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    Destiny Pool Builders

    5.0 (1 review)

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    1 year ago

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    Carolina Poolscapes

    Carolina Poolscapes

    (2 reviews)

    Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

    Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

    North State Pools - Quality, Prompt, Professional POOL service, repairs and renovations! North State Pools

    North State Pools

    (6 reviews)

    I have had North State Pools service my pool for about 5 years. I had worked with another company…read more(Rising Sun Pools & Spas) for many years and their service declined to the point I needed a new service provider. I met Adam who came out to assess my service needs which were minor repair/maintenance and he he said he'd take care of it. Quick summary- he and his Team did what they said with every service request. Whereas the former company marked up the products they installed by 100% and added an install fee. That may be their business model, but, Adam advised me to purchase the products and he'd have his Team install them (saving an unreasonable markup in my opinion and their install required like three screws to be removed to replace a motherboard btw). As an example, NSP installed my replacement heater at a significant savings and it has performed well since being installed. Further, I have North State Pools open and close my pools for a few reasons. First, I like their guys. They are all really respectful of me, my property and time. As well, they take the time to explain what they are doing and why. When I have questions, they answer them or get back to me. They charge nominally more than my previous provider but they also provide the extra service of vacuuming my pool before closing which is huge when opening and you do not have all the algae and last year's leaves to contend with. I would also note that when issues arose (I.e. damage to the inflow covers where jets come in), Adam replaced them without question. I don't know if that is the case with all his customers but I know I had very contentious arguments with the owner of my previous service provider (and I saw MANY reviews/posts regarding that company in that regard related to that owner and company). Bottom line: I'd rather give Adam (North State Pools) my business than the big company who installed my pool and, in my opinion, lost my business after many years of loyal patronage because they forgot that good quality service meant something to me.

    Service has been abysmal. A request for service made March 24th for the week following April 9th…read morewas not honored until much later, preceded by multiple contacts with Jamal and Brandon who told me the service was on, and not on, and then on, and then unlocatable. The bill of $361 is also far more than the $275 estimate.

    Destiny Pool Builders - poolservice - Updated May 2026

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