Professional, efficient and extremely friendly. This is my guy from here on out. Came out next…read moreday and spa was repaired within an hour.

From the owner: We are the best plain and simple. Some of the most knowledgeable in the industry. We solve the…read moreproblem a lot of times when others can't!! We strive on excellence, and take pride in our work. We will go the extra mile to get the job done, and make sure our customers are satisfied!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

Stay far away from this company. Juan came out to close my pool after trying to get in touch with…read morehim for over two months. He informed me that there was not enough water in the pool but proceeded to put the cover on the pool. He required payment for his trip ( in full) and said he would come back. After 3 weeks of trying to contact him, he only responded when I called him front a different number. He lost me as a customer, not sure how he stays in business.

Excellent! Reached out to Juan last week to check availability. I understand as a pool owner this…read morewas the absolute worst time for the heater to crap out. The anxiousness of missed pool opportunity and finding someone to fix it quickly. Juan had a week lead time which while not ideal was completely understood. He worked with the manufacturers tech support, and within an hour had my rig up and running. Extremely reasonably priced and seems to know what he's doing. I'd recommend!

This company is great if you're looking for no hassle, straight to the point services. I especially…read morelove the digital service report that lets me see my pool after they come by.

From the owner: Make a splash this summer with our expert pool services! We're your one-stop shop for all your pool…read moreneeds. From regular maintenance and cleaning to repairs and renovations, our team of experienced professionals will keep your pool in tip-top shape. We use the latest technology and equipment to ensure that your pool stays crystal clear and safe for you and your family to enjoy. And with our affordable pricing and flexible scheduling, you can relax knowing that your pool is always in good hands. So don't wait any longer – contact us today to schedule your first service appointment and get ready to dive into a summer of fun! Raleigh, Wake Forest, Rolesville, & More!

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.

From my original phone call to the repair itself, a great experience. I needed same day repair due…read moreto blown circuit having our refrigerator on it. Very professional, courteous and timely. Highly recommend!

Zar Electric wired our home and hung all new fixtures throughout our home early 2025 and did a…read morefantastic job! They were very professional and attentive and very friendly to our kids and all of our pets! We appreciate them and their great work, especially on the scaffolding in our 2 story cathedral ceiling foyer.

I have had North State Pools service my pool for about 5 years. I had worked with another company…read more(Rising Sun Pools & Spas) for many years and their service declined to the point I needed a new service provider. I met Adam who came out to assess my service needs which were minor repair/maintenance and he he said he'd take care of it. Quick summary- he and his Team did what they said with every service request. Whereas the former company marked up the products they installed by 100% and added an install fee. That may be their business model, but, Adam advised me to purchase the products and he'd have his Team install them (saving an unreasonable markup in my opinion and their install required like three screws to be removed to replace a motherboard btw). As an example, NSP installed my replacement heater at a significant savings and it has performed well since being installed. Further, I have North State Pools open and close my pools for a few reasons. First, I like their guys. They are all really respectful of me, my property and time. As well, they take the time to explain what they are doing and why. When I have questions, they answer them or get back to me. They charge nominally more than my previous provider but they also provide the extra service of vacuuming my pool before closing which is huge when opening and you do not have all the algae and last year's leaves to contend with. I would also note that when issues arose (I.e. damage to the inflow covers where jets come in), Adam replaced them without question. I don't know if that is the case with all his customers but I know I had very contentious arguments with the owner of my previous service provider (and I saw MANY reviews/posts regarding that company in that regard related to that owner and company). Bottom line: I'd rather give Adam (North State Pools) my business than the big company who installed my pool and, in my opinion, lost my business after many years of loyal patronage because they forgot that good quality service meant something to me.

Service has been abysmal. A request for service made March 24th for the week following April 9th…read morewas not honored until much later, preceded by multiple contacts with Jamal and Brandon who told me the service was on, and not on, and then on, and then unlocatable. The bill of $361 is also far more than the $275 estimate.

Both phone and email out of service. Sadly, I have to assume they are out of business.read more

I have been coming here for about a year now and they have the best deals and the best products! I…read morelove the Poole who woke there because the are always willing to help! Not sure who wrote that other review but they are delusional!

Marquis is the best! My saltwater cell cracked and I just wanted to get rid of it, so I needed the…read moreplumbing fixed on the pool. The pool store I went to kept telling me they will call me to get me on the schedule and never called. I couldn't run my filter, so my pool turned dark green from waiting. I texted Marquis on a Friday evening and he came out that Monday and got it fixed for me.

I was in communication with Marquise about installing my pool heater for 2 months. 3 weeks before…read moreinstall we decided on Friday, April 18th. He no showed on Friday but promised Saturday morning. He never showed up Saturday and stopped answering texts. It is now Thursday and he hasn't offered an explanation. I've had to contact another company and they told me they deal with unhappy customers of Marquis' all the time. Accountability and punctuality are certainly not his strong suit. If he gives you a low price it's because he's cutting corners. He is well known for it by other companies in this area who have to fix his mess.

I HIGHLY recommend Cornerstone Pools for all your pool needs. John and his team go the extra mile…read moreto ensure that everything is fixed right the first time. I had a pump under warranty break and was referred by Pentair to Cornerstone Pools. That pump replacement job went really smooth, and I was super impressed with the level of customer service they provided. When I started having issues with my pool heater, I knew there was only one company to call...Cornerstone Pools. They worked with the manufacture to diagnose and resolve the issues quickly and followed up with me the ensure everything was running fine. Cornerstone Pools made a lifelong customer in me. You are making a mistake if you call anyone else for any of your Pool needs.

Amazing service and knowledge. I had a problem with my Pentair system and had 2 other pool…read morecompanies out to fix it. All under warranty. No one could fix it for 6 months. Then finally Pentair sent out Cornerstone, and done! Fixed. Fairly simple problem. John also configured everything that was wrong. I highly recommend these guys.