My parents used this AWFUL company for their home in Indiana. When my father passed in 2016 my mom moved to Texas. We tried to cancel the NS service in IN when the home was sold, but was told there was a contract of 5 years....with a year left. We begrudgingly went ahead and trfr the service to her new TX home vs paying the remainder of the contract. Fast forward to July 2022. Mom needs more care and sold her home to move to a Senior Apt. The contract auto renewed for 18 months back in 2021 and expires Feb. 2023. *Note: dealt with battery issues the last year she resided in the home. We just paid this AWFUL company the rest of the contract and sent in the required note to cancel (abiding by their 60 day AWFUL rule:(). We got an acknowledgment email that our note was received but would be in touch within a week to confirm the account is closed!!! Confirm what? We, the customer said....close the account!!!!! It has now been 2 weeks. I have sent emails after the first week and received crap responses that we'll get it soon. Good grief....what does it take to close an account with this AWFUL company. So irritating. I'll be calling the bank to notify, to ensure no further monthly charges come thru her ACH. STAY AWAY FROM THIS SO CALLED COMPANY. YOU GUESSED IT....IN ONE WORD...AWFUL!!!!! read more

Service was ok. But when I asked about leave at the end of my contract they told me to call the last month and cancel. I called and was informed that I had to send in a 60 day notice to turn off the auto renewal. Then was informed that there was nothing I could do I was stuck in the contract. They are a dirty trickster company. Do not trust. read more

We explained to the salesperson we have security. Several days later, he came back. Very aggressive. Would not take NO for an answer. I said, "Go away!" and had to slam the door in his face. I feel like I need security from the NorthStar Sales people. The Denver Post published an article that explains this is a scam. Do not sign up with these door to door sales people. They are NOT employed by Honewell. read more

If I could give them -0 stars I would. I can't begin to describe my TERRIBLE experience with Northstar. Our system goes off at least once a month in the middle of the night to the point where we don't turn it on anymore because it causes more emotional distress than anything. From day 1 we have had issues and Northstar, they've sent technicians out to "fix" it and we still get false alarms super early in the morning causing everyone to freak out. I'm tied in a contract, paying for a service that DOES NOT work. They REFUSE to do anything to fix the situation and on top of that they want to slap an early termination fee if you choose to cancel. DO NOT SIGN A CONTRACT WITH NORTHSTAR THEY ARE JUST STEALING YOUR MONEY. I'm surprised no one has filed a civil lawsuit............................. read more

I have been with this company for over 5 years, as they keep finding excuses to add to my contract. I've had constant malfunctions with my alarm recently & was given nothing but the run around. I do not recommend this company at all! Stay clear & go with a more reliable company! read more

Equipment was fine and tech support is ok. The problem is the companies policies and account/costumer managers. They sign you up but in the fine print it'll say if you do not cancel in writing within 60 days you auto renewal for 18 more months. None of the cancel information is on the website and you have to call and speak to a account manager which can take days to get in touch with because they are "so busy". The AM did retract my 18 months but still made me do 60 days so I am stuck paying two more months at $50/month since that is a "company policy" Ring is $100/ year. Soon as my 60 days is up I am done and will not recommend NS alarm to anyone in the future. read more

Horrible company would not recommend this company to anybody don't waste your money on this place. They keep on trapping you with contracts so hard to get out of your contract.... Just a big waste of money.. Did not even want to put one star on here but I had to put something to post my review read more

Dishonest company. Gave us the impression that they were an honest company with good LDS people running it. They didn't tell us there was fine print saying with would be stuck with a 5 YEAR contract when we signed up. About halfway through, we called to switch to a different company and they pointed out we still had a year and a half to go. Since that ended March of last year, I decided to cancel this year because we had decided on another company to go with. Knowing that 5 year contract was over, it seemed like a good time to switch. They informed me that since I didn't have a signed cancellation, we had auto renewed for another 18 months!! No mention of this was said when I called the first time to cancel. I would have done it when I called to cancel the first time!! I've never dealt with a company this unethical!! And dishonest! read more

Awful. Do not go with this company. This stick you with an 18 month cancellation fee in the small print if you don't cancel it within 60 days. Once sensor never worked and least once a week I get a push notification that it has been out of communication with their server for more than 24 hours. Average tech support wait is 35 minutes even when alarm is going off and you can't get it to turn off. Shady business practices. No interest in working with me in cancelling my service. read more

DO NOT get alarm service with this company ever! They roped us in for FIVE years After it taking us EIGHT months longer to cancel (didn't read the tiny fine print on our contract... you must cancel before this date or EIGHT months are added on still coming out of my bank account!) Now they have the audacity to not let us learn how to use our thermostat. It was set to work with THEIR Icon on my phone and they canceled that so I had no way to change our thermostat. I called and was told by a tech there was nothing I could do. (Also if you need a technician... there is ONE!!! I was told this tonight!! ) Talk about POOR customer service !!!!!!! They wouldn't help since I had canceled.... "told me to pay an HVAC person to fix the problem for us!!" I am in shock!! And very angry. This is a very shady company on many levels and I don't want anyone else to ever go through such a game that we had to go through. Yes, read your contract really well but there's also a matter of being an upstanding company enough to help the person that paid you wayyy too much money for way too long... in not showing them how to work their thermostat when the contact is over !!! I know several people with different Alarm Systems and NOBODY got the shadiness and rudeness that we did! DO NOT LET THESE PEOPLE SUCKER YOU!! read more

Going with this useless provider is undoubtedly one of the WORST decisions I have ever made. Customer service is non-existent, equipment is cheap and unreliable, their website is unusable, and their contract amounts to an extortion scheme. If a NorthStar rep shows up on your doorstep, shut the door. If they call you, hang up. read more

My 80+ year old father had a Northstar system installed. He paid for cameras since he had been robbed previously. The cameras never worked. Several technicians were scheduled to come and try to fix the cameras and they never showed up. After TWENTY attempts to schedule a tech one finally showed up but couldn't get the cameras to work. His alarm would go off at 2:00 a.m. scaring him and mom. He called NorthStar about this issue. They blamed the false alarm on my dad and never fixed it. They were happy to take his money during this whole ordeal....even for cameras that never worked! If I could give negative stars for NorthStar I would. read more

I moved to my house back in October and today December 10th still don't have the alarm yet. This is too bad, what a way to lose a customer with two accounts! I'm paying for no protection, the technician doesn't know what he is doing and I don't feel safe with this company any more, so, I can't wait anymore, I will call another company today to put my alarm for my house ASAP read more

I have nothing but trouble with contactacting the Northstar security System Co. That monitors my house. The camera is constantly recording false events , it took some doing but the company finally sent someone to investigate and the maisterously dissapeared. The camera worked for about a month or so, then started recording events every minute... I guess the grass was growing? Now the camera is off line, so I called again and again...finally talked to a young woman that stated that someone would call me back in 24 to 48 hours...I explained that the camera wasn't working. Her response was that was company policy . I guess they are more into collecting money rather than collecting criminals. RICHARD LAMB read more

Horrible!! Do not fall for the salesman. Never works and your stuck in. Contract for 3-5years

Absolutely the worst experience I have ever had with any company. We moved in our new house on 3-3-22. As of 4-1-22 (today) it has not worked properly not even 1 day, on the 1st day that nothing worked including my thermostat for over a week, finally a week later a tech finally shows up and proceeded to tell me that everything was a few generations behind and wont work properly, after he said everything he could do as he's walking out my door and i asked him about the thermostat and he's says oh I can't fix that you need to call a ac company to look at because the person that disconnected your service shorted out the system wich was Northstar/ Alarm.com (there own company, and it was actually the same tech that had disconnected the system and shorted it out. I called a AC company who I paid to come out same day and connected it. Northstar said they would pay for it but never did i was at my ropes end and told them to cancel the service, where they proceeded to threaten us, that we would be responsible for the 2 year contract $1700 what a bunch of swindlers!! They said that they would replace the old faulty system with new components wich they did but still didn't work (unbelievable) just got off the phone with tech support. My complaints today are, the garage open close feature doesn't work. The tech that was out the last time disconnected my master smoke alarm because it keep going off said he was going to come back but didn't (so no smoke alarm) my door bell is going off with no one there at took along time to bring up the video/audio app. We have never been able to talk to anyone or for that matter see someone standing there because they were already gone. Pretty pathetic right? I called tech support to another frustrating end. It seemed like we were having 2 separate conversations when he said ok thank you if anything else comes up give us a call. He hadn't fixed anything. I'm going to complain to the BBB and maybe 3 on your side news . I want it disconnected, my money back that I paid the AC company and not be charged anything for there horrible alarm system. read more

They are scammer. DO NOT SING UP ! If you sign up. You're money going to dumpster for five year! terrible service. they send fake alarm to fire department many time and waste their time as well. You will be paying to trashy service until done the contract. plus after year they sale the contract to brinks, Adt, etc. without let you know and you will find out when you call them and they till you call for ### because NOW! you have new service provider ! Jackpot!! What a scammer !! wish i could give them -0 star!!! read more

Buyer beware!!!! do not put chase from them and do not sign any contracts. They will make it impossible for you to cancel and rob you for all you have. they automatically renew your contract for 18months making it even harder to get out because then you have to pay an Early termination fee. They claim they never received a person cancellation letter and continue charging read more

Company will lie and scam you. Only time the alarm ever went off was for a short time. I got it shut off. No communication from the company. Next thing you know a cop shows up. He commence to berate me as no one called off his being routed to the house. "Your alarm company didn't call you?" he asked? "No sir." was all I could tell him because they have never called. Fast forward to last year, I called to cancel the service. The employee explained that I would have to wait until the contract was up end of May to cancel service. Now, this June we called to cancel and were told we needed to cancel in writing at least 60 days before contract expired, and that we were renewed for another 36 months. I explained to them that I would have canceled in writing in September if I had known that, but they lied, and are demanding I stay in contract. AVOID AT ALL COSTS. Total money pit, with no actual service. read more

Don't let anything go wrong... I called customer service and it told me I am 3 in line. Okay cool 35 mins later still number 3. My mom calls and she is 4 so we requested they call her backby 60mins im number 1 and they automatically disconnected. I called back and they said im number 1 again. How? When they never called her. Once you get a hold of someone they don't know how to help you. I constantly have problems with their system. read more

The alarm service itself is mediocre - comparable to most others, nothing special. The challenge is that you better have your calendar marked to the exact day of when you need to submit a request IN WRITING to cancel the service, even after you've fulfilled your initial 5-year contract. My service began in June 2018 and although I haven't lived in the property for 3 years (moved out of state), I fulfilled my 5-year agreement and when I called in the first week of July 2023, I was REMINDED that I would have needed to send a written request 60 days BEFORE my original term ended to avoid being locked into another 18 month term for a service they are not providing me, as I no longer live in the property. And NO - they do not send any reminders or notification of the term renewal, so it is up to the customer to remember to mark your calendar. So I either continue to pay $73 per month through the end of 2024 or buy out of the contract for over $1000. POOR BUSINESS PRACTICE AT IT'S FINEST. And don't bother calling or complaining - a man named Logan claimed to be the highest manager available. Their CEO refuses to speak to the customers who are padding his wallet. read more

Northstar Alarm ran 2 credit checks on me without my permission and they refuse to respond to multiple attempts to have them correct this. They never visited my home and I did not contact them in any way. BEWARE..... read more

For the past year, my husband and I have been trying to upgrade our alarm system. Technicians have cancelled appointments and failed to reschedule. Have not shown-up for appointments and never called. One technician did show up, but did not have the right equipment. He disconnected our smoke alarms, left and never returned. We went months without smoke detectors and fire alarm service. A month ago, a technician came out, without the proper equipment. He disconnected half our glass break sensors, left us with only 1 panel, no key chain remotes and failed to connect the remaining panel to our electricity. He left us with a bad battery and has not returned to complete the job. Tech support told me, "he would mail me a battery." I am now waiting for another technician to contact me and make yet another appointment. I was told that Customer Service supervisors do not accept nor return phone calls. "They are too busy in the office." read more

Deceptive Sales and Lies This company is doing shady things, specifically around deceptive sales. They will install your alarm system and then hand you a contract to sign after the fact. The terms will have information that they did not discuss with you. For example, there is a clause that if you do not submit a cancellation in writing within 60 days of your contract end date, the contract will be extended for an additional 18 months. The sales agents are not required to disclose this, based on what an account manager told me. Additionally, they do not provide a courtesy call or email or letter to let you know. In my case, I was actually told that I only needed to give 30 days. When I asked the account manager to play the recording where their rep told me this, they dismissed it, even though it was on my file. Then, a month later they deleted the recorded conversation and said that they had no record of me calling. When I told them that their own account manager referenced the call in our last conversation, they said that he no longer worked with the company. Every time I would get a different response. Do not use this company. They will make you sign a 3-year contract, but it will become close to a 5-year contract. read more

Worst company ever! Lousy lazy customer service! Never want to do anything to help you. I need to schedule an appointment for service and I have to wait 48 hours for them to call me back? What century are we in? I cannot wait for our contract to be over so we can look elsewhere! I don't need smart mouth customer service, who on earth trains these people? Do not get their poor pitiful service! Northstar Alarm Company should be called NorthCrap Alarm Company read more

Northstar has been a thorn in my side since day 1. First, the "upgraded equipment" do not seem to have the same functionality of the equipment from my previous alarm company. Customer Service and I and the sherrif's office went round a few times regarding who has to notify whom, and whether or not I owed a permit cost, and to whom I should write the check. It was exhausting. The doorbell camera doesn't ring, consistently, and my app doesn't notify me, though I have verified the settings are correct in it, numerous times. The point is, I can't wait until this contract has ended. It will be so sweet to write that "Dear John" letter. read more

The salesman for Northstar Alarm Services told us that we were being offered a special offer so that Northstar Alarm Services could develop a presence in our neighborhood and that we would get a FREE alarm system in exchange for paying a monthly service fee. He indicated that the contract was for 18 months. He quickly rushed us through the paperwork and said that customers do not normally read the paperwork. I trusted the salesman and now realize that I got screwed. Looking at the contract's fine print, I see that that contract term is for 60 months. The sales practices were deceptive. We never intended to own the home we were then living in longer than 2 years from that point and would have never signed the agreement if we knew the term was for 60 months instead of the 18 that we thought it was for. We cancelled the service in writing in February 2012 when we moved out of the home and are still being charged even though we no longer own the home where the security system is built into and no longer use the services. The security system is still installed at that house and the home is now owned by someone else and we do not know that person. I called and the "manager" who said there was no one above him (yeah right) told me there was nothing more he could do. I will continue to fight this and have submitted a complaint to the BBB - which might I add Northstar Alarm Services is not accredited with....... and there are several other complaints against this company there. The manager says they will continue to charge our bank account for a service we haven't had in months and won't have because we no longer own the home... and there is "nothing he can do" about it. 4 years of service with them and they can do nothing for me even though they deceived us about the service term........ and now they are lying (obviously Northstar has a CEO, higher power, etc). I will make it my mission to tell every single person I know via every channel about the deceptive practices of this business. Screw you, Northstar Alarm Services!!!!!!!!!! read more

You guys are rip off artists. I had an alarm and decided to cancel in 2013. After total unresponsiveness, I complained on Facebook, which finally got some response. I paid over $1200 to get out of my contract. I sent a letter by certified mail to cancel, and the manager even confirmed it. So today, I notice I was charged $49.99. It looks like you guys automatically renewed me, even though I was told I was out of the contract. I felt lied to. NEVER GO WITH THESE SCAM ARTISTS. I will haunt you all over the internet until this is fixed and get my money back. I'm sharing this with all of my fiends. read more

A guy named Colton with a red BMW was going door to door in my neighborhood yesterday for Northstar. He said he was there to check out my alarm system, and that many of the 2Gig panels in the area had connectivity issues. He knew the year that I signed up with my alarm company and seemed very legit. I contacted my alarm company, and they do not send anyone to check out alarm systems without contacting the customer. Turns out NorthStar is a competing alarm company. I don't mind door to door sales people, it's a tough job. However, attempting to enter my home through deception is illegal and shady as hell. read more

Met a door to door sales rep in Sac. I feel he lied about wanting to know if I owned my home, because instead he ran a credit check without my knowledge- that is dishonest. If you cannot trust the first person you meet as a company representative- how can you trust the rest. Called and spoke to a chick in Utah- she confirmed that the sales rep was legit and accused me of not being a real person with a concern. REALLY?! Point made, I checked other resources online and they score a 3 out of 10- I believe it. read more

If I could give less than 1 star I would, as this company does not even deserve that. They are a very untrustworthy company. They take money from accounts without permission and don't feel the need to make right after the fact. Crediting the payment and waiving that month is not enough once trust is lost. You do not play with peoples bank account, it's not a game. How on earth is a customer supposed to TRUST a company when they do things like that without permission?!? And now because they do auto renewal you don't even know when a contract date starts or end and you will become trapped in a contract with no way out unless you pay over $1000.00. What a horrible company with such poor customer service. I would not recommend this company to my worst enemy. Steer clear of this company because they are only in it for the money. Addendum- Called back to see if they removed my card and bank account information and they had not done any of what I was promised by the upper management. I was told that she had to get approval from her IT management to remove my personal bank account and credit card information. I am the owner of those accounts and I am pretty sure my approval should be all that is needed. What a horrible way to do business. How can you trust a company when they can't do the right thing in the first place? Why would I want a dishonest company to have access to my personal information after they charged an account without my permission? Even if they deactivate your payment methods they have on file they still have access to the information. What a joke!! I have contacted the Better Business Bureau about this shameful company. BEWARE to anyone. read more

I just posted a review on another yelp page about my experience with Northstar Alarm - let me add my Amen to the pile. They rock Just Updating my review, I originally wrote it in 2009 and gave them three stars until they proved themselves to me. Northstar has been awesome so far (almost 3 years) but I don't hand out 5 star reviews easily. Keep up the good work guys and you will get your 5 stars. I think it is important to note that the one star review on this page has nothing to do with the company or their service, pricing etc. Ruth B K. just didn't like getting called when she didn't think she was supposed to I can understand that I just don't think it's entirely helpful on Yelp. read more

Update 9/27/16... I have emailed you directly a week ago and did not receive a reply. I have clearly stated my intent to disconnect my service by mail, phone, email, now on social media. Reply to my emails, phone calls so we can solve this quickly. Update 10/19/16... I received a call from Jesse, a Northstar supervisor 2 weeks ago. He left a message on my voicemail. I called him back. I was told he was not in the office that day and I could leave my name and number and he would return my call. I never received a call. Every time I call, the supervisors are not available. Regardless whether or not they are the ones who left a message. TURN MY SERVICE OFF. STOP TAKING MY MONEY. read more

Horrible company. I had an alarm issue and was looking for a repair company to fix my current alarm. I posted in the neighborhood this issue and was contacted by many people. I picked what i thought would be a good person and company to work with. I have to say I let my aggravation make a rush decision and sign with another company. After being assured the install would solve my issues i agreed to sign. Installer came out and after 4.5 hours of work he states he is done and i am ready. I walk though and see the installer put sensors on wrong doors. He fixes issue and says good bye. I head home and my crew is left to lock up. Guess what??? Alarm wont set due to a fault somewhere. Headache all over as we were supposed to be resolved with new install. We call, I call, no replies. Finally next day the salesmen calls and I am livid by then. I explain I want this out and cancel the contract. He makes several calls to me and I explain PLEASE remove. I have called another company. He then calls and says the owner will be calling. Owner calls and proceeds to blast me on not allowing them to resolve the issue. We called, no replies so I am done. Chat with the owner a bit longer as my patience is waining. He agrees that it is bad and I ask to please pick up equipment or I can ship it but I am done. I assume he was honest and we were done. New alarm is installed and all is good. Fast forward to 6/4/2021 and I get a collection call on non payment of monthly agreement. Imagine that!!! I want any of you that plan to get an alarm to run from Northstar and Sohail the salesmen. I now am paying $1780.00 dollars to buy out of this sham of a company. I looked today and all the BBB complaints and bad reviews on sites I should have looked into but I made the mistake to sign. The promises from the salesmen and owner is what really gets me. As a business owner I have lost money to make things right for people many times. I should have known not all people are good hearted and in it for a fast buck. read more

Been reading through reviews online about NorthStar and I think that the company many people knew in 2010 is not the NorthStar I have dealt with in 2015. Companies change and often for the better and I think that has happened here. I appreciate the quality of the NorthStar staff and I like the equipment and solid installation job that they did for my home. I'll admit that I am a bit put off by the 5 year contract that NorthStar has me locked into. In speaking with customer service though, it sounds like the average customer of theirs goes 6-7 years, so I can deal with it. I have peace of mind and that is what matters to me in this transaction. read more

This is the worst security system and company. My equipment never works, my doorbell camera never works for more than a couple of days. When I call customers service and explained in 2 years I've made a least 30 calls for service, each time the company refuses to send a tech out. Northstar expects its customers to DIY technical problems although I pay 67.00 per month for service. Six year contact for sub par service, I'm leaving this company..I'm better off without this headache. read more

Great service and quick response. System is easy to use and provides modern features.

Very poor experience! The equipment didn't work as promised. A door sensors even fell off within the first 24 hours. One of the items we got was a doorbell camera and it only picked up motion 20% of the time. And that's a generous estimate. Even when it was pressed it still wouldn't register motion. The app was a joke- very slow and I could never actually arm or disarm the system remotely. It just wouldn't connect. The customer service was great until we signed up and once we told our sales rep we wanted to cancel (within our three days allowable by law) he went MIA. We were left on our own to figure out what to do to cancel. We also weren't given all of our original items (original doorbell was missing from our box of items). Our fault I guess for not inspecting the boxes left with us at installation before letting the tech leave. Probably because he was installing at midnight because he was ridiculously late and we just wanted him out of our house so we could go to bed. So now we have to buy a new doorbell. The tech just didn't care that he left a gaping hole in my door on a cold day when he removed the smart lock. He walked away from me in the middle of our conversation, got in his car and drove away. STAY AWAY FROM THIS COMPANY!! read more

NorthStar Alarm Services - Northstar app. I could never get it to connect to the security system and always received an error message. - Security Systems Near Me

Worst security company ever AVOID AT ALL COST!!!!! They restarted my service automatically and when I called to cancel it due to poor service and support they told me that I could buy my contract out or just wait for it to end 18 months later. I refuse to continue paying for a service that is inadequate! I filed a complaint with the BBB and low and behold there are hundreds of complains about the same issues! THEY ARE SCAMMERS WITH INFERIOR EQUIPMENT STAY AWAY FROM THIS COMPANY!!!!! read more

Trying to get my 85 year old mother out of her contract now. Being given the run around. She has fallen, broke both feet and is in assisted living. She has sold the house but I can see by other reviews that this doesn't let you out of the contract. Yes, this company scams people and takes advantage of them. Sorry my mother didn't have help when she signed up with the service. Shame on you for taking advantage of little old ladies like you have. read more