from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

If you have a hot tub with Epic hot tubs beware of the hidden fees. I was charged $250 for them to…read morecome out and fix my hot which is under warranty. They thought it was the pump, but wasn,t. Now they're going to charge me another $250 to come back with another part to fix. This will keep happening if the problem still can't be fix. It's a scam.

Never open, displays hours for summer everywhere and no one is ever there. Do yourself a favor and…read morego to a real pool store like Leslie's. Cheaper and way more knowledgeable too.

Building and maintaining a pool with US-1 Pools will make the process not only bearable, but…read moresimple! From building with high-quality materials, to their expert staff and employees for more retail-related inquiries, US-1 Pools is your one-stop shop for any domestic aquatic needs! Let US-1 Pools guide you into a solution that is tailored for your own unique situation - they will not let you down!

Zar Electric wired our home and hung all new fixtures throughout our home early 2025 and did a…read morefantastic job! They were very professional and attentive and very friendly to our kids and all of our pets! We appreciate them and their great work, especially on the scaffolding in our 2 story cathedral ceiling foyer.

Absolutely totally outrageous pricing. The first man, Tim, who came out did a wonderful job at a…read morereasonable price. he was supposed to do a second job and that was included in the estimate, but I did not have time to do it that day. I got a reminder from Zara electric that I had a $100 credit. I needed a socket changed out in a light fixture in the bathroom and decided, with $100 credit, I would let Zara electric do it rather than doing it myself. I told them the socket was loose and they sent a man out. He told me there was a diagnostic charge. I told him that I already knew what was wrong and I just needed him to please fix it. My mistake... I assumed since I had a $100 credit that I'd probably be charged an additional $75 or so to fix the socket. He charged me over $400 and said that was taking the hundred dollars off. In other words, a couple hundred for a diagnostic fee and a couple hundred to fix the problem. Before he fixed it, he said I just to sign some papers to give authorization to fix it and I stupidly did not read the papers. I paid them and I will never use them again nor will I recommend them to anybody. The pricing is totally out of this world and if you use them, make sure you check to see what their diagnostic fee is and make sure that they don't charge you that fee in addition to a high repair fee which is what happened to me. The socket I needed repaired for a stuck lightbulb. I did it myself.!!!

They built a beautiful pool but now there's no way to contact them. Has anyone heard what has…read morehappened with this company? It'd be nice to be able to have follow up with the people that built your pool

Both phone and email out of service. Sadly, I have to assume they are out of business.read more

Poor communication, scheduling issues, and unprofessional service. The repair manager was rude,…read moreyelled over me, and constantly interrupted me. The woman answering phones at the Garner office was also rude. My pool still isn't repaired. Extremely frustrating experience and unacceptable customer service.

Highly recommend! VERY personable and knowledgeable staff. Helpful at every step. I am a new to…read moreowning a pool so having so much help and cooperation is much appreciated. My go-to pool place!

We have been coming to these guys for a long time to get our water tested. Always kind and…read morehelpful. When we moved and needed a new pool, we came to them for a hybrid pool and are extremely satisfied! Highly recommended! We have always worked with Ryan and he is the best! We chose Backyard Leisure because of the fact that they offer an in-house installation and we love the quality of the hybrid pool. Our yard has a lot of slope so this was a great option when comparing to quotes we received for other styles of inground pools at other companies.

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them