I signed a contract to have Bryton install a new solar system with battery backup and an EV charger on my house in Oct. '24. As part of that package, they included upgrading the main panel, a sub panel, and undergrounding the power supply as well as installing an EV charger. They installed the panels and battery system in Nov. '24 and then the project stalled because they didn't apply for the correct contracted panel upgrade. They argued with me that my contract didn't include those items. I contracted my salesman, who would only communicate via text and told me they were included. I asked him to send me the copy of the contract which showed this inclusions. He never did. Luckily I found the paperwork and then had to argue for the correct thing since they didn't have the correct contract. I asked numerous times to be provided with the equipment specifications for the system and EV charger and was not provided anything until the end of August when I escalated the issue.
In May '25, when they finally came to install the panel upgrades and trench for the underground in May, they were not prepared to dig and they took materials and tools from my garage without permission, damaged them and shrugged when I called them on it. They rented a machine to small for the trenching job and the operator did not have experience in trenching. They were hand digging in 7' deep holes with no safety measures in place and then they destroyed approximately 20' of retaining wall because they were not prepared to shore the existing site installations.
They left on a Friday, a different, completely unprepared crew showed up on Monday, took more of my equipment, leaving it all in the open trench and then left before the end of the day. They did not secure the open trench, left garbage all over the area to blow around and ended up being gone for 5 wks with a 6' deep, 115' long, unsafe, open trench. They left an open trench against the power pole and were warned by the power company to refill it as we have high winds and wildfires, and that it would be their responsibility if that pole came down, but did not rectify the situation, placing not only my home but the entire community in danger with red flag warnings that month.
In trying to get this solved, the company has dragged it's feet, and refuses to put anything in writing to replace the damaged property. Completely unprofessional. I have contacted them numerous times for resolution to my damaged property and only recently escalated it to a manager that worked with me for a week and now is refusing to make good on the promised items. They are disputing about $250 of reimbursement for a system that in the end will cost me about $120K.
My profession is residential construction, I know what is acceptable and what is not. Their communication is horrendous. While the wiring and install of the system is fine, dealing with this company is has been infuriating, condescending, and without resolution and not one I would recommend to any homeowner.
They refuse to put the reimbursements in writing and have not provided the method to replace the destroyed retaining wall. I told them I just wanted them to make it all right so that I could give them a good review, but this last pull of the rug has removed that option. Because of this behavior I'm not sure they will even honor the service agreement for this system in the future. Pretty upset about it all .
It's 11 months since I signed this contract and it's still not complete and at this point I won't allow their employees on my site to complete the power switchover until I have all of the reimbursement agreed to and in writing.
Absolutely ridiculous. read more
