Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

If you have a hot tub with Epic hot tubs beware of the hidden fees. I was charged $250 for them to…read morecome out and fix my hot which is under warranty. They thought it was the pump, but wasn,t. Now they're going to charge me another $250 to come back with another part to fix. This will keep happening if the problem still can't be fix. It's a scam.

Never open, displays hours for summer everywhere and no one is ever there. Do yourself a favor and…read morego to a real pool store like Leslie's. Cheaper and way more knowledgeable too.

Building and maintaining a pool with US-1 Pools will make the process not only bearable, but…read moresimple! From building with high-quality materials, to their expert staff and employees for more retail-related inquiries, US-1 Pools is your one-stop shop for any domestic aquatic needs! Let US-1 Pools guide you into a solution that is tailored for your own unique situation - they will not let you down!

From my original phone call to the repair itself, a great experience. I needed same day repair due…read moreto blown circuit having our refrigerator on it. Very professional, courteous and timely. Highly recommend!

Zar Electric wired our home and hung all new fixtures throughout our home early 2025 and did a…read morefantastic job! They were very professional and attentive and very friendly to our kids and all of our pets! We appreciate them and their great work, especially on the scaffolding in our 2 story cathedral ceiling foyer.

Both phone and email out of service. Sadly, I have to assume they are out of business.read more

I have been coming here for about a year now and they have the best deals and the best products! I…read morelove the Poole who woke there because the are always willing to help! Not sure who wrote that other review but they are delusional!

Highly recommend! VERY personable and knowledgeable staff. Helpful at every step. I am a new to…read moreowning a pool so having so much help and cooperation is much appreciated. My go-to pool place!

I've used Rising Sun for the last 3 years to close my pool and had no issues until this year when I…read morewent to open the pool. I was surprised to see that my coping stones had heaved up and broke and the water was very close to the edge. It's obvious the water got under the coping, froze, and heaved up the stones causing them to crack. I contacted Rising Sun and provided photos and they refused to take any responsibility. I asked why they no longer lower the water even though their website recommends it and met with a response of "we just don't think it's necessary". The real answer is that it simply saves them time. I won't be doing business with them any longer.

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them

This company is the worst stay away from them. I had a family member used them. they never finished…read morethe job.

I would give 5 stars just on the quality of my personal trainer, Benaisha Doctor. She does an…read moreexcellent job of thoughtfully planning workouts that took my physical issues into account, making every session both safe and effective...much more so than other trainers I have had through the years. She's a great coach; kept me on track, always cheerful, positive, and motivating. This became something to look forward to, instead of dreading it, making it very helpful in meeting my goals. Membership here does require a long-term commitment and swimming around full team schedules. I like the personal feel of the gym; the lap pool is warm enough for me; and the outdoor area is GREAT for families. It's not a new facility, but the equipment is well maintained and there are a variety of exercise classes.

I asked Denice Adrian, who is the Assistant General Manager, Director of Sales if I could just pay…read moreto take water aerobics classes because I am disabled and on SSDI. She flat out told me no. That basically have to pay almost $1,000 for their membership and the about $54 to $200 a month in addition to. They don't just allow people to just sign up and pay per water aerobics classes package or per class. I am trying to find places close to home that do indoor and outdoor water aerobics to be active. And not having luck. But don't go to Granite Falls Swim & Athletics in Rolesville! What a joke and way too expensive!!