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Rising Sun Pools

2.6 (91 reviews)
Open 9:00 am - 6:00 pm
Updated 2 months ago

Services - Rising Sun Pools

Pool installation

Pool remodeling

Pool repair

Rising Sun Pools Photos

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Reviews With Photos

Scott B.

Saw some of the negative reviews of this company and felt compelled to give my review. For anyone complaining about lack of inventory you obviously have not been keeping up with the news on what is happening globally and domestic in regard to raw materials and finished product. There is a Global Supply Chain that is now struggling to keep up with demand for shipping due to delays from Covid which are still taking place. Before you place blame for empty shelves why not educate yourself first. For those complaining about high prices, see above. It's all related and it's all supply and demand. That having been said I have had nothing but great experience with Rising Sun Pools from the first time we walked in the door. Sales and planning were great as is there service after installation. I live about 10 miles from the store but travel to them for my testing and supply needs even though there is a pool store down the road from me. Front desk is always great and Shamika always has a smile on her face when not wearing a mask. I referred two neighbors to Rising Sun and they have also had a great experience. If you need a pool don't look any further as this is the place.

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1 month ago

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7 months ago

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1 year ago

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8 months ago

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11 months ago

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2 years ago

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1 year ago

Staff was very helpful getting our hot tub back into balance. They were knowledgeable and recommended products together us back in business.

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7 months ago

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2 years ago

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1 year ago

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TARA O.

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2 years ago

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5 years ago

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TARA O.

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2 years ago

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3 years ago

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TARA O.

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3 years ago

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3 years ago

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TARA O.

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2 years ago

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3 years ago

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TARA O.

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3 years ago

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TARA O.

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4 years ago

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TARA O.

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5 years ago

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TARA O.

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6 years ago

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6 years ago

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TARA O.

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3 years ago

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6 years ago

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7 years ago

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TARA O.

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3 years ago

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3 years ago

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TARA O.

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7 years ago

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5 years ago

Have been very happy over the past 10-15 years with the service & support that Rising Sun Pools has provided us!

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6 years ago

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TARA O.

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8 years ago

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TARA O.

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6 years ago

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6 years ago

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TARA O.

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4 years ago

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TARA O.

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9 years ago

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TARA O.

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5 years ago

Pathetically BAD customer service. Poor communication, follow-up and sub-standard pool service all around. AVOID!!

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TARA O.

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6 years ago

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4 years ago

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9 years ago

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TARA O.

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Ask the Community - Rising Sun Pools

Review Highlights - Rising Sun Pools

Chip was my salesperson, and Josh was the person who helped me do the design, coordinate construction, etc.

Mentioned in 2 reviews

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Choice Pool & Spa - Auto Cover and Gazebo in one from Covana

Choice Pool & Spa

(9 reviews)

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

Carolina Poolscapes

Carolina Poolscapes

(2 reviews)

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

A Vinyl Works

A Vinyl Works

(2 reviews)

Hired Chuck last year to replace my pool liner and both lights…read more I paid a down payment a few months later his worker texts me that he is in the hospital but she is still going to put in my liner. She assured me everything would be perfect. I had a leak after they put in the liner and lights. She called a leak locating service to come but this person told me I would need to pay it so I said no. I had paid everything May 2018 because she assured me 1/4" a day was normal. So now I had and currently still have a leak in the pool. I was told to go to "Leak Locators", they will take care of it. Today I called them and of course they will come but for a charge. Now Chuck wants nothing to do with me. Additionally, there are several rocks under the liner which are just waiting to pop out. Bottom line is I would avoid this company. Oh and I am the only reviewer who is not on Chuck's Facebook page.

We hired Chuck from A Vinyl Works to redo our Vinyl Pool liner in March 2022 he was very aggressive…read morewanted the money upfront we paid for it with no problem. It took them 2 months before they started the job and still has not completed the work. He lied about everything and you are unable to get him as his mailbox is always full. He doesn't reply to text message and call you back two weeks later. If you want unfinished and overpriced work hired A Vinyl Works. The worst experience we ever had and he shows up to your house unannounced without your consent. So unprofessional and disrespectful I am surprised this guy is still in business. I had to hire a new company to finish the work and fix all the issues they left behind. Do your self favor and stay away from this out of touch fast talking loud mouth awful guy and company.

Rising Sun Pools - hottubandpool - Updated May 2026

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