What a great experience. They answer the phone, let me know if their arrival time, and are very…read moreconsiderate of my property. Thank you for doing the little extras.

Tim with quick quality plumbing did an amazing job on our water heater that started to leak. He…read morefound that it was just one of the fittings on our water heater and fixed it right away. Another company had told us that we needed a whole new water heater for $1,200. I appreciate the honesty of quick quality plumbing and the guys that are out in the field. I will only call Quick Quality Plumbing for my service in plumbing needs.

The great men at Today Home Services have helped me with mutiple projects on 3 of my homes in Utah,…read moreand each and every time they've completely knocked it out of the park. I also own a small business, and after working with THS, I find myself inspired to do better myself. Yes, my electric work is totally dialed in, because of THS. But, the greater value received is knowing that this world has blessed me with a network of people who inspire me to continually do better myself. Thank you THS, I consider you family.

Told me my system could not be fixed, and quoted me $7500 to replace it. Another company got it up…read moreand running for $338, and quoted a replacement system for $4500. 1-800-plumber+air has zero interest in fixing your system. They will lie to you about your problem, and quote very high replacement costs.

Replace air conditioner and furnace. The quality of service was superb. The cost was comparable to…read moreother companies and they added some incentives that were better than the others.

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

I did 3 bids and this company won. I had them run a new gas line for a kitchen in the basement…read more After awarding the bid they showed up on time, fast, clean and professional and cleaned up after themselves. They took great care pressure checking EQ h joint to make sure there were no leaks and didn't try to raise the price as a result of minor change made. I normally do this kind of work on my own and I'm so glad I co reacted this out.

Excellent timely service. They fixed all of the work our last plumber did incorrectly.read more

Consumer beware... this company serviced our furnace in the attic and right after they left…read more(unknown to us) the furnace started leaking as the condensation pipe they had blown on during their 'tune up' they unfortunately jarred apart and it started to slow leak condensation into our walls!! We gave them a fair chance to take responsibility for this before posting a bad review by sending an email and certified letter to them with repair invoices (costs we incurred) and photos of the flood damage asking for reimbursement (under 3k), but they took zero responsibility. Despite being the last ones to touch the pipe they sent me a lengthy email back blaming the people that installed the furnace five years prior when the house was built, claiming it was installed incorrectly! Can you imagine?! Mind you these people have serviced our furnace the last three years and never once mentioned a faulty installation as part of their duty to let us know if something with our furnace wasn't right!!! I would absolutely not use this company unless you're willing to have your house flooded due to their negligence and then get stuck with the bill ontop of the stress of your brand new home being damaged. What a shame they wouldn't take any kind of accountability. I'll never use them ever again.

I have used Larsen before as they have replaced the AC/heat in two different townhouses. So I…read morerecommended them to my daughter for her townhouse when her system went down. They came and replaced a fuse for $300, but they warned her that the unit was original with the 30-year home and it was on its last legs. It surely would break over the hot summer and would need to be completely replaced at $8 to $9k if she agreed to do it right now. Or, if she waited, she was told that it would cost more this summer. I was on the phone and heard the salesman say this. I told her to first get a second opinion because this just sounded too much like a pressure job on a single 20-something female. We had another local company come that same day and they inspected the system. They told my daughter that the system was only 6 or 7 years old--not 30--and showed her the proof. It has plenty of life ahead, completely contradicting Larsen's technician. This second company did not charge my daughter a penny to come out and said they wouldn't give her a quote because she did not need a new unit. I am so glad my daughter got a second opinion. Now I am wondering if my other two units really needed their systems replaced. Larsen has lost my trust and I won't use them again. I will not recommend them and have found a new heating/ac company I will use in the future. Honesty counts. I asked for a response from the owner and he has not written me back. Look elsewhere, my friends.

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.

These guys are great. Tanner and Jordan showed up on time. They worked hard to get the job done…read more Work included a new pantry light with a switch outside, a new ceiling fan install, and a new outlet in our bathroom. As an owner of a few rental homes in Arizona I know the value of finding a reliable company. They will be our Utah Electricians heating and Air company from now forward. I highly recommend them.

Haupt Electrical has exceeded our expectations! Bodey was our technician and has skillfully…read morecompleted the projects we needed done. He installed outdoor lighting, indoor lighting, several new outlets, upgraded our electrical panel and meter. Their quote was very reasonable for the work and completed with professionalism and skill. The communication with the company has been awesome and we will use this company again.