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    Pye-Barker Fire & Safety, formerly Mountain Alarm

    5.0 (1 review)
    Closed Closed
    Updated 2 weeks ago

    Services - Pye-Barker Fire & Safety, formerly Mountain Alarm

    Security monitoring services

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    8 years ago

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    Vivint

    Vivint

    1.6
    (398 reviews)

    I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

    Well, what can I say, this company, sales staff, installation, customer service, and equipment all…read moresuck. The salesman, Mihir, lied extensively to make a sale. The installation is not professional at all. The customer service will basically accuse you of lying about the information discussed. When a manager attempted to call me about my request to cancel under the misleading terms and conditions, it was all smoke and mirrors. More lies. The value for the equipment and support is just not worth it. The company lost a large lawsuit and more than likely end up in court again. They're already on the FTC and SEC's watchlist. All around shady company with less than desirable equipment and reputation. Would never recommend this company for home security.

    Alders Security Systems

    Alders Security Systems

    1.3
    (3 reviews)

    I have an uupdate. After filing a complaint with the BBB and some emails I kept that prove there…read morewas a problem and they knew about it, I was able to get my contract cancelled with no further cost to me. I would still recommend that anyone looking at this company for an alarm system do some research and read reviews and complaints. The only thing that got me out of the contract was 1 email that I saved that said they knew of the problem.

    they are a very unscrupulous company. They will extend your contract without your knowledge and…read morethen when you want to cancel the original, you find out they have extended your contract and want you to pay over $2500 fee to cancel. they wanted to put in a new wall panel in my house and said they would do it if I wasn't going to cancel the service. I had 18 months left on the contract so had no intentions (at that time) of canceling. In May, another security company approached me to have me switch to them. I knew that I still had 1 year left on my contract so I was prepared to pay that year and switch security companies... Trying to get this cancelled, they informed me that I extended the contract.. I did NOT extend it and had NO intentions of extending it.. I wanted to cancel them and go back to ADT which they lured me away from.... They took it upon themselves to extend my contract... I am fighting with them about it and they refuse to work with me and let me pay off the year and cancel.. I have turned them into the Attorney General and put in complaint with the Better Business Bureau and have complained to the Consumer Affairs. Anyone thinking of using them as you security company... THINK AGAIN... BE SURE YOU KEEP UP WITH EVERYTHING YOU DO WITH THEM. THEY CANNOT BE TRUSTED!!! ...

    Pye-Barker Fire & Safety, formerly Mountain Alarm - securitysystems - Updated June 2026

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