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    NorthStar Alarm Services

    1.3 (381 reviews)
    Open 6:00 am - 9:00 pm

    Services - NorthStar Alarm Services

    Home automation repair

    Component automation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    Home system automation

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    One of many necessary lawsuits that should be filed against NorthStar IMO
    Gene G.

    To NorthStar, Your 5 year contract is a sham, especially the auto-renewal clause. Your salesman glazed over it and made it seem as if we relocated it would be easy to terminate or transfer. We moved and had approx. 18 months left after paying for your service for 3.5 years. The buyers of our home read your sordid reviews so they didn't want to assume the contract. We didn't blame them. Your equipment was consistently out and you only had one overworked service tech in Austin that was hardly ever available. Read your reviews on the BBB site, ScamAlert and elsewhere. This will inform you why so many of your former customers dislike your co. Improve your professionalism and ethics.

    How they fix the issue of too many cameras
    Cheryl U.

    Research this company!! A door knocker told me they could install cameras, a new doorbell and alarm for $48 per month. I went forward because I was having problems with an autistic kid in my neighborhood that kept coming into my yard. I was told by the police that I should get a camera. Immediately after they installed the cameras, NOTHING WORKED! I had their tech out 8-9 times. I had Cox out 10-20 times. Everyone blaming the other. The Northstar tech stopped responding and I finally broke down and had a mesh wifi system installed and I called Northstar directly, told them what was going on and that I could not get the cameras to work. They sent out another tech ($99) who immediately told me that I had too many cameras and that I had been taken advantage of. His fix was to unplug 3 cameras..... So now I have 3 cameras that I am paying for that I cannot use. I was told that the alarm system would work with my Alexa devices. That I could say "show me my front camera" or talk to people through the doorbell... ALL LIES. It does NOT work with Alexa. You cannot see the doorbell and if someone does ring the bell, you have to log into the app and talk through a 2 way radio. After a month, I removed the Skybell and reinstalled my ring doorbell because at least it works with Alexa and you can talk and listen to people at the door. They lied about the bill too. That $48 bill is actually almost $70 and the equipment is almost $4000. Just avoid this company!!!

    Tem M.

    If you value your time, peace of mind, and hard earned dollar, DO NOT USE NORTHSTAR ALARM SERVICES FOR ALARM SERVICES. PERIOD. You will get screwed over. It's inevitable. From their lengthy contracts to hideous customer service...nothing good has come from this company, for me. There were so many red flags initially, but I wanted to give them an opportunity because they were so persistent. The first sales rep no called/no showed for the initial installation. He showed at my doorstep a month later as if nothing happened. I told him I wasn't interested. He ran my credit anyway and I filed a complaint w/ the BBB in which no one from NS ever contacted me. Another sales rep shows at my doorstep and my wife tells him I'm not interested. He gets me on the phone at work and I gave in to his persistence and "throw-ins" to earn my business. In 6 months of installation: - I've had more than a half dozen false alarms - The police have shown up at my home. The level of anxiety of being a minority and having to prove ownership of my property thanks to ns is indescribable - I receive weekly "collections emails" for delinquent payment although I have automatic withdrawals set up from day one - I've waited as long as 10+minutes just to be told "the manager" isn't available on 3+ occasions After all of this, ns cannot be trusted. Simply put. Do NOT, I REPEAT, DO NOT trust this company for a home alarm system. I used ADT for 2.5 years prior to ns, and I've NEVER had a single of the aforementioned complaint. For the record, I'm still to this day receiving harassing collections emails even though I auto-pay my bill from my bank account monthly. Take a look at the screenshots from my email. Mind you, this has been only 7 months of (horrible) service.

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    Business owner information

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    NorthStar H.

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    3 years ago

    Terrible service. Slow to fix problems and won't credit for full down time. Down for over a year and only credited 3 months.

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    Page 1 of 10

    Ask the Community - NorthStar Alarm Services

    Review Highlights - NorthStar Alarm Services

    I had my NorthStar alarm system installed in July of 2015 and to this day, I am very pleased with the service.

    Mentioned in 4 reviews

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    Reed's Built-Ins

    Reed's Built-Ins

    (5 reviews)

    Reed's Built-ins is a small family-owned business. They struggle with servicing equipment after…read morethe initial install. It is very hard to get them to make an appointment or come out. If they do come out to look at something and a second trip is required, it is hard to get them to come back. I think the crux of their problem is two fold: 1 - they make more money on new installs so they focus on that pushing lower dollar repairs down their priority list 2 - the person that answers the phone and interacts with people does not have the authority or ability to make appointments. The individual techs themselves pick and choose when they are going to do things. (I believe the techs are the owners of the business.) This all means many customers never bubble to the top of the list to get service. I've had acquaintances say they have waited 6-12 months for Reed's and then they give up and call another company. Maybe they are just that busy, which is great for them. They are nice people, but they really struggle servicing the customers that have existing equipment. After having looked at their wiring after Reed's has installed and maintained it for years, I'm disappointed to find wiring not quite right, not labeled, and some things not working right. It's 90% correct, but just that last bit not being done is frustrating when you work on it later.

    I moved into a home in alpine 5 years ago. I called Reeds to come take a look at the existing…read moreequipment and theater. These guys took care of me, and they continue to do so! The house we moved into was a mess. The previous owners left bits and pieces of the equipment. Reed's came in, gave me options, and provided a solution that worked best for me and the caliber of the house. We worked with an AV company out of Salt Lake, when we lived there, and all they wanted to do is sell us a package deal. They've been pretty good about service. From time to time they're hard to get here, but I know they're gonna take care of me. They can get busy. They've been around for a long time. They've got the experience and ingenuity. Their workmanship is top notch.

    Tech Force National

    Tech Force National

    (2 reviews)

    Hi Britton, Thank…read moreyou for replying to my review. I wouldn't wish my experience on anyone. There are a few discrepancies in your response for some of the appointment dates that I'd like to address. Regarding the amount of times you called and left me messages beginning on 3/2/15 and ending on 3/26/15 when I called you back, my alarm company said they were playing phone tag with you which is why it took over a month to get my first installation scheduled. Unless my voicemail system for my mobile phone was on the fritz for over a month, I don't recall missing seven messages from you. Perhaps you were calling my alarm company and not me? For the first appointment scheduled on 4/8/15, you stated the technician missed the 2:30-4:30 pm window and arrived at my house at 6:10 pm and left at 6:35 pm because I wasn't home. This is not true. I was home when he arrived. Because he was so late, the only thing he could do was test the existing door and window sensors. For the appointment that occurred on 4/16/15, the technician arrived about an hour after the 1:30-3:30 pm window. He wasn't on time. As a result, he could only install the new control panel and keypad. The cameras were put on hold. This appointment caused a residual problem because when I left for vacation the next day, the alarm would trigger when I walked by the motion sensor. My alarm company had to manually override it because I was headed to the airport and couldn't wait for someone to come to my home. It turns out the technician programmed the motion sensor incorrectly. For the appointment on 4/25/15, this was a Saturday. My alarm company made a notation on my account that the wireless cameras were Honeywell, but your company already knew this since the technician from the last appointment stated he's dealt with Honeywell in the past. What's upsetting about this appointment is that Honeywell doesn't provide any weekend hardware/software support. That is not the fault of my alarm company and them being closed for service on the weekend had no bearing on a disappointing Saturday. I would think this is something your company would have been aware of before scheduling an appointment on a Saturday. For the appointment on 5/12/15, the technician was able to get the final camera working. The problem is that it took over 12 hours. The technician arrived at 10:30 am and left after 10 pm. Please reread my comments for the 5/12 appointment. He left at 3:30 pm for lunch and to pickup a network cable and didn't return to my house until 7:20 pm. Can you please explain why it took nearly 4 hours for lunch and a network cable. Lastly, I assume your technicians are trained before being put out into the field. Can you please explain why I had to provide the troubleshooting ideas and the resolution to use a network cable to connect the camera directly to the router. If I had not done so, I would've been waiting for another camera and wireless range extender which would have resulted in another appointment. It's not good when a customer provides the troubleshooting ideas and resolution to a problem the technician should have known about.

    I had talked to the scheduling department and was told that someone was coming within a week. After…read morethat time has elapsed, I called to see what was going on just to find out that my order was there but wasn't actually scheduled. After that was taken care of I finally received a date, the technician came out and couldn't get the thermostat connected to the WiFi. He said that it was the "internet password" even though other devices inside of the store, laptops, and customers cell phones had no problem connecting with the same exact password. I had called to request another technician at another date and they asked to speak to the one present. He had the audacity to say that I needed to call the internet provider to see if my password was correct after all the devices were being connected, even his cell phone was connected with the same exact password. He disconnected the thermostats and said that he had to come back out and that the center was going to talk to technical support and give me a call in 30 minutes. After about 45 minutes passed, I called back and was told that they had no intention of sending him or anyone else back out because since the technical didn't know how to connect the devices I'm considered ineligible. So since they were part of the package, I'm looking into another provider.

    NorthStar Alarm Services - securitysystems - Updated May 2026

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