I wouldn't use Liberty even for free. Hayward Pool Products referred me to Liberty Pools. One morning, as I was expecting them to come to the house, I looked out my window. I saw a couple of men by my pool. Who? What? Why? I was going to let my german shepherd out. She was about 150 pounds and took no crap from no one. I walked down there, and they said they were from Liberty Pools. I asked why they did not knock on the door? He said, well, he's here now. It turned out that Suburban Propane never finished the job by adding a regulator to the buried propane tank.
I barely used the heater last summer. Late last summer, the heater started leaking water. I called Juan from Liberty and explained the situation. He agreed the warranty was still good, but I had to pay him $120 to come out. I had my knee totally replaced, and I was out of work for three months, so money was tight. I figured I'll call him in the early spring. I called him about three weeks ago. He'll come out, or he'll call me. He never came out, and he never called me. I must have called him about 15 times in past three weeks. Last week, he said he'll check his schedule and call me past Monday. No call. I called him several times. Sometimes I left messages, please call, No call back. I called Hayward and got the number for another authorized service man. I consider Juan to be TOTALLY unprofressional and TOTALLY unreliable. read more