We have used Pool Specialists for years on our inground pool. The owner is a gruff egomaniac but…read moreseems like he knows the business so we stuck with them. This year he went off on a rant about a gas line near the pool filter, using expletives about the gas company and threatening us with big fees caused by the gas company piping for our new generator. When I complained to his office that I didn't like the time of his communication he simply sent me a text saying they were dropping us. This after 5-6 years as a customer and thousand of dollars in repairs and maintenance. He may be knowledgeable but his horrible attitude makes dealing with him a very unpleasant experience . I recommend you steer clear of him and his company. On a side note, Morgan in his office is a dream to work with. He needs to stay away from customers.

We hired Pool Specialists Inc. and signed a contract with them, on Feb 25th, 2020, for replacing…read moreour Pool Liner. We paid Craig Wooster, the owner, a sum of $3911.70 (80% of the total amount due) on Feb 26th, 2020 at the time of signing a contract. The balance ($690.30) was paid after the services were completed. In addition, we also paid a separate charge of $250 for the water tanker. They installed the Liner after few reminders and few false promises to show up, sometime in mid-April. Usually, the life of the Pool Liner is minimum 5 Years. Within 6 months of replacing the liner, following things went wrong: 1. The liner lock, which goes along the edge, came off 70%. 2. The Liner itself has started to slide down from the wall along the edges. 3. The bottom drainage caps, which were replaced as part of the replacement process, were installed or placed too high - because of which, our robotic pool cleaner gets stuck and therefore is not able to clean the pool. (Please keep in mind, the same robotic (around $800 with Tax) was being used with the old drainage system and had no issues whatsoever. Please see the picture of the cleaner below. In August, when we reached out to the Pool Specialists and explained them the problems/issues of the work they completed - A.B. (The Administrative Assistant) asked us to send the pictures of the affected area/or the area with issues. We sent the pictures via email on September 23, 2020. Since we did not get any response, we decided to call late September/early October. A.B. and T (owner's girlfriend) promised to send someone on Monday October 5th, BUT NO ONE SHOWED UP. When we followed back, A.B. said that she will put a note to send someone on Wednesday Morning, October 7th. But again, like always, they did not show up around the specified time. D., an employee of Pool Specialist came early evening. When we showed him the issues we had with the pool, he said that the owner (C W) has asked not to touch or do anything, HE JUST LEFT AFTER LOOKING AT THE ISSUES. The whole incident made us so frustrated and it felt like a big headache dealing with the people of this company. When we reached out to A. B. and T over the phone regarding what is going on, they did say that they will convey the information to the owner. Today, October 12th, 2020 I called multiple times and left the message again at both of their extensions (i.e. extension 0 and extension 3) in the morning, but still have not heard anything from them. Yes, THEY WILL ALWAYS SPEAK TO YOU NICELY, but WE DID NOT PAY TO SPEAK NICE - WE PAID TO DO THE WORK PROPERLY. I mean, yes, they will do the service - but definitely with delays and after you reach a BOILING POINT and will not guarantee/warranty the work. Now I leave it to you to decide, if you still would like to use their service.

My salt generator was not producing and I call Shaw Cross. He had helped me last year with my pump…read moreand I knew he was the guy to call. Shaw got right back to me, diagnosed the issue, ordered the part and installed it as soon as he could. Great job all around. I have found Shaw to be a real pro, extremely helpful and always ready to go another step further to help his customers. While I am a bit out of his usual service area, he took on our problem - will always contact Cross Pool and Spa when I need help.

When our pool guy moved out of the area, we reached out to this company via google recommendations…read more Unfortunately, issues started right away, Not only does he charge more than other quotes we got but he refused to take our account unless we kept the pool open year round. We still hired him because he was very confident he was worth the extra money!! Biggest mistake we made. He was rude and short tempered on numerous occasions but he did show up, and managed the salt level after replacing the unit . .so from a cleaning perspective he gets 3 stars instead of none or 1. Definitely not a good fit for us.

I was in communication with Marquise about installing my pool heater for 2 months. 3 weeks before…read moreinstall we decided on Friday, April 18th. He no showed on Friday but promised Saturday morning. He never showed up Saturday and stopped answering texts. It is now Thursday and he hasn't offered an explanation. I've had to contact another company and they told me they deal with unhappy customers of Marquis' all the time. Accountability and punctuality are certainly not his strong suit. If he gives you a low price it's because he's cutting corners. He is well known for it by other companies in this area who have to fix his mess.

Liner looks great! Very happy working with Marquis and the team. Can't wait until next season!read more

I HIGHLY recommend Cornerstone Pools for all your pool needs. John and his team go the extra mile…read moreto ensure that everything is fixed right the first time. I had a pump under warranty break and was referred by Pentair to Cornerstone Pools. That pump replacement job went really smooth, and I was super impressed with the level of customer service they provided. When I started having issues with my pool heater, I knew there was only one company to call...Cornerstone Pools. They worked with the manufacture to diagnose and resolve the issues quickly and followed up with me the ensure everything was running fine. Cornerstone Pools made a lifelong customer in me. You are making a mistake if you call anyone else for any of your Pool needs.

Amazing service and knowledge. I had a problem with my Pentair system and had 2 other pool…read morecompanies out to fix it. All under warranty. No one could fix it for 6 months. Then finally Pentair sent out Cornerstone, and done! Fixed. Fairly simple problem. John also configured everything that was wrong. I highly recommend these guys.

Service has been abysmal. A request for service made March 24th for the week following April 9th…read morewas not honored until much later, preceded by multiple contacts with Jamal and Brandon who told me the service was on, and not on, and then on, and then unlocatable. The bill of $361 is also far more than the $275 estimate.

I have had Adam do pool projects like replacing our pool pump with a VFD style for better control…read moreand efficiency. Pricing was very fair and his communication and workmanship was great. I also had him rework our pool piping to simplify and get rid of air leaks. Did the trick. He also put our pool controller on wifi which was a great upgrade for me. Adam is a straight shooter. Would recommend North State and Adam for pool projects!

I hired 5 Star Pool Services to repair several pieces of travertine pool decking and several feet…read moreof coping around my pool. They did a fantastic job, and they were professional, efficient and reliable. I highly recommend them for your pool service needs.

This company is great if you're looking for no hassle, straight to the point services. I especially…read morelove the digital service report that lets me see my pool after they come by.

We were referred to this company and Miguel for some lighting issue in our pool. The owner was…read moreextremely responsive and assisted us in addressing the issue as well as procuring lights. He came back in a timely manner to install and correct the problem. Solid service and professionalism