Disappointing experience. This review isn't based on the quality of work, since I never actually received any service, so I didn't feel a one-star rating was fair. It's based solely on the booking process. I was able to book an appointment on Sunday for Monday morning, but they called early Monday and said they couldn't make it until Tuesday. That caused me to miss out on other companies that had Monday availability and wasted valuable time on something we needed done as soon as possible. They need to get their scheduling system figured out. read more

Technicians are very helpful, respectful, and knowledgeable. They do good work and are prompt. The booking process is sometimes unnecessarily complicated. Overall, we're very happy with the service and will definitely use again. read more

Steven came back and installed a new blower motor in the furnace/A/C. Now it's working again!!! I was also very impressed that he asked me for a broom and dust pan and swept the area clean. He was professional and very personable! Very happy!!!! read more

Tech was great and helped us feel better about the install! While price was fair, I think there was some confusion or obfuscation on inital estimate. read more

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out and fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate. read more

At Your Service Pros - Then basically saying they could give a free estimate but to actually diagnose a problem to fix it will cost $80. - Plumbing Near Me - American Fork, Utah

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was easy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine read more

Everything I wanted and needed from an electrician. Glad I called them, will hire them in the future for sure. Good price, good service.

I needed help troubleshooting a breaker/possible wiring problem. They responded to the Yelp notice nearly instantaneously, scheduled for the next day. Kyle was on time, fixed the problem, along with a couple of other things I asked about. All in all the ideal experience. read more

Excellent service. Friendly, professional and handled the job efficiently and in the timeframe promised. Will definitely use their services again read more

The guy came out to look at the project. He scared me with his sales tactics. It took forever to get the quote. And when it finally came, the price was way overpriced compared to others and no details of service were provided. read more

We called about our air conditioner. They arrived the same day and diagnosed the problem. They gave us 3 solutions to fix the issue. We are pleased with their knowledge and thorough approach. Reasonable prices and they deduct the repair if we choose to replace the unit. read more

I was very grateful that Damon came out on Saturday and Sunday to assess, offer multiple options, and get our system running cold by Sunday afternoon (had to wait for system to thaw 24 hours before working on the A/C). All of my numerous and probably annoying questions were answered, which I greatly appreciated. Pricing was comparable to other estimates. Would recommend. read more

Requested a visit to look at my air conditioner, which was not working. Scheduling was easy. I got email and text reminders when the technician was dispatched. Service was friendly and convenient. read more

The team here did a great job responding to my search for an electrician! They were first to respond, and had same-day availability to fix the problem. They were excellent at communicating scheduling changes, and the tech that came out did terrific work in scoping out the reported problem, along with additional work. We're really happy with the results. read more

This is by far the best we've ever been treated by a plumbing and HVAC company. Troy spent hours trying to diagnose and fix our boiler issue, but the job ended up being much more complicated and complex than originally anticipated. Once Kaden arrived, they were able to trouble shoot the issues and get our heat back to working. I recommend this small business to everyone in the area for your plumbing and HVAC needs. They truly care about taking care of their customers and we left the whole ordeal very, very grateful that we called At Your Service Pros. Truly outstanding service! read more

They were great. Texhnician was knowledgeable and fixed my issue (blown condenser) in about 15 minutes. I would recommend this company and use again, if needed. read more

I had a water leak so gave them a try after hours. Came right over fast. The plumbing is the old steel pipes that had the threads striped, could not unscrew because of the age. To bring it up to code would have to replace the whole thing, but did not charge me for coming over. Being a welder I did it myself. Thanks for not charging and being honest. read more

AYS makes everything so easy! I got a response to my quote (that I put in through Yelp with some other businesses) very quickly. They were super communicative the whole time. They emailed the day before my appointments to remind me and then texted me the day of to let me know when in my time window the tech would be on his way. They cleaned my ducts thoroughly and let me know they'd have to send an electrician to work on our air booster later. Again, they let me know he was off at school and it would be a couple of weeks. They got the date wrong but called me back ahead of time to let me know it would be the next day. The electrician was quick and knowledgeable and got everything working perfectly. Best part: the price came under the quote. I couldn't be more pleased with their professionalism and great service. We liked them so much, we signed up for their yearly maintenance contract. read more

At Your Service Pros - Clean air duct - Plumbing Near Me - American Fork, Utah

Fast and efficient service! I had an issue with my AC, booked an appointment on Sunday evening, and by Monday morning, it was up and running again. The technician not only fixed the problem quickly but also provided excellent recommendations. Highly recommend AYSP! read more

I contacted At Your Service Pros (AYS) because my AC failed in the middle of the August heat wave and they responded immediately by getting a service expert out to our house by midday. Jeremy was super nice and spent a considerable amount of time diagnosing our 11 year old unit - as expected, we needed a replacement, and AYS promptly sent out Clint to provide us with a good range of options. Our new AC unit was installed the following day AND we also got a new return put into our bedroom which has suffered from overheating ever since we bought our house. Everything went smoothly, the team was quick, cheerful and well trained, and our home was left spotless! Many thanks to AYS and their installation team (Jose, Ryder, Trenton and Logan) for a fine job! Highly recommended. read more

Jeremy was a true professional technician. Diagnosed the furnace problem and had us up in a little over an hour. Gave us future recommendations for long term fix and showed us where we may need a new AC unit in the spring. Our current AC is 2 versions old and sucks electricity. read more

I had a leaky bathroom faucet that I had replaced the handle valves multiple times and it would still leak, so I knew I needed a professional. I decided to try AYS solely based on their Yelp reviews. They responded promptly to my request and were able to get me on the schedule the next day. I spoke with Tanner regarding scheduling, he was very polite and professional. The tech, Troy Dana, showed up right at the time I was quoted, and was able to quickly diagnose the problem. He called me prior to doing any repairs, explained what was wrong, and provided 3 different options regarding a fix - basically an option for every budget. I really appreciated that. I also appreciate that he didn't have to order parts or run to a supplier. He came prepared, and my issue was resolved in under two hours. Considering the efficiency and level of professionalism, I definitely feel that I got my mony's worth. I have zero complaints, and not only will I call AYS in the future, I would absolutely recommend them. Thanks again Troy! read more

Holland came on time and was very friendly and didn't try and sell me something we didn't need while also explaining what parts may go out next and pricing to prepare for when that happens. I would recommend AYS and Holland fort anyone! read more

Hired a competitor to come inspect my A/C. The competitor told me I needed a new HVAC system and quoted me $11k for the system and install. Called several other companies including At Your Service Pros to get a bid. At Your Service Pros was the best company across the board. The inspector found several things that other companies didn't even notice (e.g. the air return vent had no duct connected to return the air from the vent to the system). They also quoted me a much lower price for a higher end system than several of the other companies. Would recommend them to anyone in need of anything HVAC related. read more

I contacted At Your Service because my heater started making noises. I have a home warranty and found out they no longer had a contracted company in Utah, so they let me find an out of network company to work with. At Your Service was more than accommodating in jumping through the documentation to ensure our system repair would be covered and reimbursed. Our home warranty liked working with them too! That said, our technician Jeremy was super timely, and thorough. He spent the time diagnosing and found a couple of issues that required the motor and blower needing to be replaced. The Office staff and techs are very communicative and timely. Our home warranty confirmed the pricing was very inline with what they normally would approve with contracted vendors. We highly recommend you give At Your Service a shot! read more

I'm from Hawaii. We have no idea what furnaces do. Haha. We just moved here in July and adjusted to the scorching summer heat. Then we bought a house in early December and the first weekend we had the keys in hand, the furnace broke! I was alone, right after the 2nd snowstorm of the season, and it broke the next morning. I didn't know who to call! I went on Yelp and found the most local company I could find, with the shortest response time, and the highest stars. I was so scared bc the temperature was dropping quickly. It was 50 degrees in the house and it was getting late. I called At Your Service Pros and they answered immediately. I explained what I thought could have been happening with my heat and the gentleman walked me thru some simple troubleshooting. I was so scared bc I was so unfamiliar with all of this furnace business, but he was patient and helpful. He sent one of his techs out and they arrived about an hour later. They were professional, kind, and empathetic. They made some suggestions which mirrored the advice we got from our home inspector. The whole furnace needed to be replaced. We knew it would need replacing eventually, but not the FIRST weekend we moved in! He made some suggestions and told us we could contact their business for a free quote to replace it. Our home warranty - did NOT help. That is another story for another day. We decided to fork out the money to get it replaced after they gave us a reasonable quote. The installation was scheduled 2 days later and they offered to give us space heaters if we needed it. We didn't need to use it after the initial temporary fix the first tech made. The installation took all day. They had to work around some design issues so it took a little longer than they thought it would. After they were done we paid by check. We were in a bind and spoke with the owners about payment options and they were so flexible. We greatly appreciate all this company did for us. We were able to celebrate the Christmas holiday with family in our warm, new home. Highly recommend this company. read more

Saved me from making a very expensive and unnecessary repair from another company. There was no leaky siphon valve as diagnosed by the other company - just a super clogged filter. Tech was very professional, spent most of his time attempting to find the non existent leak the first company claimed. Will definitely use again. read more

They came within hours and got the furnace working right away. They were reasonable in price.

They do what they say they will do. I received a response within 10 minutes of my request. Technician came out and answered all my questions. Best customer service and confident in their knowledge. read more

I'm near retirement so have had a lot of service calls over the years. Have to say this is one of the best I've had. They answered promptly and got me a service call same day. Tech was prompt and very knowledgeable. Gave me multiple tips about how to keep the furnace in good shape. Had things working very quickly and even looked at a secondary issue for me while here. Rate was extremely fair. Based on this experience At your service Pro's is definitely my go to choice from now on. read more

Can't find a better company! Our elderly parents on hospice in their home had the AC go out at on Sunday morning at 10am, and already 90 degrees outside. Both parents on oxygen and needing 24/7 care, so very sensitive to temperature. I made the call to At Your Service and explained the situation. They had a tech out within the hour and confirmed what I already assumed. The 27 year old AC had given up. RIP. Not in a position to get multiple quotes, I fully expected to get an outrageous price. Not these guys! I know what this type of replacement costs, and fully expected to be gouged a bit or a lot. NOPE! As excellent and competitive a price and quality of a system was presented as could have been found anywhere within a hundred miles. By early afternoon all hands were on deck and work commenced. By late afternoon all was finished. I'm a licensed building inspector for a living, and can confirm they did the job right and saved the day without question! read more

Very impressed- A/C stopped working last evening ( Sunday ) opted to wait until Monday , to avoid surcharges. Was able to get a same day ( 2 hr later ) appointment, man showed up almost an hour early . Was very skeptical when I saw this young kid ( Kayden 21 y/o ) come to do the job , but WOW ! What a huge surprise, within 10 minutes , he had the situation diagnosed and repaired . A/C instantly. Was a capacitor. I am very please and will continue to use AYS as my preferred provider of all my HAVC needs . read more

We had the unfortunate experience of having our 23 year old AC finally poop out on us during a hot June. We looked around for a good company and ended up calling AYSP to come take a look at it. Jeremy showed up soon after and unfortunately let us know that our AC had had a good long life. He didn't try to sell us anything, he was just patient with our questions, friendly and easy to talk to. We ended up getting a few quotes from these guys as well as various companies but ultimately went with AYSP. We went with them not only because their price and product was the best we found, but because the salesman we talked to, Clint, was so responsive to all my texts and knowledgeable about anything we had questions on despite not yet knowing if we were going to work with these guys or not. The install date was promptly scheduled after we made our decision. There were a few hiccups with the specific product we were going for but Clint communicated everything with us and made it a very stress free process. On install day, the guys who came were very professional, knowledgeable and kind. Logan took time to thoroughly answer all our questions and address any concerns. Mark, Denen, Jesse and any of the other guys whose names I didn't catch were all very awesome. I'm glad we went with this company. They're transparent, very good about communicating and were respectful of our home. The AC unit and furnace they installed is working wonderfully and I know if we have any issues or questions, they will be easy to get in touch with and will be prompt about making it right. We had no experience with this company prior but we were thoroughly pleased by their service. Having your AC go out in the heat of summer is a sucky and stressful situation so I hope this review helps anyone else finding themselves in a similar situation. read more

They came right out. Scheduled a convenient time for us. The tech they sent was nice, polite, knowledgeable and professional. They gave us lots of great tips to improve our HVAC system and even helped clean our condenser unit for no charge. The introductory visit was reasonably priced too! Call these guys for your AC or furnace service. read more

For anyone looking for qualified and professional installation and service, we definately recommend At Your Service Pros.

I had a concern with my air return vent location during remodeling. Jarrett the owner took time to help me find a solution, that ended up not requiring his services. I'm blown away at his integrity to do what was truly best for the customer vs trying to make a sale. read more

These guys did quality work. There was a discrepancy with the bill and they were very helpful in rectifying the problem. I would recommend this company. read more

At Your Service has fair prices and did not go above the estimate for replacing my AC. They did good work and were quick and efficient. Would recommend. read more

They have been nice to work with. They have a good service plan that gives a discount on Parts and services and cleans the equipment both in fall and spring. Friendly people and very competent. read more

Woke up today, the day after Christmas, and our heater wasn't working. My husband left early this morning so I frantically started searching around and found these guys on Yelp. They answered my call and someone was at my house within a few hours and fixed my heater within 20 minutes. Very happy with them and would definitely recommend! read more