We love the chandelier we bought here for our entryway, and we picked up a lovely star shaped light…read morefor our daughter's bedroom that's also quite nice. That said, the process was miserable and we wouldn't recommend working with them. Initially the communication was great. My wife works in sales and was really impressed with their follow-up. They required payment up-front, and after they had the money it suddenly became really difficult to get hold of anyone. We would ask for an update and at best get a reply that they would get back to us (which only happened once or twice), and often not hear from them at all. It look months to get all the lights we ordered. We ended up returning a handful of them because with all of the communication being over text we hadn't realized they were so cheap looking (plastic and fabric) until we unboxed one at our house. It took well over another month to get our money back, amid more poor communication. We ended up calling our credit card provider to file a claim, and a refund came through the same day. Honestly the communication was bad enough for us to wonder if the storefront and show room was all for show and this place was just a scam. It's not. But I don't blame anyone with a similar experience for wondering.

I would never want to hurt someone's business, but I do not want anyone else to go through what we…read moredid. Unfortunately, judging by the other reviews, others have. It started out great with them and then something must have happened to them financially because things took a turn for the worst and now we've had to threaten legal action. We ordered lights in March 2024. It is now Dec 2024. We only received half our order and only after a ton of pestering on our part. There have been many unanswered texts, calls and emails, many lies about orders being placed, delayed or back ordered, and a load of rotating excuses as to why. They owe us $7000 for the items we didn't receive. Luckily we at least got back $1286 because we put in a CC dispute. They didn't want us to use a CC and I had to pay everything up front. We got the run around when we did get responses. I started to suspect they'd never placed my order so I repeatedly asked for proof that they placed our entire order and never got it. Candace repeatedly promised me she'd placed the order the day we paid her (March 2024). Finally after threatening legal action, she sent an email showing some of the missing items had been ordered. The dates on the invoices were August, September, and October- 6-8 months after we paid her (see picture of order date and then see the 3 orders dated August, sept and oct. Candace finally sent me). Bottom line I was correct, they did not order half our items. It seems they used our money for other things. Then they tried to cover their tracks by ordering some of the items months later, after I threatened legal action. Ironically, we still didn't receive the items. Over the past few months after a lot of requests on my part, she sent a couple of emails telling me items had shipped and arrived, but then changed the shipping and arrival dates on the next email by hand writing new dates next to the missing items after me asking for tracking numbers over and over. Each time I questioned why we hadn't received the items if they had arrived, she'd say they were back ordered or hadn't shipped or it was the manufactures fault. It was ridiculous especially since she'd had written that some of the items had arrived. My husband is an accountant and put everything we paid Aurora in a spread sheet along with everything we ordered, and discovered that the amounts didn't add up. They charged us an extra $1800.00 (spreadsheet attached) We then discovered that in addition to the over charge, the dining room light that we ordered was charged at almost $400 more than the price I was verbally quoted, and she also changed the price again before I paid raising it $100 which I didn't notice until after paying. (Picture attached) At best they're incredibly disorganized. My guess is this is a ponzi type situation where they are using their customers money to pay for other things to try and play catch up. I finally went to Lighting Design in Layton. Prices were better. The manager ordered all of my same exact missing items that I'd tried to get from Aurora and looked in her system to see if the items were available. Sure enough they were all in stock and had been for months, and will arrive in 2 weeks. I asked her if it was possible that Aurora couldn't get the items. She kindly shook her head and said she was so sorry but it was obvious the order just hadn't been placed that there were hundreds of each of the items in stock (they were ordered from the same manufacturer). It's been a nightmare. I have quite a few contradictory text and email messages from Candace. I posted a tiny fraction of what has gone on over the past 10 months. Something very fraudulent is happening over there. Avoid at all costs. I know we aren't the only ones they owe money too.

I placed an online order with Lighting Specialists in Utah and received an automated receipt…read more Then--nothing. No shipping notice, no follow-up for ten days. I emailed them and got no response. When I called, I reached someone who repeatedly said, "I only work in the showroom," but was able to check the order and told me, "It hasn't been processed yet" (read: nobody even looked at it for ten days). When I asked to be connected to the right department, I was told that person was "out of town." But the showroom person was able to cancel the order. Thankfully, this was a small purchase and not a critical part of my home remodeling project--but that's beside the point. Tip for Lighting Specialists in Utah: If you accept people's orders and money online, be prepared to process or respond to those orders within a couple of days--not 10 or more. It's not just bad service--it's irresponsible.

This past month working with Lighting Specialists has been a rock bottom one star experience…read more Years ago I have had many very good experiences and feel somewhat obligated to leave 3 stars because of that. I hope I just had a rare situation this time My bedroom celing fan had an integral part go bad. I had no light, no fan, nothing. I identified the problem part and we sought a replacement at Lighting Specialists. They took our money and said the part would be in around two weeks. A little over two weeks later we call asking about the status of our replacement part. Turns out they just charged us and never placed the order. No part was on its way for over two weeks. They said they were sorry and would order the part for real this time. Said it would be a couple weeks. This is when I got a bit angry and explained I had no light in my bedroom and why, since this was your mistake you couldn't overnight the part. Another week and a half later the part came in. Went to go pick it up and they wanted to charge us again, saying we didn't pay the first time. Another mistake on thier part. Finally a month later we are up and going again. I may have to look elsewhere for my next purchase.

BEAUTIFUL EXPERTLY CRAFTED DESIGNS and knowledgeable, friendly staff! I found the perfect lamp…read moreshade for a lamp I purchased at an estate sale. I highly recommend Knotted Twig!

From the owner: At Knotted Twig we offer custom lighting, repairs and lampshades. As well as custom wood decor,…read moresuch as custom cutting boards, signs, and coasters.

Raphael was excised troubleshooting issues and setting up my new universal remote. Highly recommend!read more

Best customer service I've ever seen in a company. They truly care about their product and…read morecustomer satisfaction. We had a home theater system put in as well as outdoor speakers for parties. We love everything about it. I'd recommend this place to anyone.

I recently had the pleasure of working with Mr. Electric, and I couldn't be more satisfied with…read moretheir outstanding service. From the moment I contacted them, their professionalism and attention to detail were evident. I received four quotes and shared my situation in the same way with all of them. Mr. Electric was the first one to respond, and I liked their quote so much that I almost canceled the appointments with the other companies. Sure enough, Mr. Electric offered the best quote out of the four. I received a grant for $5,000 to fix the power in my 110-year-old home. I always felt my house was not wired safely, and after my dishwasher started smoking and the fires in California, my anxiety doubled. Mr. Electric's quote was originally a little over $9,000, while the other three were between $11,000 to $13,000 and did not offer any assistance. The quotes happened after Christmas, and I felt this was my Christmas miracle because I thought it wouldn't be possible with the amount of money I had available. Here is what they wrote on the quote I received from them, which really touched my heart: "The price reduction is Mr. Electric's effort to support the community, especially during the holiday season. We offer reduced prices to demonstrate our commitment to helping those in need and strengthening our reputation as an honest service company. Community support initiatives can make a significant difference in people's lives, and it's our duty to ensure the safety of our customers and their homes." Just this statement alone is enough to show how incredible they are. The technicians, Kacey, Austin, Zac, and Chris (the owner), arrived promptly and were incredibly knowledgeable and courteous. They took the time to explain the work that needed to be done and provided a clear and fair estimate. Throughout the entire process, they displayed a high level of expertise and skill, ensuring that everything was completed to the highest standards. What truly stood out was the quality of the work. The technicians were meticulous in their approach, ensuring that every detail was perfect. They went above and beyond to make sure that I was happy with the results and even provided helpful tips for maintaining the electrical systems in my home. Mr. Electric's commitment to customer satisfaction is truly commendable. They delivered on their promises and exceeded my expectations in every way. I highly recommend Mr. Electric for anyone in need of reliable and professional electrical services. Their exceptional work and dedication to their customers are truly unmatched. Thank you, Mr. Electric, for a job well done!

had some work done with them lets say i will not repeat with them, for the price that was payed i…read morewould of expeded the job to of been complete to satisfaction, in lue i got excuses and they wanted to re-charge me to finish it correctly

I've had the pleasure of working with Duane, the owner of Redline Roofing, for several years before…read morefinally getting my new roof installed this fall. Dwayne had been incredibly helpful, assisting with missing shingles and fixing issues caused by a previous roofer. When it came time for the new roof, Dwayne and his crew were nothing short of amazing. His team was efficient, courteous, and very professional. They not only did a fantastic job on the roof, but they also left my yard cleaner than it was before they arrived--yes, a little embarrassing on my part! The entire project, even with a few adjustments, was completed in just one day, which is beyond impressive. Working in the Chamber of Commerce business for many years, I've met thousands of small business owners. Duane is definitely in the top 5%! I have full confidence that my new, professionally installed roof will last at least 30 years. If you're looking for quality work and outstanding service, you can't go wrong with Duane and Redline Roofing.

From the owner: Redline Roofing is your trusted local roofing contractor in North Salt Lake, UT, proudly serving…read moreNorth Salt Lake, Salt Lake City and surrounding areas. As a family-owned, licensed, and insured company, we bring over 50 years of combined experience to every project. Our GAF Certified team specializes in shingle, metal, cedar, EPDM, flat, TPO, and stone-coated steel roofing for both residential and commercial properties. We also provide professional gutter and solar solutions to protect and enhance your home or business. Looking for a reliable roofer near you? Contact Redline Roofing in today for a free estimate!

This company deserves as many stars as possible. I bought a ring doorbell video security system as…read morerecommended by the police because of several porch pirates in the neighborhood (I was a victim three times!). The system was too difficult for me to install, so I checked Yelp recommendations for electricians. Momentum had stellar reviews. Kevin scheduled the installation a few days after I called. He did the work himself. The company was great to send email and text reminders about the appointment and billing. Everyone was so professional. I highly recommend them for electrical needs.

Momentum recently installed an EV charger at my house. They were upfront, reasonably priced, and…read moredid great work. After getting bids from a few other companies, it was clear Momentum was the most honest - other companies included line items for things that were not related to or required for this job. Momentum was also very reasonably priced. As for the work itself, the installation was done thoughtfully, making sure to incorporate my special requests. I'm thrilled with the work they did. My only (very small) complaint is that their schedule can get full, so book your jobs early

This business responded to all my questions in a timely manner…read more Thank You.

Excellent work! Will rehire in the future! Came in a timely manner! Installed 3 light fixtures w…read moredimmers!