done in the United States, and you are alerted with a text message in the case of an emergency. Our original contract was with another company and Alder bought it. When I called to cancel the contract, I was told I had to call the original company, there was no original company left. They insisted I call and gave me 5 numbers to call, all of which were either Alder or a discontinued number. When I finally was connected to someone with a little intelligence she informed me we had another year on the contract even though I had never seen anyone, talked with anyone much less signed anything .I did not even know Alder had the contract until I had a problem with the panel and called the number we had on hand and Alder answered. I would NOT recommend this company to anyone. All customer service and alarm monitoring is outsourced to another country and not worth the money or time to use. read more

Worst customer service ever and they absolutely did not help with me when I mo Worst service and awful contracts, very scammy read more

There is NO and I MEAN NO stars I can select. This company is HORRIBLE to work with. You follow their directions to opt out your...signed the agreement form, calculate the remaining 90%, left owed and perhaps return the equipment, labeled to the right department...Maybe can it be....Attention Canceled Department....well let me tell you.. Jack and Gail are managers that suck. They do not want to work with you to resolve the issue all they want to get more money out you. Even if you change your name your LOCKED into a longer contract. I sent them all the required information and yet they blamed for their mistakes and NOW the I have to pay them more money. And I have the tracking number to prove to them they received all my package. DO NOT....DO NOT do any kind of business with this company and if you do PLEASE READ the Reviews and take your money in your own hands. I have more complaints but I don't have enough room. read more

Run, don't walk away from Alder. I choose not to move forward with their service due to feeling some things were just not right including the sales rep telling me that I had 30 days to cancel though the contract only says 3 days. She sent me an "addendum" from her sales manager in an email saying it would show that it is 30. It was a cut and paste few sentences she sent. Very questionable. They also took my credit card info as part of the process of purchasing the equipment. Even though I did not move forward, they still charged it. The process of getting it refunded is still ongoing. It has been almost a week and I have had to talk to multiple people. Apparently the cancel request is "in the cancel queue" waiting for the "higher ups" to approve it. You can't make this stuff up! read more

Absolute scam of a company. I purchased for my mother, was told by the rep I was signing a 2 year contract. When she moved, we tried to cancel. I was informed then that the 2 year contract I signed was actually a 5 year contract. And that it would cost almost $2k to break the contract. We opted to move it to her new residence. They never came and set it up. A new salesman shows up, tells her the new system will replace the old contract and she signs a new contract. Still being charged for the old contract and they want $1300 to cancel the old contract for the system that is not being used. I've been going round and round with these people. DO NOT SIGN WITH ALDER. Absolute worst company I've ever dealt with. They prey on the elderly and it's absolute BS!! read more

I am responding to your home office out of sheer frustration in obtaining a payoff balance to cancel this fraudulently obtained account. My repeated calls to your overseas customer service representatives in what your website fraudulently purports to be "100% USA based" since February 2022 have resulted in nothing but stonewalled efforts to continue the contract, to include not telling me the payoff balance until I make good on a past due amount. In my understanding of consumer law, this is illegal "perpetual indebtedness," where one party makes it extremely difficult to pay off a debt. We want nothing more than to cancel the contract, pay off the balance, and send this nonfunctional equipment back to where it belongs. We do NOT want a renewal. 4 years ago, our family was sold a front and back door entry alarm and fire alarm system by Tyler Gibson. He specifically stated that there were no long-term contracts, or that there were no cancellation penalties, selling the system as if it was a month-to-month service. I specifically asked if this was a long-term contract, and if this had a cancellation penalty, to which he stated to the effect that there was no long-term contract, that it was month to month, and that there was no cancellation penalty. He further stated that if we display the Alder alarm company sign in our yard, we could receive a customer referral discount, which we never did. We received no paper copy of the contract, nor an electronic copy. We received a packet of general-purpose information, a form for three days to cancel the service, a packet to cancel service in thirty days, but no copy of the contract. Our system had not been used for two months (DEC-FEB 2022) due to the inability to reach customer service for dead batteries in the door sensors. We have simply unplugged it because it is inoperable. On 2/15/2022, we attempted to log into the website, with the website being inoperable. As of 5/19/22, it still is. On 2/15/2022, we (my wife and me), were on the telephone with an account manager, and we informed her that we wished to cancel the account. She replied that we can't cancel until we fulfill the 60-month contract in May of 2023. We stated that this wasn't so, as this was a month-to-month contract. She further stated that we could cancel it right now, but we would pay a fee of over $700 to cancel. Seeing that the company could care less about a fraudulent contract, I stopped draft on my bank account. On 2/18/2022, the date that the draft was due, I miraculously get a prompt call from Alder demanding payment. On 2/19/2022, I am contacted by Alder again. The company has since sent a digital copy of a pdf contract that I have not received until that week. The alleged contract is a print out of a PDF copy of a 60 month contract that we never got until the complaint process started, with the follow up finer details of the pages being folded up and unreadable so you can't read it, and a week later, some laughably amateurish cut and paste video of a spokesmodel who looks like she's getting ready to make love to the camera as if that is actually the operator with whom I was speaking. The video was taken without my knowledge. That kind of cut and paste video might work with someone at 90 years old. It won't work with me. On 8 March 2022, a servicing subcontractor came by our residence to see what he could do to help us. He held the camera of his phone towards me as I spoke to him and I directly asked him if I was being videoed? He stated that I was not being videoed. I plainly stated to him that I am dissatisfied with this company, I do not want any servicing, I want this contract canceled, and I want to mail your company's equipment back to you. He stated that he could not do any of that, but that he represented the "big dogs." He could not clarify exactly what that meant, but he came across as disingenuous. On 5/17/2022 I spoke with "Robert," an apparent overseas customer service rep with what sounded like Voice Over Internet Protocol (VOIP), who stated that he could not tell me the payoff balance, until I paid the past due amount. That would be mailed to my address within 3-5 business days. I was also given the option to transfer my account to someone who would make the payments. On 5/19/2022, I spoke with "Darnell," who stated that I cannot be told the payoff balance until I pay the past due amount. On 5/19/2022, I spoke with "Leo," who stated that I can't be told the payoff balance, but it would be cheaper for me to continue monthly payments with the contract for a system we can't use for than a total cancellation payment of $978. He wanted me to continue the contract in order to cancel prior to automatic renewing, which I vehemently replied "No," that there are scores of customer reviews that state that the automatic renewal always begins despite requesting cancellation. He continued to state that he will set up the contract, to which it appeared that he was det read more

DO NOT PURCHASE THEIR SERVICES!!! SCAM WARNING This company is a complete scam. They called me and I wanted a quote. They ended up sending me the equipment and started charging me for service. I only wanted a quote. So I immediately returned their hardware and asked them to cancel services completely because I did not order them. Then they billed me so I called and made sure they were cancelling and refunding my money. They said the would refund and cancel. Never got a refund and got another bill. This company is the slimiest bunch of crooks. Go with another company! read more

We recently moved out of state to a very rural location. Our system panel stopped working. We were on a call with Alder for over an hour with no resolution. This was in March. Now June we tried canceling our service because it clearly isn't working and they told us that we owe $1900 dollars to do so. When they clearly state everywhere that it will be $360 dollars to cancel. This was after being given the run around again about being transferred to tech support again. Then when we asked them if it bothered them that they are collecting money from people when the system doesn't even work and their whole purpose is to provide that reassurance to our growing family. He dismissed us and told us that we will will either pay the fee or continue to pay the $66 for three years. Be careful. They do not care about your safety and are not there to help you. read more

Alder rep called my 87 year old mother0-in-law and told her that her alarm system (which she has had for over 7 years, maybe 10) needed to be updated. They told her this was a no charge upgrade and there would be no charge for sending a tech on site to install and update. They never told her that she had to commit to a 60 month contract extension. She opted not to have the new gear installed, and called to cancel the monitoring service. Alder told her she had to pay a 90% penalty ($2,000) to cancel and agreement she never made. They produced a "electronically signed" agreement with her name and her daughter's name signed. Her daughter NEVER had ANY conversation to authorize. Elder abuse, Misleading Clients, and Forgery, seem to be in play with these guys... BEWARE! CEO says on company web site that he has done missionary work through his church, and says "people come first". I'd like to think he is not aware of the unscrupulous activities within his company. read more

Poor customer service, they do not communicate how to cancel service properly. I had asked to not auto renew and was told it would not. Today I confirmed it did and I am stuck for another 3 yrs. Gail was useless, Phel actually emailed me the document that they say was mailed in 2021 that I never received. Now being told I have to remember to call in 3yrs to cancel. What a joke. read more

The WORST customer service reps in the country. They all sound like they've just come out of junior high school. Don't be scammed. read more

One star is too many ! Beware ! Very shady sales tactics-they are about capturing your bank account number and a contract. DO NOT sign anything...that's the last time they will care about you or your circumstance. PLEASE read reviews on the Better Business Bureau. Try Simply Safe-no contracts. read more

Worthless company !!! I cancelled before my 30 day. Wrote them a letter also an affidavit stating about my cancel subscription. They said they will review the letter when it gets processed. I called and they said that it was not valid due to the date they recieved it.. The letter has the date on it weeks before and plenty of time for them to review it. They finally said it was ok and they were sending a tech to pick up the equipment. Its been since 2019 and today Jan. 13 saw a bill of $53 that alder has been charging for several months now. The equipment is still installed and the tech never showed up. Worthless piece of shit company !! They will not refund your money !! They are criminals and someone should do something about it. read more

Alder - Security Systems Near Me - Orem, Utah

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Watch what you sign with this scam of a company.. you won't be able to get out of the contract and their product sucks

I AM AN IDIOT...well, at least ignorant. 1.5 million dollar lawsuit won against alder: link: https://www.sdmmag.com/articles/93734-safe-security-wins-lawsuit-against-alderalarm-protection-technology $5,496 for 5 yrs. 2 day response! My bank has informed me they are continuing to attempt to charge me after my contract is up, even though I have two return receipt requested letters of proof I cancelled as per the contract. Unethical thieves. in the security business. One maintenance tech in 663,300 square miles ( the state) $2,197 upfront cost. 54.99 month, 60 month contract! I'm an IDIOT...... well...I was. 5 years ago. what I got: 1.Problem with sensors, result...fixed, but the only tech in alaska, was in Kenai....the only one! It was a pain scheduling our busy schedules with the one and only tech that alder has within 663,300 square miles. 2. Sensors reporting low batteries....when new. no other real problems...but my confidence was low based on the sensors . I've researched. There are new, better, less costly, monthly, no contract alarm companies, and installations you can do yourself, that work EXACTLY THE SAME! I sent, as per the contract, not one, but TWO, certified return receipt requested letters to announce my cessation of requested service to Alders business addresses. One was returned as " un-deliverable" to the business address listed in the contract I signed...wtf. I disconnected the alarm. TWO, yes TWO days later, I was contacted via email that they had detected a problem with the system. Would YOU subject your family to a two day response alarm company? They act on the phone as if they didn't get my notice requesting cessation of services. They send letters warning that I wouldn't want to do anything that would subject me to double billing from both Alder and my new company... suggesting they will continue to try to debit my bank account. ( already contacted alaska usa...not going to happen) Unethical to suggest they are going to bill me on top of my new company. Unethical to contact me over and over and over, trying to get me to keep paying twice what other families pay in the area. Stupid to think they can compete with more reputable places, like...say....ADT or Vivinit, or Simplisafe, that allow you to control your monthly costs by either purchasing the equipment upfront, or offering 1/2 the obligation, for 1/2 the time. I went with a monthly, no contract company. 24.99 mo for cadillac service. don't be ignorant like i was. do some research. read more

Haven't had service in six months and keep getting the run around on equipment and install dates/times. The tech finally came to the house after 4 months without service and the panel he had was faulty, he also did not bring the additional equipment that I was told I was getting (I'm assuming they offered this to me due to the lengthy wait time and poor customer service, we are at the six month mark currently without service) cameras door bell, etc. We rescheduled for another day and then he didn't show up and when I called (I was on the phone for almost two hours and hung up on at one point and had to call back) they said they had no record for an open ticket.. Not to mention they we're continuing to charge me each month, until I threw a fit about paying for services we were not receiving. Additionally I had asked about cancellation and they said if I canceled, they would charge me for the remaining months of the contract. Funny how I was being made to uphold my end of the contract, but they were not and still aren't providing the service. Needless to say, I would not recommend Alder or any of their services, it's pretty obvious they aren't that concerned with their customers safety or wellbeing, just due to the lack of effort and time it's take to get the issues resolved... and for the record, they still aren't resolved... I just thought I'd type this up while I wait for the guy to show up for the appointment he scheduled with me for 8am this morning...current time 3:23pm.... I would not have given them any stars except I can't post the review without at least one... read more

Alder - Where the panel should be.... - Security Systems Near Me - Orem, Utah

this is the worst company you could ever get for a security system they hardly ever answer their calls nor do they call back and if by chance you do get to talk to them you spend your entire time arguing with them because they know nothing about their system all the want to do is rest the panel and say nothing is wrong with it. I've tried to cancel but they just beat around the bush and say that they will have someone look at it in a month when they have an available spot for them to come check the system. do not get anything form this company all it is is a scam and they trap you in a 5 year contrac. read more

If I could rate less than one star I would. I would not recommend them to set up an alarm system for a dog house.This is THE WORST company I have ever dealt with. The technicians are incompetent and rude. I feel like no department communicates with the other, and no one communicates with the customer unless you called them first. The service is not very good and the equipment is defective to the point we got cited by our local police and fire department for false alarms. Do not use this company if you value your sanity and safety. read more

At the time of this review, this Limited Liability Company is not in good standing for failure to file annual report on the State of Louisiana's Secretary of State website. Alder also has unfavorable reviews on the Better Business Bureau which include a consent order in Georgia and a pending lawsuit in Arkansas. Alder targets and recruits college students to peddle door to door in Baton Rouge neighborhoods that are clearly marked "No Soliciting". I live in a neighborhood that has "No Soliciting" marked at every entrance. Several Alder solicitors enter our neighborhood, knocking on doors, and continue to go to each door peddling their wares despite being told numerous times that our neighborhood prohibits solicitation. Alder solicitors access public records to ask for the homeowner by name, and when instructed to leave insist that they have the homeowner's name because the homeowner inquired about a service. I have not requested service from Alder or any of Alder's partners. Solicitors somehow think because they have access to a homeowner's name and address that they also have a right to peddle their wares on the homeowner's property. I have advised that since they have been asked and told to leave that any future solicitation will be considered criminal trespass. Alder is a nuisance company that practices unlawful methods of obtaining new customers. read more

This company should be out of business. They don't honor any agreements, contracts and conversations. They take advantage of the elderly and disabled. Continues to take money and doesn't provide service. read more

Poor customer service. Unable to get them to send a repair person. Made it difficult to cancel our service, despite no longer having a contract. This entire problem started when our alarm system stopped working. We tried to explain the issue with their tech support. After explaining to him several times he finally told us we would get a call in the morning to schedule a service tech to come to our home. Almost a week later and no one called or showed up. We decided to cancel our service and called them. They tried to get us to sign a new contract and after a lengthy conversation we demanded they close our account. several times. They then transferred us to someone who informed us, we had to sign a cancellation form. I will email you the form in a few minutes is what we where told. Day 2 no form ever sent. Called them and had to start entire process over. Also our contract expired months ago. So what's the issue. Finally got them to say they would email us a second cancellation form which we needed to sign. They said we would receive it in ten minutes. 3 hours later no form. We also emailed them and demanded they close our account. I called my bank and blocked their access to my account. Finally after 8 days they emailed us the form. It was signed and mailed back return receipt. One week later they call us and wondering why they didn't get paid. They said they have no record of us canceling. Go figure. We then emailed them a copy of the signed form and again demanded they close our account. The day after the email was sent, Alder home security kept calling our house. My wife who is disabled cannot always get to the phone in time, but instead of leaving a message they kept hanging up. Finally my wife was able to answer the phone and guess what, they again wanted to know why they didn't get paid. Oh this just so happened to be the same person we first told to close the account weeks ago. He tried to say they had no record of us telling them to close our account and denied ever receiving the signed form. When he was told that we had proof they received the signed form, he amazingly discovered that in fact they had the form. Do you think he closed our account.NO! Transferred again. Now the young lady who helped us said the account would closed. Hopefully she closes our account. We were with this company for several years and had renewed our contract in the passed. When we decided months ago not to renew the contract and let it expire, we notice that the customer service went down. We cannot recommend this company. I see based upon some of the reviews, others had similar issues read more

Horrible customer service do not purchase! I recently moved into a new apartment and upon calling to start internet service with att I was offered this security system. I signed up quickly to try the system and then I realized I would not be needing it in my upstairs studio apartment. Then I tried calling to have it canceled and I was told I am a day late after the trial and I would not be able to cancel although the system was never used in my apartment due to me waiting on internet services to be installed. I believe their business tactics are wrong and untrustworthy after my personal experience. I wasn't allowed to cancel and told I was now contracted to pay for 5 years now. DO NOT SIGN WITH THEM. Who needs security system for 5 years?? This is wrong. read more

If I could give this horrendous company ZERO stars I would. When I got my equipment, it didn't work in my house. Then when I had to move the motion sensor got stuck on my wall and took the sheet rock off. Mind you when the gentlemen was selling it to me, I asked him if it would take my sheet rock off, and he swore to me it wouldn't which was a LIE!!! The glass motion detectors got stuck on the window and wouldn't come off. When I called them to tell them, the lady yelled at me (how professional) telling me how I should have called them first before taking the equipment off. Said I should use alcohol and I did use that, and it still didn't work. I literally cancelled my membership. I had some family trouble and then got surgery and I couldn't send back the equipment fast enough which they never told me about the automatic reactivation until I called them asking about how to close the fire alarm. Apparently, they have an automatic reactivation fee and don't tell anyone. Now I am stuck with this horrendous security system that won't let me return their stuff or cancel unless I pay $3000 for something I have never used, nor has it worked. Oh, and if I don't want to cancel then I can transfer this broken piece of crap to someone I know. Like if I don't want this how can I transfer it to someone else you evil scrum of earth! Before you asked I have talked to their technical people and their useless they know nothing and will resend you more equipment that doesn't work. I have never despised a company so much in my life I swear. This company is a huge SCAM!!!!! RUN!!!!! read more

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Worst security company ever, there app is down over 3 days and they cant seems to fix it. Camera not connecting so that customer can view camera. Dont use them almost two year with them. Switching soon.... read more

DO NOT USE THIS COMPANY. YOU WILL REGRET IT. Deceptive sales tactics. Horrible customer service. Unprofessional. Sent me a return label that wasn't even valid. Shameful! read more

These people suck! The system was not working at set up and when I cancelled the supposed 30 day free trial they made it basically impossible and kept charging me. DO NOT RECOMMEND IN THE SLIGHTEST. read more

I have no idea how this place is still in business? I expect they will soon shutter in a dramatic fashion. There is no way what they are doing is legal. NO service for over a year? I requested a copy of my contract when they refused to let me out and they literally WROTE in a contract term of 60 months??? LOL. Then they told me I had to get someone else to take over my "equipment lease" when I have in the original contract, that I purchased the equipment outright. It's absurd. There is nothing secure about this organization. YOU ARE PUTTING YOURSELF AND YOUR FAMILY IN DANGER BY USING THEM. RUN! read more

I contact them over a year ago on behalf of my dad who was 93 at the time to terminate the contract which had 3 months left. After explaining to them that my dad no longer needed the service and we were skeptical that my dad would enter such a contract since he does not speak English and has dementia ,they asked me to write a letter requesting the cancelation which I did. They continued to bill him for all but the last month and now he received a notice from a collection company for $350.88. I did some research and found that they were brought up on elderly abuse charges and lost in 2017. So beware of this company I don't know if they give good service or not, but what I do know is that they don't really care about anything except money to the point of taking advantage of people who can't defend themselves. I will post again if it is resolved. read more

If I could give them Zero stars I would. They have been harassing be about a bill the belongs to my dad for weeks now. After several attempts to call them to tell them to remove my number yesterday being the last time I talk to them the woman laughed at me on the phone and thought it was funny when I told her I didn't need this right now that my mother had just passed when I told her that she laughed as hard as she could needless to say my response wasn't a nice one! I won't put on here what called her but I will tell you I did tell her that I contacted the fcc to file a complaint and to keep it up because it's a fine every time they call me. She didn't like that at all oh well !!!! Stay away from this company they are an unprofessional joke !!! read more

Horrible Company. Says I owe 3900 dollars and haven't had the services for 3 month. Not to mentioned they lied to get me to join.

This company trapped us in a 5 year contract and when it was finally over and we started the cancellation process they made us jump through hoops to cancel. What's worse is that they're still charging us 2 months later and REFUSE to give us a refund of our money when we DIDN'T HAVE SERVICE!!! I've never been more furious with a company in my life than I am at Alder security! read more

Terrible company. Do not use this company. There system does not work and they will charge you a fee to get out of the contract, even if they are at fault. They make zero effort to help their customers or do the right thing. Save yourself the headache and some money. read more

Been with Alder since 2017, my alarm stopped working Nov 2021. I have contacted customer service only to be told they would send a technician. As of May 2022, my alarm service with Alder is still not working but they seem to charge me every month for it! They must train their customer service agents on how to give you the run around. If you have any issues with Alder be prepared to hear: we do not have a technician in your area, or we will send you a new panel box with the updated software (never received), or lets trouble shoot your system (notes on the account shows that didn't work the first 5 time it was tried)! Please read the reviews and do some research before signing up with Alder! read more

I'm canceling my services with alder this is piss poor service .The technician came in updated our panel board it's not working and our cameras are not working . The company knowing they updated the panel board but fail to update the cameras and now they are telling me they can't send anybody out for just that when it's something they should have done instead of half ass doing the job. I have talked with several people in tech support (Adrian ) is the last person I spoke with and when I ask to speak with a supervisor he put me on hold and then disconnected the call. Jacklena Lang read more

I bought alder security and Kami cameras for almost 1,500$.2 out of 6 cameras did not even work. I am disabled and told the man I could not climb ladders and I was told that my Kami cameras would last 6 months. This is a lie. My alder security app was hacked and set off by criminals. They broke in my house taking thousands in property. I live in terror. The Tech at Alder told me that they could search IP address and then I could give it to police. This was a lie. ALDER SECURITY WILL LEAVE YOU IN A DANGEROUS SITUATION AND TAKE NO ACCOUNTABILITY TO YOUR OR YOUR FAMILIES SAFTEY! I have to now find away to come up with more money to cancel Alder security and buy a system that works. DO NOT GET ALDER SECURITY IF YOU VALUE SECURITY AND SAFTEY! read more