I had an emergency clog sewage pipe. This is suppose to be a 24 hour company. I called 3 times, was…read moreput on the automation service around 9:pm, waited trying to see if they had an opening. I could have appreciated "we are unable to service any more clients this evening,we are sorry please check tomorrow". Then I would have even more quickly moved on to the next plumber and eventually I did. Poor service and a company I will avoid in the future. Mary J.

We were provided with an appointment with this company by our home warranty insurance. I do not…read moreremember the gentleman's name who came out, but he was extremely responsive, reliable, and timely. We had been so stressed out, thinking that we had micro cracks in our water pipes due to this year's cold weather, and thought that was why we had low water pressure. We also had a very badly leaking kitchen faucet, and clogged bathroom sinks. The gentleman came out and for the fee that was expected by the insurance, plus just a small amount for a new cartridge in our kitchen faucet, he fixed everything perfectly. Then he gave me the pleasant surprise that there was nothing wrong with our pipes, we just had dirt that had backed up into the fixtures of the bathroom sinks because of work that was done earlier that year outside. He cleaned out the junk and the faucets ran perfectly. He then snaked two of the sinks, and did a third one for free just because it was in the same bathroom. He was extremely professional, and went to Home Depot to get a cartridge because it would be a better price for us. I would use them again for sure.

Southside Mechanical had a technician out to my residence quickly. Technician was professional,…read moreknowledgeable and courteous. My issue was resolved promptly, in an about an hour. Also, the cost for the repair to a breech in my water supply to hot water heater was about what I expected. I would certainly call on Southside again, and definitely recommend to a neighbor.

From the owner: Established in 1998 by George Hylton, Southside Mechanical Services proudly provides plumbing and…read moremechanical piping to commercial, residential, and industrial customers alike. Under the leadership of George and his son, Justin, our mission is to conduct work with integrity and professionalism with each project. It's how we've successfully maintained our reputation for quick and honest service that you can rely on with confidence. Based in Danville, we're fully licensed in both Virginia and North Carolina to best serve our local community and beyond. Get in touch to learn more about all that we offer, or schedule a quote!

Yes, they are pretty expensive, but the job was done quickly and efficiently and I didn't have time…read morebut wait for anyone to try to get here or fit me into their schedule.

Water heater joint (PEX/Copper) began leaking Saturday night. I called this (Blacksburg) office…read more There was no answer, but you could leave a number for a call-back. I did this, and received a call within 30 minutes (from Danville). The scheduler said no one could come out that night, but the plumber would be out between 9 and 11 the next morning. As I had already shut off the water inlets and outlets, bled the pressure, and the pipe was no longer spraying water, this seemed reasonable. At 8:40 the next morning, I received a call from Danville again, telling me that their plumber was off on Sundays, so the soonest they could get out was Monday after 5 PM. I was expecting and prepared to pay after hours / Holiday weekend rates for emergency service when I needed it. I didn't get that. Do not advertise "24/7" service if you aren't able to offer anything even close to that. I did call the Blacksburg office (the number listed in this page) to confirm that they had no availability for today. Not impressed. I'll wait for my regular guy if I'm waiting.

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

Spoke with the owner twice, he runs a top notch organization. Keith diagnosed the problem with my…read moreHot Tub, ordered the parts and fixed it very professionally. Not often the owner takes an interest in a small job. Dependable and honest they are, give them a try!

Guys are the greatest. Cannot say enough about them. The…read moregot me the parts I needed.