Lady at the desk extremely rude and ill mannered from the moment we walked in the door we won't be…read moregoing back, worst customer service I have ever received, we will find some place else to get our pool supplies from now on she also asked us to get our one year old to be quiet when he was playing by himself at the toy table. Now after looking at the reviews I am not the only one who has received this treatment, which was clearly apparent from the moment we walked the the door. Word of advice you should find some different help and your sales would probably go up.

Great customer service. Jessica is always very friendly and helpful! I definitely recommend using…read moreCapitol Pools.

Update October 2025: I worked for many months with Anthony &…read moreSylvan to come to an amicable solution to the issues related to my pool and the response to those issues. In the end: 1. They found more issues upon closer inspection. Specifically more leaks. 2. They fixed all of the leaks. 3. They addressed the plumbing mistakes and fixed them. 4. They addressed any equipment issues that came up in the interim. In the end, they did stand behind all of the deficiencies, even though it took a long time to get them all fully resolved. My pool is now fully functional, and we love it. Had I gone with a 'fly by night' company to build our pool, I may have had quality issues as well. At least with A&S they stay in business over the long term and, ultimately, stand behind the work. While the initial quality was low on my particular project, I now have the fully functional pool I always wanted. I give them credit for standing behind their warranty.

The customer service is exceptional and the quality of the work surpassed our expectations. Our…read morebackyard looks and feels like a resort. Thank you Lee Beatrous and team for a wonderful experience. ~Stallings family

I HIGHLY recommend Cornerstone Pools for all your pool needs. John and his team go the extra mile…read moreto ensure that everything is fixed right the first time. I had a pump under warranty break and was referred by Pentair to Cornerstone Pools. That pump replacement job went really smooth, and I was super impressed with the level of customer service they provided. When I started having issues with my pool heater, I knew there was only one company to call...Cornerstone Pools. They worked with the manufacture to diagnose and resolve the issues quickly and followed up with me the ensure everything was running fine. Cornerstone Pools made a lifelong customer in me. You are making a mistake if you call anyone else for any of your Pool needs.

Amazing service and knowledge. I had a problem with my Pentair system and had 2 other pool…read morecompanies out to fix it. All under warranty. No one could fix it for 6 months. Then finally Pentair sent out Cornerstone, and done! Fixed. Fairly simple problem. John also configured everything that was wrong. I highly recommend these guys.

I messaged multiple different companies regarding a hot tub repair. Most companies didn't respond…read moreto my request or had a pricey fee just to come out. Aqua Squad had amazing customer service. They worked hard to find the issue and the repair was a very reasonable price.

Couldn't be happier. They responded quickly, repaired my pool pump motor in an hour, and the fee…read morecharged was very reasonable. Will definitely use again.

From the moment we started researching pool companies, I kept detailed and copious amounts of…read moreinformation. We eagerly watched a neighbor's pool install earlier this year and was quite surprised at how smooth everything went. It turned out beautifully. After polling my neighborhood where there are several in-ground pools for referrals I went to visit a locally owned and operated company right here in Fuquay Varina. So glad we did! From the moment I stepped in their office, I was treated with utmost respect, no pressure or sales tactics, a welcoming environment, and a plethora of patience and information. We even had a few laughs. No stress! After the initial visit, I returned with my husband. Cannot tell you the countless hours we asked questions, looked at different pools, got quotes and much more. We just knew we were at the right place. No further need to investigate anyone else's offers. (Some of the other companies spoke harshly about their competition and that was a huge turn off) My husband and I continued to ask many questions over a few months. When we saw the final product at our neighbors house, we knew that was going to be an easy choice. From then on the process was made simple and seamless. We agreed to terms, we signed contracts, got final quotes, we fully understood the magnitude of this project and the start date. Fortunately due to a cancellation from another client availability moved up by two weeks and we were asked if we wanted to take it. Our project officially started April 1 and I am pleased to say not only did Cool Pools in Fuquay Varina stay on plan they stayed on budget. We considered many upgrades and chose carefully. (We recently left a review about the subcontractors that did our travertine through the pool company) Our completion date was last week on the pool. We have final inspection tomorrow. Without any hesitation, happy to report that Cool Pools delivered! The staff there acknowledged our every inquiry along the way. They stayed on schedule and delivered a superior, beautiful welcoming oasis. The day the pool was hoisted over our home and put into the ground was the only scare we had. Who wouldn't be scared of a pool going over their house via a giant crane? Cherie and Dit Barbeau along with their incredible staff, including Holly and Eutin held our hands through the process and always were available. Having a pool installed is a huge endeavor. So many day-to-day decisions had to be made and careful planning was needed for every meticulous detail. Happily our project came out above and beyond our expectations. We had to add additional fencing to keep our dog out of the pool, so we wouldn't worry about her jumping in, especially during winter when she goes out to potty. From the first rendering they provided to what the final project looks like is spot on. They are by far the clear choice if you are considering a pool. You are welcome to reach out to me with any questions you might have. I have learned a ton. Thereafter sales support is incredible. I stop in from time to time just to say hello. They made us feel like family, and that every decision was made like it was their own home project. There is not a number high enough to rate this company and how they do business. Happily we had a phenomenally wonderful experience. *************

These guys are a great family-owned company. We couldn't be happier with our pool. Because of…read moreCovid, we had to wait a bit to get the pool installed, but that was the case for all companies we called and Cool Pools clearly explain this from the beginning. We also had a good slope in our back and they shopped around and found us the best price for all the fill dirt needed. Even the extra we requested, that they brought in for us. They had the best price and service by far. Some of the other companies were pretty rude, to be honest, but Cool Pools answered all our questions and have come out to help us after the fact when we had new users mess-ups. Gene is a super great guy. Use them with confidence, you will have no regrets.

I called Quality Pool and Spa Services for help with our spa. The service was top notch - Mike,…read morethe company's owner, personally called me to discuss the problems my spa was having and was able to come to my house within the week. He arrived on time and was very courteous and professional - and it was clear he knew what he was doing and not just giving me the "run-around". He was able to diagnose the problems with the spa on the first visit, order parts, and came back within one week to install - now our spa works beautifully!! Mike even called later in the week to see how things were going and that we were satisfied with the service we received - I wish all repair services operated like that!

I was in communication with Marquise about installing my pool heater for 2 months. 3 weeks before…read moreinstall we decided on Friday, April 18th. He no showed on Friday but promised Saturday morning. He never showed up Saturday and stopped answering texts. It is now Thursday and he hasn't offered an explanation. I've had to contact another company and they told me they deal with unhappy customers of Marquis' all the time. Accountability and punctuality are certainly not his strong suit. If he gives you a low price it's because he's cutting corners. He is well known for it by other companies in this area who have to fix his mess.

Liner looks great! Very happy working with Marquis and the team. Can't wait until next season!read more

from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

Choice pool and spas has the best hot tub around. They also has the best pricing in town. Come…read morecheck them out if you are looking for a quality hot tub.