Love the equipment, how easy it is to use, and how quickly they respond when the alarm goes off…read more We have had our system going on 3 years and have been completely satisfied. 5 stars!

They are scammers! We restarted our service Nov 2025, monthly payments started Dec 2025. Since…read morewe had the panel and cameras they just didn't work was told they could set up camera tech once we started back, well Our panel never worked and spent hours on phone trying to get that to work, the. Said it needed an sd card to update and they'd mail, never recieved. Would call, they'd "send" for 3 months i finally emailed, then they said schedule a tech. Well it takes 1-2 months to schedule. I always asked can we not be charged until it works? But would get the tech will come when it works we will credit you for months it hasn't worked. The past two tech visits (one was today). The tech did not show during the 4 hour window I took off work to be here. They don't call either. I called at this point $500 in, 9 months later, please just cancel our service and refund me the charges for the past 8 months of service I've paid for but never received or I will go forward with disputing and writing g reviews because I've been patient and given so much time. They read the exact verbiage they tell me every-time. So here we are be warned, not a good company, they do not really care, they will keep charging you, they do not have techs that show up. They make false promises and are obviously not interested in having happy customers

QUICK & AMAZING SERVICE…read more First of all....Christian was so quick to answer my inquiry when I needed this service the most! We moved into a new house and noticed how high the area of the tv needed to be. For 3 weeks we had our tv on the ground and tried to mount the tv ourselves with no luck. At this point I needed help asap because making sure that my 2 babies weren't going to crack our tv was difficult. Christian was able to put the mount up quickly and efficiently and he made sure it was the way we wanted it set up since it was pretty high plus we wanted to have enough room for our sound system which he set up PERFECTLY! 100% recommend him for your services and will be using his service again!

We couldn't be happier with the work Christian from Pro Level did for us. Absolute pro from start…read moreto finish. We were installing a MantelMount MM700 along with the RB100 recessed box above our fireplace, which is completely tiled. We originally thought about doing it ourselves, but once we got into it, we quickly realized tile made the project a lot more complicated than we were comfortable with. Looking back, I really wish I would have just let a pro handle it from the beginning before we started drilling holes into the tile, especially since we later found out those holes didn't even need to be drilled. We actually had a handyman at the house giving us an estimate for installing an EV charger in the garage, and he agreed to take on the TV mount as well. Once he got started, though, he told me he wasn't comfortable continuing because he was having trouble locating the studs through the tile. MantelMount recommends OnTech for installation, so I tried going that route next. They ended up canceling the appointment because they don't install through tile. At that point I started shopping around pretty heavily. I probably spoke with around 10 different companies or installers. Some wouldn't take the job at all, and others made working with tile sound like it turned this into an insanely complicated project. The prices reflected that too. Some of the upcharges I was quoted just because of the tile were pretty crazy. Then I spoke with Christian. From the first conversation, he was professional, knowledgeable, and confident without trying to oversell anything. He has over 12 years of experience, and after talking through the project with him, you could tell that experience was legitimate. He understood the MantelMount, the tile, the recessed box, and what would be involved in getting everything installed correctly. His pricing was also completely fair. The price changed a little once I explained that I also wanted the RB100 recessed box installed, which was completely understandable considering the additional work involved. Even then, his price was very reasonable compared with some of the other quotes I received. What really sealed it for me was looking through the work he had posted on Yelp and talking with him about exactly how he planned to approach the installation. Out of roughly 10 people I spoke with, Pro Level was the company I felt most comfortable hiring. Christian showed up on time and was professional from the moment he walked in. He came prepared with high end Milwaukee tools and treated our house like it was his own. Before cutting or drilling anything, he taped everything off, covered the furniture, and covered the fireplace and surrounding area so tile dust wouldn't spread throughout the room. Those little details tell you a lot about the person you hired. The finished installation came out exactly how we wanted it. Everything was clean, precise, and professionally done. You can immediately tell Christian takes pride in his work. I'm extremely picky about who I hire to work on projects around my house, especially when someone is drilling into tile and mounting an expensive TV over a fireplace. After seeing Christian's work firsthand, I will absolutely be bringing him back when we install TVs in our loft and basement. Also, don't let the number of Yelp reviews fool you. Yelp doesn't seem to be nearly as big here in Utah as it is in some other places. Christian is a gem and an absolute pro. If you're looking for someone to mount a TV, especially if you have a more complicated installation involving tile, a fireplace, a MantelMount, or recessed components, do not hesitate to hire Christian at Pro Level. We couldn't have been happier. Don't look any further.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: Pye-Barker Fire & Safety, formerly Mountain Alarm, provides commercial fire protection, security,…read moreand life safety services in Orem, UT. Our services include fire alarm systems, fire sprinkler systems, fire suppression systems, fire extinguisher services, access control, video surveillance, intrusion detection, professional monitoring, backflow preventer services, and code compliance support. We provide design, installation, inspections, testing, maintenance, repairs, fire safety training, and 24/7 emergency service. Serving businesses throughout Utah County, the Provo-Orem metropolitan area, and Central Utah.

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

*Unreasonable Difficulty Canceling Vivint Service* I am…read morewriting to express my frustration with Vivint's cancellation process. Until now, we have had no issues with Vivint's service. That changed when we tried to cancel. On my first call, I spent about 40 minutes clearly asking to cancel. Instead of processing the request, I was transferred between 4 representatives, each of whom pushed an "advanced loyalty program" rather than honoring my request. The call was then disconnected. I spoke with a guy named Jimmy (#9154484) and multiple other people on 9/17/2027 and they would not cancel the service we've had since 2018. When I called back, I spoke with 2 more representatives before my request was finally addressed by a guy named Alby. In total, I spent roughly 1.5 hours and spoke with 6 people just to cancel a service. We were not under contract and had no outstanding equipment balance, so there was no reason for this delay. We had never had any issue with them until this day. Not to mention they have a 30 day window so when you do cancel, you owe another bill anyway. A customer who clearly states they want to cancel should be able to do so promptly, without repeated transfers and retention pitches. This experience has left a negative impression of a company we were otherwise satisfied with. I ask that Vivint review its cancellation practices and provide written confirmation that our account has been fully closed and that no further charges will be made.

Professional and knowledgeable. Technician helped to get the best possible positions for the…read morecameras. Installation was quick and now I feel I am safer and protected. Would use this company again.

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

SHADY, SHADY business! STAY AWAY FROM THIS COMPANY!…read morethey automatically extended my contract and refuse to terminate my contract and service.. if I could I would give a negative 10 stars for a review.

Caveat Emptor!!! I don't remember much about my initial…read moresale or contract with this company, because my service with them was from 2007!! Whatever the case I stopped making payment to them because I had financial difficulties.. I never received a bill or letter that I owed them money, or that I was in breach of contract in any way. 8 years later (2015) I get a letter from a collection company that they are collecting a debt for this company for over $3,000!! When I contacted vision security the lady told me that the $3,000 was a cancellation fee!! WHAT!!!! I also read online that they had been sued for there shady business practices!! They need to be shut down!! There are also several complaints on them with the better business bureau.. Only one star cuz I'm forced too!

Ryan and Nate were amazing! I appreciated the communication and timeliness on getting the job done!read more

Great job, Nate! Professional, courteous, knowledgeable. Ran into a small issue with a security…read moredoor lock cylinder, resolved the issue satisfactorily. Will use again to replace other current hardware with upgraded materials.