Told me my system could not be fixed, and quoted me $7500 to replace it. Another company got it up…read moreand running for $338, and quoted a replacement system for $4500. 1-800-plumber+air has zero interest in fixing your system. They will lie to you about your problem, and quote very high replacement costs.

Replace air conditioner and furnace. The quality of service was superb. The cost was comparable to…read moreother companies and they added some incentives that were better than the others.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They are a life saver! First time we called them was about a year ago when we called to find out…read moreabout adding A/C to the back addition to my house. It's only 2 rooms and one is rarely ever used. He gave us upfront pricing and information about each unit. In the end he suggested we use mini splits which saves us over a thousand dollars upfront as well as utilities cost as we only need cool one room when it's being used. One of the units had issues after a week and when we called him back, he came right out no questions asked and fixed it. He didn't charge us a dime and it's been working great since! The second time we called was when our heater went out. He came out and first looked to see if he could fix it. When he couldn't, he didn't just say yup it's broken, he showed me the problem and explained in detail what's wrong and why it needs to be replaced. Again the process was the same as last time. Gave me options and up front pricing. Explained each unit never steering me toward one product. It was a cold week and he squeezed us in 2 days and offered to let us use space heaters until it was installed. Lastly he cleans up his mess. We had actually called someone else when looking to add A/C and had them clean out our vents and they left a huge mess and lost 2 big jobs. Barwick wont do that to you. They are very professional and love their work!

We had three different companies come out and give us bids for a new air conditioning unit and we…read morechose Barwick for their professionalism, cost, and timeliness. They were our lowest bid, but I felt like they were the only ones who really listened to what we wanted. Call them out and see for yourself! Thanks guys!

Chad at Smith HVAC is someone we've used for years who has come through for us time and time again…read more AC or heat, middle of the summer or winter, he's found a way to quickly get repairs knocked out at a fair price. I also appreciate the way he talks through what happened and how it will be fixed, plus he gives good advice for how to keep our unit in top top shape. I highly recommend Smith HVAC to any families looking for a great service and repair HVAC company!

The great men at Today Home Services have helped me with mutiple projects on 3 of my homes in Utah,…read moreand each and every time they've completely knocked it out of the park. I also own a small business, and after working with THS, I find myself inspired to do better myself. Yes, my electric work is totally dialed in, because of THS. But, the greater value received is knowing that this world has blessed me with a network of people who inspire me to continually do better myself. Thank you THS, I consider you family.

When we learned that our heating/cooling system was failing, we solicited several different…read morecompanies for estimates. Gillette was the last one that we learned from. We were so pleased with the whole experience with this company, from the estimate from Bryce, the install by Dustin one day and two other men the 2nd day to the final paperwork with Shaun who knows everything about anything HVAC related. The people showed up on time and were friendly and very helpful. They helped answer our questions which must have seemed endless at times. We had great concerns about the price of replacing two total units, but they gave us a fair price and we were able to find good financing for this. The only negative thing that I would mention is in the ad that we saw, it said 5 year financing available and while we were wanting to go this route, we were informed that the estimate was based on a cash deal, not with financing. So they should explain this up front, because most people don't have several thousand dollars available to hand out for such expenses. Overall, we are very pleased with this company and we would highly recommend them to anyone who needs to have HVAC service. They have excellent quality products as well as the knowledgeable people to help with the install and upkeep.

Gillett Heating and Air Heating HVAC Spanish Fork, Utah, is utterly unreliable…read more I initially discovered their services through Rocky Mountain Power and spent over a week working with Brad, the salesman, to finalize pricing and scheduling. However, on the scheduled date, when the technicians arrived to assess the property to report back to Brad, I was met with confusion. On Saturday morning, Brad called to inform me that a gas line could not be installed in a specific area. I trusted his expertise and pointed out that I wasn't knowledgeable about these matters. However, he then claimed that I had requested an additional work to the quote, called "line height," which I had never hear of this and don't know what line height is technicians that came out. Suggested this. Never did agreed and didn't even understand. I took a week off work, flew into Utah on Thursday to meet with technicians to do it over. Look on the property. and was prepared to start the job on Monday, but everything fell apart. Brad was not only agitated but also dismissed my legitimate questions and wrongfully accused me of being aggressive when I sought clarification. I made it clear that if he couldn't honor the commitment made, I would find another provider. Despite his promise to call me Monday morning after meeting with his team, he failed to follow through. Frustrated, I reached out at noon and spoke to Ginger, requesting to speak with the owner, Shawn Keith Gillett. She assured me that a manager would call, yet no one returned my call. This level of service is completely unacceptable. I will not recommend Gillett Heating and Air to anyone, and I am determined to share my experience on social media to alert others about their lack of reliability and professionalism. This is BAD BUSINESS!

Consumer beware... this company serviced our furnace in the attic and right after they left…read more(unknown to us) the furnace started leaking as the condensation pipe they had blown on during their 'tune up' they unfortunately jarred apart and it started to slow leak condensation into our walls!! We gave them a fair chance to take responsibility for this before posting a bad review by sending an email and certified letter to them with repair invoices (costs we incurred) and photos of the flood damage asking for reimbursement (under 3k), but they took zero responsibility. Despite being the last ones to touch the pipe they sent me a lengthy email back blaming the people that installed the furnace five years prior when the house was built, claiming it was installed incorrectly! Can you imagine?! Mind you these people have serviced our furnace the last three years and never once mentioned a faulty installation as part of their duty to let us know if something with our furnace wasn't right!!! I would absolutely not use this company unless you're willing to have your house flooded due to their negligence and then get stuck with the bill ontop of the stress of your brand new home being damaged. What a shame they wouldn't take any kind of accountability. I'll never use them ever again.

I have used Larsen before as they have replaced the AC/heat in two different townhouses. So I…read morerecommended them to my daughter for her townhouse when her system went down. They came and replaced a fuse for $300, but they warned her that the unit was original with the 30-year home and it was on its last legs. It surely would break over the hot summer and would need to be completely replaced at $8 to $9k if she agreed to do it right now. Or, if she waited, she was told that it would cost more this summer. I was on the phone and heard the salesman say this. I told her to first get a second opinion because this just sounded too much like a pressure job on a single 20-something female. We had another local company come that same day and they inspected the system. They told my daughter that the system was only 6 or 7 years old--not 30--and showed her the proof. It has plenty of life ahead, completely contradicting Larsen's technician. This second company did not charge my daughter a penny to come out and said they wouldn't give her a quote because she did not need a new unit. I am so glad my daughter got a second opinion. Now I am wondering if my other two units really needed their systems replaced. Larsen has lost my trust and I won't use them again. I will not recommend them and have found a new heating/ac company I will use in the future. Honesty counts. I asked for a response from the owner and he has not written me back. Look elsewhere, my friends.

What a great experience. They answer the phone, let me know if their arrival time, and are very…read moreconsiderate of my property. Thank you for doing the little extras.

Tim with quick quality plumbing did an amazing job on our water heater that started to leak. He…read morefound that it was just one of the fittings on our water heater and fixed it right away. Another company had told us that we needed a whole new water heater for $1,200. I appreciate the honesty of quick quality plumbing and the guys that are out in the field. I will only call Quick Quality Plumbing for my service in plumbing needs.